Right up front, I’ll admit, I’m picky. This is why I will happily buy 5 windscreens,
tiles, or metallic gold parts even if I only need one just so I can pick the
nicest looking parts. As I mentioned here not too long ago, I cull lots of substandard
parts from new sets before I add them to me inventory. I don’t want my buyers
to receive NEW parts that look like the canopy I received in the first picture.
Anymore, if I want a part, I’ll typically part out sets that contain it rather
than trying to buy it on BL. But with out-of-production parts, that is not an
option.
1) Sellers, I know LEGO’s quality has suffered in recent years, but that doesn’t
mean we can’t strive to do better. Give at least a cursory inspection to higher
value/less common parts and minifigs before listing them.
Also
2) Don’t list as “new” parts that are clearly used; buyers can tell the difference.
The Ice Planet tile pictured was listed as new with the comment, “from bag to
baggie”. There is no excuse for this; no new part looks like that tile. Nothing
bought in a bin on ebay or craigslist is new. Respect the buyers here enough
to properly list parts as new/used.
3) Please use quality shipping materials (and don’t dump everything into one
or two baggies). Unfortunately, most shipping services don’t seem to have much
regard for what they ship, so we sellers need to make sure our products have
adequate protection. Don’t let your buyers receive parts in the condition shown
in the last three pictures.
I placed three orders last week and each one had one of the above problems.
I was zero for three and was quite disappointed in BL. I can’t imagine how a
brand new user might feel. One seller was fairly new, but the other two were
well-established (4- and 5-digit feedback).
I know these comments will do little to change the way most sellers operate,
but I will proudly say that I believe I operate my store at a higher level than
many shops here. So yes, this post is not so much a rant as it is a plug. If
you don’t mind paying a modest premium for quality parts, stop by my store; I
guarantee you will by happy with the experience.
Right up front, I’ll admit, I’m picky. This is why I will happily buy 5 windscreens,
tiles, or metallic gold parts even if I only need one just so I can pick the
nicest looking parts. As I mentioned here not too long ago, I cull lots of substandard
parts from new sets before I add them to me inventory. I don’t want my buyers
to receive NEW parts that look like the canopy I received in the first picture.
Anymore, if I want a part, I’ll typically part out sets that contain it rather
than trying to buy it on BL. But with out-of-production parts, that is not an
option.
1) Sellers, I know LEGO’s quality has suffered in recent years, but that doesn’t
mean we can’t strive to do better. Give at least a cursory inspection to higher
value/less common parts and minifigs before listing them.
Also
2) Don’t list as “new” parts that are clearly used; buyers can tell the difference.
The Ice Planet tile pictured was listed as new with the comment, “from bag to
baggie”. There is no excuse for this; no new part looks like that tile. Nothing
bought in a bin on ebay or craigslist is new. Respect the buyers here enough
to properly list parts as new/used.
3) Please use quality shipping materials (and don’t dump everything into one
or two baggies). Unfortunately, most shipping services don’t seem to have much
regard for what they ship, so we sellers need to make sure our products have
adequate protection. Don’t let your buyers receive parts in the condition shown
in the last three pictures.
I placed three orders last week and each one had one of the above problems.
I was zero for three and was quite disappointed in BL. I can’t imagine how a
brand new user might feel. One seller was fairly new, but the other two were
well-established (4- and 5-digit feedback).
I know these comments will do little to change the way most sellers operate,
but I will proudly say that I believe I operate my store at a higher level than
many shops here. So yes, this post is not so much a rant as it is a plug. If
you don’t mind paying a modest premium for quality parts, stop by my store; I
guarantee you will by happy with the experience.
Indeed, I frequently have similar experiences. My standard for quality isn’t
the same as your exactly but for the most part it’s the same. Nearly every order
I’ve placed for used parts (and sometimes even “new” parts) with contain heavily
damaged parts with no description added. For me, the biggest red flag is when
I go to a store, and look at their inventory and they have lots of used parts
but few/none have comments. I’ve listed well over 100 lbs of minifigures and
in general, roughly half have damage that needs to be described in the listing
(such as cracked torso, arms, or dings and the like) so when I see people listing
massive qty of used items (specifically specialty parts) and few/none have comments
it almost never ends well (tho I have found a few stores that do). I’ve had sellers
tell me that used = damaged with no comment needed and such but thankfully most
refund. However it’s the main reason why I avoid buying as much on bricklink
as when I talk about it in the forums, it almost feels like it’s just something
that happens to me or something
Right up front, I’ll admit, I’m picky. This is why I will happily buy 5 windscreens,
tiles, or metallic gold parts even if I only need one just so I can pick the
nicest looking parts. As I mentioned here not too long ago, I cull lots of substandard
parts from new sets before I add them to me inventory. I don’t want my buyers
to receive NEW parts that look like the canopy I received in the first picture.
Anymore, if I want a part, I’ll typically part out sets that contain it rather
than trying to buy it on BL. But with out-of-production parts, that is not an
option.
1) Sellers, I know LEGO’s quality has suffered in recent years, but that doesn’t
mean we can’t strive to do better. Give at least a cursory inspection to higher
value/less common parts and minifigs before listing them.
Also
2) Don’t list as “new” parts that are clearly used; buyers can tell the difference.
The Ice Planet tile pictured was listed as new with the comment, “from bag to
baggie”. There is no excuse for this; no new part looks like that tile. Nothing
bought in a bin on ebay or craigslist is new. Respect the buyers here enough
to properly list parts as new/used.
3) Please use quality shipping materials (and don’t dump everything into one
or two baggies). Unfortunately, most shipping services don’t seem to have much
regard for what they ship, so we sellers need to make sure our products have
adequate protection. Don’t let your buyers receive parts in the condition shown
in the last three pictures.
I placed three orders last week and each one had one of the above problems.
I was zero for three and was quite disappointed in BL. I can’t imagine how a
brand new user might feel. One seller was fairly new, but the other two were
well-established (4- and 5-digit feedback).
I know these comments will do little to change the way most sellers operate,
but I will proudly say that I believe I operate my store at a higher level than
many shops here. So yes, this post is not so much a rant as it is a plug. If
you don’t mind paying a modest premium for quality parts, stop by my store; I
guarantee you will by happy with the experience.
Indeed, I frequently have similar experiences. My standard for quality isn’t
the same as your exactly but for the most part it’s the same. Nearly every order
I’ve placed for used parts (and sometimes even “new” parts) with contain heavily
damaged parts with no description added. For me, the biggest red flag is when
I go to a store, and look at their inventory and they have lots of used parts
but few/none have comments. I’ve listed well over 100 lbs of minifigures and
in general, roughly half have damage that needs to be described in the listing
(such as cracked torso, arms, or dings and the like) so when I see people listing
massive qty of used items (specifically specialty parts) and few/none have comments
it almost never ends well (tho I have found a few stores that do). I’ve had sellers
tell me that used = damaged with no comment needed and such but thankfully most
refund. However it’s the main reason why I avoid buying as much on bricklink
as when I talk about it in the forums, it almost feels like it’s just something
that happens to me or something.
Nubs what is the average range per lbs of mixed minifigs? Just the crappy generic
mix like City etc?
Right up front, I’ll admit, I’m picky. This is why I will happily buy 5 windscreens,
tiles, or metallic gold parts even if I only need one just so I can pick the
nicest looking parts. As I mentioned here not too long ago, I cull lots of substandard
parts from new sets before I add them to me inventory. I don’t want my buyers
to receive NEW parts that look like the canopy I received in the first picture.
