This is very discouraging. Insight into what happened would be appreciated, as
well as the steps that will be taken to ensure it does not happen again.
Please also note the following, in which Lego CS appears to imply that preorder
of a 'made to order' product does not in fact guarantee receiving it.
They aren't made to order, they are made to order up to a specific maximum.
It sounds like the system allowed too many orders so they cancelled the last
orders placed.
Please also note the following, in which Lego CS appears to imply that preorder
of a 'made to order' product does not in fact guarantee receiving it.
They aren't made to order, they are made to order up to a specific maximum.
It sounds like the system allowed too many orders so they cancelled the last
orders placed.
Seems they do produce more as per the last email newsletter:
Series 1 & 2 Surplus Stock
Sometimes we end up with a small number of extra BDP sets at the end of our production
process. That was the case for Series 1 and 2. We had our first surplus sale
in May, making a small number of these sets available for purchase. We were excited
to offer these sets to our members and are evaluating the possibility of additional
surplus sales in the future. Stay tuned!
Please also note the following, in which Lego CS appears to imply that preorder
of a 'made to order' product does not in fact guarantee receiving it.
They aren't made to order, they are made to order up to a specific maximum.
It sounds like the system allowed too many orders so they cancelled the last
orders placed.
"They aren't made to order, they are made to order up to a specific maximum.
"
This means they are in fact made to order.
I would give some credence to your idea, but my cancelled Riverside Scholars
were not one of the sets that sold out, therefore it is not possible that too
many orders were allowed for it.
"It sounds like the system allowed too many orders so they cancelled the
last
orders placed. "
1. Systems should not allow too many orders.
2. Limited-run items are produced in quantities greater than their limit, so
as to cover for unforeseen damage, need for replacements, etc
3. Precedent already shows us that more are produced than ordered by consumers.
4. Buyers outside of Europe and NA have yet to receive the items at all, so buyers
in NA shouldn't be having their orders cancelled when further unshipped stock
exists.
I suggest that your empathy in this case should be with the buyers abruptly not
receiving limited-run items they received order confirmations for, and not the
corporation failing them.
As Lego is one of the largest box-movers in the world, it is puzzling to see
they keep making these mistakes over and over again. Maybe some AI-design went
the wrong way in the end?
4th run of BDP goes like the first into disappointing fans and friends all over
again.
You can't buy them off with 2600 insider points. This feels like entrapment.
Fix your stuff Lego!
This is very discouraging. Insight into what happened would be appreciated, as
well as the steps that will be taken to ensure it does not happen again.
Dear BrickLink® members,
We're so sorry to see that a small number of BrickLink Designer Program Series
4 buyers had their orders canceled. We have identified the issue and are currently
working to resolve the matter for those affected. If your order was cancelled,
we will contact you directly through LEGO® Customer Service.
This is not the experience we set out to provide, and we apologize for the inconvenience
and disappointment caused by these cancellations.
Thanks for your patience as we work to make this right.
The BrickLink Team
and KYA who started the thread notes later that "after a bunch of back and
forth with LEGO they still can’t answer to what actually happened. They said
it was definitely on their end not an issue with payment or anything like
that. Looks like they just sold too many and didn’t have enough sets & cancelled
random peoples orders. " - https://www.facebook.com/groups/991442004640863/posts/2260060761112308/?comment_id=2260689964382721
In Designer Program, TheBrickLinkTeam writes:
In Designer Program, Iron_Moose writes:
Over on Reddit, and from personal experience, it seems as though at least five
people have had BDP orders cancelled without warning.
This is very discouraging. Insight into what happened would be appreciated, as
well as the steps that will be taken to ensure it does not happen again.
Dear BrickLink® members,
We're so sorry to see that a small number of BrickLink Designer Program Series
4 buyers had their orders canceled. We have identified the issue and are currently
working to resolve the matter for those affected. If your order was cancelled,
we will contact you directly through LEGO® Customer Service.
This is not the experience we set out to provide, and we apologize for the inconvenience
and disappointment caused by these cancellations.
Thanks for your patience as we work to make this right.
The BrickLink Team
This is in line of the high customer-value expactations we in general have of
TLG.
Nicely corrected in words. I trust these fellow builders do get their sets delivered
.
This is in line of the high customer-value expactations we in general have of
TLG.
Nicely corrected in words. I trust these fellow builders do get their sets delivered
.
Canada, Quebec
United Kingdom, England
Spain, Comunidad Valenciana
Netherlands, Gelderland
USA, California
.