If a buyer leaves an order in received status and does not update it to completed
will it automatically change to completed after a certain period of time or will
it remain as received until purged ?
If a buyer leaves an order in received status and does not update it to completed
will it automatically change to completed after a certain period of time or will
it remain as received until purged ?
It just sits there quietly mocking you in "received" status. I generally
just file it and forget it.
If a buyer leaves an order in received status and does not update it to completed
will it automatically change to completed after a certain period of time or will
it remain as received until purged ?
It just sits there quietly mocking you in "received" status. I generally
just file it and forget it.
I will ask the buyer to mark as complete failing that file & forget... still
be mocking me with one order in my store, thanks for your help
If a buyer leaves an order in received status and does not update it to completed
will it automatically change to completed after a certain period of time or will
it remain as received until purged ?
It just sits there quietly mocking you in "received" status. I generally
just file it and forget it.
I will ask the buyer to mark as complete failing that file & forget... still
be mocking me with one order in my store, thanks for your help
id advise against that, many, many buyers will never mark an order as received
or as complete and if you start messaging them about that, its quite possible
it could end up resulting in negative feedback as buyers usually dont like to
be bugged about things that dont effect them
If a buyer leaves an order in received status and does not update it to completed
will it automatically change to completed after a certain period of time or will
it remain as received until purged ?
It just sits there quietly mocking you in "received" status. I generally
just file it and forget it.
I will ask the buyer to mark as complete failing that file & forget... still
be mocking me with one order in my store, thanks for your help
id advise against that, many, many buyers will never mark an order as received
or as complete and if you start messaging them about that, its quite possible
it could end up resulting in negative feedback as buyers usually dont like to
be bugged about things that dont effect them
Agreed. And if you still feel the need to contact them maybe make your request
as innocent sounding as possible, maybe just by saying something like "I
noticed that you have not marked your order with us as complete so I was just
following up to make sure that everything with the order was okay". If after
that they mark it as complete then great, but if not, I would just let it go.
As a buyer, their end of the bargain is basically completed once they pay for
the order and if they mark the order as complete and leave a positive feedback,
that is all bonus for us as sellers.
If a buyer leaves an order in received status and does not update it to completed
will it automatically change to completed after a certain period of time or will
it remain as received until purged ?
It just sits there quietly mocking you in "received" status. I generally
just file it and forget it.
I will ask the buyer to mark as complete failing that file & forget... still
be mocking me with one order in my store, thanks for your help
id advise against that, many, many buyers will never mark an order as received
or as complete and if you start messaging them about that, its quite possible
it could end up resulting in negative feedback as buyers usually dont like to
be bugged about things that dont effect them
Agreed. And if you still feel the need to contact them maybe make your request
as innocent sounding as possible, maybe just by saying something like "I
noticed that you have not marked your order with us as complete so I was just
following up to make sure that everything with the order was okay". If after
that they mark it as complete then great, but if not, I would just let it go.
As a buyer, their end of the bargain is basically completed once they pay for
the order and if they mark the order as complete and leave a positive feedback,
that is all bonus for us as sellers.
Jim
I have been here before and a polite message usually gets the order marked as
completed but I don't like to and should not have to, I just thought that
after 3 or 4 weeks it should automatically update to completed as the buyer has
had plenty of time to raise any issue. It's a seasoned buyer with a few hundred
feedback who should understand what the received status is used for, plus it
Was just one item, a new sticker sheet which could have been marked as completed
as soon as the package is opened with no need for received status in the first
place. I will have 1 Order in my store for 6 months (auto completed after 4 weeks
would work for all)... thoughts ?
(auto completed after 4 weeks would work for all)... thoughts ?
no, that would be horrible, packages can get delayed in the mail, the may be
issues being resolved in regards to the order, the buyer may have received it
but not processed it, etc.
on multiple occasions I've had orders sitting next to me for months
before I'm able to get to them and if bricklink (or the seller) marked it
as completed it would cause lots of hassle as I like many others, use order statuses
to keep track of things.
