Currently I have a process for sending a gentle reminder email for orders which
feedback has not been received. This process runs once per month for the last
45 days skipping the first 7 days.
Anyways this email only give them an order number to which to work off of. I
am hoping to improve on this and send a direct link to feedback for the specific
transaction.
I am not seeing a way to do this however. Anyone have any thoughts?
Currently I have a process for sending a gentle reminder email for orders which
feedback has not been received. This process runs once per month for the last
45 days skipping the first 7 days.
Anyways this email only give them an order number to which to work off of. I
am hoping to improve on this and send a direct link to feedback for the specific
transaction.
I am not seeing a way to do this however. Anyone have any thoughts?
honestly you should not send out those mails because not everyone will leave
feedback since its optional.
I would not push your buyers to leave feedback, if people get annoyed by it they
might even be inclined to leave you neutral/negative feedback.
Currently I have a process for sending a gentle reminder email for orders which
feedback has not been received. This process runs once per month for the last
45 days skipping the first 7 days.
Anyways this email only give them an order number to which to work off of. I
am hoping to improve on this and send a direct link to feedback for the specific
transaction.
I am not seeing a way to do this however. Anyone have any thoughts?
honestly you should not send out those mails because not everyone will leave
feedback since its optional.
I would not push your buyers to leave feedback, if people get annoyed by it they
might even be inclined to leave you neutral/negative feedback.
Currently I have a process for sending a gentle reminder email for orders which
feedback has not been received. This process runs once per month for the last
45 days skipping the first 7 days.
Anyways this email only give them an order number to which to work off of. I
am hoping to improve on this and send a direct link to feedback for the specific
transaction.
I am not seeing a way to do this however. Anyone have any thoughts?
honestly you should not send out those mails because not everyone will leave
feedback since its optional.
I would not push your buyers to leave feedback, if people get annoyed by it they
might even be inclined to leave you neutral/negative feedback.
We are not talking about multiple emails just a single one as is pretty normal
in most e-commerce transactions. That email says something to the affect of "hey
hope you liked your experience, if you did and are inclined to please leave us
some feedback and if not let me know how I can make it better".
I have seen a positive uptick and was more asking about a way to make things
easier on the buyer.
Currently I have a process for sending a gentle reminder email for orders which
feedback has not been received. This process runs once per month for the last
45 days skipping the first 7 days.
Anyways this email only give them an order number to which to work off of. I
am hoping to improve on this and send a direct link to feedback for the specific
transaction.
I am not seeing a way to do this however. Anyone have any thoughts?
honestly you should not send out those mails because not everyone will leave
feedback since its optional.
I would not push your buyers to leave feedback, if people get annoyed by it they
might even be inclined to leave you neutral/negative feedback.
We are not talking about multiple emails just a single one as is pretty normal
in most e-commerce transactions. That email says something to the affect of "hey
hope you liked your experience, if you did and are inclined to please leave us
some feedback and if not let me know how I can make it better".
I have seen a positive uptick and was more asking about a way to make things
easier on the buyer.
I'd be inclined to put similar sentiments in your drive through message and
leave it at that. As lots of people have said; don't chase feedback, people
don't like it.
At the end of the day if you get a few more positive feedback no one is going
to care, but if you get even a couple of neutral or negative as a result of
what people consider spam, it could hurt you a lot. Feedback receipt percentage
is nice, but it's not a good metric to put effort into.
We are not talking about multiple emails just a single one as is pretty normal
in most e-commerce transactions.
Pretty normal yes. And it's also pretty annoying that it has become the norm.
True story: I sent my vacuum cleaner off for repair a week ago. Yesterday they
sent me an email asking me to rate and review my experience. I have not even
received it back yet so reviewed the experience as negative
Be careful what you wish for. Some of these buyers may not have left you feedback
for a reason
Currently I have a process for sending a gentle reminder email for orders which
feedback has not been received. This process runs once per month for the last
45 days skipping the first 7 days.
Anyways this email only give them an order number to which to work off of. I
am hoping to improve on this and send a direct link to feedback for the specific
transaction.
I am not seeing a way to do this however. Anyone have any thoughts?
If you don't want to geopardise your store, don't! As a buyer, if I receive
that email, I make sure I won't leave any feedback and I won't order
again neither.
Buyer paid you for the order and got Lego. Don't bother him further! In the
drive-thru message that you send when an order is shipped, it is already there:
"
Your BrickLink order #### was shipped today ##### and should be reaching you
soon! Thanks so much for choosing BrickaLick to serve your Lego needs! I hope
this transaction has been as smooth for you as it has been for me, and that we
have the opportunity to cross each others paths in the future. In the event
that something is not right with your order please contact me ASAP so we can
work everything out - If all is well, I would certainly appreciate it if you
take a moment to comment about your experience with BrickaLick by leaving me
constructive feedback.
