Removed by moderation
Hello,
We have reviewed your content following a report from another user. After careful
consideration, we have determined that it violates our terms of service.
Your MOC is currently tagged as part of an ongoing activity. Your MOC has been
moved private, if you would like to make it public please resubmit and remove
the tag
The violating content has been removed from the platform. If you believe this
decision was made in error, you have the option to appeal. Visit the Appeal Content
Moderation page to begin the appeal process. Alternatives are available to you
if your appeal is unsuccessful, including our internal complaint escalation process,
out-of-court dispute settlement, and judicial redress. Please review our terms
of service for more information.
Thank you,
BrickLink® Team
A few days ago, I received such an email, and I didn't quite understand the
content in it, because I didn't sell any MOCs. For now, I'm guessing
that it's because for some minifigures, I described that they came with weapons
(which are also official genuine products). Now, the key issue is that my store
has been directly suspended. I've submitted an inquiry form and an appeal,
but there has been no response for several days. I really hope this can be resolved
as soon as possible. Does anyone have any good solutions?
Removed by moderation
Hello,
We have reviewed your content following a report from another user. After careful
consideration, we have determined that it violates our terms of service.
Your MOC is currently tagged as part of an ongoing activity. Your MOC has been
moved private, if you would like to make it public please resubmit and remove
the tag
The violating content has been removed from the platform. If you believe this
decision was made in error, you have the option to appeal. Visit the Appeal Content
Moderation page to begin the appeal process. Alternatives are available to you
if your appeal is unsuccessful, including our internal complaint escalation process,
out-of-court dispute settlement, and judicial redress. Please review our terms
of service for more information.
Thank you,
BrickLink® Team
A few days ago, I received such an email, and I didn't quite understand the
content in it, because I didn't sell any MOCs. For now, I'm guessing
that it's because for some minifigures, I described that they came with weapons
(which are also official genuine products). Now, the key issue is that my store
has been directly suspended. I've submitted an inquiry form and an appeal,
but there has been no response for several days. I really hope this can be resolved
as soon as possible. Does anyone have any good solutions?
it seems like 2 separate issues
1. you had a published moc that violated rules and was moved from public to private
2. you didn't accept the DSA checkbox that bricklink provided (since when
visiting your store there is no notes or such which seems to only happen in that
case). for that you need to contact the helpdesk and they will help work that
out
Removed by moderation
Hello,
We have reviewed your content following a report from another user. After careful
consideration, we have determined that it violates our terms of service.
Your MOC is currently tagged as part of an ongoing activity. Your MOC has been
moved private, if you would like to make it public please resubmit and remove
the tag
The violating content has been removed from the platform. If you believe this
decision was made in error, you have the option to appeal. Visit the Appeal Content
Moderation page to begin the appeal process. Alternatives are available to you
if your appeal is unsuccessful, including our internal complaint escalation process,
out-of-court dispute settlement, and judicial redress. Please review our terms
of service for more information.
Thank you,
BrickLink® Team
A few days ago, I received such an email, and I didn't quite understand the
content in it, because I didn't sell any MOCs. For now, I'm guessing
that it's because for some minifigures, I described that they came with weapons
(which are also official genuine products). Now, the key issue is that my store
has been directly suspended. I've submitted an inquiry form and an appeal,
but there has been no response for several days. I really hope this can be resolved
as soon as possible. Does anyone have any good solutions?
it seems like 2 separate issues
1. you had a published moc that violated rules and was moved from public to private
2. you didn't accept the DSA checkbox that bricklink provided (since when
visiting your store there is no notes or such which seems to only happen in that
case). for that you need to contact the helpdesk and they will help work that
out
I don't think it's about the DSA since his store was suspended on October
14, 2024
Removed by moderation
Hello,
We have reviewed your content following a report from another user. After careful
consideration, we have determined that it violates our terms of service.
Your MOC is currently tagged as part of an ongoing activity. Your MOC has been
moved private, if you would like to make it public please resubmit and remove
the tag
The violating content has been removed from the platform. If you believe this
decision was made in error, you have the option to appeal. Visit the Appeal Content
Moderation page to begin the appeal process. Alternatives are available to you
if your appeal is unsuccessful, including our internal complaint escalation process,
out-of-court dispute settlement, and judicial redress. Please review our terms
of service for more information.
Thank you,
BrickLink® Team
A few days ago, I received such an email, and I didn't quite understand the
content in it, because I didn't sell any MOCs. For now, I'm guessing
that it's because for some minifigures, I described that they came with weapons
(which are also official genuine products). Now, the key issue is that my store
has been directly suspended. I've submitted an inquiry form and an appeal,
but there has been no response for several days. I really hope this can be resolved
as soon as possible. Does anyone have any good solutions?
it seems like 2 separate issues
1. you had a published moc that violated rules and was moved from public to private
2. you didn't accept the DSA checkbox that bricklink provided (since when
visiting your store there is no notes or such which seems to only happen in that
case). for that you need to contact the helpdesk and they will help work that
out
I don't think it's about the DSA since his store was suspended on October
14, 2024
Removed by moderation
Hello,
We have reviewed your content following a report from another user. After careful
consideration, we have determined that it violates our terms of service.
Your MOC is currently tagged as part of an ongoing activity. Your MOC has been
moved private, if you would like to make it public please resubmit and remove
the tag
The violating content has been removed from the platform. If you believe this
decision was made in error, you have the option to appeal. Visit the Appeal Content
Moderation page to begin the appeal process. Alternatives are available to you
if your appeal is unsuccessful, including our internal complaint escalation process,
out-of-court dispute settlement, and judicial redress. Please review our terms
of service for more information.
Thank you,
BrickLink® Team
A few days ago, I received such an email, and I didn't quite understand the
content in it, because I didn't sell any MOCs. For now, I'm guessing
that it's because for some minifigures, I described that they came with weapons
(which are also official genuine products). Now, the key issue is that my store
has been directly suspended. I've submitted an inquiry form and an appeal,
but there has been no response for several days. I really hope this can be resolved
as soon as possible. Does anyone have any good solutions?
it seems like 2 separate issues
1. you had a published moc that violated rules and was moved from public to private
2. you didn't accept the DSA checkbox that bricklink provided (since when
visiting your store there is no notes or such which seems to only happen in that
case). for that you need to contact the helpdesk and they will help work that
out
I don't think it's about the DSA since his store was suspended on October
14, 2024
Removed by moderation
Hello,
We have reviewed your content following a report from another user. After careful
consideration, we have determined that it violates our terms of service.
