I made a sale in my Bricklink store where the buyer requested an invoice instead
of using the preset shipping and payment options. They paid and I shipped it,
but I can't mark it as shipped. The only options I have are Pending, Processing,
Ready, and Packed. I've contacted BL support but haven't received a response.
If anyone can assist, I would be very appreciative. Thanks!
You need to change the payment status too. Open the order, click Edit Order at
the bottom and change the payment status to Paid and save. Now you should be
able to change the order status to Shipped.
You need to change the payment status too. Open the order, click Edit Order at
the bottom and change the payment status to Paid and save. Now you should be
able to change the order status to Shipped.
you cant manually set it to paid when there is sales tax involved.
it appears the seller only has an onsite payment method available, so if the
buyer paid off-site 9through Friends & Family for example) the status cannot
be changed either
You need to change the payment status too. Open the order, click Edit Order at
the bottom and change the payment status to Paid and save. Now you should be
able to change the order status to Shipped.
you cant manually set it to paid when there is sales tax involved.
it appears the seller only has an onsite payment method available, so if the
buyer paid off-site (through Friends & Family for example)
No need F&F, only off site suffice to make the Sales taxes unpaid.
You need to change the payment status too. Open the order, click Edit Order at
the bottom and change the payment status to Paid and save. Now you should be
able to change the order status to Shipped.
This doesn't work for orders on which BL needs to collect tax. If sales tax
was involved you'll need to refund and ask the buyer to pay onsite as others
said.
I made a sale in my Bricklink store where the buyer requested an invoice instead
of using the preset shipping and payment options. They paid and I shipped it,
but I can't mark it as shipped. The only options I have are Pending, Processing,
Ready, and Packed. I've contacted BL support but haven't received a response.
If anyone can assist, I would be very appreciative. Thanks!
I made a sale in my Bricklink store where the buyer requested an invoice instead
of using the preset shipping and payment options. They paid and I shipped it,
but I can't mark it as shipped. The only options I have are Pending, Processing,
Ready, and Packed. I've contacted BL support but haven't received a response.
If anyone can assist, I would be very appreciative. Thanks!
was it paid off-site and was there sales tax involved?
if yes to both then you will have to refund the buyer through paypal and tell
him to pay again through the payment button on the invoice.
I had this same issue a few months ago. I realized it was because the buyer paid
me via Paypal and not the direct link through the invoice. This is against BrickLink
Policy as offsite payments do not collect tax. I had to cancel and refund the
order, have the buyer place the order again, and then directed the buyer to pay
via the link in the invoice.
Its a hassle, but its the only way to follow BrickLink's policy and not get
your store suspended. At least now you will know to direct buyers with an invoice
to pay you using the link in the invoice and not to pay your Paypal directly.
In Help, LukeF2 writes:
I made a sale in my Bricklink store where the buyer requested an invoice instead
of using the preset shipping and payment options. They paid and I shipped it,
but I can't mark it as shipped. The only options I have are Pending, Processing,
Ready, and Packed. I've contacted BL support but haven't received a response.
If anyone can assist, I would be very appreciative. Thanks!
I had this same issue a few months ago. I realized it was because the buyer paid
me via Paypal and not the direct link through the invoice. This is against BrickLink
Policy as offsite payments do not collect tax. I had to cancel and refund the
order, have the buyer place the order again, and then directed the buyer to pay
via the link in the invoice.
I don't think you need to cancel the order ... you should be able to resend
the invoice as long as the order isn't marked Paid on BrickLink, perhaps
by setting the order status to Ready?
Great suggestion! This seems like a way better option than making the buyer go
back and do the purchase all over again. Thank you!
In Help, peregrinator writes:
In Help, tknorr writes:
I had this same issue a few months ago. I realized it was because the buyer paid
me via Paypal and not the direct link through the invoice. This is against BrickLink
Policy as offsite payments do not collect tax. I had to cancel and refund the
order, have the buyer place the order again, and then directed the buyer to pay
via the link in the invoice.
I don't think you need to cancel the order ... you should be able to resend
the invoice as long as the order isn't marked Paid on BrickLink, perhaps
by setting the order status to Ready?
I made a sale in my Bricklink store where the buyer requested an invoice instead
of using the preset shipping and payment options. They paid and I shipped it,
but I can't mark it as shipped. The only options I have are Pending, Processing,
Ready, and Packed. I've contacted BL support but haven't received a response.
If anyone can assist, I would be very appreciative. Thanks!
USA, North Carolina
Austria, Wien
Canada, Alberta
France, Provence-Alpes-Côte d'Azur
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