sorry to hear good move on posting here as an admin might see it faster then
the normal helpdesk long wait time, as for things you can do, out of curiosity
have you tried setting a OTP and changing your bricklink and email passwords?
sorry to hear good move on posting here as an admin might see it faster then
the normal helpdesk long wait time, as for things you can do, out of curiosity
have you tried setting a OTP and changing your bricklink and email passwords?
The 3 recent negatives doesn't seem 'a hack'.
Few other negatives seem 'valid'.
Terms are very bizarre like:
"AND PLEASE NOTICE - outside EU buyers pays extra 25 %"
What does this mean, he thinks exporting he has to charge some VAT???
That is weird.
sorry to hear good move on posting here as an admin might see it faster then
the normal helpdesk long wait time, as for things you can do, out of curiosity
have you tried setting a OTP and changing your bricklink and email passwords?
The 3 recent negatives doesn't seem 'a hack'.
Few other negatives seem 'valid'.
Terms are very bizarre like:
"AND PLEASE NOTICE - outside EU buyers pays extra 25 %"
What does this mean, he thinks exporting he has to charge some VAT???
That is weird.
And that's on top of the 5-10% fee which feels to me that the seller just
charges whatever he feels like....
sorry to hear good move on posting here as an admin might see it faster then
the normal helpdesk long wait time, as for things you can do, out of curiosity
have you tried setting a OTP and changing your bricklink and email passwords?
The 3 recent negatives doesn't seem 'a hack'.
Few other negatives seem 'valid'.
Terms are very bizarre like:
"AND PLEASE NOTICE - outside EU buyers pays extra 25 %"
What does this mean, he thinks exporting he has to charge some VAT???
That is weird.
And that's on top of the 5-10% fee which feels to me that the seller just
charges whatever he feels like....
So that's 5-10% fee, plus 25% "export" plus "I charge the same
as Post Denmark does plus a small handling fee"
sorry to hear good move on posting here as an admin might see it faster then
the normal helpdesk long wait time, as for things you can do, out of curiosity
have you tried setting a OTP and changing your bricklink and email passwords?
The 3 recent negatives doesn't seem 'a hack'.
Few other negatives seem 'valid'.
Terms are very bizarre like:
"AND PLEASE NOTICE - outside EU buyers pays extra 25 %"
What does this mean, he thinks exporting he has to charge some VAT???
That is weird.
And that's on top of the 5-10% fee which feels to me that the seller just
charges whatever he feels like....
nope ... only what paypal/bricklink fees are and the 25 % is about some wrong
reducted prices . cause used bricks (my main workfield) does not include 25 %
vat EU but bricklink system thinks do and therefor exclude outside EU ---
we have brought this to court here DK my accounter and I - just to explain ...
dont do fraud only do best as I can.
sorry to hear good move on posting here as an admin might see it faster then
the normal helpdesk long wait time, as for things you can do, out of curiosity
have you tried setting a OTP and changing your bricklink and email passwords?
The 3 recent negatives doesn't seem 'a hack'.
Few other negatives seem 'valid'.
Terms are very bizarre like:
"AND PLEASE NOTICE - outside EU buyers pays extra 25 %"
What does this mean, he thinks exporting he has to charge some VAT???
That is weird.
And that's on top of the 5-10% fee which feels to me that the seller just
charges whatever he feels like....
nope ... only what paypal/bricklink fees are and the 25 % is about some wrong
reducted prices . cause used bricks (my main workfield) does not include 25 %
vat EU but bricklink system thinks do and therefor exclude outside EU ---
we have brought this to court here DK my accounter and I - just to explain ...
dont do fraud only do best as I can.
Uhm buyers outside the EU should not have to pay VAT
sorry to hear good move on posting here as an admin might see it faster then
the normal helpdesk long wait time, as for things you can do, out of curiosity
have you tried setting a OTP and changing your bricklink and email passwords?
The 3 recent negatives doesn't seem 'a hack'.
