I have had a NPB put against in a transaction (very close to my residence) which
when from a sale price of 680.00 to almost 780.00. It should have been 700 total
I ordered he added shipping etc and I refused to pay a cent over 700. He NPB's
me.
That is my simple story for my personal mental energy spent on putting an NPB
on someone. I think all buyers and sellers should exercise an element of being
reasonable and fair.
I think buyers cannot say they didn't know the cost, they clearly do like
all of us during the "order process".
Sure the BL ToS are clear on what validates and invalidates the Order. We all
know what that is. Again buyers know the cost on Ordering, and all of us have
options to message each other and ask for a shipping quote before ordering. I
also make it very clear that I wont charge a Bricklink or Paypal fee, and Insurance
is optional and I always email a buyer and ask them if they want insurance because
I deal in sets, not parts and some are expensive.
I have had a couple of buyers that wanted to cancel when they saw the shipping.
But at the same time it is what it is, they are sets, they are large and sometimes
heavy in shipping standards. So to remedy that I offer the an option of a few
different sets as a "gift" and I slip it in the packing box.
So I had a buyer a few days ago. I can't get into names or even value, but
he Ordered a BL19006, 910009 and 910031. He had 10 previous transactions as a
buyer and no negative comments. I messaged him and advised I would work out the
shipping and then invoice because I would rather find 1 large box than have 3
seperate items as it would save him shipping expenses. I packed the items eventually
into a Lego Millenium Falcon shipping box and had some room left.
I emailed him and thanked him for his Order and asked him if he had children
so I could offer him a free gift. He had no children. I asked him what theme
in Lego he liked most and he told me Harry Potter and I offered him 1 of 4 different
sets as a "gift" He chose a 76412. I put it in the box, packed it all,
took several photos like I always do and sealed it up.
I then emailed the buyer again and gave him 15 photos which were all the sets
showing the mint 10/10 condition I represent and how the items are packaged etc.
I also take 1 last photo at the post office when I ship it. Once shipped I then
provide a copy of the shipping receipt to the buyer by email. I like to be fully
transparent.
I provided the invoice with shipping and insurance which was $146.81.
He then asks me "you want to be paid by Paypal", I confirm this. He tells
me he cant pay until Thursday. I said no problem, its ok to wait for payment.
Just means I won't ship until Im paid. Sometimes people need to wait until
they get paid from work or whatever.
The following morning I have a cancellation request. Bearing in mind I have already
packed and done/paid for the shipping label etc. His excuse was "I cannot
afford it". We all know that is not a valid excuse given he knew the pricing
on Ordering.
I advised him I would not agree to the OCR on that basis but to financially assist
him I would amend the Invoice and I would remove all shipping and insurance costs.
Literally means I gave him a $146.81 discount. So he would only have to pay what
he 100% knew of.
He then says. "I am ok with an NPB" in an email.
Let's be frank, I gave him the gift because of the value of the Order. I
removed the Shipping and Insurance costs because I know how I felt when I had
an NPB against me for the same reason. I promised myself I would never do that
to another person, and won't.
The name of email address strongly suggests to me as an ex investigator he has
a specific mental disability. I obviously can't disclose that email address.
Should I NPB he solely so he does not do this to anyone else. Because I am not
convinced I want to do it because he wants to cancel an order with me.....That
is the moral question.
I have had a NPB put against in a transaction (very close to my residence) which
when from a sale price of 680.00 to almost 780.00. It should have been 700 total
I ordered he added shipping etc and I refused to pay a cent over 700. He NPB's
me.
That is my simple story for my personal mental energy spent on putting an NPB
on someone. I think all buyers and sellers should exercise an element of being
reasonable and fair.
I think buyers cannot say they didn't know the cost, they clearly do like
all of us during the "order process".
Sure the BL ToS are clear on what validates and invalidates the Order. We all
know what that is. Again buyers know the cost on Ordering, and all of us have
options to message each other and ask for a shipping quote before ordering. I
also make it very clear that I wont charge a Bricklink or Paypal fee, and Insurance
is optional and I always email a buyer and ask them if they want insurance because
I deal in sets, not parts and some are expensive.
I have had a couple of buyers that wanted to cancel when they saw the shipping.
But at the same time it is what it is, they are sets, they are large and sometimes
heavy in shipping standards. So to remedy that I offer the an option of a few
different sets as a "gift" and I slip it in the packing box.
So I had a buyer a few days ago. I can't get into names or even value, but
he Ordered a BL19006, 910009 and 910031. He had 10 previous transactions as a
buyer and no negative comments. I messaged him and advised I would work out the
shipping and then invoice because I would rather find 1 large box than have 3
seperate items as it would save him shipping expenses. I packed the items eventually
into a Lego Millenium Falcon shipping box and had some room left.
I emailed him and thanked him for his Order and asked him if he had children
so I could offer him a free gift. He had no children. I asked him what theme
in Lego he liked most and he told me Harry Potter and I offered him 1 of 4 different
sets as a "gift" He chose a 76412. I put it in the box, packed it all,
took several photos like I always do and sealed it up.
I then emailed the buyer again and gave him 15 photos which were all the sets
showing the mint 10/10 condition I represent and how the items are packaged etc.
I also take 1 last photo at the post office when I ship it. Once shipped I then
provide a copy of the shipping receipt to the buyer by email. I like to be fully
transparent.
I provided the invoice with shipping and insurance which was $146.81.
He then asks me "you want to be paid by Paypal", I confirm this. He tells
me he cant pay until Thursday. I said no problem, its ok to wait for payment.