Anymore, if I want a part, I’ll typically part out sets that contain it rather
than trying to buy it on BL. But with out-of-production parts, that is not an
option.
1) Sellers, I know LEGO’s quality has suffered in recent years, but that doesn’t
mean we can’t strive to do better. Give at least a cursory inspection to higher
value/less common parts and minifigs before listing them.
Also
2) Don’t list as “new” parts that are clearly used; buyers can tell the difference.
The Ice Planet tile pictured was listed as new with the comment, “from bag to
baggie”. There is no excuse for this; no new part looks like that tile. Nothing
bought in a bin on ebay or craigslist is new. Respect the buyers here enough
to properly list parts as new/used.
3) Please use quality shipping materials (and don’t dump everything into one
or two baggies). Unfortunately, most shipping services don’t seem to have much
regard for what they ship, so we sellers need to make sure our products have
adequate protection. Don’t let your buyers receive parts in the condition shown
in the last three pictures.
I placed three orders last week and each one had one of the above problems.
I was zero for three and was quite disappointed in BL. I can’t imagine how a
brand new user might feel. One seller was fairly new, but the other two were
well-established (4- and 5-digit feedback).
I know these comments will do little to change the way most sellers operate,
but I will proudly say that I believe I operate my store at a higher level than
many shops here. So yes, this post is not so much a rant as it is a plug. If
you don’t mind paying a modest premium for quality parts, stop by my store; I
guarantee you will by happy with the experience.
Indeed, I frequently have similar experiences. My standard for quality isn’t
the same as your exactly but for the most part it’s the same. Nearly every order
I’ve placed for used parts (and sometimes even “new” parts) with contain heavily
damaged parts with no description added. For me, the biggest red flag is when
I go to a store, and look at their inventory and they have lots of used parts
but few/none have comments. I’ve listed well over 100 lbs of minifigures and
in general, roughly half have damage that needs to be described in the listing
(such as cracked torso, arms, or dings and the like) so when I see people listing
massive qty of used items (specifically specialty parts) and few/none have comments
it almost never ends well (tho I have found a few stores that do). I’ve had sellers
tell me that used = damaged with no comment needed and such but thankfully most
refund. However it’s the main reason why I avoid buying as much on bricklink
as when I talk about it in the forums, it almost feels like it’s just something
that happens to me or something.
Nubs what is the average range per lbs of mixed minifigs? Just the crappy generic
mix like City etc?
If it’s just city, probably sub $100/lbs but if it’s gotten a solid mix then
likely somewhere between $100-$200/lb. In recent memory I’ve paid as little as
about $60 and as high as about $200/lb (prices in cad)
Indeed, I frequently have similar experiences. My standard for quality isn’t
the same as your exactly but for the most part it’s the same. Nearly every order
I’ve placed for used parts (and sometimes even “new” parts) with contain heavily
damaged parts with no description added. For me, the biggest red flag is when
I go to a store, and look at their inventory and they have lots of used parts
but few/none have comments. I’ve listed well over 100 lbs of minifigures and
in general, roughly half have damage that needs to be described in the listing
(such as cracked torso, arms, or dings and the like) so when I see people listing
massive qty of used items (specifically specialty parts) and few/none have comments
it almost never ends well (tho I have found a few stores that do). I’ve had sellers
tell me that used = damaged with no comment needed and such but thankfully most
refund. However it’s the main reason why I avoid buying as much on bricklink
as when I talk about it in the forums, it almost feels like it’s just something
that happens to me or something
You bring this up quite often. Did you start leaving negs for these sellers?
Indeed, I frequently have similar experiences. My standard for quality isn’t
the same as your exactly but for the most part it’s the same. Nearly every order
I’ve placed for used parts (and sometimes even “new” parts) with contain heavily
damaged parts with no description added. For me, the biggest red flag is when
I go to a store, and look at their inventory and they have lots of used parts
but few/none have comments. I’ve listed well over 100 lbs of minifigures and
in general, roughly half have damage that needs to be described in the listing
(such as cracked torso, arms, or dings and the like) so when I see people listing
massive qty of used items (specifically specialty parts) and few/none have comments
it almost never ends well (tho I have found a few stores that do). I’ve had sellers
tell me that used = damaged with no comment needed and such but thankfully most
refund. However it’s the main reason why I avoid buying as much on bricklink
as when I talk about it in the forums, it almost feels like it’s just something
that happens to me or something
You bring this up quite often.
Ive tried to avoid it lately 😅
Did you start leaving negs for these sellers?
like mentioned in those posts, I dont like to leave negatives as a general thing.
Yes I know i probably could or should but I like to avoid it whenever possible
Indeed, I frequently have similar experiences. My standard for quality isn’t
the same as your exactly but for the most part it’s the same. Nearly every order
I’ve placed for used parts (and sometimes even “new” parts) with contain heavily
damaged parts with no description added. For me, the biggest red flag is when
I go to a store, and look at their inventory and they have lots of used parts
but few/none have comments. I’ve listed well over 100 lbs of minifigures and
in general, roughly half have damage that needs to be described in the listing
(such as cracked torso, arms, or dings and the like) so when I see people listing
massive qty of used items (specifically specialty parts) and few/none have comments
it almost never ends well (tho I have found a few stores that do). I’ve had sellers
tell me that used = damaged with no comment needed and such but thankfully most
refund. However it’s the main reason why I avoid buying as much on bricklink
as when I talk about it in the forums, it almost feels like it’s just something
that happens to me or something
You bring this up quite often.
Ive tried to avoid it lately 😅
Did you start leaving negs for these sellers?
like mentioned in those posts, I dont like to leave negatives as a general thing.
Yes I know i probably could or should but I like to avoid it whenever possible
You have to do something different if you're having issues with nearly every
used part order you're placing.
I don't know if you're standards are too high or you're buying from
the lowest cost buyers or if you're the world's unluckiest Canadian but
you'd that's just nuts.
Indeed, I frequently have similar experiences. My standard for quality isn’t
the same as your exactly but for the most part it’s the same. Nearly every order
I’ve placed for used parts (and sometimes even “new” parts) with contain heavily
damaged parts with no description added. For me, the biggest red flag is when
I go to a store, and look at their inventory and they have lots of used parts
but few/none have comments. I’ve listed well over 100 lbs of minifigures and
in general, roughly half have damage that needs to be described in the listing
(such as cracked torso, arms, or dings and the like) so when I see people listing
massive qty of used items (specifically specialty parts) and few/none have comments
it almost never ends well (tho I have found a few stores that do). I’ve had sellers
tell me that used = damaged with no comment needed and such but thankfully most
refund. However it’s the main reason why I avoid buying as much on bricklink
as when I talk about it in the forums, it almost feels like it’s just something
that happens to me or something
You bring this up quite often.
Ive tried to avoid it lately 😅
Did you start leaving negs for these sellers?
like mentioned in those posts, I dont like to leave negatives as a general thing.
Yes I know i probably could or should but I like to avoid it whenever possible
You have to do something different if you're having issues with nearly every
used part order you're placing.