Few other negatives seem 'valid'.
Terms are very bizarre like:
"AND PLEASE NOTICE - outside EU buyers pays extra 25 %"
What does this mean, he thinks exporting he has to charge some VAT???
That is weird.
And that's on top of the 5-10% fee which feels to me that the seller just
charges whatever he feels like....
nope ... only what paypal/bricklink fees are and the 25 % is about some wrong
reducted prices . cause used bricks (my main workfield) does not include 25 %
vat EU but bricklink system thinks do and therefor exclude outside EU ---
we have brought this to court here DK my accounter and I - just to explain ...
dont do fraud only do best as I can.
Uhm buyers outside the EU should not have to pay VAT
nope ----but system thinks EU buyers shall ... thats the case ... therefor
it goes 25 % less for you ...but I shall not pay 25 % to EU buyers - neither
to you ..... used bricks not under these tax roules 25 % according to my accounter
First, the main subject is that what the buyer is doing is wrong and you should
get the police involved if you feel threatened.
People like to find explanations and looked at your shop and terms and changed
the subject of this thread. (That happens often Sometimes for good reasons,
sometimes not.)
Some messages may seem to blame you for what’s happening, but that’s not a valid
reason for what the buyer is doing. There’s no good reason for that.
Some of what the others are saying is valid: your selling practices are not the
best or they are at least confusing. Again, that’s not an excuse for what is
happening but correcting them may help prevent it from happening again.
At least, that makes something else to think about and that gives the forum something
to do that feels like helping you
In Help, skovsten writes:
nope ----but system thinks EU buyers shall ... thats the case ... therefor
it goes 25 % less for you ...but I shall not pay 25 % to EU buyers - neither
to you ..... used bricks not under these tax roules 25 % according to my accounter
I guess you’re using the “Margin VAT” scheme for Used items?
Some people here have trouble understanding how that works… or, more accurately,
how that doen’t work on BrickLink.
Now, if even experienced sellers don’t understand why you’ve a 25% fee, how could
buyers understand?
It just seems you’re adding fees over fees for no good reason.
(Besides, as fees are not included for the calculation of BrickLink’s fee, that
may look like fee avoidance.)
So maybe try to find another way to do this, or at least find a clearer way to
explain it?
Also, the double exception adds to the confusion: first exception = preowned
items, second exception = “but not LEGOhouse sets.”
First, the main subject is that what the buyer is doing is wrong and you should
get the police involved if you feel threatened.
People like to find explanations and looked at your shop and terms and changed
the subject of this thread. (That happens often Sometimes for good reasons,
sometimes not.)
Some messages may seem to blame you for what’s happening, but that’s not a valid
reason for what the buyer is doing. There’s no good reason for that.
Some of what the others are saying is valid: your selling practices are not the
best or they are at least confusing. Again, that’s not an excuse for what is
happening but correcting them may help prevent it from happening again.
At least, that makes something else to think about and that gives the forum something
to do that feels like helping you
In Help, skovsten writes:
nope ----but system thinks EU buyers shall ... thats the case ... therefor
it goes 25 % less for you ...but I shall not pay 25 % to EU buyers - neither
to you ..... used bricks not under these tax roules 25 % according to my accounter
I guess you’re using the “Margin VAT” scheme for Used items?
Some people here have trouble understanding how that works… or, more accurately,
how that doen’t work on BrickLink.
Now, if even experienced sellers don’t understand why you’ve a 25% fee, how could
buyers understand?
It just seems you’re adding fees over fees for no good reason.
(Besides, as fees are not included for the calculation of BrickLink’s fee, that
may look like fee avoidance.)
So maybe try to find another way to do this, or at least find a clearer way to
explain it?
Also, the double exception adds to the confusion: first exception = preowned
items, second exception = “but not LEGOhouse sets.”
you are fabulous ... thanks ... just replied 1001 for his way to assist me last
night ... I was in chok ... yes ... I ll try ... can you lead ???? --- always
only intend the best - so if a much better way to avoid this incorrect vat issue-
I would love take it in my arms
So maybe try to find another way to do this, or at least find a clearer way to
explain it?