(auto completed after 4 weeks would work for all)... thoughts ?
no, that would be horrible, packages can get delayed in the mail, the may be
issues being resolved in regards to the order, the buyer may have received it
but not processed it, etc.
on multiple occasions I've had orders sitting next to me for months
before I'm able to get to them and if bricklink (or the seller) marked it
as completed it would cause lots of hassle as I like many others, use order statuses
to keep track of things.
Fair comment I get it some buyers/sellers are a lot busier than myself, I don't
think in this case that is the issue but understand it could apply to others...
thanks Nubs
(auto completed after 4 weeks would work for all)... thoughts ?
no, that would be horrible, packages can get delayed in the mail, the may be
issues being resolved in regards to the order, the buyer may have received it
but not processed it, etc.
on multiple occasions I've had orders sitting next to me for months
before I'm able to get to them and if bricklink (or the seller) marked it
as completed it would cause lots of hassle as I like many others, use order statuses
to keep track of things.
Thats because you were too busy eating pizza dont lie.
(auto completed after 4 weeks would work for all)... thoughts ?
no, that would be horrible, packages can get delayed in the mail, the may be
issues being resolved in regards to the order, the buyer may have received it
but not processed it, etc.
on multiple occasions I've had orders sitting next to me for months
before I'm able to get to them and if bricklink (or the seller) marked it
as completed it would cause lots of hassle as I like many others, use order statuses
to keep track of things.
Thats because you were too busy eating pizza dont lie.
Yeah but really 2 months on the shelf in 'received' status! You really
got that many incoming orders?, I don't ship to Canada but if I did... you're
blocked 😁 anyways... pizza getting cold lol
(auto completed after 4 weeks would work for all)... thoughts ?
no, that would be horrible, packages can get delayed in the mail, the may be
issues being resolved in regards to the order, the buyer may have received it
but not processed it, etc.
on multiple occasions I've had orders sitting next to me for months
before I'm able to get to them and if bricklink (or the seller) marked it
as completed it would cause lots of hassle as I like many others, use order statuses
to keep track of things.
Thats because you were too busy eating pizza dont lie.
Yeah but really 2 months on the shelf in 'received' status! You really
got that many incoming orders?, I don't ship to Canada but if I did... you're
blocked 😁 anyways... pizza getting cold lol
I have lots to do so orders often get left until I have some free time
which can sometimes take a while
(auto completed after 4 weeks would work for all)... thoughts ?
no, that would be horrible, packages can get delayed in the mail, the may be
issues being resolved in regards to the order, the buyer may have received it
but not processed it, etc.
on multiple occasions I've had orders sitting next to me for months
before I'm able to get to them and if bricklink (or the seller) marked it
as completed it would cause lots of hassle as I like many others, use order statuses
to keep track of things.
Thats because you were too busy eating pizza dont lie.
If a buyer leaves an order in received status and does not update it to completed
will it automatically change to completed after a certain period of time or will
it remain as received until purged ?
it won't change and will remain in that status until it is purged. if it
did change at some other point that would cause problems for buyers to have the
status randomly change
If a buyer leaves an order in received status and does not update it to completed
will it automatically change to completed after a certain period of time or will
it remain as received until purged ?
it won't change and will remain in that status until it is purged. if it
did change at some other point that would cause problems for buyers to have the
status randomly change
I had one of these recently. I also get a little OCD about these things. Plus
it annoyed me as I only deal in new/sealed sets. Sure I have a handful of other
crap in my store, but 99.9% is sealed sets.
So I was annoyed as I could see not reason not to mark it "completed".
4 weeks later still nothing. I didn't want to bug the buyer because I didn't
want bad feedback.
I filed it as received and have not given it another thought.
I also banned the buyer from my store for not holding up his end of the completed
transaction.
If a buyer leaves an order in received status and does not update it to completed
will it automatically change to completed after a certain period of time or will
it remain as received until purged ?
it won't change and will remain in that status until it is purged. if it
did change at some other point that would cause problems for buyers to have the
status randomly change
I had one of these recently. I also get a little OCD about these things. Plus
it annoyed me as I only deal in new/sealed sets. Sure I have a handful of other
crap in my store, but 99.9% is sealed sets.