"
Currently I have a process for sending a gentle reminder email for orders which
feedback has not been received. This process runs once per month for the last
45 days skipping the first 7 days.
Anyways this email only give them an order number to which to work off of. I
am hoping to improve on this and send a direct link to feedback for the specific
transaction.
I am not seeing a way to do this however. Anyone have any thoughts?
If you don't want to geopardise your store, don't! As a buyer, if I receive
that email, I make sure I won't leave any feedback and I won't order
again neither.
Buyer paid you for the order and got Lego. Don't bother him further! In the
drive-thru message that you send when an order is shipped, it is already there:
"
Your BrickLink order #### was shipped today ##### and should be reaching you
soon! Thanks so much for choosing BrickaLick to serve your Lego needs! I hope
this transaction has been as smooth for you as it has been for me, and that we
have the opportunity to cross each others paths in the future. In the event
that something is not right with your order please contact me ASAP so we can
work everything out - If all is well, I would certainly appreciate it if you
take a moment to comment about your experience with BrickaLick by leaving me
constructive feedback.
"
We are talking about a single "hey how are you doing" email which happens
frequently in almost all e-commerce. No one is being nagged 1000 times, just
friendly hey how are you.
Currently I have a process for sending a gentle reminder email for orders which
feedback has not been received. This process runs once per month for the last
45 days skipping the first 7 days.
Anyways this email only give them an order number to which to work off of. I
am hoping to improve on this and send a direct link to feedback for the specific
transaction.
I am not seeing a way to do this however. Anyone have any thoughts?
If you don't want to geopardise your store, don't! As a buyer, if I receive
that email, I make sure I won't leave any feedback and I won't order
again neither.
Buyer paid you for the order and got Lego. Don't bother him further! In the
drive-thru message that you send when an order is shipped, it is already there:
"
Your BrickLink order #### was shipped today ##### and should be reaching you
soon! Thanks so much for choosing BrickaLick to serve your Lego needs! I hope
this transaction has been as smooth for you as it has been for me, and that we
have the opportunity to cross each others paths in the future. In the event
that something is not right with your order please contact me ASAP so we can
work everything out - If all is well, I would certainly appreciate it if you
take a moment to comment about your experience with BrickaLick by leaving me
constructive feedback.
"
We are talking about a single "hey how are you doing" email which happens
frequently in almost all e-commerce. No one is being nagged 1000 times, just
friendly hey how are you.
When people are buying on line they're expecting the goods they ordered.
It's not a social media they've subscribed to.
You should avoid "hey how are you doing" messages
As many others said: ship the goods, send a notification of the shipment with
an eventual link to the feedback page and simply forget the order; don't
set it Received or Completed, but file it on your side.
Currently I have a process for sending a gentle reminder email for orders which
feedback has not been received. This process runs once per month for the last
45 days skipping the first 7 days.
Anyways this email only give them an order number to which to work off of. I
am hoping to improve on this and send a direct link to feedback for the specific
transaction.
I am not seeing a way to do this however. Anyone have any thoughts?
I believe you can add Macro tags to the Thank You, Drive Thru message that will
provide a clickable link to the order.
If you are using some other automated process that you designed, you may need
to implement something similar or exactly like Macro tags that will populate
the BL order number for you.
* * *
In general, it is considered NOT a good idea to send repeated messages asking
for feedback. It may come down to a case of "be careful what you ask for"
in that buyers who feel harassed or annoyed by the repeated messages may write
FB that is not as good as you would like it to be.
Currently I have a process for sending a gentle reminder email for orders which
feedback has not been received. This process runs once per month for the last
45 days skipping the first 7 days.
Anyways this email only give them an order number to which to work off of. I
am hoping to improve on this and send a direct link to feedback for the specific
transaction.
I am not seeing a way to do this however. Anyone have any thoughts?
I believe you can add Macro tags to the Thank You, Drive Thru message that will
provide a clickable link to the order.
If you are using some other automated process that you designed, you may need
to implement something similar or exactly like Macro tags that will populate
the BL order number for you.
* * *
In general, it is considered NOT a good idea to send repeated messages asking
for feedback. It may come down to a case of "be careful what you ask for"
in that buyers who feel harassed or annoyed by the repeated messages may write
FB that is not as good as you would like it to be.
____
Thank you, yes I can do it from the drive thru but exploring an external way
of doing it as well. No one is talking about repeated anything here we are talking
about a singular e-mail.