Just means I won't ship until Im paid. Sometimes people need to wait until
they get paid from work or whatever.
The following morning I have a cancellation request. Bearing in mind I have already
packed and done/paid for the shipping label etc. His excuse was "I cannot
afford it". We all know that is not a valid excuse given he knew the pricing
on Ordering.
I advised him I would not agree to the OCR on that basis but to financially assist
him I would amend the Invoice and I would remove all shipping and insurance costs.
Literally means I gave him a $146.81 discount. So he would only have to pay what
he 100% knew of.
He then says. "I am ok with an NPB" in an email.
Let's be frank, I gave him the gift because of the value of the Order. I
removed the Shipping and Insurance costs because I know how I felt when I had
an NPB against me for the same reason. I promised myself I would never do that
to another person, and won't.
The name of email address strongly suggests to me as an ex investigator he has
a specific mental disability. I obviously can't disclose that email address.
Should I NPB he solely so he does not do this to anyone else. Because I am not
convinced I want to do it because he wants to cancel an order with me.....That
is the moral question.
Crikey!, Looks like I am having a stroke by the typos and errors in that. That's
what happens when you rush to finish typing to take a child to school.
I have had a NPB put against in a transaction (very close to my residence) which
when from a sale price of 680.00 to almost 780.00. It should have been 700 total
I ordered he added shipping etc and I refused to pay a cent over 700. He NPB's
me.
That is my simple story for my personal mental energy spent on putting an NPB
on someone. I think all buyers and sellers should exercise an element of being
reasonable and fair.
I think buyers cannot say they didn't know the cost, they clearly do like
all of us during the "order process".
Sure the BL ToS are clear on what validates and invalidates the Order. We all
know what that is. Again buyers know the cost on Ordering, and all of us have
options to message each other and ask for a shipping quote before ordering. I
also make it very clear that I wont charge a Bricklink or Paypal fee, and Insurance
is optional and I always email a buyer and ask them if they want insurance because
I deal in sets, not parts and some are expensive.
I have had a couple of buyers that wanted to cancel when they saw the shipping.
But at the same time it is what it is, they are sets, they are large and sometimes
heavy in shipping standards. So to remedy that I offer the an option of a few
different sets as a "gift" and I slip it in the packing box.
So I had a buyer a few days ago. I can't get into names or even value, but
he Ordered a BL19006, 910009 and 910031. He had 10 previous transactions as a
buyer and no negative comments. I messaged him and advised I would work out the
shipping and then invoice because I would rather find 1 large box than have 3
seperate items as it would save him shipping expenses. I packed the items eventually
into a Lego Millenium Falcon shipping box and had some room left.
I emailed him and thanked him for his Order and asked him if he had children
so I could offer him a free gift. He had no children. I asked him what theme
in Lego he liked most and he told me Harry Potter and I offered him 1 of 4 different
sets as a "gift" He chose a 76412. I put it in the box, packed it all,
took several photos like I always do and sealed it up.
I then emailed the buyer again and gave him 15 photos which were all the sets
showing the mint 10/10 condition I represent and how the items are packaged etc.
I also take 1 last photo at the post office when I ship it. Once shipped I then
provide a copy of the shipping receipt to the buyer by email. I like to be fully
transparent.
I provided the invoice with shipping and insurance which was $146.81.
He then asks me "you want to be paid by Paypal", I confirm this. He tells
me he cant pay until Thursday. I said no problem, its ok to wait for payment.
Just means I won't ship until Im paid. Sometimes people need to wait until
they get paid from work or whatever.
The following morning I have a cancellation request. Bearing in mind I have already
packed and done/paid for the shipping label etc. His excuse was "I cannot
afford it". We all know that is not a valid excuse given he knew the pricing
on Ordering.
I advised him I would not agree to the OCR on that basis but to financially assist
him I would amend the Invoice and I would remove all shipping and insurance costs.
Literally means I gave him a $146.81 discount. So he would only have to pay what
he 100% knew of.
He then says. "I am ok with an NPB" in an email.
Let's be frank, I gave him the gift because of the value of the Order. I
removed the Shipping and Insurance costs because I know how I felt when I had
an NPB against me for the same reason. I promised myself I would never do that
to another person, and won't.
The name of email address strongly suggests to me as an ex investigator he has
a specific mental disability. I obviously can't disclose that email address.
Should I NPB he solely so he does not do this to anyone else. Because I am not
convinced I want to do it because he wants to cancel an order with me.....That
is the moral question.
Crikey!, Looks like I am having a stroke by the typos and errors in that.
SOP for me Sometimes when rereading what I posted, I start to question the
cognitive abilities of the author, before realizing it was me Even when iMessaging
my kids, whom no doubt might wonder if dad is indeed having a stroke
"Crikey?" Careful, your Aussie's showing
That's what happens when you rush to finish typing to take a child to school.
Just remind yourself not to "rush" the ferrying of the child
I have had a NPB put against in a transaction (very close to my residence) which
when from a sale price of 680.00 to almost 780.00. It should have been 700 total
I ordered he added shipping etc and I refused to pay a cent over 700. He NPB's
me.
That is my simple story for my personal mental energy spent on putting an NPB
on someone. I think all buyers and sellers should exercise an element of being
reasonable and fair.
I think buyers cannot say they didn't know the cost, they clearly do like
all of us during the "order process".