The only resort that’s worked for me, is to either buy new only which is expensive
and not realistic for everything, or to buy from a small group of sellers who
have solid quality parts. Also, as of late, I simply very rarely place bricklink
orders. I used to place like 10-20/month but due to it being a problem, i avoid
it whenever possible and maybe buy once every month/few months
I don't know if you're standards are too high or you're buying from
the lowest cost buyers or if you're the world's unluckiest Canadian but
you'd that's just nuts.
When you’re ordering like 20-30 lots of minifigures parts, it happens almost
every time. I don’t believe my expectations are to high as even if I narrow it
down to nothing but cracked arms/torsos/feet and bite marks/nicks/dings it still
happens on almost every single order. I have a powerful led light I use to check
parts for quality and presumably most other sellers don’t and I suspect even
fewer use one to carefully check each individual used part. It’s possible I just
have the worst luck but after it being consistent (probably 60%-80%) for probably
close to 100 orders It might just be that it’s “normal” for sellers to just pickup
a used part without really looking at it, and then list it and say, it’s used,
from a foot away I don’t see anything wrong, and then list it. As for cost, it’s
usually whoever has the most of the wanted list and is usually average pricing
and rarely anything to cheap
The only resort that’s worked for me, is to either buy new only which is expensive
and not realistic for everything, or to buy from a small group of sellers who
have solid quality parts. Also, as of late, I simply very rarely place bricklink
orders. I used to place like 10-20/month but due to it being a problem, i avoid
it whenever possible and maybe buy once every month/few months
Out of interest, where are you getting better service for second hand LEGO? Or
have you stopped buying second hand?
The only resort that’s worked for me, is to either buy new only which is expensive
and not realistic for everything, or to buy from a small group of sellers who
have solid quality parts. Also, as of late, I simply very rarely place bricklink
orders. I used to place like 10-20/month but due to it being a problem, i avoid
it whenever possible and maybe buy once every month/few months
Out of interest, where are you getting better service for second hand LEGO? Or
have you stopped buying second hand?
The only resort that’s worked for me, is to either buy new only which is expensive
and not realistic for everything, or to buy from a small group of sellers who
have solid quality parts. Also, as of late, I simply very rarely place bricklink
orders. I used to place like 10-20/month but due to it being a problem, i avoid
it whenever possible and maybe buy once every month/few months
Out of interest, where are you getting better service for second hand LEGO? Or
have you stopped buying second hand?
I get the parts I need from used lots.
So you get better parts from bulk lots with nails, broken glass, unwashed, uninspected
then sellers on bricklink, that is a really sad state.
The only resort that’s worked for me, is to either buy new only which is expensive
and not realistic for everything, or to buy from a small group of sellers who
have solid quality parts. Also, as of late, I simply very rarely place bricklink
orders. I used to place like 10-20/month but due to it being a problem, i avoid
it whenever possible and maybe buy once every month/few months
Out of interest, where are you getting better service for second hand LEGO? Or
have you stopped buying second hand?
I get the parts I need from used lots.
So you get better parts from bulk lots with nails, broken glass, unwashed, uninspected
then sellers on bricklink, that is a really sad state.
Not quite, they still have lots of damaged parts but by time you factor in the
hassle of dealing with refunds and such with buying on bricklink it just makes
things simpler to get most things from used lots
The only resort that’s worked for me, is to either buy new only which is expensive
and not realistic for everything, or to buy from a small group of sellers who
have solid quality parts. Also, as of late, I simply very rarely place bricklink
orders. I used to place like 10-20/month but due to it being a problem, i avoid
it whenever possible and maybe buy once every month/few months
Out of interest, where are you getting better service for second hand LEGO? Or
have you stopped buying second hand?
I get the parts I need from used lots.
So you get better parts from bulk lots with nails, broken glass, unwashed, uninspected
then sellers on bricklink, that is a really sad state.
Not quite, they still have lots of damaged parts but by time you factor in the
hassle of dealing with refunds and such with buying on bricklink it just makes
things simpler to get most things from used lots
So early 2000s parts were almost made exclusive for a set, the chance you come
across the exact part you need in the condition you expect is almost impossible.
I have been going through bionicle using the fingernail method, eyeglasses etc
for a ten cent part is crazy, i tossed 2/3rds of the bionicle parts due to almost
invisible cracks. When I can get 40$/lb on other sites without any effort.
The only resort that’s worked for me, is to either buy new only which is expensive
and not realistic for everything, or to buy from a small group of sellers who
have solid quality parts. Also, as of late, I simply very rarely place bricklink
orders. I used to place like 10-20/month but due to it being a problem, i avoid
it whenever possible and maybe buy once every month/few months
Out of interest, where are you getting better service for second hand LEGO? Or
have you stopped buying second hand?
I get the parts I need from used lots.
So you get better parts from bulk lots with nails, broken glass, unwashed, uninspected
then sellers on bricklink, that is a really sad state.
Not quite, they still have lots of damaged parts but by time you factor in the
hassle of dealing with refunds and such with buying on bricklink it just makes
things simpler to get most things from used lots
So early 2000s parts were almost made exclusive for a set, the chance you come
across the exact part you need in the condition you expect is almost impossible.
I have been going through bionicle using the fingernail method, eyeglasses etc
for a ten cent part is crazy, i tossed 2/3rds of the bionicle parts due to almost
invisible cracks. When I can get 40$/lb on other sites without any effort.
It's a bit different for my situation. I dont really buy parts for sets but
rather for minifigures and usually, it isn't time-sensitive. Most minifigure
parts, you will find at least once or twice in a condition you can use every
couple hundred pounds so you will often find them, but that's why I said
I still place a few orders for several things I need but usually only from stores
I have good prior experience with.
The only resort that’s worked for me, is to either buy new only which is expensive
and not realistic for everything, or to buy from a small group of sellers who
have solid quality parts. Also, as of late, I simply very rarely place bricklink
orders. I used to place like 10-20/month but due to it being a problem, i avoid
it whenever possible and maybe buy once every month/few months
Out of interest, where are you getting better service for second hand LEGO? Or
have you stopped buying second hand?
I get the parts I need from used lots.
So you get better parts from bulk lots with nails, broken glass, unwashed, uninspected
then sellers on bricklink, that is a really sad state.
Not quite, they still have lots of damaged parts but by time you factor in the
hassle of dealing with refunds and such with buying on bricklink it just makes
things simpler to get most things from used lots
So early 2000s parts were almost made exclusive for a set, the chance you come
across the exact part you need in the condition you expect is almost impossible.
I have been going through bionicle using the fingernail method, eyeglasses etc
for a ten cent part is crazy, i tossed 2/3rds of the bionicle parts due to almost
invisible cracks. When I can get 40$/lb on other sites without any effort.
It's a bit different for my situation. I dont really buy parts for sets but
rather for minifigures and usually, it isn't time-sensitive. Most minifigure
parts, you will find at least once or twice in a condition you can use every
couple hundred pounds so you will often find them, but that's why I said
I still place a few orders for several things I need but usually only from stores
I have good prior experience with.
It is a bit hurtful for the other stores out there using their best judgement
to provide parts to other users. Especially when only a few dozen stores even
offer a part. Should we be given a pass, no, but you can email for pics or condition.
We shouldn't be jumping to conclusions that we are looking to give the worst
service
The only resort that’s worked for me, is to either buy new only which is expensive
and not realistic for everything, or to buy from a small group of sellers who
have solid quality parts. Also, as of late, I simply very rarely place bricklink
orders. I used to place like 10-20/month but due to it being a problem, i avoid
it whenever possible and maybe buy once every month/few months
Out of interest, where are you getting better service for second hand LEGO? Or
have you stopped buying second hand?