Thank you, yes I can do it from the drive thru but exploring an external way
of doing it as well. No one is talking about repeated anything here we are talking
about a singular e-mail.
Maybe send one email to all of your buyers that covers all the bases:
If you already left feedback, thank you.
If you didn't leave feedback yet, you can do so here:
where XX is the order number. You would need a process/macro to auto-insert the
order number.
That being said I do think this is asking for trouble, as others have stated.
The Bricklink feedback percentage is a lifetime percentage, so if some jackass
gets annoyed and leaves you a negative it will affect your FB % forever.
Thank you, yes I can do it from the drive thru but exploring an external way
of doing it as well. No one is talking about repeated anything here we are talking
about a singular e-mail.
Maybe send one email to all of your buyers that covers all the bases:
If you already left feedback, thank you.
If you didn't leave feedback yet, you can do so here:
where XX is the order number. You would need a process/macro to auto-insert the
order number.
That being said I do think this is asking for trouble, as others have stated.
The Bricklink feedback percentage is a lifetime percentage, so if some jackass
gets annoyed and leaves you a negative it will affect your FB % forever.
Thank you and a singular email is exactly the approach. My question is all of
this was not should it be done but how to get it done in regard to feedback.
I can do most everything through the API except for generating the URL is need
for direct feedback. I can do it manually but that is not where I want to be
with this.
Currently I have a process for sending a gentle reminder email for orders which
feedback has not been received. This process runs once per month for the last
45 days skipping the first 7 days.
Anyways this email only give them an order number to which to work off of. I
am hoping to improve on this and send a direct link to feedback for the specific
transaction.
I am not seeing a way to do this however. Anyone have any thoughts?
as the others have mentioned, asking buyers for feedback is only asking for trouble.
feedback is fully optional and not required and its of no benefit to the seller
to ask for it from the buyer.
on a site note you have this
"At this time, Mike's Bricks ships only within the Norrh America. This
includes the United States and all 50 states, Washington D.C., and U.S. territories,
Canada and Mexico."
in your terms however you only ship to the usa
Also this is incomplete:
6. Contact Information
If you have any questions, concerns, or inquiries regarding your LEGO purchase
from Mike's Bricks, please contact us at [Insert Contact Information].
Also this is incomplete:
6. Contact Information
If you have any questions, concerns, or inquiries regarding your LEGO purchase
from Mike's Bricks, please contact us at [Insert Contact Information].
Currently I have a process for sending a gentle reminder email for orders which
feedback has not been received. This process runs once per month for the last
45 days skipping the first 7 days.
Anyways this email only give them an order number to which to work off of. I
am hoping to improve on this and send a direct link to feedback for the specific
transaction.
I am not seeing a way to do this however. Anyone have any thoughts?
as the others have mentioned, asking buyers for feedback is only asking for trouble.
feedback is fully optional and not required and its of no benefit to the seller
to ask for it from the buyer.
on a site note you have this
"At this time, Mike's Bricks ships only within the Norrh America. This
includes the United States and all 50 states, Washington D.C., and U.S. territories,
Canada and Mexico."
in your terms however you only ship to the usa
I currently have Canida and Mexico turned off but normally are options.
Currently I have a process for sending a gentle reminder email for orders which
feedback has not been received. This process runs once per month for the last
45 days skipping the first 7 days.
Anyways this email only give them an order number to which to work off of. I
am hoping to improve on this and send a direct link to feedback for the specific
transaction.
I am not seeing a way to do this however. Anyone have any thoughts?
Your name sounded familiar so I looked through my past orders and I have ordered
from you in the past. I also left feedback for you because I had a good experience.
However, if I had not had a good experience (ie some of the pieces were more
worn than they should have been etc), I would probably not have contacted you
and definitely would not have left feedback. If I received an email asking for
feedback (After deliberately not leaving feedback), I would probably have left
a neutral feedback. Overall, Besides the initial drive through email, I do not
want to be contacted by a seller unless there is an issue.
Currently I have a process for sending a gentle reminder email for orders which
feedback has not been received. This process runs once per month for the last
45 days skipping the first 7 days.
Anyways this email only give them an order number to which to work off of. I
am hoping to improve on this and send a direct link to feedback for the specific
transaction.
I am not seeing a way to do this however. Anyone have any thoughts?
So I assume the buyer is setup similar, links on bl are basic and not encrypted.
I would think a business card asking for feedback is more kosher than spamming
people
Currently I have a process for sending a gentle reminder email for orders which
feedback has not been received. This process runs once per month for the last
45 days skipping the first 7 days.