Sure the BL ToS are clear on what validates and invalidates the Order. We all
know what that is. Again buyers know the cost on Ordering, and all of us have
options to message each other and ask for a shipping quote before ordering. I
also make it very clear that I wont charge a Bricklink or Paypal fee, and Insurance
is optional and I always email a buyer and ask them if they want insurance because
I deal in sets, not parts and some are expensive.
I have had a couple of buyers that wanted to cancel when they saw the shipping.
But at the same time it is what it is, they are sets, they are large and sometimes
heavy in shipping standards. So to remedy that I offer the an option of a few
different sets as a "gift" and I slip it in the packing box.
So I had a buyer a few days ago. I can't get into names or even value, but
he Ordered a BL19006, 910009 and 910031. He had 10 previous transactions as a
buyer and no negative comments. I messaged him and advised I would work out the
shipping and then invoice because I would rather find 1 large box than have 3
seperate items as it would save him shipping expenses. I packed the items eventually
into a Lego Millenium Falcon shipping box and had some room left.
I emailed him and thanked him for his Order and asked him if he had children
so I could offer him a free gift. He had no children. I asked him what theme
in Lego he liked most and he told me Harry Potter and I offered him 1 of 4 different
sets as a "gift" He chose a 76412. I put it in the box, packed it all,
took several photos like I always do and sealed it up.
I then emailed the buyer again and gave him 15 photos which were all the sets
showing the mint 10/10 condition I represent and how the items are packaged etc.
I also take 1 last photo at the post office when I ship it. Once shipped I then
provide a copy of the shipping receipt to the buyer by email. I like to be fully
transparent.
I provided the invoice with shipping and insurance which was $146.81.
He then asks me "you want to be paid by Paypal", I confirm this. He tells
me he cant pay until Thursday. I said no problem, its ok to wait for payment.
Just means I won't ship until Im paid. Sometimes people need to wait until
they get paid from work or whatever.
The following morning I have a cancellation request. Bearing in mind I have already
packed and done/paid for the shipping label etc. His excuse was "I cannot
afford it". We all know that is not a valid excuse given he knew the pricing
on Ordering.
I advised him I would not agree to the OCR on that basis but to financially assist
him I would amend the Invoice and I would remove all shipping and insurance costs.
Literally means I gave him a $146.81 discount. So he would only have to pay what
he 100% knew of.
He then says. "I am ok with an NPB" in an email.
Let's be frank, I gave him the gift because of the value of the Order. I
removed the Shipping and Insurance costs because I know how I felt when I had
an NPB against me for the same reason. I promised myself I would never do that
to another person, and won't.
The name of email address strongly suggests to me as an ex investigator he has
a specific mental disability. I obviously can't disclose that email address.
Should I NPB he solely so he does not do this to anyone else. Because I am not
convinced I want to do it because he wants to cancel an order with me.....That
is the moral question.
Crikey!, Looks like I am having a stroke by the typos and errors in that.
SOP for me Sometimes when rereading what I posted, I start to question the
cognitive abilities of the author, before realizing it was me Even when iMessaging
my kids, whom no doubt might wonder if dad is indeed having a stroke
"Crikey?" Careful, your Aussie's showing
That's what happens when you rush to finish typing to take a child to school.
Just remind yourself not to "rush" the ferrying of the child
LOL!, Crikey is a very common word among multi generation Aussies. I am 5th generation.
What a lot of people dont realize is it means "%^&*". So when an aussie
say crikey verbally if you listen to how the way the word is produced and in
what tone it can be used in every situation
Should I NPB he solely so he does not do this to anyone else. Because I am not
convinced I want to do it because he wants to cancel an order with me.....That
is the moral question.
I would recommend probably yes. A NPB isn’t just something to take “revenge”
against the buyer. It’s something used to help protect future sellers so when
a buyer refuses to pay in circumstances that are especially “weird” for lack
of better words that is generally the best aproach to take. If the buyer for
example requested to cancel before you spent time figuring out the shipping cost
and such then it would make sense to cancel but since they specifically waited
until after they found out the shipping costs it may be that they were just “looking
around” without actually wanting to commit to an order. However on the flip side
there could be a very legitimate reason. For example if their car broke down
and they no longer have funds then this would make complete sense.
Crikey!, Looks like I am having a stroke by the typos and errors in that. That's
what happens when you rush to finish typing to take a child to school.
The faster the typing the more exciting the story!
Should I NPB he solely so he does not do this to anyone else. Because I am not
convinced I want to do it because he wants to cancel an order with me.....That
is the moral question.
I would recommend probably yes. A NPB isn’t just something to take “revenge”
against the buyer. It’s something used to help protect future sellers so when
a buyer refuses to pay in circumstances that are especially “weird” for lack
of better words that is generally the best aproach to take. If the buyer for
example requested to cancel before you spent time figuring out the shipping cost
and such then it would make sense to cancel but since they specifically waited
until after they found out the shipping costs it may be that they were just “looking
around” without actually wanting to commit to an order. However on the flip side
there could be a very legitimate reason. For example if their car broke down
and they no longer have funds then this would make complete sense.
Crikey!, Looks like I am having a stroke by the typos and errors in that. That's
what happens when you rush to finish typing to take a child to school.
The faster the typing the more exciting the story!
All the events occurred over 6 hours. so no car breakdowns and so forth. I considered
the legitimacy. I keep coming back to "you knew the costs when you ordered
and I removed 100% of all fees and ate them so you should pay for what you did
100% know about"
I packed, photographed and labelled after we had these multiple discussions.