Also, the double exception adds to the confusion: first exception = preowned
items, second exception = “but not LEGOhouse sets.”
you are fabulous ... thanks ... just replied 1001 for his way to assist me last
night ... I was in chok ... yes ... I ll try ... can you lead ???? --- always
only intend the best - so if a much better way to avoid this incorrect vat issue-
I would love take it in my arms
Well, I’m not very good at that: my sentences are always too long and too detailled
but let’s try…
Maybe something like:
“Non-EU buyers: BrickLink wrongly removes a full 25% VAT on secondhand
(Used) items, so I need to add it back as a 25% fee. Thank you for your
understanding.”
You may add something about readily accepting cancellation or encourage buyers
in using quotes.
For simplicity and attractiveness, I guess it’d be better altogether if you could
NOT have that fee at all. Are you selling many Used items to non-EU buyers?
Maybe you can compensate the loss by increasing all your prices a bit?
Also, make paragraphs in your shipping policy. It’s a big stuffy unique paragraph
now. Not easy to read.
and sorry my english... Im not the best --I know
If you read the forum regularly, you’ll see the grammar errors made by native
speakers, and you’ll feel better
Maybe something like:
“Non-EU buyers: BrickLink wrongly removes a full 25% VAT on secondhand
(Used) items, so I need to add it back as a 25% fee. Thank you for your
understanding.”
I just tried for two different carts, one for used items above the VAT threshold
and one for used items below the VAT threshold for UK. For the first, the cart
was showing the exact amount of the goods and obviously no VAT as over the threshold
so it would be done on import. For the second, it was showing the exact amount
of the goods in store, plus 20% for VAT.
So there is no removal of 25% of the price **that I see**. So if I saw those
advertised prices and checked out, then got hit with an extra 25% in fees from
the seller because they said the VAT was removed incorrectly and UK VAT on top
of that, I'd be cancelling the order. They might as well just stop advertising
to non-EU buyers if they are adding that much back on to the advertised prices.
Maybe something like:
“Non-EU buyers: BrickLink wrongly removes a full 25% VAT on secondhand
(Used) items, so I need to add it back as a 25% fee. Thank you for your
understanding.”
I just tried for two different carts, one for used items above the VAT threshold
and one for used items below the VAT threshold for UK. For the first, the cart
was showing the exact amount of the goods and obviously no VAT as over the threshold
so it would be done on import. For the second, it was showing the exact amount
of the goods in store, plus 20% for VAT.
So there is no removal of 25% of the price **that I see**.
That’s not how it works. There’s no difference between your two carts because
there shouldn’t be any difference between them: you’re a non-EU buyer in both
cases.
When a seller uses BL’s VAT mechanism and puts an item in their store at €125,
BL shows the price at €100 for buyers out of the seller’s VAT jurisdiction/zone
(EU or UK or NO or CH…).
That you have to pay 20% UK VAT to BL or on reception on the amount doesn’t change
that.
The problem with margin VAT and BL is that a secondhand item at €125 isn’t including
€25 of VAT, it’s including 25% of VAT on the profits.
The price you should see for secondhand items should be (€125 - 0.2×(125 - buying-price))
and not (€125 / 1.25). The second formula is only valid for New items.
That being said, skovsten has removed the line from their terms… so they may
have removed the fee too?
Maybe something like:
“Non-EU buyers: BrickLink wrongly removes a full 25% VAT on secondhand
(Used) items, so I need to add it back as a 25% fee. Thank you for your
understanding.”
I just tried for two different carts, one for used items above the VAT threshold
and one for used items below the VAT threshold for UK. For the first, the cart
was showing the exact amount of the goods and obviously no VAT as over the threshold
so it would be done on import. For the second, it was showing the exact amount
of the goods in store, plus 20% for VAT.