Your MOC is currently tagged as part of an ongoing activity. Your MOC has been
moved private, if you would like to make it public please resubmit and remove
the tag
The violating content has been removed from the platform. If you believe this
decision was made in error, you have the option to appeal. Visit the Appeal Content
Moderation page to begin the appeal process. Alternatives are available to you
if your appeal is unsuccessful, including our internal complaint escalation process,
out-of-court dispute settlement, and judicial redress. Please review our terms
of service for more information.
Thank you,
BrickLink® Team
A few days ago, I received such an email, and I didn't quite understand the
content in it, because I didn't sell any MOCs. For now, I'm guessing
that it's because for some minifigures, I described that they came with weapons
(which are also official genuine products). Now, the key issue is that my store
has been directly suspended. I've submitted an inquiry form and an appeal,
but there has been no response for several days. I really hope this can be resolved
as soon as possible. Does anyone have any good solutions?
it seems like 2 separate issues
1. you had a published moc that violated rules and was moved from public to private
2. you didn't accept the DSA checkbox that bricklink provided (since when
visiting your store there is no notes or such which seems to only happen in that
case). for that you need to contact the helpdesk and they will help work that
out
I don't think it's about the DSA since his store was suspended on October
14, 2024
Removed by moderation
Hello,
We have reviewed your content following a report from another user. After careful
consideration, we have determined that it violates our terms of service.
Your MOC is currently tagged as part of an ongoing activity. Your MOC has been
moved private, if you would like to make it public please resubmit and remove
the tag
The violating content has been removed from the platform. If you believe this
decision was made in error, you have the option to appeal. Visit the Appeal Content
Moderation page to begin the appeal process. Alternatives are available to you
if your appeal is unsuccessful, including our internal complaint escalation process,
out-of-court dispute settlement, and judicial redress. Please review our terms
of service for more information.
Thank you,
BrickLink® Team
A few days ago, I received such an email, and I didn't quite understand the
content in it, because I didn't sell any MOCs. For now, I'm guessing
that it's because for some minifigures, I described that they came with weapons
(which are also official genuine products). Now, the key issue is that my store
has been directly suspended. I've submitted an inquiry form and an appeal,
but there has been no response for several days. I really hope this can be resolved
as soon as possible. Does anyone have any good solutions?
it seems like 2 separate issues
1. you had a published moc that violated rules and was moved from public to private
2. you didn't accept the DSA checkbox that bricklink provided (since when
visiting your store there is no notes or such which seems to only happen in that
case). for that you need to contact the helpdesk and they will help work that
out
I don't think it's about the DSA since his store was suspended on October
14, 2024
My store was still operating last month, and I received a large number of orders.
I'm not sure why it was suspended and showed the date of October. If it's
really a problem with the DSA, I'm actually quite relieved. At least this
issue seems to be easily solvable. How long does it usually take for you to get
back to me? Maybe I'm being too hasty?
Removed by moderation
Hello,
We have reviewed your content following a report from another user. After careful
consideration, we have determined that it violates our terms of service.
Your MOC is currently tagged as part of an ongoing activity. Your MOC has been
moved private, if you would like to make it public please resubmit and remove
the tag
The violating content has been removed from the platform. If you believe this
decision was made in error, you have the option to appeal. Visit the Appeal Content
Moderation page to begin the appeal process. Alternatives are available to you
if your appeal is unsuccessful, including our internal complaint escalation process,
out-of-court dispute settlement, and judicial redress. Please review our terms
of service for more information.
Thank you,
BrickLink® Team
A few days ago, I received such an email, and I didn't quite understand the
content in it, because I didn't sell any MOCs. For now, I'm guessing
that it's because for some minifigures, I described that they came with weapons
(which are also official genuine products). Now, the key issue is that my store
has been directly suspended. I've submitted an inquiry form and an appeal,
but there has been no response for several days. I really hope this can be resolved
as soon as possible. Does anyone have any good solutions?
it seems like 2 separate issues
1. you had a published moc that violated rules and was moved from public to private
2. you didn't accept the DSA checkbox that bricklink provided (since when
visiting your store there is no notes or such which seems to only happen in that
case). for that you need to contact the helpdesk and they will help work that
out
I don't think it's about the DSA since his store was suspended on October
14, 2024
My store was still operating last month, and I received a large number of orders.
I'm not sure why it was suspended and showed the date of October. If it's
really a problem with the DSA, I'm actually quite relieved. At least this
issue seems to be easily solvable. How long does it usually take for you to get
back to me? Maybe I'm being too hasty?
a 2-3 week timeline for a response from the helpdesk is pretty normal
Removed by moderation
Hello,
We have reviewed your content following a report from another user. After careful
consideration, we have determined that it violates our terms of service.
Your MOC is currently tagged as part of an ongoing activity. Your MOC has been
moved private, if you would like to make it public please resubmit and remove
the tag
The violating content has been removed from the platform. If you believe this
decision was made in error, you have the option to appeal. Visit the Appeal Content
Moderation page to begin the appeal process. Alternatives are available to you
if your appeal is unsuccessful, including our internal complaint escalation process,
out-of-court dispute settlement, and judicial redress. Please review our terms
of service for more information.
Thank you,
BrickLink® Team
A few days ago, I received such an email, and I didn't quite understand the
content in it, because I didn't sell any MOCs. For now, I'm guessing
that it's because for some minifigures, I described that they came with weapons
(which are also official genuine products). Now, the key issue is that my store
has been directly suspended. I've submitted an inquiry form and an appeal,
but there has been no response for several days. I really hope this can be resolved
as soon as possible. Does anyone have any good solutions?
it seems like 2 separate issues
1. you had a published moc that violated rules and was moved from public to private
2. you didn't accept the DSA checkbox that bricklink provided (since when
visiting your store there is no notes or such which seems to only happen in that
case). for that you need to contact the helpdesk and they will help work that
out
I don't think it's about the DSA since his store was suspended on October
14, 2024
My store was still operating last month, and I received a large number of orders.