Anyways this email only give them an order number to which to work off of. I
am hoping to improve on this and send a direct link to feedback for the specific
transaction.
I am not seeing a way to do this however. Anyone have any thoughts?
So I assume the buyer is setup similar, links on bl are basic and not encrypted.
I would think a business card asking for feedback is more kosher than spamming
people
Currently I have a process for sending a gentle reminder email for orders which
feedback has not been received. This process runs once per month for the last
45 days skipping the first 7 days.
Anyways this email only give them an order number to which to work off of. I
am hoping to improve on this and send a direct link to feedback for the specific
transaction.
I am not seeing a way to do this however. Anyone have any thoughts?
So I assume the buyer is setup similar, links on bl are basic and not encrypted.
I would think a business card asking for feedback is more kosher than spamming
people
One email is not spam this is what everyone is missing. This is a singular email
that covers all bases depending on order status. It is variable in that way as
well.
Currently I have a process for sending a gentle reminder email for orders which
feedback has not been received. This process runs once per month for the last
45 days skipping the first 7 days.
Anyways this email only give them an order number to which to work off of. I
am hoping to improve on this and send a direct link to feedback for the specific
transaction.
I am not seeing a way to do this however. Anyone have any thoughts?
So I assume the buyer is setup similar, links on bl are basic and not encrypted.
I would think a business card asking for feedback is more kosher than spamming
people
One email is not spam this is what everyone is missing. This is a singular email
that covers all bases depending on order status. It is variable in that way as
well.
some users may still consider it spam
"irrelevant or inappropriate messages sent on the internet to a large number
of recipients."
as you are sending unsolicited messages to users of all orders. doing this over
time will almost guarantee negative feedback so id still strongly caution against
doing so.
Currently I have a process for sending a gentle reminder email for orders which
feedback has not been received. This process runs once per month for the last
45 days skipping the first 7 days.
Anyways this email only give them an order number to which to work off of. I
am hoping to improve on this and send a direct link to feedback for the specific
transaction.
I am not seeing a way to do this however. Anyone have any thoughts?
So I assume the buyer is setup similar, links on bl are basic and not encrypted.
I would think a business card asking for feedback is more kosher than spamming
people
One email is not spam this is what everyone is missing. This is a singular email
that covers all bases depending on order status. It is variable in that way as
well.
but that is exactly what the drive-through mail is for, i dont see why you want
send another mail after that?
Currently I have a process for sending a gentle reminder email for orders which
feedback has not been received. This process runs once per month for the last
45 days skipping the first 7 days.
Anyways this email only give them an order number to which to work off of. I
am hoping to improve on this and send a direct link to feedback for the specific
transaction.
I am not seeing a way to do this however. Anyone have any thoughts?
So I assume the buyer is setup similar, links on bl are basic and not encrypted.
I would think a business card asking for feedback is more kosher than spamming
people
One email is not spam this is what everyone is missing. This is a singular email
that covers all bases depending on order status. It is variable in that way as
well.
but that is exactly what the drive-through mail is for, i dont see why you want
send another mail after that?
Currently I have a process for sending a gentle reminder email for orders which
feedback has not been received. This process runs once per month for the last
45 days skipping the first 7 days.
Anyways this email only give them an order number to which to work off of. I
am hoping to improve on this and send a direct link to feedback for the specific
transaction.
I am not seeing a way to do this however. Anyone have any thoughts?
So I assume the buyer is setup similar, links on bl are basic and not encrypted.
I would think a business card asking for feedback is more kosher than spamming
people
One email is not spam this is what everyone is missing. This is a singular email
that covers all bases depending on order status. It is variable in that way as
well.
but that is exactly what the drive-through mail is for, i dont see why you want
send another mail after that?
Spam maybe?
Like the looks of your new id pic
Thank you, I had it designed a couple of weeks ago
Currently I have a process for sending a gentle reminder email for orders which
feedback has not been received. This process runs once per month for the last
45 days skipping the first 7 days.
Anyways this email only give them an order number to which to work off of. I
am hoping to improve on this and send a direct link to feedback for the specific
transaction.
I am not seeing a way to do this however. Anyone have any thoughts?
So I assume the buyer is setup similar, links on bl are basic and not encrypted.
I would think a business card asking for feedback is more kosher than spamming
people
One email is not spam this is what everyone is missing. This is a singular email
that covers all bases depending on order status. It is variable in that way as
well.
but that is exactly what the drive-through mail is for, i dont see why you want
send another mail after that?
Spam maybe?
Like the looks of your new id pic
Thank you, I had it designed a couple of weeks ago
I agree with what others have said, you shouldn't send these separate emails
at all.