I get the parts I need from used lots.
So you get better parts from bulk lots with nails, broken glass, unwashed, uninspected
then sellers on bricklink, that is a really sad state.
Not quite, they still have lots of damaged parts but by time you factor in the
hassle of dealing with refunds and such with buying on bricklink it just makes
things simpler to get most things from used lots
So early 2000s parts were almost made exclusive for a set, the chance you come
across the exact part you need in the condition you expect is almost impossible.
I have been going through bionicle using the fingernail method, eyeglasses etc
for a ten cent part is crazy, i tossed 2/3rds of the bionicle parts due to almost
invisible cracks. When I can get 40$/lb on other sites without any effort.
It's a bit different for my situation. I dont really buy parts for sets but
rather for minifigures and usually, it isn't time-sensitive. Most minifigure
parts, you will find at least once or twice in a condition you can use every
couple hundred pounds so you will often find them, but that's why I said
I still place a few orders for several things I need but usually only from stores
I have good prior experience with.
It is a bit hurtful for the other stores out there using their best judgement
to provide parts to other users. Especially when only a few dozen stores even
offer a part. Should we be given a pass, no, but you can email for pics or condition.
We shouldn't be jumping to conclusions that we are looking to give the worst
service
Ive asked for images and double check on condition in the past, in the images
and what they said, it looked good but even then I still received damaged parts
(under the helmet of the figure, the head was covered in bitemarks). I dont have
anything personal against those sellers as it seems most customers are happy,
however I cant in good faith shop there in hopes it will be better the next time
and when possible, I strongly prefer to avoid extra communication such as asking
for images for parts and the like.
I maybe should have better specified, its by no means every store that's
bad. I have found multiple amazing stores that I would personally recommend.
I apologise if it seems I was painting everyone with the same brush, I have had
many good and bad experiences but after many orders, its difficult to say its
the case that all of those sellers are trying their best.
Right up front, I’ll admit, I’m picky. This is why I will happily buy 5 windscreens,
tiles, or metallic gold parts even if I only need one just so I can pick the
nicest looking parts. As I mentioned here not too long ago, I cull lots of substandard
parts from new sets before I add them to me inventory. I don’t want my buyers
to receive NEW parts that look like the canopy I received in the first picture.
Anymore, if I want a part, I’ll typically part out sets that contain it rather
than trying to buy it on BL. But with out-of-production parts, that is not an
option.
1) Sellers, I know LEGO’s quality has suffered in recent years, but that doesn’t
mean we can’t strive to do better. Give at least a cursory inspection to higher
value/less common parts and minifigs before listing them.
Also
2) Don’t list as “new” parts that are clearly used; buyers can tell the difference.
The Ice Planet tile pictured was listed as new with the comment, “from bag to
baggie”. There is no excuse for this; no new part looks like that tile. Nothing
bought in a bin on ebay or craigslist is new. Respect the buyers here enough
to properly list parts as new/used.
3) Please use quality shipping materials (and don’t dump everything into one
or two baggies). Unfortunately, most shipping services don’t seem to have much
regard for what they ship, so we sellers need to make sure our products have
adequate protection. Don’t let your buyers receive parts in the condition shown
in the last three pictures.
I placed three orders last week and each one had one of the above problems.
I was zero for three and was quite disappointed in BL. I can’t imagine how a
brand new user might feel. One seller was fairly new, but the other two were
well-established (4- and 5-digit feedback).
I know these comments will do little to change the way most sellers operate,
but I will proudly say that I believe I operate my store at a higher level than
many shops here. So yes, this post is not so much a rant as it is a plug. If
you don’t mind paying a modest premium for quality parts, stop by my store; I
guarantee you will by happy with the experience.
When I have finished packing an order, if I am not willing to toss it across
the room, then it is not packed well enough. Believe me, the handlers at the
post office are chucking packages everywhere and that doesn't even cover
how they are handled in the machines. Those windscreens should be packed in box
without question.
Apparently, you have run into what I term 'just toys' sellers. They unfortunately
think all their products are just some inconsequential things some kid is going
to leave on the floor. Damage? Who cares! Scratches? Ah, whatever, it looks new
enough. Packing? Why waste bubble wrap because it's just a toy!
Right up front, I’ll admit, I’m picky. This is why I will happily buy 5 windscreens,
tiles, or metallic gold parts even if I only need one just so I can pick the
nicest looking parts. As I mentioned here not too long ago, I cull lots of substandard
parts from new sets before I add them to me inventory. I don’t want my buyers
to receive NEW parts that look like the canopy I received in the first picture.
Anymore, if I want a part, I’ll typically part out sets that contain it rather
than trying to buy it on BL. But with out-of-production parts, that is not an
option.
1) Sellers, I know LEGO’s quality has suffered in recent years, but that doesn’t
mean we can’t strive to do better. Give at least a cursory inspection to higher
value/less common parts and minifigs before listing them.
Also
2) Don’t list as “new” parts that are clearly used; buyers can tell the difference.
The Ice Planet tile pictured was listed as new with the comment, “from bag to
baggie”. There is no excuse for this; no new part looks like that tile. Nothing
bought in a bin on ebay or craigslist is new. Respect the buyers here enough
to properly list parts as new/used.
3) Please use quality shipping materials (and don’t dump everything into one
or two baggies). Unfortunately, most shipping services don’t seem to have much
regard for what they ship, so we sellers need to make sure our products have
adequate protection. Don’t let your buyers receive parts in the condition shown
in the last three pictures.
I placed three orders last week and each one had one of the above problems.
I was zero for three and was quite disappointed in BL. I can’t imagine how a
brand new user might feel. One seller was fairly new, but the other two were
well-established (4- and 5-digit feedback).
I know these comments will do little to change the way most sellers operate,
but I will proudly say that I believe I operate my store at a higher level than
many shops here. So yes, this post is not so much a rant as it is a plug. If
you don’t mind paying a modest premium for quality parts, stop by my store; I
guarantee you will by happy with the experience.
When I have finished packing an order, if I am not willing to toss it across
the room, then it is not packed well enough.
Ha! I have a similar test. Since my 4-year-old helps me sometimes, an order
is not packed well enough unless I’m willing to let him take it from the car
to the drop box at the post office.
Believe me, the handlers at the
post office are chucking packages everywhere and that doesn't even cover
how they are handled in the machines. Those windscreens should be packed in box
without question.
Apparently, you have run into what I term 'just toys' sellers. They unfortunately
think all their products are just some inconsequential things some kid is going
to leave on the floor. Damage? Who cares! Scratches? Ah, whatever, it looks new
enough. Packing? Why waste bubble wrap because it's just a toy!
~Jen
Thanks for affirming that I’m not completely nuts and that my expectations and
standards are not unreasonable.
Thanks for affirming that I’m not completely nuts and that my expectations and
standards are not unreasonable.
We're cut from the same cloth. At least five pounds of what I recently sent
in to the Take Back program were nasty looking bricks from new part outs over
the past few years.
My "bubble mailers" are two pieces, the pouch and a bubble insert. Individually
they are very sturdy but early last year I started cutting up the boxes in to
8.5x5.5 sheets to put on both sides of the bubble insert. That has slowly started
to segue to using 1 inch sheet foam where I'll cut out a pocket for orders
with large format tile, canopies, minifigs over $15, etc.. Then I'll still
use the sheets of cardboard on both sides. It makes for an extremely lightweight
and sturdy package that you can almost stand on.
