I log in today and had this message that my buyer privileges have been revoked.
But I have done nothing wrong
Do you have a second account?
Or is there another BL account for the same address?
No, this is my only account
Did you drastically change your IP, like using BrickLink from another Country
- which could be suspicious?
Did you have a discrepancy with a seller or member and he/she could report you?
Did you placed orders which had to be cancelled like with big amounts, or many
orders?
In short, is there something you could find who could explain this?
Alternatively, BrickLink does profiling and it may simply be a sad error or their
side...
Please open an Help Desk ticket!
I log in today and had this message that my buyer privileges have been revoked.
But I have done nothing wrong
Do you have a second account?
Or is there another BL account for the same address?
No, this is my only account
Did you drastically change your IP, like using BrickLink from another Country
- which could be suspicious?
Did you have a discrepancy with a seller or member and he/she could report you?
Did you placed orders which had to be cancelled like with big amounts, or many
orders?
In short, is there something you could find who could explain this?
Alternatively, BrickLink does profiling and it may simply be a sad error or their
side...
Please open an Help Desk ticket!
None. I recently made an order for about 70$ and paid for it immediately. Didn't
had any discrepancy with anyone. I have no idea. It says "Reason: Temporary
hold for info - please contact Admin" I opened an help desk ticket, but how
much time should it take for them to get back to me?
2-3 weeks + is pretty common (but occasionally they are faster)
[…]
Last time I opened, it took a couple weeks.
And iirc they never replied to one I submitted mid Dec 2024...
Okay, but that was not because your buying privileges were revoked and they didn’t
“ask” you to contact them.
No, still important, e-mails about my "Your deadline to enable distance selling"
which show contradictory dates (iirc) and I shouldn't have any deadline;
I'm on OSS.
[…]
No, still important, e-mails about my "Your deadline to enable distance selling"
which show contradictory dates (iirc) and I shouldn't have any deadline;
I'm on OSS.
[…]
No, still important, e-mails about my "Your deadline to enable distance selling"
which show contradictory dates (iirc) and I shouldn't have any deadline;
I'm on OSS.
[…]
2-3 weeks + is pretty common (but occasionally they are faster)
Nubs, what are your sources?
No one ever comes back on the forum to tell us how long it took.
(That being said, I remember a time when Russell was telling us the average response
time was almost a day, only a bit more because of week-ends.)
As a seller I still have the occasional “over reactive” buyer who files an nss
and such and I need to send stuff to the helpdesk. My last one was about 3 weeks
wait (just got a response like yesterday)
[…]
2-3 weeks + is pretty common (but occasionally they are faster)
Nubs, what are your sources?
No one ever comes back on the forum to tell us how long it took.
(That being said, I remember a time when Russell was telling us the average response
time was almost a day, only a bit more because of week-ends.)
As a seller I still have the occasional “over reactive” buyer who files an nss
and such and I need to send stuff to the helpdesk. My last one was about 3 weeks
wait (just got a response like yesterday)
[…]
2-3 weeks + is pretty common (but occasionally they are faster)
Nubs, what are your sources?
No one ever comes back on the forum to tell us how long it took.
(That being said, I remember a time when Russell was telling us the average response
time was almost a day, only a bit more because of week-ends.)
As a seller I still have the occasional “over reactive” buyer who files an nss
and such and I need to send stuff to the helpdesk. My last one was about 3 weeks
wait (just got a response like yesterday)
I just had an NSS filed on a 400+ part order because two parts were the wrong
color. I've responded to the buyer and will be shipping out the correct
parts tomorrow, but I'd like to contact someone at BL to address this as
well. Who do I contact and how?
Thanks,
Laura
Brickin' for a Livin'
In Problem, Nubs_Select writes:
In Problem, SezaR writes:
In Problem, Nubs_Select writes:
In Problem, SylvainLS writes:
In Problem, Nubs_Select writes:
[…]
2-3 weeks + is pretty common (but occasionally they are faster)
Nubs, what are your sources?