So I was annoyed as I could see not reason not to mark it "completed".
4 weeks later still nothing. I didn't want to bug the buyer because I didn't
want bad feedback.
I filed it as received and have not given it another thought.
As it is today on BL...
You mean filed as "completed" Sellers are unable to file orders shipped
as "received" Furthermore, once a buyer files an order as "received"
it seems the ability for the seller to make further changes to the status, is
removed.
I also banned the buyer from my store for not holding up his end of the completed
transaction.
Yeah, that's cutting off your nose to spite your face, as I see it. Why ban
for such, Steve?
If a buyer leaves an order in received status and does not update it to completed
will it automatically change to completed after a certain period of time or will
it remain as received until purged ?
it won't change and will remain in that status until it is purged. if it
did change at some other point that would cause problems for buyers to have the
status randomly change
I had one of these recently. I also get a little OCD about these things. Plus
it annoyed me as I only deal in new/sealed sets. Sure I have a handful of other
crap in my store, but 99.9% is sealed sets.
So I was annoyed as I could see not reason not to mark it "completed".
4 weeks later still nothing. I didn't want to bug the buyer because I didn't
want bad feedback.
I filed it as received and have not given it another thought.
As it is today on BL...
You mean filed as "completed" Sellers are unable to file orders shipped
as "received" Furthermore, once a buyer files an order as "received"
it seems the ability for the seller to make further changes to the status, is
removed.
I also banned the buyer from my store for not holding up his end of the completed
transaction.
Yeah, that's cutting off your nose to spite your face, as I see it. Why ban
for such, Steve?
Its a good question and I had to think why it annoyed me so much. Because I emailed
3 times, I thought that member given he had 200 plus reviews as a buyer.....well
I thought he would know better and I felt somewhat disrespected.
I would not have done the same thing to someone who had 0-10 reviews, because
I think some of them just dont know.
But yes I did cut my nose off to spite my face. No I wont change that decision,
I am at peace with it
If a buyer leaves an order in received status and does not update it to completed
will it automatically change to completed after a certain period of time or will
it remain as received until purged ?
it won't change and will remain in that status until it is purged. if it
did change at some other point that would cause problems for buyers to have the
status randomly change
I had one of these recently. I also get a little OCD about these things. Plus
it annoyed me as I only deal in new/sealed sets. Sure I have a handful of other
crap in my store, but 99.9% is sealed sets.
So I was annoyed as I could see not reason not to mark it "completed".
4 weeks later still nothing. I didn't want to bug the buyer because I didn't
want bad feedback.
I filed it as received and have not given it another thought.
As it is today on BL...
You mean filed as "completed" Sellers are unable to file orders shipped
as "received" Furthermore, once a buyer files an order as "received"
it seems the ability for the seller to make further changes to the status, is
removed.
I also banned the buyer from my store for not holding up his end of the completed
transaction.
Yeah, that's cutting off your nose to spite your face, as I see it. Why ban
for such, Steve?
Its a good question and I had to think why it annoyed me so much. Because I emailed
3 times, I thought that member given he had 200 plus reviews as a buyer.....well
I thought he would know better and I felt somewhat disrespected.
Understandable
I would not have done the same thing to someone who had 0-10 reviews, because
I think some of them just dont know.
I see.
But yes I did cut my nose off to spite my face. No I wont change that decision,
I am at peace with it
If a buyer leaves an order in received status and does not update it to completed
will it automatically change to completed after a certain period of time or will
it remain as received until purged ?
it won't change and will remain in that status until it is purged. if it
did change at some other point that would cause problems for buyers to have the
status randomly change
I had one of these recently. I also get a little OCD about these things. Plus
it annoyed me as I only deal in new/sealed sets. Sure I have a handful of other
crap in my store, but 99.9% is sealed sets.
So I was annoyed as I could see not reason not to mark it "completed".
4 weeks later still nothing. I didn't want to bug the buyer because I didn't
want bad feedback.
I filed it as received and have not given it another thought.
As it is today on BL...
You mean filed as "completed" Sellers are unable to file orders shipped
as "received" Furthermore, once a buyer files an order as "received"
it seems the ability for the seller to make further changes to the status, is
removed.