Thanks for affirming that I’m not completely nuts and that my expectations and
standards are not unreasonable.
We're cut from the same cloth. At least five pounds of what I recently sent
in to the Take Back program were nasty looking bricks from new part outs over
the past few years.
My "bubble mailers" are two pieces, the pouch and a bubble insert. Individually
they are very sturdy but early last year I started cutting up the boxes in to
8.5x5.5 sheets to put on both sides of the bubble insert. That has slowly started
to segue to using 1 inch sheet foam where I'll cut out a pocket for orders
with large format tile, canopies, minifigs over $15, etc.. Then I'll still
use the sheets of cardboard on both sides. It makes for an extremely lightweight
and sturdy package that you can almost stand on.
interesting, I've used thousands and thousands of envelopes (boxes for fragile
stuff) and aside from 1 issue (a part I didn't know was fragile) I cant say
I've had many/any buyers message about parts getting damaged
interesting, I've used thousands and thousands of envelopes (boxes for fragile
stuff) and aside from 1 issue (a part I didn't know was fragile) I cant say
I've had many/any buyers message about parts getting damaged
Oh I'm sure people have had great luck with them. I think I commented on
this recently, but I can only speak from my experiences of receiving damaged
orders. It's only happened twice and both times it was with the brown paper
ones with the bubble material glued to the inside.
The one very clearly had forklift (or motorized pallet jack) tire marks on it.
You could tell by the extremely abrupt darkening right at the point where the
paper ripped open that the wheel hit the minifigure inside and then just drug
it across the floor under the full weight of the machine. So the cardboard is
an attempt to maybe/hopefully roll over the pieces inside by eliminating any
hard edges.
2) Don’t list as “new” parts that are clearly used; buyers can tell the difference.
The Ice Planet tile pictured was listed as new with the comment, “from bag to
baggie”. There is no excuse for this; no new part looks like that tile. Nothing
bought in a bin on ebay or craigslist is new. Respect the buyers here enough
to properly list parts as new/used.
What did you do regarding #2, above? Did you leave a neg?
2) Don’t list as “new” parts that are clearly used; buyers can tell the difference.
The Ice Planet tile pictured was listed as new with the comment, “from bag to
baggie”. There is no excuse for this; no new part looks like that tile. Nothing
bought in a bin on ebay or craigslist is new. Respect the buyers here enough
to properly list parts as new/used.
What did you do regarding #2, above? Did you leave a neg?
I first informed the seller that I was disappointed that the part clearly wasn't
new. He graciously replied that he would refund it. But since that part was
the sole reason I placed an order in his store, I told him I'd rather he
refund my shipping, especially since he couldn't find another part that I
ordered (for those keeping track, that's two problems, and I only ordered
three lots). I haven't heard back from him yet.
I asked the seller of the damaged parts to refund just those parts since the
parts in the order that were critical where undamaged (I added a bunch of other
stuff, including the fig, just to reach the $15 minimum). I haven't heard
back from him yet either.
I asked the seller of the damaged parts to refund just those parts since the
parts in the order that were critical where undamaged (I added a bunch of other
stuff, including the fig, just to reach the $15 minimum). I haven't heard
back from him yet either.
Just heard back from this seller:
“I'm sorry to see what happened. The minifig torso appears to be functional
although its edge was scraped. But it should be considered a loss. It's 1
of the 5 pieces of the minifig. I'm going to refund half of the cost of the
minifig, plus the cost of the other two windscreens. Is it okay we settle this
way?”
This is a seller with 10,000+ feedback who has been here more than 20 years trying
to split hairs over $6 minifig. (Here comes another shameless plug for my store)
I’ve never tried to negotiate with one of my buyers when things have gone wrong.
In those rare instances, I have honored whatever request the buyer made to fix
the problem, even if it meant re-shipping a single part at a loss. If I couldn’t
supply a missing part, I’ve always refunded the shipping charge at a bare minimum.
My response:
“I’d prefer the full cost of the minifig, plus the other two parts, thank you.
It may be “functional” but it is certainly not the “new” minifig that I ordered
(and I only ordered it to meet the minimum buy). Right now, I don’t have a full
figure, just loose parts.
I thought I was being reasonable by just asking for a refund of the damaged items
(a minifig is a single item). Other buyers might have insisted on replacements
(which would require you to send more items and pay for shipping again). Please
be reasonable with me and look at things from my point of view: I don’t have
everything that I paid for, and you’re only offering me a 50% refund on a damaged
item.”
This is a seller with 10,000+ feedback who has been here more than 20 years trying
to split hairs over $6 minifig. (Here comes another shameless plug for my store)
I’ve never tried to negotiate with one of my buyers when things have gone wrong.
In those rare instances, I have honored whatever request the buyer made to fix
the problem, even if it meant re-shipping a single part at a loss. If I couldn’t
supply a missing part, I’ve always refunded the shipping charge at a bare minimum.
This seller is doing this because it usually works. It is a successful business
model. Anyone selling here for over 20 years with 10k feedback knows exactly
what you're talking about and what the right thing to do is. But, most buyers
won't say anything. Most of the ones that do will accept the seller's
chiseling. Once in a long while a buyer will leave negative or neutral feedback,
which is swamped by many positive feedbacks. A numbers game.
Same thing with sellers. There are posts all the time about non-paying buyers.
How many sellers actually complete an NPB?
Right up front, I’ll admit, I’m picky. This is why I will happily buy 5 windscreens,
tiles, or metallic gold parts even if I only need one just so I can pick the
nicest looking parts. As I mentioned here not too long ago, I cull lots of substandard
parts from new sets before I add them to me inventory. I don’t want my buyers
to receive NEW parts that look like the canopy I received in the first picture.
Anymore, if I want a part, I’ll typically part out sets that contain it rather
than trying to buy it on BL. But with out-of-production parts, that is not an
option.
1) Sellers, I know LEGO’s quality has suffered in recent years, but that doesn’t
mean we can’t strive to do better. Give at least a cursory inspection to higher
value/less common parts and minifigs before listing them.
Also
2) Don’t list as “new” parts that are clearly used; buyers can tell the difference.
The Ice Planet tile pictured was listed as new with the comment, “from bag to
baggie”. There is no excuse for this; no new part looks like that tile. Nothing
bought in a bin on ebay or craigslist is new. Respect the buyers here enough
to properly list parts as new/used.
3) Please use quality shipping materials (and don’t dump everything into one
or two baggies). Unfortunately, most shipping services don’t seem to have much
regard for what they ship, so we sellers need to make sure our products have
adequate protection. Don’t let your buyers receive parts in the condition shown
in the last three pictures.
I placed three orders last week and each one had one of the above problems.
I was zero for three and was quite disappointed in BL. I can’t imagine how a
brand new user might feel. One seller was fairly new, but the other two were
well-established (4- and 5-digit feedback).
I know these comments will do little to change the way most sellers operate,
but I will proudly say that I believe I operate my store at a higher level than
many shops here. So yes, this post is not so much a rant as it is a plug. If
you don’t mind paying a modest premium for quality parts, stop by my store; I
guarantee you will by happy with the experience.
I received a ton of hate when saying this in another group. If I make a mistake,
even 1 small part I offer to send the part or refund the part + shipping.
