I have a lot of one time users who purchases sets and 95% of the are awesome
at instant checkout out.
Last couple of months I have had several cancellations, I did not NPB and the
rules perhaps suggest I either should, could have or should have.
My own rules are:
1. If the "buyer" communicates with me of the cancellation intention
within 5 days I will cancel and will not block that person.
2. If the buyer does not communicate with me I advise them by message they need
to pay the Order on the 3rd day.
3. If the buyer remains silent I NPB after 5 days and allow that NPB process
to run its course and also block that person.
A "lego friend" suggested I was being a butthead because some people
don't understand. I take the view the ToS is exactly that and they were given
the opportunity to "communicate" rather than stay silent.
I have a lot of one time users who purchases sets and 95% of the are awesome
at instant checkout out.
Last couple of months I have had several cancellations, I did not NPB and the
rules perhaps suggest I either should, could have or should have.
My own rules are:
1. If the "buyer" communicates with me of the cancellation intention
within 5 days I will cancel and will not block that person.
More than a reasonable way to handle, I use the same process
2. If the buyer does not communicate with me I advise them by message they need
to pay the Order on the 3rd day.
Good.
3. If the buyer remains silent I NPB after 5 days and allow that NPB process
to run its course and also block that person.
YEP!
A "lego friend" suggested I was being a butthead because some people
don't understand. I take the view the ToS is exactly that and they were given
the opportunity to "communicate" rather than stay silent.
Your lego friend "Opinion" is what it is... You are more reasonable with
your method. Giving anyone a PASS like some will suggest here causes a little
bit of Entitlement and do whatever they want with no respect of the situation.
I have ZERO tolerance for Lack of Communication. Just think of it this way.
IF you the seller missed something YOU KNOW dam well your gonna here about it.
About NPB, I don't use any policy. I can wait until a month or even more.
It doesn't matter, chances are the same items wouldn't be sold anyway
- and buyers can have issues - they'll thank you later and your fan for life
if you've been patient.
NSS as a buyer is rare. The last one I posted it after 2 months waiting. But
there's been communications and explanations in between. Guy really have
had a postal problem. It's fixed, NSS removed.
I've enough deadlines IRL to be fan of them on BrickLink. When a shop says
"You've 48hrs or 5 days or 7 days before I do this or that" (some
with no possible discussion) I Least Fav it and do everything to avoid it.
Canada, Alberta
USA, New York
France, Provence-Alpes-Côte d'Azur