Should I NPB he solely so he does not do this to anyone else. Because I am not
convinced I want to do it because he wants to cancel an order with me.....That
is the moral question.
I would recommend probably yes. A NPB isn’t just something to take “revenge”
against the buyer. It’s something used to help protect future sellers so when
a buyer refuses to pay in circumstances that are especially “weird” for lack
of better words that is generally the best aproach to take. If the buyer for
example requested to cancel before you spent time figuring out the shipping cost
and such then it would make sense to cancel but since they specifically waited
until after they found out the shipping costs it may be that they were just “looking
around” without actually wanting to commit to an order. However on the flip side
there could be a very legitimate reason. For example if their car broke down
and they no longer have funds then this would make complete sense.
Crikey!, Looks like I am having a stroke by the typos and errors in that. That's
what happens when you rush to finish typing to take a child to school.
The faster the typing the more exciting the story!
All the events occurred over 6 hours. so no car breakdowns and so forth. I considered
the legitimacy. I keep coming back to "you knew the costs when you ordered
and I removed 100% of all fees and ate them so you should pay for what you did
100% know about"
I packed, photographed and labelled after we had these multiple discussions.
Oh! Within 6 hours! I didn’t realize it was that fast. Yeah then that does point
more to the thought of it being just “poking around” for prices without actually
planning on buying
Thank goodness most orders are not so complicated.
As I read this, the main issue is whether to agree with the buyer's request
for a cancellation.
It is up to you, as seller, whether you accept the cancellation request.
If you do accept it, then there is no question of an NPB.
If you don't, and you are not paid, then you should lodge an NPB.
None of these are moral issues. They are issues of policy.
If I can offer advice, (as you have solicted) you should not be governed by your
own negative experience receiving an NPB. It's a bad idea to create unnecessary
rules for yourself that you'll need to retract someday as circumstances warrant.
As your buyer seems to indicate, an NPB doesn't mean, or feel the same to
every person, and you don't need to assume you know whether or not a NPB
would distress your buyer.
Another approach is to grant the cancellation request. Yes, you have gone to
a lot of trouble on this order, but if you did it for good reasons, then at least
take satisfaction from the thought you did your best. And accept that no matter
what you do, you won't succeed in pleasing everyone. So, why not accept the
request? If its because your time is worth money, the buyer has already told
you that he can't afford to pay, he is not going to pay, and that he'd
rather accept an NPB penalty than pay, so there is no money.
If your concern is that other sellers have been warned, you could provide negative
feedback with the cancellation. (Although you could risk negative feedback).
From what you write, I am understanding that the buyer did not know full cost
of the order plus shipping until invoiced. Unexpectedly high shipping is a valid
reason for cancelling a order.
If it were me, I'd spend a few minutes pulling my hair out in frustration,
and then I would magnanimously agree to the cancellation request, with an understanding
that neither the buyer or seller should leave any feedback, then stop list the
buyer.
Finally; never, never pack the order before you have received payment.
From what you write, I am understanding that the buyer did not know full cost
of the order plus shipping until invoiced. Unexpectedly high shipping is a valid
reason for cancelling a order.
That’s what I though to but by the sounds of it the buyer still refused even
with free shipping
From what you write, I am understanding that the buyer did not know full cost
of the order plus shipping until invoiced. Unexpectedly high shipping is a valid
reason for cancelling a order.
That’s what I though to but by the sounds of it the buyer still refused even
with free shipping
Correct, he told me " i cant afford it" the following morning with a
request to cancel. I assumed it was the costs of shipping. I amended the invoice
and made it 100% free. I effectively provided a $146.81 discount.
I resent the amended invoice so it had only the costs of the 3 sets ordered.
No fees, no shipping, nothing at all not a single cent but the costs of the 3
sets.
then he said " Non paying buyer is fine ! I am sorry about the trouble! "
(that is a copy and paste of the actual response.
I just dont understand that behaviour its just wierd to me
If it were me, I'd spend a few minutes pulling my hair out in frustration,
and then I would magnanimously agree to the cancellation request, with an understanding
that neither the buyer or seller should leave any feedback, then stop list the
buyer.
this^
Except you may not stop list the buyer, as someone ready to spend few hundreds
may remain in your potential client list
Finally; never, never pack the order before you have received payment.
If it were me, I'd spend a few minutes pulling my hair out in frustration,
and then I would magnanimously agree to the cancellation request, with an understanding
that neither the buyer or seller should leave any feedback, then stop list the
buyer.
this^
Except you may not stop list the buyer, as someone ready to spend few hundreds
may remain in your potential client list
Finally; never, never pack the order before you have received payment.
This, never ever, I agree.
Actually it was in the thousands. I am one of those OCD guys. I am always prepared,
I always pack. But your advice is sound in another regard......don't prepay
and create the actual shipping label before you are paid.
Thank goodness most orders are not so complicated.
As I read this, the main issue is whether to agree with the buyer's request
for a cancellation.
It is up to you, as seller, whether you accept the cancellation request.
If you do accept it, then there is no question of an NPB.
If you don't, and you are not paid, then you should lodge an NPB.
None of these are moral issues. They are issues of policy.
If I can offer advice, (as you have solicted) you should not be governed by your
own negative experience receiving an NPB. It's a bad idea to create unnecessary
rules for yourself that you'll need to retract someday as circumstances warrant.
As your buyer seems to indicate, an NPB doesn't mean, or feel the same to
every person, and you don't need to assume you know whether or not a NPB
would distress your buyer.