So there is no removal of 25% of the price **that I see**.
That’s not how it works. There’s no difference between your two carts because
there shouldn’t be any difference between them: you’re a non-EU buyer in both
cases.
When a seller uses BL’s VAT mechanism and puts an item in their store at €125,
BL shows the price at €100 for buyers out of the seller’s VAT jurisdiction/zone
(EU or UK or NO or CH…).
That you have to pay 20% UK VAT to BL or on reception on the amount doesn’t change
that.
I know, but that is what I mean about their wording, saying - to the buyer -
that BL is taking the VAT off incorrectly. The buyer doesn't see that at
all (and hence the emphasis on the **that I see**), it just looks to the buyer
like the seller is adding on 25%. I imagine most non-EU buyers will just dump
a cart if they see the seller adding on 25% for "incorrect handling of VAT",
then another addition of VAT when they import. For 20% VAT countries, that is
50% added on to the advertised prices. And then the extra 5-10% handling fees.
[…]
I know, but that is what I mean about their wording, saying - to the buyer -
that BL is taking the VAT off incorrectly. The buyer doesn't see that at
all (and hence the emphasis on the **that I see**),
Oh, okay. I found it strange that you wouldn’t know that… but you wording was
wrong too
it just looks to the buyer
like the seller is adding on 25%. I imagine most non-EU buyers will just dump
a cart if they see the seller adding on 25% for "incorrect handling of VAT",
then another addition of VAT when they import. For 20% VAT countries, that is
50% added on to the advertised prices. And then the extra 5-10% handling fees.
how to explain ... a client got mad ... she is talking about her love to god
... keep making orders and negative feedback posting -- its 2 am over here
DK and I closed my store to avoid more attacks - hate crime I guess .... hoped
for a hotline
how to explain ... a client got mad ... she is talking about her love to god
... keep making orders and negative feedback posting -- its 2 am over here
DK and I closed my store to avoid more attacks - hate crime I guess .... hoped
for a hotline
how to explain ... a client got mad ... she is talking about her love to god
... keep making orders and negative feedback posting -- its 2 am over here
DK and I closed my store to avoid more attacks - hate crime I guess .... hoped
for a hotline
3) invoice and wait, so you can make an NPB later in 5 days, when completed the
negatives will be removed
4) relax a bit and contact Help Desk tomorrow
I made the complain - but does she see aswell ...cause included my phone number
.... you dont know what she has done or said ... but huge threat ... with some
bibble friends involved of somekind
how to explain ... a client got mad ... she is talking about her love to god
... keep making orders and negative feedback posting -- its 2 am over here
DK and I closed my store to avoid more attacks - hate crime I guess .... hoped
for a hotline
3) invoice and wait, so you can make an NPB later in 5 days, when completed the
negatives will be removed
4) relax a bit and contact Help Desk tomorrow
I made the complain - but does she see aswell ...cause included my phone number
.... you dont know what she has done or said ... but huge threat ... with some
bibble friends involved of somekind
It's strange she has a perfect feedback profile.
What happened to make her mad?
Did you invoice her with the extra 25% you're talking in your Terms?
This isn't legit or legal.
Or something else?
If you feel in danger contact your Police tomorrow.
how to explain ... a client got mad ... she is talking about her love to god
... keep making orders and negative feedback posting -- its 2 am over here
DK and I closed my store to avoid more attacks - hate crime I guess .... hoped
for a hotline
3) invoice and wait, so you can make an NPB later in 5 days, when completed the
negatives will be removed
4) relax a bit and contact Help Desk tomorrow
I made the complain - but does she see aswell ...cause included my phone number
.... you dont know what she has done or said ... but huge threat ... with some
bibble friends involved of somekind
It's strange she has a perfect feedback profile.
What happened to make her mad?
Did you invoice her with the extra 25% you're talking in your Terms?
This isn't legit or legal.
Or something else?