The rate of returning customers where I have made mistakes is so much higher
than the return rate of the orders done right. I joke it might be worth it to
screw up 10 orders a month just for that reason haha. I also have every order
recorded from start to finish and only once have I had someone flat out lie which
was over a meaningless part.
If someone messes up an order and expects the buyer to make a new order and pay
for shipping again I would leave them a neg feedback every single time. No accountability
for mistakes just means you will keep making them. Just the way I do it, doesn't
mean it is the right or best way.
I have a list of over 100 stores that I know sell used parts as new, make mistakes
and "oh well", lie in their terms, and on and on.
The list of stores that do it better than I is even higher.
If you are unsure just ask them questions before you buy. There are far more
good sellers out there than the bad ones.
I received a ton of hate when saying this in another group. If I make a mistake,
even 1 small part I offer to send the part or refund the part + shipping.
I do the exact same thing. If I have to ship the correct part again thats on
me, so I'm out the postage and shipping materials cost already. So I tell
them if they want to order from another store "I can do the refund for the
part plus shipping so you don't have to pay 2x the shipping to get the parts
you need".
It's a gesture of good will and it also incentivizes me to not make stupid
mistakes.
Right up front, I’ll admit, I’m picky. This is why I will happily buy 5 windscreens,
tiles, or metallic gold parts even if I only need one just so I can pick the
nicest looking parts. As I mentioned here not too long ago, I cull lots of substandard
parts from new sets before I add them to me inventory. I don’t want my buyers
to receive NEW parts that look like the canopy I received in the first picture.
Anymore, if I want a part, I’ll typically part out sets that contain it rather
than trying to buy it on BL. But with out-of-production parts, that is not an
option.
1) Sellers, I know LEGO’s quality has suffered in recent years, but that doesn’t
mean we can’t strive to do better. Give at least a cursory inspection to higher
value/less common parts and minifigs before listing them.
Also
2) Don’t list as “new” parts that are clearly used; buyers can tell the difference.
The Ice Planet tile pictured was listed as new with the comment, “from bag to
baggie”. There is no excuse for this; no new part looks like that tile. Nothing
bought in a bin on ebay or craigslist is new. Respect the buyers here enough
to properly list parts as new/used.
3) Please use quality shipping materials (and don’t dump everything into one
or two baggies). Unfortunately, most shipping services don’t seem to have much
regard for what they ship, so we sellers need to make sure our products have
adequate protection. Don’t let your buyers receive parts in the condition shown
in the last three pictures.
I placed three orders last week and each one had one of the above problems.
I was zero for three and was quite disappointed in BL. I can’t imagine how a
brand new user might feel. One seller was fairly new, but the other two were
well-established (4- and 5-digit feedback).
I know these comments will do little to change the way most sellers operate,
but I will proudly say that I believe I operate my store at a higher level than
many shops here. So yes, this post is not so much a rant as it is a plug. If
you don’t mind paying a modest premium for quality parts, stop by my store; I
guarantee you will by happy with the experience.
I also agree on all your points. Just recieved an order like your #3 and a few
windscreens/boat hulls were sent in a bubble mailer. Like you could just throw
it and it would break, no nice small box either. And this was also from an 18K
seller. Small boxes only cost like 50 cents each if you can get a bulk deal from
certain websites too.
I also agree on all your points. Just recieved an order like your #3 and a few
windscreens/boat hulls were sent in a bubble mailer.
Well, that's inexcusable! 😠
Like you could just throw
it and it would break, no nice small box either. And this was also from an 18K
seller. Small boxes only cost like 50 cents each if you can get a bulk deal from
certain websites too.
Exactly. Why mess around with flimsy bubble mailers when boxes are cheap, especially
in bulk? I've never found mailers to be that much cheaper than boxes anyway.
I don't understand the cheapness. Just raise your prices 2-3% so you can
afford to use quality shipping materials.
99.9% of my orders go out in boxes. The smallest box I use is 3x4x6". I
suspect this is why I have only ever had ONE order go missing and I have had
ZERO complaints of damage. A modest-sized box is less likely to go missing behind
a postal hopper and less likely to get run over by a forklift/pallet jack since
it is more easily seen.
99.9% of my orders go out in boxes. The smallest box I use is 3x4x6". I
suspect this is why I have only ever had ONE order go missing and I have had
ZERO complaints of damage. A modest-sized box is less likely to go missing behind
a postal hopper and less likely to get run over by a forklift/pallet jack since
it is more easily seen.
Oh snots! Check that out! I never looked at the the comparable sized boxes.
It took a while to whittle past through all the specialty options but sure enough
it's about 30% cheaper.
I never use bags/mailers now, only boxes of one sort or another, occasionally
an envelope for a set of thin instructions.
However I do re-use those boxes I receive but my main boxes are of just three
sizes unless I change supplier.
The items are in varying sized bags inside the boxes to help avoid scratches
whilst in postal system.
I’ve received raised baseplates in bags which you can almost guarantee damage,
they were damaged, all packages are thrown about by delivery companies, the post
office no exception.
The sellers sometimes saying they’ve done this many times without a problem,
I find this unbelievable if the item is easily damaged like raised baseplates.
My wife once bought a bundle of polystyrene wreath rings about 12” diameter,
the seller sent them in a plastic bag, you can guess what we received and had
to ask for a full refund.
The seller was surprised by the outcome, seriously ?
Just watch how sorting depots work if you want confirmation and I’ve often seen
couriers picking up packages looking for the right one and literally throwing
wrong ones back into their vehicle.
Standard bricks and other sturdy items should survive this but I take no chances.
In General, chetzler writes:
In General, rainbowmist writes:
I also agree on all your points. Just recieved an order like your #3 and a few
windscreens/boat hulls were sent in a bubble mailer.
Well, that's inexcusable! 😠
Like you could just throw
it and it would break, no nice small box either. And this was also from an 18K
seller. Small boxes only cost like 50 cents each if you can get a bulk deal from
certain websites too.
Exactly. Why mess around with flimsy bubble mailers when boxes are cheap, especially
in bulk? I've never found mailers to be that much cheaper than boxes anyway.
I don't understand the cheapness. Just raise your prices 2-3% so you can
afford to use quality shipping materials.
99.9% of my orders go out in boxes. The smallest box I use is 3x4x6". I
suspect this is why I have only ever had ONE order go missing and I have had
ZERO complaints of damage. A modest-sized box is less likely to go missing behind
a postal hopper and less likely to get run over by a forklift/pallet jack since
it is more easily seen.
My wife once bought a bundle of polystyrene wreath rings about 12” diameter,
the seller sent them in a plastic bag, you can guess what we received and had
to ask for a full refund.
The seller was surprised by the outcome, seriously ?
I hate to be cynical but it's probably more likely that the seller figured
the gamble would be worth it, and that even if the goods arrived damaged few
people are likely to complain.
I also agree on all your points. Just recieved an order like your #3 and a few
windscreens/boat hulls were sent in a bubble mailer.
Well, that's inexcusable! 😠
Like you could just throw
it and it would break, no nice small box either. And this was also from an 18K
seller. Small boxes only cost like 50 cents each if you can get a bulk deal from
certain websites too.
Exactly. Why mess around with flimsy bubble mailers when boxes are cheap,
One smart thing for buyers is to buy MORE STUFF when selecting items that might
get damaged during shipping, such as windscreens or stuff that is actually breakable.