I also banned the buyer from my store for not holding up his end of the completed
transaction.
Yeah, that's cutting off your nose to spite your face, as I see it. Why ban
for such, Steve?
Its a good question and I had to think why it annoyed me so much. Because I emailed
3 times, I thought that member given he had 200 plus reviews as a buyer.....well
I thought he would know better and I felt somewhat disrespected.
Understandable
I would not have done the same thing to someone who had 0-10 reviews, because
I think some of them just dont know.
I see.
But yes I did cut my nose off to spite my face. No I wont change that decision,
I am at peace with it
I also banned the buyer from my store for not holding up his end of the completed
transaction.
that may be a little extreme, a good amount of buyers wont do that as its fully
optional and not required and many of those buyers will return and place more
orders in the future.
I also banned the buyer from my store for not holding up his end of the completed
transaction.
that may be a little extreme, a good amount of buyers wont do that as its fully
optional and not required and many of those buyers will return and place more
orders in the future.
well clearly the person was a good buyer, he had over 200 positive reviews. He
was a buyer only.
He did instant checkout. That was it not another peep after that....100% silence.
You are all right, and I am wrong. But there was just something about the transaction
I never want to do again. I felt it was so weird the way it went down that all
he wanted was to generate some paperwork to get our personal details and was
prepared to pay to get that. Because facts facts once we do a transaction we
become somewhat naked. Which I have seen before in my previous occupation.
It was just weird, I didnt like it, whereas most sellers would love this customer.
If a buyer leaves an order in received status and does not update it to completed
will it automatically change to completed after a certain period of time or will
it remain as received until purged ?
it won't change and will remain in that status until it is purged. if it
did change at some other point that would cause problems for buyers to have the
status randomly change
I had one of these recently. I also get a little OCD about these things. Plus
it annoyed me as I only deal in new/sealed sets. Sure I have a handful of other
crap in my store, but 99.9% is sealed sets.
So I was annoyed as I could see not reason not to mark it "completed".
4 weeks later still nothing. I didn't want to bug the buyer because I didn't
want bad feedback.
I filed it as received and have not given it another thought.
I also banned the buyer from my store for not holding up his end of the completed
transaction.
I would also ban the buyer for not holding up his end of the completed transaction.
But would have to wait 6 months until the order is purged as if they return to
your store to find they have been blocked a seller would be wide open to negative
on that order!
If a buyer leaves an order in received status and does not update it to completed
will it automatically change to completed after a certain period of time or will
it remain as received until purged ?
it won't change and will remain in that status until it is purged. if it
did change at some other point that would cause problems for buyers to have the
status randomly change
I had one of these recently. I also get a little OCD about these things. Plus
it annoyed me as I only deal in new/sealed sets. Sure I have a handful of other
crap in my store, but 99.9% is sealed sets.
So I was annoyed as I could see not reason not to mark it "completed".
4 weeks later still nothing. I didn't want to bug the buyer because I didn't
want bad feedback.
I filed it as received and have not given it another thought.
I also banned the buyer from my store for not holding up his end of the completed
transaction.
I would also ban the buyer for not holding up his end of the completed transaction.
But would have to wait 6 months until the order is purged as if they return to
your store to find they have been blocked a seller would be wide open to negative
on that order!
The buyer's part in the transaction ends when they pay. Marking an order
complete or leaving feedback is totally optional. So why would you ban a buyer
for not doing something that is optional?
If a buyer leaves an order in received status and does not update it to completed
will it automatically change to completed after a certain period of time or will
it remain as received until purged ?
it won't change and will remain in that status until it is purged. if it
did change at some other point that would cause problems for buyers to have the
status randomly change
I had one of these recently. I also get a little OCD about these things. Plus
it annoyed me as I only deal in new/sealed sets. Sure I have a handful of other
crap in my store, but 99.9% is sealed sets.
So I was annoyed as I could see not reason not to mark it "completed".
4 weeks later still nothing. I didn't want to bug the buyer because I didn't
want bad feedback.