I'm not sure why it was suspended and showed the date of October. If it's
really a problem with the DSA, I'm actually quite relieved. At least this
issue seems to be easily solvable. How long does it usually take for you to get
back to me? Maybe I'm being too hasty?
a 2-3 week timeline for a response from the helpdesk is pretty normal
Oh no. Running a store makes me feel happy. It seems that I can only wait.
Removed by moderation
Hello,
We have reviewed your content following a report from another user. After careful
consideration, we have determined that it violates our terms of service.
Your MOC is currently tagged as part of an ongoing activity. Your MOC has been
moved private, if you would like to make it public please resubmit and remove
the tag
The violating content has been removed from the platform. If you believe this
decision was made in error, you have the option to appeal. Visit the Appeal Content
Moderation page to begin the appeal process. Alternatives are available to you
if your appeal is unsuccessful, including our internal complaint escalation process,
out-of-court dispute settlement, and judicial redress. Please review our terms
of service for more information.
Thank you,
BrickLink® Team
A few days ago, I received such an email, and I didn't quite understand the
content in it, because I didn't sell any MOCs. For now, I'm guessing
that it's because for some minifigures, I described that they came with weapons
(which are also official genuine products). Now, the key issue is that my store
has been directly suspended. I've submitted an inquiry form and an appeal,
but there has been no response for several days. I really hope this can be resolved
as soon as possible. Does anyone have any good solutions?
it seems like 2 separate issues
1. you had a published moc that violated rules and was moved from public to private
2. you didn't accept the DSA checkbox that bricklink provided (since when
visiting your store there is no notes or such which seems to only happen in that
case). for that you need to contact the helpdesk and they will help work that
out
I don't think it's about the DSA since his store was suspended on October
14, 2024
My store was still operating last month, and I received a large number of orders.
I'm not sure why it was suspended and showed the date of October. If it's
really a problem with the DSA, I'm actually quite relieved. At least this
issue seems to be easily solvable. How long does it usually take for you to get
back to me? Maybe I'm being too hasty?
a 2-3 week timeline for a response from the helpdesk is pretty normal
Oh no. Running a store makes me feel happy. It seems that I can only wait.
waiting can help, also it can help to make sure everything else is in order such
as your terms, for example i see in your feedback a customer says you never refunded
them for a lost package which is a big no no. sellers are responsible until its
marked as delivered so perhaps the buyer reported you or such. its unlikely
bricklink would shut you down for that but if you have similar statements in
your store or charge Paypal fees which in some countries cant be done, etc it
could also be related.
Removed by moderation
Hello,
We have reviewed your content following a report from another user. After careful
consideration, we have determined that it violates our terms of service.
Your MOC is currently tagged as part of an ongoing activity. Your MOC has been
moved private, if you would like to make it public please resubmit and remove
the tag
The violating content has been removed from the platform. If you believe this
decision was made in error, you have the option to appeal. Visit the Appeal Content
Moderation page to begin the appeal process. Alternatives are available to you
if your appeal is unsuccessful, including our internal complaint escalation process,
out-of-court dispute settlement, and judicial redress. Please review our terms
of service for more information.
Thank you,
BrickLink® Team
A few days ago, I received such an email, and I didn't quite understand the
content in it, because I didn't sell any MOCs. For now, I'm guessing
that it's because for some minifigures, I described that they came with weapons
(which are also official genuine products). Now, the key issue is that my store
has been directly suspended. I've submitted an inquiry form and an appeal,
but there has been no response for several days. I really hope this can be resolved
as soon as possible. Does anyone have any good solutions?
it seems like 2 separate issues
1. you had a published moc that violated rules and was moved from public to private
2. you didn't accept the DSA checkbox that bricklink provided (since when
visiting your store there is no notes or such which seems to only happen in that
case). for that you need to contact the helpdesk and they will help work that
out
I don't think it's about the DSA since his store was suspended on October
14, 2024
My store was still operating last month, and I received a large number of orders.
I'm not sure why it was suspended and showed the date of October. If it's
really a problem with the DSA, I'm actually quite relieved. At least this
issue seems to be easily solvable. How long does it usually take for you to get
back to me? Maybe I'm being too hasty?
a 2-3 week timeline for a response from the helpdesk is pretty normal
Oh no. Running a store makes me feel happy. It seems that I can only wait.
waiting can help, also it can help to make sure everything else is in order such
as your terms, for example i see in your feedback a customer says you never refunded
them for a lost package which is a big no no. sellers are responsible until its
marked as delivered so perhaps the buyer reported you or such. its unlikely
bricklink would shut you down for that but if you have similar statements in
your store or charge Paypal fees which in some countries cant be done, etc it
could also be related.
Thank you very much for your reply and assistance. Regarding this feedback, the
situation at that time was as follows. My package had already been delivered
to the local area, but the courier couldn't get in touch with the buyer all
the time. I also couldn't reach the buyer. It was not until the goods might
have been destroyed that the buyer finally contacted me. I gave the buyer the
phone number of the express company and asked him to inquire about it himself.
After that, there was no news for a long time, and finally I received this feedback.
Maybe there are better ways to handle this, but I haven't thought of any
for the moment. As for the PayPal fees, I really dislike additional fees when
I am a buyer myself, and I have never charged them.
Removed by moderation
Hello,
We have reviewed your content following a report from another user. After careful
consideration, we have determined that it violates our terms of service.
Your MOC is currently tagged as part of an ongoing activity. Your MOC has been
moved private, if you would like to make it public please resubmit and remove
the tag
The violating content has been removed from the platform. If you believe this
decision was made in error, you have the option to appeal. Visit the Appeal Content
Moderation page to begin the appeal process. Alternatives are available to you
if your appeal is unsuccessful, including our internal complaint escalation process,
out-of-court dispute settlement, and judicial redress. Please review our terms
of service for more information.