It makes no sense to me to buy ONLY the sensitive item and expect the seller
to do a good job with packaging that will prevent damage.
The additional items being shipped with the sensitive parts will provide additional
protection and even makes it easier on the seller who may have to figure out
how best to ship the sensitive item.
The additional items do not have to be expensive and may not necessarily increase
the cost of shipping. Most every shop has lots of cheap, useful items. Plates,
Tiles, Technic parts, minifig junk, etc. If also a seller, buy stuff that can
be re-listed in your own shop to try and resell and even make a small profit.
Most every postal system has minimums to meet for parcels, such as in the USA,
the minimum you pay for is 4 ounces worth of shipping for a small package. Buying
less than 4 ounces worth of LEGO is a waste of shipping dollars -- buyers
are paying to ship AIR. Might as well spend a bit more on additional Lego and
then have more Lego for the same shipping cost.
It makes no sense to me to buy ONLY the sensitive item and expect the seller
to do a good job with packaging that will prevent damage.
"It makes no sense to me to...expect the seller to do a good job with packaging
that will prevent damage"
Exhibit D for why I sometimes hesitate to buy on BL.
You aren't kidding. I can't believe anyone on this site even wrote that.
No matter where I shop from online, I expect the seller to do a good job with
packaging that will prevent damage. That is part of the transaction and a reasonable
expectation under consumer protection laws.
Right up front, I’ll admit, I’m picky. This is why I will happily buy 5 windscreens,
tiles, or metallic gold parts even if I only need one just so I can pick the
nicest looking parts. As I mentioned here not too long ago, I cull lots of substandard
parts from new sets before I add them to me inventory. I don’t want my buyers
to receive NEW parts that look like the canopy I received in the first picture.
Anymore, if I want a part, I’ll typically part out sets that contain it rather
than trying to buy it on BL. But with out-of-production parts, that is not an
option.
I have definitely seen a lot of windscreens out of new sets that look like the
first picture. So I can't really fault a seller here, though I admit it's
not ideal. But the others, ugh.
Right up front, I’ll admit, I’m picky. This is why I will happily buy 5 windscreens,
tiles, or metallic gold parts even if I only need one just so I can pick the
nicest looking parts. As I mentioned here not too long ago, I cull lots of substandard
parts from new sets before I add them to me inventory. I don’t want my buyers
to receive NEW parts that look like the canopy I received in the first picture.
Anymore, if I want a part, I’ll typically part out sets that contain it rather
than trying to buy it on BL. But with out-of-production parts, that is not an
option.
I have definitely seen a lot of windscreens out of new sets that look like the
first picture. So I can't really fault a seller here, though I admit it's
not ideal. But the others, ugh.
I don't necessarily fault him either; this is why I will buy multiples of
a single part (in this case I bought all 12 and got 4 that I was reasonably satisfied
with). But at the same time, it bothers me that I spend time separating out parts
with such obvious defects and selling them as "SECONDS" at a deep discount,
whereas most other sellers don't (again, shameless plug for my store ).
I've even had some sellers buy my seconds and relist them at 3-4x my price
without any comments on their listings.
It really is becoming less of a hassle to spend a couple hundred dollars parting
out sets that contains parts I want verses spending $50-$60 (by the time minimum
buys and shipping are considered) to receive several disappointing orders.
Right up front, I’ll admit, I’m picky. This is why I will happily buy 5 windscreens,
tiles, or metallic gold parts even if I only need one just so I can pick the
nicest looking parts. As I mentioned here not too long ago, I cull lots of substandard
parts from new sets before I add them to me inventory. I don’t want my buyers
to receive NEW parts that look like the canopy I received in the first picture.
Anymore, if I want a part, I’ll typically part out sets that contain it rather
than trying to buy it on BL. But with out-of-production parts, that is not an
option.
1) Sellers, I know LEGO’s quality has suffered in recent years, but that doesn’t
mean we can’t strive to do better. Give at least a cursory inspection to higher
value/less common parts and minifigs before listing them.
Also
2) Don’t list as “new” parts that are clearly used; buyers can tell the difference.
The Ice Planet tile pictured was listed as new with the comment, “from bag to
baggie”. There is no excuse for this; no new part looks like that tile. Nothing
bought in a bin on ebay or craigslist is new. Respect the buyers here enough
to properly list parts as new/used.
3) Please use quality shipping materials (and don’t dump everything into one
or two baggies). Unfortunately, most shipping services don’t seem to have much
regard for what they ship, so we sellers need to make sure our products have
adequate protection. Don’t let your buyers receive parts in the condition shown
in the last three pictures.
I placed three orders last week and each one had one of the above problems.
I was zero for three and was quite disappointed in BL. I can’t imagine how a
brand new user might feel. One seller was fairly new, but the other two were
well-established (4- and 5-digit feedback).
I know these comments will do little to change the way most sellers operate,
but I will proudly say that I believe I operate my store at a higher level than
many shops here. So yes, this post is not so much a rant as it is a plug. If
you don’t mind paying a modest premium for quality parts, stop by my store; I
guarantee you will by happy with the experience.
If I lived in your country I would immediately add you to my list of favorite
store!
Continue doing what you are good at!
Am I the only seller to check my sales to see if they sold to Chetzler?
All joking aside I did this. I truly hate to disappoint.
And another random comment - I wouldn't even sell that ice planet tile as
used with heavily disclaiming notes. It's just nasty.
In General, chetzler writes:
Right up front, I’ll admit, I’m picky. This is why I will happily buy 5 windscreens,
tiles, or metallic gold parts even if I only need one just so I can pick the
nicest looking parts. As I mentioned here not too long ago, I cull lots of substandard
parts from new sets before I add them to me inventory. I don’t want my buyers
to receive NEW parts that look like the canopy I received in the first picture.
Anymore, if I want a part, I’ll typically part out sets that contain it rather
than trying to buy it on BL. But with out-of-production parts, that is not an
option.
1) Sellers, I know LEGO’s quality has suffered in recent years, but that doesn’t
mean we can’t strive to do better. Give at least a cursory inspection to higher
value/less common parts and minifigs before listing them.
Also
2) Don’t list as “new” parts that are clearly used; buyers can tell the difference.
The Ice Planet tile pictured was listed as new with the comment, “from bag to
baggie”. There is no excuse for this; no new part looks like that tile. Nothing
bought in a bin on ebay or craigslist is new. Respect the buyers here enough
to properly list parts as new/used.
3) Please use quality shipping materials (and don’t dump everything into one
or two baggies). Unfortunately, most shipping services don’t seem to have much
regard for what they ship, so we sellers need to make sure our products have
adequate protection. Don’t let your buyers receive parts in the condition shown
in the last three pictures.
I placed three orders last week and each one had one of the above problems.
I was zero for three and was quite disappointed in BL. I can’t imagine how a
brand new user might feel. One seller was fairly new, but the other two were
well-established (4- and 5-digit feedback).
I know these comments will do little to change the way most sellers operate,
but I will proudly say that I believe I operate my store at a higher level than
many shops here. So yes, this post is not so much a rant as it is a plug. If
you don’t mind paying a modest premium for quality parts, stop by my store; I
guarantee you will by happy with the experience.
I almost quit buying after my first few orders, but have since found that the
majority of sellers really are doing a good job.