If you feel in danger contact your Police tomorrow.
nope nothing with the 25 % (thats about my store mostly sell used bricks not
under 25% vat roules) have accounter on this -- It was simply because she
recieved an item I in advance wanted to protect better but she didnt want to
pay the price diff that lifted it from less 5 kg to more 5 kg .... I told her
not good protection / she recieved she got mad not best standard after postal
jumps / then she now began open orders and gave negative feedback at once plus
a lot of email talk of her Im near christ and you are from hell talk ...and then
seems she have others she involves...so closed store for help / now after your
advices opened again ... Im an old man just a legonerd nothing else
how to explain ... a client got mad ... she is talking about her love to god
... keep making orders and negative feedback posting -- its 2 am over here
DK and I closed my store to avoid more attacks - hate crime I guess .... hoped
for a hotline
3) invoice and wait, so you can make an NPB later in 5 days, when completed the
negatives will be removed
4) relax a bit and contact Help Desk tomorrow
I made the complain - but does she see aswell ...cause included my phone number
.... you dont know what she has done or said ... but huge threat ... with some
bibble friends involved of somekind
It's strange she has a perfect feedback profile.
What happened to make her mad?
Did you invoice her with the extra 25% you're talking in your Terms?
This isn't legit or legal.
Or something else?
If you feel in danger contact your Police tomorrow.
nope nothing with the 25 % (thats about my store mostly sell used bricks not
under 25% vat roules) have accounter on this -- It was simply because she
recieved an item I in advance wanted to protect better but she didnt want to
pay the price diff that lifted it from less 5 kg to more 5 kg ....
Sorry but you can't charge 25% to outside Europe.
You can't charge protection, if something's lost or broken you have to
repair or refund (or you should insure the shipment).
If you made an error invoicing less than 5kg then it's more, you've to
pay for this error, it's your error not her fault.
Etc.
I told her not good protection
It's your responsability and cost to pack well.
You can invoice this in your shipping fees.
Im an old man just a legonerd nothing else
I understand, but sincerely it's not a proper way to manage a shop and customers.
how to explain ... a client got mad ... she is talking about her love to god
... keep making orders and negative feedback posting -- its 2 am over here
DK and I closed my store to avoid more attacks - hate crime I guess .... hoped
for a hotline
3) invoice and wait, so you can make an NPB later in 5 days, when completed the
negatives will be removed
4) relax a bit and contact Help Desk tomorrow
I made the complain - but does she see aswell ...cause included my phone number
.... you dont know what she has done or said ... but huge threat ... with some
bibble friends involved of somekind
It's strange she has a perfect feedback profile.
What happened to make her mad?
Did you invoice her with the extra 25% you're talking in your Terms?
This isn't legit or legal.
Or something else?
If you feel in danger contact your Police tomorrow.
nope nothing with the 25 % (thats about my store mostly sell used bricks not
under 25% vat roules) have accounter on this -- It was simply because she
recieved an item I in advance wanted to protect better but she didnt want to
pay the price diff that lifted it from less 5 kg to more 5 kg ....
Sorry but you can't charge 25% to outside Europe.
You can't charge protection, if something's lost or broken you have to
repair or refund (or you should insure the shipment).
If you made an error invoicing less than 5kg then it's more, you've to
pay for this error, it's your error not her fault.
Etc.
I told her not good protection
It's your responsability and cost to pack well.
You can invoice this in your shipping fees.
Im an old man just a legonerd nothing else
I understand, but sincerely it's not a proper way to manage a shop and customers.
how to explain ... a client got mad ... she is talking about her love to god
... keep making orders and negative feedback posting -- its 2 am over here
DK and I closed my store to avoid more attacks - hate crime I guess .... hoped
for a hotline
3) invoice and wait, so you can make an NPB later in 5 days, when completed the
negatives will be removed
4) relax a bit and contact Help Desk tomorrow
I made the complain - but does she see aswell ...cause included my phone number
.... you dont know what she has done or said ... but huge threat ... with some
bibble friends involved of somekind
It's strange she has a perfect feedback profile.