Thank you,
BrickLink® Team
A few days ago, I received such an email, and I didn't quite understand the
content in it, because I didn't sell any MOCs. For now, I'm guessing
that it's because for some minifigures, I described that they came with weapons
(which are also official genuine products). Now, the key issue is that my store
has been directly suspended. I've submitted an inquiry form and an appeal,
but there has been no response for several days. I really hope this can be resolved
as soon as possible. Does anyone have any good solutions?
it seems like 2 separate issues
1. you had a published moc that violated rules and was moved from public to private
2. you didn't accept the DSA checkbox that bricklink provided (since when
visiting your store there is no notes or such which seems to only happen in that
case). for that you need to contact the helpdesk and they will help work that
out
I don't think it's about the DSA since his store was suspended on October
14, 2024
My store was still operating last month, and I received a large number of orders.
I'm not sure why it was suspended and showed the date of October. If it's
really a problem with the DSA, I'm actually quite relieved. At least this
issue seems to be easily solvable. How long does it usually take for you to get
back to me? Maybe I'm being too hasty?
a 2-3 week timeline for a response from the helpdesk is pretty normal
Oh no. Running a store makes me feel happy. It seems that I can only wait.
waiting can help, also it can help to make sure everything else is in order such
as your terms, for example i see in your feedback a customer says you never refunded
them for a lost package which is a big no no. sellers are responsible until its
marked as delivered so perhaps the buyer reported you or such. its unlikely
bricklink would shut you down for that but if you have similar statements in
your store or charge Paypal fees which in some countries cant be done, etc it
could also be related.
Thank you very much for your reply and assistance. Regarding this feedback, the
situation at that time was as follows. My package had already been delivered
to the local area, but the courier couldn't get in touch with the buyer all
the time. I also couldn't reach the buyer. It was not until the goods might
have been destroyed that the buyer finally contacted me. I gave the buyer the
phone number of the express company and asked him to inquire about it himself.
After that, there was no news for a long time, and finally I received this feedback.
I recently had a buyer place an order and it couldn’t get delivered (issue with
the delivery company) it was destroyed. Since the buyer provided a usable address
and it couldn’t get delivered, I have to refund as I was unable to fulfil the
contract to deliver the goods to the buyers address. Or perhaps you are saying
the package was in a situation such as “ready for pickup” but they never picked
it up or such in which case, I’ll be honest, I can’t say for certain either way
but PayPal would probably still force a refund but I honestly couldn’t say for
certain
Maybe there are better ways to handle this, but I haven't thought of any
for the moment. As for the PayPal fees, I really dislike additional fees when
I am a buyer myself, and I have never charged them.
That’s good to hear, just wanted to check as when stores are closed things like
that can’t be seen
Removed by moderation
Hello,
We have reviewed your content following a report from another user. After careful
consideration, we have determined that it violates our terms of service.
Your MOC is currently tagged as part of an ongoing activity. Your MOC has been
moved private, if you would like to make it public please resubmit and remove
the tag
The violating content has been removed from the platform. If you believe this
decision was made in error, you have the option to appeal. Visit the Appeal Content
Moderation page to begin the appeal process. Alternatives are available to you
if your appeal is unsuccessful, including our internal complaint escalation process,
out-of-court dispute settlement, and judicial redress. Please review our terms
of service for more information.
Thank you,
BrickLink® Team
A few days ago, I received such an email, and I didn't quite understand the
content in it, because I didn't sell any MOCs. For now, I'm guessing
that it's because for some minifigures, I described that they came with weapons
(which are also official genuine products). Now, the key issue is that my store
has been directly suspended. I've submitted an inquiry form and an appeal,
but there has been no response for several days. I really hope this can be resolved
as soon as possible. Does anyone have any good solutions?
it seems like 2 separate issues
1. you had a published moc that violated rules and was moved from public to private
2. you didn't accept the DSA checkbox that bricklink provided (since when
visiting your store there is no notes or such which seems to only happen in that
case). for that you need to contact the helpdesk and they will help work that
out
I don't think it's about the DSA since his store was suspended on October
14, 2024
My store was still operating last month, and I received a large number of orders.
I'm not sure why it was suspended and showed the date of October. If it's
really a problem with the DSA, I'm actually quite relieved. At least this
issue seems to be easily solvable. How long does it usually take for you to get
back to me? Maybe I'm being too hasty?
a 2-3 week timeline for a response from the helpdesk is pretty normal
Oh no. Running a store makes me feel happy. It seems that I can only wait.
waiting can help, also it can help to make sure everything else is in order such
as your terms, for example i see in your feedback a customer says you never refunded
them for a lost package which is a big no no. sellers are responsible until its
marked as delivered so perhaps the buyer reported you or such. its unlikely
bricklink would shut you down for that but if you have similar statements in
your store or charge Paypal fees which in some countries cant be done, etc it
could also be related.
Thank you very much for your reply and assistance. Regarding this feedback, the
situation at that time was as follows. My package had already been delivered
to the local area, but the courier couldn't get in touch with the buyer all
the time. I also couldn't reach the buyer. It was not until the goods might
have been destroyed that the buyer finally contacted me. I gave the buyer the
phone number of the express company and asked him to inquire about it himself.
After that, there was no news for a long time, and finally I received this feedback.
I recently had a buyer place an order and it couldn’t get delivered (issue with
the delivery company) it was destroyed. Since the buyer provided a usable address
and it couldn’t get delivered, I have to refund as I was unable to fulfil the
contract to deliver the goods to the buyers address. Or perhaps you are saying
the package was in a situation such as “ready for pickup” but they never picked
it up or such in which case, I’ll be honest, I can’t say for certain either way
but PayPal would probably still force a refund but I honestly couldn’t say for
certain
Maybe there are better ways to handle this, but I haven't thought of any
for the moment. As for the PayPal fees, I really dislike additional fees when
I am a buyer myself, and I have never charged them.
That’s good to hear, just wanted to check as when stores are closed things like
that can’t be seen
The situation with my order is that the express delivery service is supposed
to deliver the goods to the door. However, since the courier couldn't get
in touch with the buyer, the delivery couldn't be completed. It seems that
the express company doesn't have the option to simply leave the package at
the buyer's doorstep either. After the courier failed to contact the buyer
three times, the package was directly returned to the warehouse. Also, the express
company asked me to contact the buyer as well, but there was still no response
at all. If the delivery couldn't be made due to the issue with the express
service, then it should be a matter of communication between the express company
and the seller, and it should be the seller's responsibility. Generally speaking,
communication is very important. Perhaps with more communication, such problems
wouldn't have occurred. Currently, it is clearly stated in my terms and conditions
that if there is a loss or the delivery cannot be completed due to the inability
to contact the buyer, it should be the buyer's responsibility.