Another approach is to grant the cancellation request. Yes, you have gone to
a lot of trouble on this order, but if you did it for good reasons, then at least
take satisfaction from the thought you did your best. And accept that no matter
what you do, you won't succeed in pleasing everyone. So, why not accept the
request? If its because your time is worth money, the buyer has already told
you that he can't afford to pay, he is not going to pay, and that he'd
rather accept an NPB penalty than pay, so there is no money.
If your concern is that other sellers have been warned, you could provide negative
feedback with the cancellation. (Although you could risk negative feedback).
From what you write, I am understanding that the buyer did not know full cost
of the order plus shipping until invoiced. Unexpectedly high shipping is a valid
reason for cancelling a order.
If it were me, I'd spend a few minutes pulling my hair out in frustration,
and then I would magnanimously agree to the cancellation request, with an understanding
that neither the buyer or seller should leave any feedback, then stop list the
buyer.
Finally; never, never pack the order before you have received payment.
Fully understand what you say. Yes I was more thinking of repeat offences against
other sellers. A person under NPB cannot leave any negative comments. Admins
remove that immediately.
High shipping? I ate the shipping and insurance costs. There were none to favour
the buyer.
Thank goodness most orders are not so complicated.
As I read this, the main issue is whether to agree with the buyer's request
for a cancellation.
It is up to you, as seller, whether you accept the cancellation request.
If you do accept it, then there is no question of an NPB.
If you don't, and you are not paid, then you should lodge an NPB.
None of these are moral issues. They are issues of policy.
Clearly. But transactions between people can never completely dismiss
the moral dimensions of the interaction. Asking third parties for their individual
sense of right n'wrong beyond mere policy, on it's face, seems to me
a valid and earnest query.
If I can offer advice, (as you have solicted) you should not be governed by your
own negative experience receiving an NPB. It's a bad idea to create unnecessary
rules for yourself that you'll need to retract someday as circumstances warrant.
As your buyer seems to indicate, an NPB doesn't mean, or feel the same to
every person, and you don't need to assume you know whether or not a NPB
would distress your buyer.
Another approach is to grant the cancellation request. Yes, you have gone to
a lot of trouble on this order, but if you did it for good reasons, then at least
take satisfaction from the thought you did your best. And accept that no matter
what you do, you won't succeed in pleasing everyone. So, why not accept the
request? If its because your time is worth money, the buyer has already told
you that he can't afford to pay, he is not going to pay, and that he'd
rather accept an NPB penalty than pay, so there is no money.
If your concern is that other sellers have been warned, you could provide negative
feedback with the cancellation. (Although you could risk negative feedback).
From what you write, I am understanding that the buyer did not know full cost
of the order plus shipping until invoiced. Unexpectedly high shipping is a valid
reason for cancelling a order.
If it were me, I'd spend a few minutes pulling my hair out in frustration,
and then I would magnanimously agree to the cancellation request, with an understanding
that neither the buyer or seller should leave any feedback, then stop list the
buyer.
Finally; never, never pack the order before you have received payment.
We've practiced packaging unpaid orders since our first days of selling here.
Haven't regretted it so far
Thank goodness most orders are not so complicated.
As I read this, the main issue is whether to agree with the buyer's request
for a cancellation.
It is up to you, as seller, whether you accept the cancellation request.
If you do accept it, then there is no question of an NPB.
If you don't, and you are not paid, then you should lodge an NPB.
None of these are moral issues. They are issues of policy.
Clearly. But transactions between people can never completely dismiss
the moral dimensions of the interaction. Asking third parties for their individual
sense of right n'wrong beyond mere policy, on it's face, seems to me
a valid and earnest query.
If I can offer advice, (as you have solicted) you should not be governed by your
own negative experience receiving an NPB. It's a bad idea to create unnecessary
rules for yourself that you'll need to retract someday as circumstances warrant.
As your buyer seems to indicate, an NPB doesn't mean, or feel the same to
every person, and you don't need to assume you know whether or not a NPB
would distress your buyer.
Another approach is to grant the cancellation request. Yes, you have gone to
a lot of trouble on this order, but if you did it for good reasons, then at least
take satisfaction from the thought you did your best. And accept that no matter
what you do, you won't succeed in pleasing everyone. So, why not accept the
request? If its because your time is worth money, the buyer has already told
you that he can't afford to pay, he is not going to pay, and that he'd
rather accept an NPB penalty than pay, so there is no money.
If your concern is that other sellers have been warned, you could provide negative
feedback with the cancellation. (Although you could risk negative feedback).
From what you write, I am understanding that the buyer did not know full cost
of the order plus shipping until invoiced. Unexpectedly high shipping is a valid
reason for cancelling a order.
If it were me, I'd spend a few minutes pulling my hair out in frustration,
and then I would magnanimously agree to the cancellation request, with an understanding
that neither the buyer or seller should leave any feedback, then stop list the
buyer.
Finally; never, never pack the order before you have received payment.
We've practiced packaging unpaid orders since our first days of selling here.
Haven't regretted it so far
That is the handful of orders over the years, we unpacked and re-inventory, I
never really minded. No regrets when considering the convenience and organization
the practice has offered our operation, especially in our heydays.
Thank goodness most orders are not so complicated.
As I read this, the main issue is whether to agree with the buyer's request
for a cancellation.
It is up to you, as seller, whether you accept the cancellation request.
If you do accept it, then there is no question of an NPB.
If you don't, and you are not paid, then you should lodge an NPB.
None of these are moral issues. They are issues of policy.