What happened to make her mad?
Did you invoice her with the extra 25% you're talking in your Terms?
This isn't legit or legal.
Or something else?
If you feel in danger contact your Police tomorrow.
nope nothing with the 25 % (thats about my store mostly sell used bricks not
under 25% vat roules) have accounter on this -- It was simply because she
recieved an item I in advance wanted to protect better but she didnt want to
pay the price diff that lifted it from less 5 kg to more 5 kg ....
Sorry but you can't charge 25% to outside Europe.
You can't charge protection, if something's lost or broken you have to
repair or refund (or you should insure the shipment).
If you made an error invoicing less than 5kg then it's more, you've to
pay for this error, it's your error not her fault.
Etc.
I told her not good protection
It's your responsability and cost to pack well.
You can invoice this in your shipping fees.
Im an old man just a legonerd nothing else
I understand, but sincerely it's not a proper way to manage a shop and customers.
We can help you in forum if you ask.
shall I invoice her this and insist
The point - is read above - you may not doing business appropriately.
She shouldn't be mad, but she seems to have a reason, or to think so.
So please read, and revise your Terms, packaging, insurance, fees, etc.
Because this could help to avoid the next problems, IMO.
how to explain ... a client got mad ... she is talking about her love to god
... keep making orders and negative feedback posting -- its 2 am over here
DK and I closed my store to avoid more attacks - hate crime I guess .... hoped
for a hotline
3) invoice and wait, so you can make an NPB later in 5 days, when completed the
negatives will be removed
4) relax a bit and contact Help Desk tomorrow
I made the complain - but does she see aswell ...cause included my phone number
.... you dont know what she has done or said ... but huge threat ... with some
bibble friends involved of somekind
It's strange she has a perfect feedback profile.
What happened to make her mad?
Did you invoice her with the extra 25% you're talking in your Terms?
This isn't legit or legal.
Or something else?
If you feel in danger contact your Police tomorrow.
nope nothing with the 25 % (thats about my store mostly sell used bricks not
under 25% vat roules) have accounter on this -- It was simply because she
recieved an item I in advance wanted to protect better but she didnt want to
pay the price diff that lifted it from less 5 kg to more 5 kg ....
Sorry but you can't charge 25% to outside Europe.
You can't charge protection, if something's lost or broken you have to
repair or refund (or you should insure the shipment).
If you made an error invoicing less than 5kg then it's more, you've to
pay for this error, it's your error not her fault.
Etc.
I told her not good protection
It's your responsability and cost to pack well.
You can invoice this in your shipping fees.
Im an old man just a legonerd nothing else
I understand, but sincerely it's not a proper way to manage a shop and customers.
We can help you in forum if you ask.
shall I invoice her this and insist
The point - is read above - you may not doing business appropriately.
She shouldn't be mad, but she seems to have a reason, or to think so.
So please read, and revise your Terms, packaging, insurance, fees, etc.
Because this could help to avoid the next problems, IMO.
how to explain ... a client got mad ... she is talking about her love to god
... keep making orders and negative feedback posting -- its 2 am over here
DK and I closed my store to avoid more attacks - hate crime I guess .... hoped
for a hotline
3) invoice and wait, so you can make an NPB later in 5 days, when completed the
negatives will be removed
4) relax a bit and contact Help Desk tomorrow
I made the complain - but does she see aswell ...cause included my phone number
.... you dont know what she has done or said ... but huge threat ... with some
bibble friends involved of somekind
It's strange she has a perfect feedback profile.
What happened to make her mad?
Did you invoice her with the extra 25% you're talking in your Terms?
This isn't legit or legal.
Or something else?
If you feel in danger contact your Police tomorrow.
nope nothing with the 25 % (thats about my store mostly sell used bricks not
under 25% vat roules) have accounter on this -- It was simply because she
recieved an item I in advance wanted to protect better but she didnt want to
pay the price diff that lifted it from less 5 kg to more 5 kg ....