Removed by moderation
Hello,
We have reviewed your content following a report from another user. After careful
consideration, we have determined that it violates our terms of service.
Your MOC is currently tagged as part of an ongoing activity. Your MOC has been
moved private, if you would like to make it public please resubmit and remove
the tag
The violating content has been removed from the platform. If you believe this
decision was made in error, you have the option to appeal. Visit the Appeal Content
Moderation page to begin the appeal process. Alternatives are available to you
if your appeal is unsuccessful, including our internal complaint escalation process,
out-of-court dispute settlement, and judicial redress. Please review our terms
of service for more information.
Thank you,
BrickLink® Team
A few days ago, I received such an email, and I didn't quite understand the
content in it, because I didn't sell any MOCs. For now, I'm guessing
that it's because for some minifigures, I described that they came with weapons
(which are also official genuine products). Now, the key issue is that my store
has been directly suspended. I've submitted an inquiry form and an appeal,
but there has been no response for several days. I really hope this can be resolved
as soon as possible. Does anyone have any good solutions?
it seems like 2 separate issues
1. you had a published moc that violated rules and was moved from public to private
2. you didn't accept the DSA checkbox that bricklink provided (since when
visiting your store there is no notes or such which seems to only happen in that
case). for that you need to contact the helpdesk and they will help work that
out
I don't think it's about the DSA since his store was suspended on October
14, 2024
My store was still operating last month, and I received a large number of orders.
I'm not sure why it was suspended and showed the date of October. If it's
really a problem with the DSA, I'm actually quite relieved. At least this
issue seems to be easily solvable. How long does it usually take for you to get
back to me? Maybe I'm being too hasty?
a 2-3 week timeline for a response from the helpdesk is pretty normal
Oh no. Running a store makes me feel happy. It seems that I can only wait.
waiting can help, also it can help to make sure everything else is in order such
as your terms, for example i see in your feedback a customer says you never refunded
them for a lost package which is a big no no. sellers are responsible until its
marked as delivered so perhaps the buyer reported you or such. its unlikely
bricklink would shut you down for that but if you have similar statements in
your store or charge Paypal fees which in some countries cant be done, etc it
could also be related.
Thank you very much for your reply and assistance. Regarding this feedback, the
situation at that time was as follows. My package had already been delivered
to the local area, but the courier couldn't get in touch with the buyer all
the time. I also couldn't reach the buyer. It was not until the goods might
have been destroyed that the buyer finally contacted me. I gave the buyer the
phone number of the express company and asked him to inquire about it himself.
After that, there was no news for a long time, and finally I received this feedback.
I recently had a buyer place an order and it couldn’t get delivered (issue with
the delivery company) it was destroyed. Since the buyer provided a usable address
and it couldn’t get delivered, I have to refund as I was unable to fulfil the
contract to deliver the goods to the buyers address. Or perhaps you are saying
the package was in a situation such as “ready for pickup” but they never picked
it up or such in which case, I’ll be honest, I can’t say for certain either way
but PayPal would probably still force a refund but I honestly couldn’t say for
certain
Maybe there are better ways to handle this, but I haven't thought of any
for the moment. As for the PayPal fees, I really dislike additional fees when
I am a buyer myself, and I have never charged them.
That’s good to hear, just wanted to check as when stores are closed things like
that can’t be seen
The situation with my order is that the express delivery service is supposed
to deliver the goods to the door. However, since the courier couldn't get
in touch with the buyer, the delivery couldn't be completed. It seems that
the express company doesn't have the option to simply leave the package at
the buyer's doorstep either. After the courier failed to contact the buyer
three times, the package was directly returned to the warehouse. Also, the express
company asked me to contact the buyer as well, but there was still no response
at all. If the delivery couldn't be made due to the issue with the express
service, then it should be a matter of communication between the express company
and the seller, and it should be the seller's responsibility. Generally speaking,
communication is very important. Perhaps with more communication, such problems
wouldn't have occurred.
Indeed, communication is key
Currently, it is clearly stated in my terms and conditions
that if there is a loss or the delivery cannot be completed due to the inability
to contact the buyer, it should be the buyer's responsibility.
PayPal/bank rule can override terms if the buyer files a claim and they side
with them but like mentioned prior, I genuinely have no idea what they would
do in this type of situation
Removed by moderation
Hello,
We have reviewed your content following a report from another user. After careful
consideration, we have determined that it violates our terms of service.
Your MOC is currently tagged as part of an ongoing activity. Your MOC has been
moved private, if you would like to make it public please resubmit and remove
the tag
The violating content has been removed from the platform. If you believe this
decision was made in error, you have the option to appeal. Visit the Appeal Content
Moderation page to begin the appeal process. Alternatives are available to you
if your appeal is unsuccessful, including our internal complaint escalation process,
out-of-court dispute settlement, and judicial redress. Please review our terms
of service for more information.
Thank you,
BrickLink® Team
A few days ago, I received such an email, and I didn't quite understand the
content in it, because I didn't sell any MOCs. For now, I'm guessing
that it's because for some minifigures, I described that they came with weapons
(which are also official genuine products). Now, the key issue is that my store
has been directly suspended. I've submitted an inquiry form and an appeal,
but there has been no response for several days. I really hope this can be resolved
as soon as possible. Does anyone have any good solutions?
it seems like 2 separate issues
1. you had a published moc that violated rules and was moved from public to private
2. you didn't accept the DSA checkbox that bricklink provided (since when
visiting your store there is no notes or such which seems to only happen in that
case). for that you need to contact the helpdesk and they will help work that
out
I don't think it's about the DSA since his store was suspended on October
14, 2024
My store was still operating last month, and I received a large number of orders.
