Discussion Forum: Thread 371161

 Author: par016BL View Messages Posted By par016BL
 Posted: Jul 19, 2025 00:15
 Subject: Can't change order status
 Viewed: 74 times
 Topic: Technical Issues
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par016BL (9720)

Location:  USA, New York
Member Since Contact Type Status
Apr 30, 2013 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Seller Ships to My Country Store: Boston Red Blocks
Every time I try to change the status of an order I am getting an error:

"The page cannot be displayed because an internal server error has occurred."

Anyone else having this issue? Also got 3 "paid-pending" orders today
after not having one for months and Bricksync has stopped working. Is something
going on with the site or is this just affecting me for some reason?

-Pete
 Author: Nubs_Select View Messages Posted By Nubs_Select
 Posted: Jul 19, 2025 00:17
 Subject: Re: Can't change order status
 Viewed: 47 times
 Topic: Technical Issues
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Nubs_Select (4733)

Location:  Canada, Ontario
Member Since Contact Type Status
Mar 15, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Seller Ships to My Country Store: Nub's Select
In Problem, par016 writes:
  Every time I try to change the status of an order I am getting an error:

"The page cannot be displayed because an internal server error has occurred."

Anyone else having this issue? Also got 3 "paid-pending" orders today
after not having one for months and Bricksync has stopped working. Is something
going on with the site or is this just affecting me for some reason?

-Pete

It seems to be going around with a lot of sellers right now, in regards to bricksync,
I believe I heard it’s since it hasn’t been updated to know what paid pending
so so it breaks it when an order has that status
 Author: par016BL View Messages Posted By par016BL
 Posted: Jul 22, 2025 11:20
 Subject: Re: Can't change order status!!!
 Viewed: 51 times
 Topic: Technical Issues
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BrickLink
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par016BL (9720)

Location:  USA, New York
Member Since Contact Type Status
Apr 30, 2013 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Seller Ships to My Country Store: Boston Red Blocks
In Problem, Nubs_Select writes:
  In Problem, par016 writes:
  Every time I try to change the status of an order I am getting an error:

"The page cannot be displayed because an internal server error has occurred."

Anyone else having this issue? Also got 3 "paid-pending" orders today
after not having one for months and Bricksync has stopped working. Is something
going on with the site or is this just affecting me for some reason?

-Pete

It seems to be going around with a lot of sellers right now, in regards to bricksync,
I believe I heard it’s since it hasn’t been updated to know what paid pending
so so it breaks it when an order has that status

This is so odd as it hasn't happened in months (since well before they added
the "paid-pending" designation), now all of sudden it has happened in
my store 13 times since Friday (around a quarter of all orders) and that's
including an entire day of being closed to try to remedy it.

When there is any "Paid-Pending" order in my order list, I get an error
when I try to change the status of ANY order. Every attempt to change gets an
error but it will only change orders that are newer than the uppermost "Paid-Pending"
error (meaning after I refresh the order page after getting the error message
it only has changed the status of the ones above the uppermost paid-pending,
but nothing below).

The paid-pending orders pending payments always don't complete at exactly
24 hours after they were first attempted. Several buyers have tried to pay again
and received the exact same error triggering another 24 hour wait period. Only
1 or 2 have been successful attempting payment again through BrickLink. Many
buyers have asked to pay directly through Paypal to get their orders moving,
but when that is done, I am no longer able to change the status to paid ever.

This is causing tons of headaches (without even mentioning the bricksync problems
this is causing) and while BrickLink said they would get back to me, it's
been 4 days since they said that, and I haven't heard a peep.

Has something changed in the last week that has caused this to start happening
on 25-30% of all orders? Any remedy I can do myself?

-Pete
 Author: Stellar View Messages Posted By Stellar
 Posted: Jul 22, 2025 12:10
 Subject: Re: Can't change order status!!!
 Viewed: 50 times
 Topic: Technical Issues
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Stellar (4113)

Location:  Spain, Comunidad Valenciana
Member Since Contact Type Status
Sep 24, 2015 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Seller Ships to My Country Store: Stellar Bricks
BrickLink Inventories Administrator (?)
In Technical Issues, par016 writes:
  In Problem, Nubs_Select writes:
  In Problem, par016 writes:
  Every time I try to change the status of an order I am getting an error:

"The page cannot be displayed because an internal server error has occurred."

Anyone else having this issue? Also got 3 "paid-pending" orders today
after not having one for months and Bricksync has stopped working. Is something
going on with the site or is this just affecting me for some reason?

-Pete

It seems to be going around with a lot of sellers right now, in regards to bricksync,
I believe I heard it’s since it hasn’t been updated to know what paid pending
so so it breaks it when an order has that status

This is so odd as it hasn't happened in months (since well before they added
the "paid-pending" designation), now all of sudden it has happened in
my store 13 times since Friday (around a quarter of all orders) and that's
including an entire day of being closed to try to remedy it.

When there is any "Paid-Pending" order in my order list, I get an error
when I try to change the status of ANY order. Every attempt to change gets an
error but it will only change orders that are newer than the uppermost "Paid-Pending"
error (meaning after I refresh the order page after getting the error message
it only has changed the status of the ones above the uppermost paid-pending,
but nothing below).

Does it work for those orders going to the order edit and making changes there?

  
The paid-pending orders pending payments always don't complete at exactly
24 hours after they were first attempted. Several buyers have tried to pay again
and received the exact same error triggering another 24 hour wait period. Only
1 or 2 have been successful attempting payment again through BrickLink. Many
buyers have asked to pay directly through Paypal to get their orders moving,
but when that is done, I am no longer able to change the status to paid ever.

This is causing tons of headaches (without even mentioning the bricksync problems
this is causing) and while BrickLink said they would get back to me, it's
been 4 days since they said that, and I haven't heard a peep.

BrickSync has a new release from yesterday that works with the Paid-Pending status.

  
Has something changed in the last week that has caused this to start happening
on 25-30% of all orders? Any remedy I can do myself?

-Pete