There are some sellers that I will no longer buy used from, as they do not indicate
when a part is very yellowed or bent or other defect. Most stores will indicate
if a part is very yellowed. If I buy new, and it is not new, I don't buy
from that store again. I once got yellowed brittle blue pieces, listed as new,
that cracked as soon as I disconnected them, and the seller felt it appropriate
to just offer me a coupon when I had no intent on ever shopping from that store
again. If a seller has pieces, and they store them in such a way that they yellow
and turn brittle, but they have never been played with, are they new? That was
one of my first orders and almost my last.
Right up front, I’ll admit, I’m picky. This is why I will happily buy 5 windscreens,
tiles, or metallic gold parts even if I only need one just so I can pick the
nicest looking parts. As I mentioned here not too long ago, I cull lots of substandard
parts from new sets before I add them to me inventory. I don’t want my buyers
to receive NEW parts that look like the canopy I received in the first picture.
Anymore, if I want a part, I’ll typically part out sets that contain it rather
than trying to buy it on BL. But with out-of-production parts, that is not an
option.
1) Sellers, I know LEGO’s quality has suffered in recent years, but that doesn’t
mean we can’t strive to do better. Give at least a cursory inspection to higher
value/less common parts and minifigs before listing them.
Also
2) Don’t list as “new” parts that are clearly used; buyers can tell the difference.
The Ice Planet tile pictured was listed as new with the comment, “from bag to
baggie”. There is no excuse for this; no new part looks like that tile. Nothing
bought in a bin on ebay or craigslist is new. Respect the buyers here enough
to properly list parts as new/used.
3) Please use quality shipping materials (and don’t dump everything into one
or two baggies). Unfortunately, most shipping services don’t seem to have much
regard for what they ship, so we sellers need to make sure our products have
adequate protection. Don’t let your buyers receive parts in the condition shown
in the last three pictures.
I placed three orders last week and each one had one of the above problems.
I was zero for three and was quite disappointed in BL. I can’t imagine how a
brand new user might feel. One seller was fairly new, but the other two were
well-established (4- and 5-digit feedback).
I know these comments will do little to change the way most sellers operate,
but I will proudly say that I believe I operate my store at a higher level than
many shops here. So yes, this post is not so much a rant as it is a plug. If
you don’t mind paying a modest premium for quality parts, stop by my store; I
guarantee you will by happy with the experience.
A good majority of my used pieces get thrown into the doante bin because they
are so heavily worn, I have also thrown some new pieces in there but since I
am human, I am bound to mess up a couple of times. Hopefully all of my customers
find all of my peices to their satisfaction!
Right up front, I’ll admit, I’m picky. This is why I will happily buy 5 windscreens,
tiles, or metallic gold parts even if I only need one just so I can pick the
nicest looking parts. As I mentioned here not too long ago, I cull lots of substandard
parts from new sets before I add them to me inventory. I don’t want my buyers
to receive NEW parts that look like the canopy I received in the first picture.
Anymore, if I want a part, I’ll typically part out sets that contain it rather
than trying to buy it on BL. But with out-of-production parts, that is not an
option.
1) Sellers, I know LEGO’s quality has suffered in recent years, but that doesn’t
mean we can’t strive to do better. Give at least a cursory inspection to higher
value/less common parts and minifigs before listing them.
Also
2) Don’t list as “new” parts that are clearly used; buyers can tell the difference.
The Ice Planet tile pictured was listed as new with the comment, “from bag to
baggie”. There is no excuse for this; no new part looks like that tile. Nothing
bought in a bin on ebay or craigslist is new. Respect the buyers here enough
to properly list parts as new/used.
3) Please use quality shipping materials (and don’t dump everything into one
or two baggies). Unfortunately, most shipping services don’t seem to have much
regard for what they ship, so we sellers need to make sure our products have
adequate protection. Don’t let your buyers receive parts in the condition shown
in the last three pictures.
I placed three orders last week and each one had one of the above problems.
I was zero for three and was quite disappointed in BL. I can’t imagine how a
brand new user might feel. One seller was fairly new, but the other two were
well-established (4- and 5-digit feedback).
I know these comments will do little to change the way most sellers operate,
but I will proudly say that I believe I operate my store at a higher level than
many shops here. So yes, this post is not so much a rant as it is a plug. If
you don’t mind paying a modest premium for quality parts, stop by my store; I
guarantee you will by happy with the experience.
A good majority of my used pieces get thrown into the doante bin because they
are so heavily worn, I have also thrown some new pieces in there but since I
am human, I am bound to mess up a couple of times. Hopefully all of my customers
find all of my peices to their satisfaction!
I have thrown out hundreds of lbs of lego because they are to damaged or dirty,
i don't have to flaunt it like a peacock
Right up front, I’ll admit, I’m picky. This is why I will happily buy 5 windscreens,
tiles, or metallic gold parts even if I only need one just so I can pick the
nicest looking parts. As I mentioned here not too long ago, I cull lots of substandard
parts from new sets before I add them to me inventory. I don’t want my buyers
to receive NEW parts that look like the canopy I received in the first picture.
Anymore, if I want a part, I’ll typically part out sets that contain it rather
than trying to buy it on BL. But with out-of-production parts, that is not an
option.
1) Sellers, I know LEGO’s quality has suffered in recent years, but that doesn’t
mean we can’t strive to do better. Give at least a cursory inspection to higher
value/less common parts and minifigs before listing them.
Also
2) Don’t list as “new” parts that are clearly used; buyers can tell the difference.
The Ice Planet tile pictured was listed as new with the comment, “from bag to
baggie”. There is no excuse for this; no new part looks like that tile. Nothing
bought in a bin on ebay or craigslist is new. Respect the buyers here enough
to properly list parts as new/used.
3) Please use quality shipping materials (and don’t dump everything into one
or two baggies). Unfortunately, most shipping services don’t seem to have much
regard for what they ship, so we sellers need to make sure our products have
adequate protection. Don’t let your buyers receive parts in the condition shown
in the last three pictures.
I placed three orders last week and each one had one of the above problems.
I was zero for three and was quite disappointed in BL. I can’t imagine how a
brand new user might feel. One seller was fairly new, but the other two were
well-established (4- and 5-digit feedback).
I know these comments will do little to change the way most sellers operate,
but I will proudly say that I believe I operate my store at a higher level than
many shops here. So yes, this post is not so much a rant as it is a plug. If
you don’t mind paying a modest premium for quality parts, stop by my store; I
guarantee you will by happy with the experience.
A good majority of my used pieces get thrown into the doante bin because they
are so heavily worn, I have also thrown some new pieces in there but since I
am human, I am bound to mess up a couple of times. Hopefully all of my customers
find all of my peices to their satisfaction!
I have thrown out hundreds of lbs of lego because they are to damaged or dirty,
i don't have to flaunt it like a peacock
I was responding to the main post which had to do with new LEGO not being disposed,
it seems like you did have to flaunt it
I actually rarely buy from here anymore, I have a good list of sellers, but they
charge higher prices (as they should) but I find it better for me in the long
run to just take my chance on ebay lots, and just cobble together incomplete
sets over a longer period of time because the cost is lower, I often get better
parts and I can sell the excess, than to complete the sets sooner and pay more
for the parts with a higher gamble.
USA, Minnesota
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Canada, Ontario
France, Provence-Alpes-Côte d'Azur
United Kingdom, England
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Netherlands, Overijssel