I'm not sure why it was suspended and showed the date of October. If it's
really a problem with the DSA, I'm actually quite relieved. At least this
issue seems to be easily solvable. How long does it usually take for you to get
back to me? Maybe I'm being too hasty?
a 2-3 week timeline for a response from the helpdesk is pretty normal
Oh no. Running a store makes me feel happy. It seems that I can only wait.
waiting can help, also it can help to make sure everything else is in order such
as your terms, for example i see in your feedback a customer says you never refunded
them for a lost package which is a big no no. sellers are responsible until its
marked as delivered so perhaps the buyer reported you or such. its unlikely
bricklink would shut you down for that but if you have similar statements in
your store or charge Paypal fees which in some countries cant be done, etc it
could also be related.
Thank you very much for your reply and assistance. Regarding this feedback, the
situation at that time was as follows. My package had already been delivered
to the local area, but the courier couldn't get in touch with the buyer all
the time. I also couldn't reach the buyer. It was not until the goods might
have been destroyed that the buyer finally contacted me. I gave the buyer the
phone number of the express company and asked him to inquire about it himself.
After that, there was no news for a long time, and finally I received this feedback.
I recently had a buyer place an order and it couldn’t get delivered (issue with
the delivery company) it was destroyed. Since the buyer provided a usable address
and it couldn’t get delivered, I have to refund as I was unable to fulfil the
contract to deliver the goods to the buyers address. Or perhaps you are saying
the package was in a situation such as “ready for pickup” but they never picked
it up or such in which case, I’ll be honest, I can’t say for certain either way
but PayPal would probably still force a refund but I honestly couldn’t say for
certain
Maybe there are better ways to handle this, but I haven't thought of any
for the moment. As for the PayPal fees, I really dislike additional fees when
I am a buyer myself, and I have never charged them.
That’s good to hear, just wanted to check as when stores are closed things like
that can’t be seen
The situation with my order is that the express delivery service is supposed
to deliver the goods to the door. However, since the courier couldn't get
in touch with the buyer, the delivery couldn't be completed. It seems that
the express company doesn't have the option to simply leave the package at
the buyer's doorstep either. After the courier failed to contact the buyer
three times, the package was directly returned to the warehouse. Also, the express
company asked me to contact the buyer as well, but there was still no response
at all. If the delivery couldn't be made due to the issue with the express
service, then it should be a matter of communication between the express company
and the seller, and it should be the seller's responsibility. Generally speaking,
communication is very important. Perhaps with more communication, such problems
wouldn't have occurred.
Indeed, communication is key
Currently, it is clearly stated in my terms and conditions
that if there is a loss or the delivery cannot be completed due to the inability
to contact the buyer, it should be the buyer's responsibility.
PayPal/bank rule can override terms if the buyer files a claim and they side
with them but like mentioned prior, I genuinely have no idea what they would
do in this type of situation
I haven't encountered such a situation yet. Judging from the number of feedbacks,
you are an experienced person in this regard. I'm still lacking in experience.
Perhaps the only thing I can do is to lodge an appeal truthfully with PayPal.
There aren't many other options available.
Removed by moderation
Hello,
We have reviewed your content following a report from another user. After careful
consideration, we have determined that it violates our terms of service.
Your MOC is currently tagged as part of an ongoing activity. Your MOC has been
moved private, if you would like to make it public please resubmit and remove
the tag
The violating content has been removed from the platform. If you believe this
decision was made in error, you have the option to appeal. Visit the Appeal Content
Moderation page to begin the appeal process. Alternatives are available to you
if your appeal is unsuccessful, including our internal complaint escalation process,
out-of-court dispute settlement, and judicial redress. Please review our terms
of service for more information.
Thank you,
BrickLink® Team
A few days ago, I received such an email, and I didn't quite understand the
content in it, because I didn't sell any MOCs. For now, I'm guessing
that it's because for some minifigures, I described that they came with weapons
(which are also official genuine products). Now, the key issue is that my store
has been directly suspended. I've submitted an inquiry form and an appeal,
but there has been no response for several days. I really hope this can be resolved
as soon as possible. Does anyone have any good solutions?
it seems like 2 separate issues
1. you had a published moc that violated rules and was moved from public to private
2. you didn't accept the DSA checkbox that bricklink provided (since when
visiting your store there is no notes or such which seems to only happen in that
case). for that you need to contact the helpdesk and they will help work that
out
I don't think it's about the DSA since his store was suspended on October
14, 2024
My store was still operating last month, and I received a large number of orders.
I'm not sure why it was suspended and showed the date of October. If it's
really a problem with the DSA, I'm actually quite relieved. At least this
issue seems to be easily solvable. How long does it usually take for you to get
back to me? Maybe I'm being too hasty?
a 2-3 week timeline for a response from the helpdesk is pretty normal
Oh no. Running a store makes me feel happy. It seems that I can only wait.
waiting can help, also it can help to make sure everything else is in order such
as your terms, for example i see in your feedback a customer says you never refunded
them for a lost package which is a big no no. sellers are responsible until its
marked as delivered so perhaps the buyer reported you or such. its unlikely
bricklink would shut you down for that but if you have similar statements in
your store or charge Paypal fees which in some countries cant be done, etc it
could also be related.
Thank you very much for your reply and assistance. Regarding this feedback, the
situation at that time was as follows. My package had already been delivered
to the local area, but the courier couldn't get in touch with the buyer all
the time. I also couldn't reach the buyer. It was not until the goods might
have been destroyed that the buyer finally contacted me. I gave the buyer the
phone number of the express company and asked him to inquire about it himself.
After that, there was no news for a long time, and finally I received this feedback.
I recently had a buyer place an order and it couldn’t get delivered (issue with
the delivery company) it was destroyed. Since the buyer provided a usable address
and it couldn’t get delivered, I have to refund as I was unable to fulfil the
contract to deliver the goods to the buyers address. Or perhaps you are saying
the package was in a situation such as “ready for pickup” but they never picked
it up or such in which case, I’ll be honest, I can’t say for certain either way
but PayPal would probably still force a refund but I honestly couldn’t say for
certain
Maybe there are better ways to handle this, but I haven't thought of any
for the moment. As for the PayPal fees, I really dislike additional fees when
I am a buyer myself, and I have never charged them.