No one ever comes back on the forum to tell us how long it took.
(That being said, I remember a time when Russell was telling us the average response
time was almost a day, only a bit more because of week-ends.)
As a seller I still have the occasional “over reactive” buyer who files an nss
and such and I need to send stuff to the helpdesk. My last one was about 3 weeks
wait (just got a response like yesterday)
I just had an NSS filed on a 400+ part order because two parts were the wrong
color. I've responded to the buyer and will be shipping out the correct
parts tomorrow, but I'd like to contact someone at BL to address this as
well. Who do I contact and how?
You don't need to.
Simply ship the parts with tracking, or ask the buyer if a refund + a generous
extra Dollar is fine.
In both cases, ask the buyer to remove the NSS Alert.
If he/she doesn't, put in the alert the tracking of the first and second
shipment. For the refund it should be displayed in the order iif paid on site.
If not, put a copy of the PayPal transaction in the NSS.
That should be all you need; if he/she still doesn't remove it, open an Help
Desk ticket.
They'll remove it manually - but it can take couple of weeks.
I would recommand you to propose a solution the buyer's happy with, so he'll
quickly remove the NSS. That avoids more problems and delays.
Thanks,
Laura
Brickin' for a Livin'
In Problem, Nubs_Select writes:
In Problem, SezaR writes:
In Problem, Nubs_Select writes:
In Problem, SylvainLS writes:
In Problem, Nubs_Select writes:
[…]
2-3 weeks + is pretty common (but occasionally they are faster)
Nubs, what are your sources?
No one ever comes back on the forum to tell us how long it took.
(That being said, I remember a time when Russell was telling us the average response
time was almost a day, only a bit more because of week-ends.)
As a seller I still have the occasional “over reactive” buyer who files an nss
and such and I need to send stuff to the helpdesk. My last one was about 3 weeks
wait (just got a response like yesterday)
I just had an NSS filed on a 400+ part order because two parts were the wrong color.
Members that behave as such, in my opinion, are as cancer within the body BrickLink.
I've responded to the buyer and will be shipping out the correct
parts tomorrow, but I'd like to contact someone at BL to address this as
well. Who do I contact and how?
Do as the more enlighten of our Sylvains suggests, respond to the NSS
with documentation.
Thanks,
Laura
Brickin' for a Livin'
In Problem, Nubs_Select writes:
In Problem, SezaR writes:
In Problem, Nubs_Select writes:
In Problem, SylvainLS writes:
In Problem, Nubs_Select writes:
[…]
2-3 weeks + is pretty common (but occasionally they are faster)
Nubs, what are your sources?
No one ever comes back on the forum to tell us how long it took.
(That being said, I remember a time when Russell was telling us the average response
time was almost a day, only a bit more because of week-ends.)
As a seller I still have the occasional “over reactive” buyer who files an nss
and such and I need to send stuff to the helpdesk. My last one was about 3 weeks
wait (just got a response like yesterday)
I log in today and had this message that my buyer privileges have been revoked.
But I have done nothing wrong
Do you have a second account?
Or is there another BL account for the same address?
No, this is my only account
Did you drastically change your IP, like using BrickLink from another Country
- which could be suspicious?
Did you have a discrepancy with a seller or member and he/she could report you?
Did you placed orders which had to be cancelled like with big amounts, or many
orders?
In short, is there something you could find who could explain this?
Alternatively, BrickLink does profiling and it may simply be a sad error or their
side...
Please open an Help Desk ticket!
None. I recently made an order for about 70$ and paid for it immediately. Didn't
had any discrepancy with anyone. I have no idea. It says "Reason: Temporary
hold for info - please contact Admin" I opened an help desk ticket, but how
much time should it take for them to get back to me?
Did you request a seller to declare a lower value that the actual price of item,
and/or to declare it as a gift?
Israel, Mehoz HaDarom
France, Nouvelle-Aquitaine
Canada, Ontario
USA, Florida