Clearly. But transactions between people can never completely dismiss
the moral dimensions of the interaction. Asking third parties for their individual
sense of right n'wrong beyond mere policy, on it's face, seems to me
a valid and earnest query.
If I can offer advice, (as you have solicted) you should not be governed by your
own negative experience receiving an NPB. It's a bad idea to create unnecessary
rules for yourself that you'll need to retract someday as circumstances warrant.
As your buyer seems to indicate, an NPB doesn't mean, or feel the same to
every person, and you don't need to assume you know whether or not a NPB
would distress your buyer.
Another approach is to grant the cancellation request. Yes, you have gone to
a lot of trouble on this order, but if you did it for good reasons, then at least
take satisfaction from the thought you did your best. And accept that no matter
what you do, you won't succeed in pleasing everyone. So, why not accept the
request? If its because your time is worth money, the buyer has already told
you that he can't afford to pay, he is not going to pay, and that he'd
rather accept an NPB penalty than pay, so there is no money.
If your concern is that other sellers have been warned, you could provide negative
feedback with the cancellation. (Although you could risk negative feedback).
From what you write, I am understanding that the buyer did not know full cost
of the order plus shipping until invoiced. Unexpectedly high shipping is a valid
reason for cancelling a order.
If it were me, I'd spend a few minutes pulling my hair out in frustration,
and then I would magnanimously agree to the cancellation request, with an understanding
that neither the buyer or seller should leave any feedback, then stop list the
buyer.
Finally; never, never pack the order before you have received payment.
We've practiced packaging unpaid orders since our first days of selling here.
Haven't regretted it so far
That is the handful of orders over the years, we unpacked and re-inventory, I
never really minded. No regrets when considering the convenience and organization
the practice has offered our operation, especially in our heydays.
I have 3 next to me right now.....But I have not bought the shipping yet lol.
I wont make that mistake again.
I do maybe 1-2 orders a week, but I only deal in sets.
I have 3 next to me right now.....But I have not bought the shipping yet lol.
I wont make that mistake again.
If I’m not mistaken, you can refund unused shipping labels.
You mean receive a refund for "unused shipping labels"? Yes, you can.
But, although we pull and package unpaid orders, the label we never spent money
on until monies are received. We simply pull, package (for accurate weight and
convenience) mark the order number on the package and put it aside. The buyer
with us, can take their time in paying. Maybe why we've had so few orders
over the years we've had to unpack, don't know.
I have 3 next to me right now.....But I have not bought the shipping yet lol.
I wont make that mistake again.
If I’m not mistaken, you can refund unused shipping labels.
You mean receive a refund for "unused shipping labels"? Yes, you can.
But, although we pull and package unpaid orders, the label we never spent money
on until monies are received. We simply pull, package (for accurate weight and
convenience) mark the order number on the package and put it aside. The buyer
with us, can take their time in paying. Maybe why we've had so few orders
over the years we've had to unpack, don't know.
Thank goodness most orders are not so complicated.
As I read this, the main issue is whether to agree with the buyer's request
for a cancellation.
It is up to you, as seller, whether you accept the cancellation request.
If you do accept it, then there is no question of an NPB.
If you don't, and you are not paid, then you should lodge an NPB.
None of these are moral issues. They are issues of policy.
Clearly. But transactions between people can never completely dismiss
the moral dimensions of the interaction. Asking third parties for their individual
sense of right n'wrong beyond mere policy, on it's face, seems to me
a valid and earnest query.
If I can offer advice, (as you have solicted) you should not be governed by your
own negative experience receiving an NPB. It's a bad idea to create unnecessary
rules for yourself that you'll need to retract someday as circumstances warrant.
As your buyer seems to indicate, an NPB doesn't mean, or feel the same to
every person, and you don't need to assume you know whether or not a NPB
would distress your buyer.
Another approach is to grant the cancellation request. Yes, you have gone to
a lot of trouble on this order, but if you did it for good reasons, then at least
take satisfaction from the thought you did your best. And accept that no matter
what you do, you won't succeed in pleasing everyone. So, why not accept the
request? If its because your time is worth money, the buyer has already told
you that he can't afford to pay, he is not going to pay, and that he'd
rather accept an NPB penalty than pay, so there is no money.
If your concern is that other sellers have been warned, you could provide negative
feedback with the cancellation. (Although you could risk negative feedback).
From what you write, I am understanding that the buyer did not know full cost
of the order plus shipping until invoiced. Unexpectedly high shipping is a valid
reason for cancelling a order.
If it were me, I'd spend a few minutes pulling my hair out in frustration,
and then I would magnanimously agree to the cancellation request, with an understanding
that neither the buyer or seller should leave any feedback, then stop list the
buyer.
Finally; never, never pack the order before you have received payment.
We've practiced packaging unpaid orders since our first days of selling here.
Haven't regretted it so far
That is the handful of orders over the years, we unpacked and re-inventory, I
never really minded. No regrets when considering the convenience and organization
the practice has offered our operation, especially in our heydays.
I have 3 next to me right now.....But I have not bought the shipping yet lol.
I wont make that mistake again.
Although we package unpaid orders, the label we never spent money on until the
monies are received. We simply pull, package (for accurate weight and convenience)
mark the order number on the package and put it aside. The buyer with us, can
take their time in paying. Maybe why we've had so few orders over the years
we've had to unpack, don't know.
I do maybe 1-2 orders a week, but I only deal in sets.
Straight set selling is another animal, I'll admit.
Thank goodness most orders are not so complicated.
As I read this, the main issue is whether to agree with the buyer's request
for a cancellation.