Sorry but you can't charge 25% to outside Europe.
You can't charge protection, if something's lost or broken you have to
repair or refund (or you should insure the shipment).
If you made an error invoicing less than 5kg then it's more, you've to
pay for this error, it's your error not her fault.
Etc.
I told her not good protection
It's your responsability and cost to pack well.
You can invoice this in your shipping fees.
Im an old man just a legonerd nothing else
I understand, but sincerely it's not a proper way to manage a shop and customers.
We can help you in forum if you ask.
shall I invoice her this and insist
The point - is read above - you may not doing business appropriately.
She shouldn't be mad, but she seems to have a reason, or to think so.
So please read, and revise your Terms, packaging, insurance, fees, etc.
Because this could help to avoid the next problems, IMO.
Hello there
I want to thank you a million for being there last night --
I was quit in chok people can react as they do some times-- I had never tried.
Ofcourse there a more to the story and will try let bricklink assist me.
1 thing is sure ... (my world) I have never tried ..will never try to cheat people.
its leaded by lawyer and accountant I have set my firm as it is and pay them
for it
Im a LEGOman not a buisnessman - but yes now make my living of it - former -
a kindergarden teacher --- so a lot of work with kids in baggage
thanks again - you helped me through a night my heart was jumping.
how to explain ... a client got mad ... she is talking about her love to god
... keep making orders and negative feedback posting -- its 2 am over here
DK and I closed my store to avoid more attacks - hate crime I guess .... hoped
for a hotline
3) invoice and wait, so you can make an NPB later in 5 days, when completed the
negatives will be removed
4) relax a bit and contact Help Desk tomorrow
I made the complain - but does she see aswell ...cause included my phone number
.... you dont know what she has done or said ... but huge threat ... with some
bibble friends involved of somekind
It's strange she has a perfect feedback profile.
What happened to make her mad?
Did you invoice her with the extra 25% you're talking in your Terms?
This isn't legit or legal.
Or something else?
If you feel in danger contact your Police tomorrow.
nope nothing with the 25 % (thats about my store mostly sell used bricks not
under 25% vat roules) have accounter on this -- It was simply because she
recieved an item I in advance wanted to protect better but she didnt want to
pay the price diff that lifted it from less 5 kg to more 5 kg ....
Sorry but you can't charge 25% to outside Europe.
You can't charge protection, if something's lost or broken you have to
repair or refund (or you should insure the shipment).
If you made an error invoicing less than 5kg then it's more, you've to
pay for this error, it's your error not her fault.
Etc.
I told her not good protection
It's your responsability and cost to pack well.
You can invoice this in your shipping fees.
Im an old man just a legonerd nothing else
I understand, but sincerely it's not a proper way to manage a shop and customers.
We can help you in forum if you ask.
Please follow these advices. I am somehow an experienced seller here and 1001bricks
is even 10 times more experienced.
Tyour buyer should threaten and write you those things and bring the discussion
of god christ and helll, please report him.
But this is a question for you: you buy something on in internet for like 300
euro. Seller says the package may need more protection but at higher costs, you
don’t know much about shipping and what is bests so you choose to pay less. The
goods arrives damaged. Would you be thinking “ok it happens, i lost 300 euro
but that’s ok it happens” or do you expect a refund or replacement from seller?
So seller is always responsible. As far as i know, postnord has insurance for
packages of higher weights Llke 5kg. Request buer some photos and get a refund
from postnord. Please fix the damage that happened by refunding the buyer, or
sending another copy of the set, etc
I think no matter how mad impolite crazy the buyer is, he ahould receive a refund
or replacement because he paid for the goods.
Denmark
France, Provence-Alpes-Côte d'Azur
Canada, Ontario
good move on posting here as an admin might see it faster then
Sometimes for good reasons,
but let’s try…
United Kingdom, England