That’s good to hear, just wanted to check as when stores are closed things like
that can’t be seen
The situation with my order is that the express delivery service is supposed
to deliver the goods to the door. However, since the courier couldn't get
in touch with the buyer, the delivery couldn't be completed. It seems that
the express company doesn't have the option to simply leave the package at
the buyer's doorstep either. After the courier failed to contact the buyer
three times, the package was directly returned to the warehouse. Also, the express
company asked me to contact the buyer as well, but there was still no response
at all. If the delivery couldn't be made due to the issue with the express
service, then it should be a matter of communication between the express company
and the seller, and it should be the seller's responsibility. Generally speaking,
communication is very important. Perhaps with more communication, such problems
wouldn't have occurred.
Indeed, communication is key
Currently, it is clearly stated in my terms and conditions
that if there is a loss or the delivery cannot be completed due to the inability
to contact the buyer, it should be the buyer's responsibility.
PayPal/bank rule can override terms if the buyer files a claim and they side
with them but like mentioned prior, I genuinely have no idea what they would
do in this type of situation
I haven't encountered such a situation yet. Judging from the number of feedbacks,
you are an experienced person in this regard. I'm still lacking in experience.
Thankfully such cases are quite rare
Perhaps the only thing I can do is to lodge an appeal truthfully with PayPal.
There aren't many other options available.
If the buyer files a PayPal claim then you will have an option to say stuff to
PayPal but buyer protection on PayPal is very solid and usually anything short
of tracking showing delivered is automaticly a win for the buyer but yeah, in
cases like this I can’t say for certain what they would do, but even if you win
the case, if they paid via a credit card to their PayPal the couldn’t then file
there in which case it’s basically 100% guaranteed for them to win but thankfully
buyers filing these cases are extremely rare (as in, I’ve only had 1 case filed
against me in my years of selling online through 10,000+ transactions in different
sites)
But in your case, that feedback seems old and buyers only have a 6 month window
to file so you should be in the clear now, but it might be best to reply to the
feedback with your side of the story so future buyers don’t worry
Removed by moderation
Hello,
We have reviewed your content following a report from another user. After careful
consideration, we have determined that it violates our terms of service.
Your MOC is currently tagged as part of an ongoing activity. Your MOC has been
moved private, if you would like to make it public please resubmit and remove
the tag
The violating content has been removed from the platform. If you believe this
decision was made in error, you have the option to appeal. Visit the Appeal Content
Moderation page to begin the appeal process. Alternatives are available to you
if your appeal is unsuccessful, including our internal complaint escalation process,
out-of-court dispute settlement, and judicial redress. Please review our terms
of service for more information.
Thank you,
BrickLink® Team
A few days ago, I received such an email, and I didn't quite understand the
content in it, because I didn't sell any MOCs. For now, I'm guessing
that it's because for some minifigures, I described that they came with weapons
(which are also official genuine products). Now, the key issue is that my store
has been directly suspended. I've submitted an inquiry form and an appeal,
but there has been no response for several days. I really hope this can be resolved
as soon as possible. Does anyone have any good solutions?
it seems like 2 separate issues
1. you had a published moc that violated rules and was moved from public to private
2. you didn't accept the DSA checkbox that bricklink provided (since when
visiting your store there is no notes or such which seems to only happen in that
case). for that you need to contact the helpdesk and they will help work that
out
I don't think it's about the DSA since his store was suspended on October
14, 2024
My store was still operating last month, and I received a large number of orders.
I'm not sure why it was suspended and showed the date of October. If it's
really a problem with the DSA, I'm actually quite relieved. At least this
issue seems to be easily solvable. How long does it usually take for you to get
back to me? Maybe I'm being too hasty?
a 2-3 week timeline for a response from the helpdesk is pretty normal
Oh no. Running a store makes me feel happy. It seems that I can only wait.
waiting can help, also it can help to make sure everything else is in order such
as your terms, for example i see in your feedback a customer says you never refunded
them for a lost package which is a big no no. sellers are responsible until its
marked as delivered so perhaps the buyer reported you or such. its unlikely
bricklink would shut you down for that but if you have similar statements in
your store or charge Paypal fees which in some countries cant be done, etc it
could also be related.
Thank you very much for your reply and assistance. Regarding this feedback, the
situation at that time was as follows. My package had already been delivered
to the local area, but the courier couldn't get in touch with the buyer all
the time. I also couldn't reach the buyer. It was not until the goods might
have been destroyed that the buyer finally contacted me. I gave the buyer the
phone number of the express company and asked him to inquire about it himself.
After that, there was no news for a long time, and finally I received this feedback.
I recently had a buyer place an order and it couldn’t get delivered (issue with
the delivery company) it was destroyed. Since the buyer provided a usable address
and it couldn’t get delivered, I have to refund as I was unable to fulfil the
contract to deliver the goods to the buyers address. Or perhaps you are saying
the package was in a situation such as “ready for pickup” but they never picked
it up or such in which case, I’ll be honest, I can’t say for certain either way
but PayPal would probably still force a refund but I honestly couldn’t say for
certain
Maybe there are better ways to handle this, but I haven't thought of any
for the moment. As for the PayPal fees, I really dislike additional fees when
I am a buyer myself, and I have never charged them.
That’s good to hear, just wanted to check as when stores are closed things like
that can’t be seen
The situation with my order is that the express delivery service is supposed
to deliver the goods to the door. However, since the courier couldn't get
in touch with the buyer, the delivery couldn't be completed. It seems that
the express company doesn't have the option to simply leave the package at
the buyer's doorstep either. After the courier failed to contact the buyer
three times, the package was directly returned to the warehouse. Also, the express
company asked me to contact the buyer as well, but there was still no response
at all. If the delivery couldn't be made due to the issue with the express
service, then it should be a matter of communication between the express company
and the seller, and it should be the seller's responsibility. Generally speaking,
communication is very important. Perhaps with more communication, such problems
wouldn't have occurred.
Indeed, communication is key
Currently, it is clearly stated in my terms and conditions
that if there is a loss or the delivery cannot be completed due to the inability
to contact the buyer, it should be the buyer's responsibility.
PayPal/bank rule can override terms if the buyer files a claim and they side
with them but like mentioned prior, I genuinely have no idea what they would
do in this type of situation
I haven't encountered such a situation yet. Judging from the number of feedbacks,
you are an experienced person in this regard. I'm still lacking in experience.
Thankfully such cases are quite rare
Perhaps the only thing I can do is to lodge an appeal truthfully with PayPal.