It is up to you, as seller, whether you accept the cancellation request.
If you do accept it, then there is no question of an NPB.
If you don't, and you are not paid, then you should lodge an NPB.
None of these are moral issues. They are issues of policy.
Clearly. But transactions between people can never completely dismiss
the moral dimensions of the interaction. Asking third parties for their individual
sense of right n'wrong beyond mere policy, on it's face, seems to me
a valid and earnest query.
If I can offer advice, (as you have solicted) you should not be governed by your
own negative experience receiving an NPB. It's a bad idea to create unnecessary
rules for yourself that you'll need to retract someday as circumstances warrant.
As your buyer seems to indicate, an NPB doesn't mean, or feel the same to
every person, and you don't need to assume you know whether or not a NPB
would distress your buyer.
Another approach is to grant the cancellation request. Yes, you have gone to
a lot of trouble on this order, but if you did it for good reasons, then at least
take satisfaction from the thought you did your best. And accept that no matter
what you do, you won't succeed in pleasing everyone. So, why not accept the
request? If its because your time is worth money, the buyer has already told
you that he can't afford to pay, he is not going to pay, and that he'd
rather accept an NPB penalty than pay, so there is no money.
If your concern is that other sellers have been warned, you could provide negative
feedback with the cancellation. (Although you could risk negative feedback).
From what you write, I am understanding that the buyer did not know full cost
of the order plus shipping until invoiced. Unexpectedly high shipping is a valid
reason for cancelling a order.
If it were me, I'd spend a few minutes pulling my hair out in frustration,
and then I would magnanimously agree to the cancellation request, with an understanding
that neither the buyer or seller should leave any feedback, then stop list the
buyer.
Finally; never, never pack the order before you have received payment.
We've practiced packaging unpaid orders since our first days of selling here.
Haven't regretted it so far
That is the handful of orders over the years, we unpacked and re-inventory, I
never really minded. No regrets when considering the convenience and organization
the practice has offered our operation, especially in our heydays.
I have 3 next to me right now.....But I have not bought the shipping yet lol.
I wont make that mistake again.
Although we package unpaid orders, the label we never spent money on until the
monies are received. We simply pull, package (for accurate weight and convenience)
mark the order number on the package and put it aside. The buyer with us, can
take their time in paying. Maybe why we've had so few orders over the years
we've had to unpack, don't know.
I do maybe 1-2 orders a week, but I only deal in sets.
Straight set selling is another animal, I'll admit.
Yes it is indeed. I cant handle parts and minifigs I find it too niggly for me.
Of my 2000 plus sets....maybe only 6 are used (which I built). So New/Sealed
sets is my bench mark
Yes it is indeed. I cant handle parts and minifigs I find it too niggly for me.
Of my 2000 plus sets....maybe only 6 are used (which I built). So New/Sealed
sets is my bench mark
Yes it is indeed. I cant handle parts and minifigs I find it too niggly for me.
Of my 2000 plus sets....maybe only 6 are used (which I built). So New/Sealed
sets is my bench mark
Minifigures are fun and easy compared to parts.
I am still going through 1 1/2 totes full of minifigs for another prominent participant
on this site.
I am not enjoying it. I spent the last 10 years throwing new minifigs into these
totes which weighed 117lbs. Although I have come across several star wars and
comic con figs which are shockingly expensive. I don't even know-how to begin
to sell them.
If you were here and looked at them all on my lego table you would seriously
refer me to 1800mental health. Because I cant even tell you how I got some of
these apart from I bought some damaged boxes and tore them open. That is about
as factual as I can be.
ie: the 4 x sw1005 finch dallows to name but a few. I cant work out how they
are worth 1500 each. all I know I torn some boxes open just as Covid started
put the minifigs into some baggies and threw them in a tote and never looked
in there again.
I don't doubt what you are saying, I am just not a part and minifig guy.
ie: the 4 x sw1005 finch dallows to name but a few. I cant work out how they
are worth 1500 each. all I know I torn some boxes open just as Covid started
put the minifigs into some baggies and threw them in a tote and never looked
in there again.
its often surprising just how expensive some can get!
ie: the 4 x sw1005 finch dallows to name but a few. I cant work out how they
are worth 1500 each. all I know I torn some boxes open just as Covid started
put the minifigs into some baggies and threw them in a tote and never looked
in there again.
its often surprising just how expensive some can get!
Lol, wait until you get the Bill big boy!
Getting through them. Although Vicki just bought a batch of Hobbit minifigs,
she likes them I dont really care for them.
ie: the 4 x sw1005 finch dallows to name but a few. I cant work out how they
are worth 1500 each. all I know I torn some boxes open just as Covid started
put the minifigs into some baggies and threw them in a tote and never looked
in there again.
its often surprising just how expensive some can get!
Lol, wait until you get the Bill big boy!
it'll be a fun one! luckily breaking it into "smaller" amounts over
several purchases should help with making my bank not get to angry with me
Getting through them. Although Vicki just bought a batch of Hobbit minifigs,
she likes them I dont really care for them.
lotr figures are quite popular right now. hopefully she got a good deal!
ie: the 4 x sw1005 finch dallows to name but a few. I cant work out how they
are worth 1500 each. all I know I torn some boxes open just as Covid started
put the minifigs into some baggies and threw them in a tote and never looked
in there again.
its often surprising just how expensive some can get!