I filed it as received and have not given it another thought.
I also banned the buyer from my store for not holding up his end of the completed
transaction.
I would also ban the buyer for not holding up his end of the completed transaction.
But would have to wait 6 months until the order is purged as if they return to
your store to find they have been blocked a seller would be wide open to negative
on that order!
The buyer's part in the transaction ends when they pay. Marking an order
complete or leaving feedback is totally optional. So why would you ban a buyer
for not doing something that is optional?
My original post was about an order left in 'received' status and how
best to solve it, if I don't want to deal with that buyer again that is my
choice. As to your question: I don't block buyers for not marking an order
as completed or not leaving feedback I guess that is optional to some, but
is it that hard to say 'completed' as for feedback a 'positive'
"thank you" would be polite and much appreciated... I dont like ignorant
buyers but I dont block them... if I do that is my choice as 'completed'
& "thank you" is the buyers choice.
but
is it that hard to say 'completed' as for feedback a 'positive'
"thank you" would be polite and much appreciated...
No, it isn't that hard. But you just can't reasonably expect professionalism
from your customers. They run the whole spectrum. Some of them send me links
to pictures of what they built and are building. Most of them never say a word.
Some of them gush in their feedback. Others never do another thing after confirming
their payment. What they wanted was LEGO for their project. They don't
necessarily want to engage with you or anybody at all.
I get it. I do. You are restoring sets because it is meaningful to you to get
something nice ready for somebody and it would be nice if they felt the same
way as you do. But they don't necessarily. Some of them will never have
any idea the effort you put into it. But how you feel about it doesn't change
it. The sooner you let it go, the happier you'll be.
I also banned the buyer from my store for not holding up his end of the completed
transaction.
I would also ban the buyer for not holding up his end of the completed transaction.
But would have to wait 6 months until the order is purged as if they return to
your store to find they have been blocked a seller would be wide open to negative
on that order!
I would strongly encourage you to not do that. I have a smattering of anal retentiveness
with a dash of OCD just like the rest of you, so I get it. I don't like
a jumbled up list of statuses (stati?), but blocking people for it is both petty
and potentially detrimental to your business.
I had a guy place a huge order back in February for something like 18,000 pieces
in 30 lots. It was easy to pick but just really time consuming to count even
with a counting scale. I got it pulled in a few hours, built an intricate system
of cardboard compartments inside the box to protect everything and shipped it
same day. It was delivered 45 hours after they placed the order, 1400 miles
away. I was really proud of myself to be honest, but I didn't hear a peep
out of them. They never changed the status, or read any messages. I was petty
and removed my feedback for them and fought the urge to block them because I
knew I wasn't being rational.
Well, flash forward 10 months and they are my highest revenue buyer by an extremely
wide margin. Not only are they buying my highest margin pieces but they're
placing the same order every 5-6 weeks. They've still not left a single
feedback and only marked one order as received. I get a little perturbed with
them every now and then but I remind myself that I'm here to make money,
not to collect feedbacks or hound people to change statuses.
If a buyer leaves an order in received status and does not update it to completed
will it automatically change to completed after a certain period of time or will
it remain as received until purged ?
it won't change and will remain in that status until it is purged. if it
did change at some other point that would cause problems for buyers to have the
status randomly change
I had one of these recently. I also get a little OCD about these things. Plus
it annoyed me as I only deal in new/sealed sets. Sure I have a handful of other
crap in my store, but 99.9% is sealed sets.
So I was annoyed as I could see not reason not to mark it "completed".
4 weeks later still nothing. I didn't want to bug the buyer because I didn't
want bad feedback.
I filed it as received and have not given it another thought.
I also banned the buyer from my store for not holding up his end of the completed
transaction.
I would also ban the buyer for not holding up his end of the completed transaction.
Please send to me those customers who don't hold up their end up of the completed
transaction! They are so welcome to my store and I would potentially give them
a discount too.
But would have to wait 6 months until the order is purged as if they return to
your store to find they have been blocked a seller would be wide open to negative
on that order!