There aren't many other options available.
If the buyer files a PayPal claim then you will have an option to say stuff to
PayPal but buyer protection on PayPal is very solid and usually anything short
of tracking showing delivered is automaticly a win for the buyer but yeah, in
cases like this I can’t say for certain what they would do, but even if you win
the case, if they paid via a credit card to their PayPal the couldn’t then file
there in which case it’s basically 100% guaranteed for them to win but thankfully
buyers filing these cases are extremely rare (as in, I’ve only had 1 case filed
against me in my years of selling online through 10,000+ transactions in different
sites)
But in your case, that feedback seems old and buyers only have a 6 month window
to file so you should be in the clear now, but it might be best to reply to the
feedback with your side of the story so future buyers don’t worry
It turns out that I can reply to this feedback. Thank you so much for your suggestion.
I will write the reply later.
Removed by moderation
Hello,
We have reviewed your content following a report from another user. After careful
consideration, we have determined that it violates our terms of service.
Your MOC is currently tagged as part of an ongoing activity. Your MOC has been
moved private, if you would like to make it public please resubmit and remove
the tag
The violating content has been removed from the platform. If you believe this
decision was made in error, you have the option to appeal. Visit the Appeal Content
Moderation page to begin the appeal process. Alternatives are available to you
if your appeal is unsuccessful, including our internal complaint escalation process,
out-of-court dispute settlement, and judicial redress. Please review our terms
of service for more information.
Thank you,
BrickLink® Team
A few days ago, I received such an email, and I didn't quite understand the
content in it, because I didn't sell any MOCs. For now, I'm guessing
that it's because for some minifigures, I described that they came with weapons
(which are also official genuine products). Now, the key issue is that my store
has been directly suspended. I've submitted an inquiry form and an appeal,
but there has been no response for several days. I really hope this can be resolved
as soon as possible. Does anyone have any good solutions?
it seems like 2 separate issues
1. you had a published moc that violated rules and was moved from public to private
2. you didn't accept the DSA checkbox that bricklink provided (since when
visiting your store there is no notes or such which seems to only happen in that
case). for that you need to contact the helpdesk and they will help work that
out
I don't think it's about the DSA since his store was suspended on October
14, 2024
My store was still operating last month, and I received a large number of orders.
I'm not sure why it was suspended and showed the date of October. If it's
really a problem with the DSA, I'm actually quite relieved. At least this
issue seems to be easily solvable. How long does it usually take for you to get
back to me? Maybe I'm being too hasty?
a 2-3 week timeline for a response from the helpdesk is pretty normal
Oh no. Running a store makes me feel happy. It seems that I can only wait.
waiting can help, also it can help to make sure everything else is in order such
as your terms, for example i see in your feedback a customer says you never refunded
them for a lost package which is a big no no. sellers are responsible until its
marked as delivered so perhaps the buyer reported you or such. its unlikely
bricklink would shut you down for that but if you have similar statements in
your store or charge Paypal fees which in some countries cant be done, etc it
could also be related.
Thank you very much for your reply and assistance. Regarding this feedback, the
situation at that time was as follows. My package had already been delivered
to the local area, but the courier couldn't get in touch with the buyer all
the time. I also couldn't reach the buyer. It was not until the goods might
have been destroyed that the buyer finally contacted me. I gave the buyer the
phone number of the express company and asked him to inquire about it himself.
After that, there was no news for a long time, and finally I received this feedback.
I recently had a buyer place an order and it couldn’t get delivered (issue with
the delivery company) it was destroyed. Since the buyer provided a usable address
and it couldn’t get delivered, I have to refund as I was unable to fulfil the
contract to deliver the goods to the buyers address. Or perhaps you are saying
the package was in a situation such as “ready for pickup” but they never picked
it up or such in which case, I’ll be honest, I can’t say for certain either way
but PayPal would probably still force a refund but I honestly couldn’t say for
certain
Maybe there are better ways to handle this, but I haven't thought of any
for the moment. As for the PayPal fees, I really dislike additional fees when
I am a buyer myself, and I have never charged them.
That’s good to hear, just wanted to check as when stores are closed things like
that can’t be seen
The situation with my order is that the express delivery service is supposed
to deliver the goods to the door. However, since the courier couldn't get
in touch with the buyer, the delivery couldn't be completed. It seems that
the express company doesn't have the option to simply leave the package at
the buyer's doorstep either. After the courier failed to contact the buyer
three times, the package was directly returned to the warehouse. Also, the express
company asked me to contact the buyer as well, but there was still no response
at all. If the delivery couldn't be made due to the issue with the express
service, then it should be a matter of communication between the express company
and the seller, and it should be the seller's responsibility. Generally speaking,
communication is very important. Perhaps with more communication, such problems
wouldn't have occurred.
Indeed, communication is key
Currently, it is clearly stated in my terms and conditions
that if there is a loss or the delivery cannot be completed due to the inability
to contact the buyer, it should be the buyer's responsibility.
PayPal/bank rule can override terms if the buyer files a claim and they side
with them but like mentioned prior, I genuinely have no idea what they would
do in this type of situation
I haven't encountered such a situation yet. Judging from the number of feedbacks,
you are an experienced person in this regard. I'm still lacking in experience.
Thankfully such cases are quite rare
Perhaps the only thing I can do is to lodge an appeal truthfully with PayPal.
There aren't many other options available.
If the buyer files a PayPal claim then you will have an option to say stuff to
PayPal but buyer protection on PayPal is very solid and usually anything short
of tracking showing delivered is automaticly a win for the buyer but yeah, in
cases like this I can’t say for certain what they would do, but even if you win
the case, if they paid via a credit card to their PayPal the couldn’t then file
there in which case it’s basically 100% guaranteed for them to win but thankfully
buyers filing these cases are extremely rare (as in, I’ve only had 1 case filed
against me in my years of selling online through 10,000+ transactions in different
sites)
But in your case, that feedback seems old and buyers only have a 6 month window
to file so you should be in the clear now, but it might be best to reply to the
feedback with your side of the story so future buyers don’t worry
It turns out that I can reply to this feedback. Thank you so much for your suggestion.
I will write the reply later.
Hong Kong SAR China
Canada, Ontario