Lol, wait until you get the Bill big boy!
it'll be a fun one! luckily breaking it into "smaller" amounts over
several purchases should help with making my bank not get to angry with me
Getting through them. Although Vicki just bought a batch of Hobbit minifigs,
she likes them I dont really care for them.
lotr figures are quite popular right now. hopefully she got a good deal!
Just realized I need to send that dude 200 bucks. I think she did and I know
the seller thinks the same. I think for the 15 minifigs for 200 the seller was
being good to me as we have done countless deals well into the 5 figure ranges.
Oh you 100% have dibs. I had a lego guy from Edmonton viewing my collection a
couple of weekends ago and he was salivating over them. I couldnt help myself
and had to tease him. I said 100% the entire lot is for sale, he asks how much,
I said you would have to asked Nubs, I sold them to him, I am sure he will sell
them to you. He was so deflated. I enjoyed it as I had a bad deal with him recently
You handled the situation well. I try to lead with compassion and sometimes it
ends up being a mistake, but I never regret it. Had a seller for which I had
to file an NSS after two weeks, and he sent me a long email about being in a
mental hospital away from the internet (and lots of other strange info) so I
decided that believing him was the right thing to do. However after he finally
refunded the order, two days later he reversed the refund. Eventually I got my
money from PayPal. It was a pain in the neck but I still try to lead with compassion
as much as possible. His store is now closed due to NSSs so I do now believe
it was all a convoluted lie. I am nearly always willing to cancel orders for
buyers, because I understand things happen and BL isn’t always easy to understand.
Cheers!
In Problem Order, ScubaSteve writes:
In Problem Order, Nubs_Select writes:
In Problem Order, ScubaSteve writes:
In Problem Order, Nubs_Select writes:
In Problem Order, Nubs_Select writes:
ie: the 4 x sw1005 finch dallows to name but a few. I cant work out how they
are worth 1500 each. all I know I torn some boxes open just as Covid started
put the minifigs into some baggies and threw them in a tote and never looked
in there again.
its often surprising just how expensive some can get!
Lol, wait until you get the Bill big boy!
it'll be a fun one! luckily breaking it into "smaller" amounts over
several purchases should help with making my bank not get to angry with me
Getting through them. Although Vicki just bought a batch of Hobbit minifigs,
she likes them I dont really care for them.
lotr figures are quite popular right now. hopefully she got a good deal!
Just realized I need to send that dude 200 bucks. I think she did and I know
the seller thinks the same. I think for the 15 minifigs for 200 the seller was
being good to me as we have done countless deals well into the 5 figure ranges.
Oh you 100% have dibs. I had a lego guy from Edmonton viewing my collection a
couple of weekends ago and he was salivating over them. I couldnt help myself
and had to tease him. I said 100% the entire lot is for sale, he asks how much,
I said you would have to asked Nubs, I sold them to him, I am sure he will sell
them to you. He was so deflated. I enjoyed it as I had a bad deal with him recently
You handled the situation well. I try to lead with compassion and sometimes it
ends up being a mistake, but I never regret it. Had a seller for which I had
to file an NSS after two weeks, and he sent me a long email about being in a
mental hospital away from the internet (and lots of other strange info) so I
decided that believing him was the right thing to do. However after he finally
refunded the order, two days later he reversed the refund. Eventually I got my
money from PayPal. It was a pain in the neck but I still try to lead with compassion
as much as possible. His store is now closed due to NSSs so I do now believe
it was all a convoluted lie. I am nearly always willing to cancel orders for
buyers, because I understand things happen and BL isn’t always easy to understand.
Cheers!
At the end of the day I find it easier in life to do the right thing and be kind.
It takes so much negative energy to seeks revenge or blame etc.
I am going to NPB him next week. Its not a life changing decision for him because
an NPB works on a "3 strikes and you are out rule". It was just the way
he did it, not what he did.
As a few have pointed out to me in doing so I am alerting other members to this
potential behaviour by this person. So I think the morality is in this instance
I have an obligation to alert others that the ToS by this potential buyer may
not always be met.
I just feel like a bit of an %^&hole for doing it
In Problem Order, ScubaSteve writes:
In Problem Order, Nubs_Select writes:
In Problem Order, ScubaSteve writes:
In Problem Order, Nubs_Select writes:
In Problem Order, Nubs_Select writes:
ie: the 4 x sw1005 finch dallows to name but a few. I cant work out how they
are worth 1500 each. all I know I torn some boxes open just as Covid started
put the minifigs into some baggies and threw them in a tote and never looked
in there again.
its often surprising just how expensive some can get!
Lol, wait until you get the Bill big boy!
it'll be a fun one! luckily breaking it into "smaller" amounts over
several purchases should help with making my bank not get to angry with me
Getting through them. Although Vicki just bought a batch of Hobbit minifigs,
she likes them I dont really care for them.
lotr figures are quite popular right now. hopefully she got a good deal!
Just realized I need to send that dude 200 bucks. I think she did and I know
the seller thinks the same. I think for the 15 minifigs for 200 the seller was
being good to me as we have done countless deals well into the 5 figure ranges.
Oh you 100% have dibs. I had a lego guy from Edmonton viewing my collection a
couple of weekends ago and he was salivating over them. I couldnt help myself
and had to tease him. I said 100% the entire lot is for sale, he asks how much,
I said you would have to asked Nubs, I sold them to him, I am sure he will sell
them to you. He was so deflated. I enjoyed it as I had a bad deal with him recently
Canada, Alberta
USA, Washington
Sometimes when rereading what I posted, I start to question the
Even when iMessaging
France, Provence-Alpes-Côte d'Azur