If a buyer leaves an order in received status and does not update it to completed
will it automatically change to completed after a certain period of time or will
it remain as received until purged ?
it won't change and will remain in that status until it is purged. if it
did change at some other point that would cause problems for buyers to have the
status randomly change
I had one of these recently. I also get a little OCD about these things. Plus
it annoyed me as I only deal in new/sealed sets. Sure I have a handful of other
crap in my store, but 99.9% is sealed sets.
So I was annoyed as I could see not reason not to mark it "completed".
4 weeks later still nothing. I didn't want to bug the buyer because I didn't
want bad feedback.
I filed it as received and have not given it another thought.
I also banned the buyer from my store for not holding up his end of the completed
transaction.
I would also ban the buyer for not holding up his end of the completed transaction.
Please send to me those customers who don't hold up their end up of the completed
transaction! They are so welcome to my store and I would potentially give them
a discount too.
But would have to wait 6 months until the order is purged as if they return to
your store to find they have been blocked a seller would be wide open to negative
on that order!
And if they want to buy in the US (because of faster shipping), they can come
my way
If a buyer leaves an order in received status and does not update it to completed
will it automatically change to completed after a certain period of time or will
it remain as received until purged ?
it won't change and will remain in that status until it is purged. if it
did change at some other point that would cause problems for buyers to have the
status randomly change
I had one of these recently. I also get a little OCD about these things. Plus
it annoyed me as I only deal in new/sealed sets. Sure I have a handful of other
crap in my store, but 99.9% is sealed sets.
So I was annoyed as I could see not reason not to mark it "completed".
4 weeks later still nothing. I didn't want to bug the buyer because I didn't
want bad feedback.
I filed it as received and have not given it another thought.
I also banned the buyer from my store for not holding up his end of the completed
transaction.
I would also ban the buyer for not holding up his end of the completed transaction.
Please send to me those customers who don't hold up their end up of the completed
transaction! They are so welcome to my store and I would potentially give them
a discount too.
I'm Just a small hobby store mainly selling sets I have restored & very few
parts, I use the money to buy parts for other vintage resurections, we sellers
are all different, for you it's revenue for me it's a hobby & "thank
you" means more than £ $ € cash
But would have to wait 6 months until the order is purged as if they return to
your store to find they have been blocked a seller would be wide open to negative
on that order!
If a buyer leaves an order in received status and does not update it to completed
will it automatically change to completed after a certain period of time or will
it remain as received until purged ?
it won't change and will remain in that status until it is purged. if it
did change at some other point that would cause problems for buyers to have the
status randomly change
I had one of these recently. I also get a little OCD about these things. Plus
it annoyed me as I only deal in new/sealed sets. Sure I have a handful of other
crap in my store, but 99.9% is sealed sets.
So I was annoyed as I could see not reason not to mark it "completed".
4 weeks later still nothing. I didn't want to bug the buyer because I didn't
want bad feedback.
I filed it as received and have not given it another thought.
I also banned the buyer from my store for not holding up his end of the completed
transaction.
I would also ban the buyer for not holding up his end of the completed transaction.
Please send to me those customers who don't hold up their end up of the completed
transaction! They are so welcome to my store and I would potentially give them
a discount too.
I'm Just a small hobby store mainly selling sets I have restored & very few
parts, I use the money to buy parts for other vintage resurections, we sellers
are all different, for you it's revenue for me it's a hobby & "thank
you" means more than £ $ € cash
I am also a hobby store and started with a small store but got bigger and bigger
over time. I am still running as hobby.
But i can point out many things buyers don’t do, other than marking orders complete.
Let me think: leaving feedback,….
Please ban them and send them a message they are welcome in my store. I send
them their order and won’t bother to send them any message asking them soing
anything that doesn’t change anything in anybosy’s life. 😉😀
But would have to wait 6 months until the order is purged as if they return to
your store to find they have been blocked a seller would be wide open to negative
on that order!
If a buyer leaves an order in received status and does not update it to completed
will it automatically change to completed after a certain period of time or will
it remain as received until purged ?
Once you realize that this is of absolutely no importance, you will wonder why
it used to bother you.
United Kingdom, England
USA, Ohio
Canada, Ontario