If I didn't leave a seller feedback for some reason (which I do try to do)
and I received an email asking for feedback to be posted, I would give a Neutral
rating at best, and I would specifically mention the nag email in it.
On a similar note, if I looked at a seller's feedback and saw mention of
this practice, I would be less likely to buy from them and more likely to not
give feedback if I did end up buying from them (and if they sent me a nag email
because I didn't leave feedback, see above).
Currently I have a process for sending a gentle reminder email for orders which
feedback has not been received. This process runs once per month for the last
45 days skipping the first 7 days.
Anyways this email only give them an order number to which to work off of. I
am hoping to improve on this and send a direct link to feedback for the specific
transaction.
I am not seeing a way to do this however. Anyone have any thoughts?
On the same topic, I just ordered my tenth order and was really looking forward
to getting my yellow brick...until I realized the seller I ordered from hasn't
given feedback to orders since May.
Seeing as there is a general agreement that you shouldn't ask for feedback
as a seller, would it be permissible for you as a buyer to say something along
the lines of in a BL message, "I got my order, everything perfect, and I
will gladly reciprocate any positive feedback left. Thanks!"?
Currently I have a process for sending a gentle reminder email for orders which
feedback has not been received. This process runs once per month for the last
45 days skipping the first 7 days.
Anyways this email only give them an order number to which to work off of. I
am hoping to improve on this and send a direct link to feedback for the specific
transaction.
I am not seeing a way to do this however. Anyone have any thoughts?
On the same topic, I just ordered my tenth order and was really looking forward
to getting my yellow brick...until I realized the seller I ordered from hasn't
given feedback to orders since May.
Seeing as there is a general agreement that you shouldn't ask for feedback
as a seller, would it be permissible for you as a buyer to say something along
the lines of in a BL message, "I got my order, everything perfect, and I
will gladly reciprocate any positive feedback left. Thanks!"?
Sure you deserve a positive feedback, as you ordered and paid.
Very sorry this seller doesn't provide feedback
But as we many say about sellers, as feedback being optional, you may not ask
for it.
A (bad) seller could feel this as an hassle.
While he could be the hassle (see what I meant?)
Currently I have a process for sending a gentle reminder email for orders which
feedback has not been received. This process runs once per month for the last
45 days skipping the first 7 days.
Anyways this email only give them an order number to which to work off of. I
am hoping to improve on this and send a direct link to feedback for the specific
transaction.
I am not seeing a way to do this however. Anyone have any thoughts?
On the same topic, I just ordered my tenth order and was really looking forward
to getting my yellow brick...until I realized the seller I ordered from hasn't
given feedback to orders since May.
Seeing as there is a general agreement that you shouldn't ask for feedback
as a seller, would it be permissible for you as a buyer to say something along
the lines of in a BL message, "I got my order, everything perfect, and I
will gladly reciprocate any positive feedback left. Thanks!"?
Some sellers will not give feedback until you do. Some sellers also mass post
feedback after a certain time. When looking at this seller, did they review
a lot of buyers on the same date? If so, they may do it again 6 months after
that.
On the same topic, I just ordered my tenth order and was really looking forward
to getting my yellow brick...until I realized the seller I ordered from hasn't
given feedback to orders since May.
Some stores (high volume ones) do it every few months. I had one nip in two
weeks before the six month limit once.
Currently I have a process for sending a gentle reminder email for orders which
feedback has not been received. This process runs once per month for the last
45 days skipping the first 7 days.
Anyways this email only give them an order number to which to work off of. I
am hoping to improve on this and send a direct link to feedback for the specific
transaction.
I am not seeing a way to do this however. Anyone have any thoughts?
Yeeeea... Don't do that.
As a store with favorable terms and fees I get a a lot of 0 and sub-10 feedback
buyers. For these buyers I do include a letter in their package that explains
the buying process like "what's that green dot mean?" and
"You should have gotten a drive-thru email, to make sure bricklink messages
are getting through to you, check your spam/junk folder" and stuff like
that.
I then just briefly mention that if everything is good with their order, they
can mark it as "complete" and then leave feedback. "Feedback
is important in case you ever want to open a store."
It appears to be relatively successful since new users often don't know what
to do.
As for the more established buyers; they know exactly what they're doing
and it's a lost cause IMO. I have buyers with 11,000+ feedback that have
only left ~200 for others. Absolutely no point even putting a $100 bill in their
package with a handwritten request for feedback, they're just not going to
be bothered by it.
As a store with favorable terms and fees I get a a lot of 0 and sub-10 feedback
buyers.
Oops, I left out the part where I don't put the letter in the package if
those high single digit buyers have been on the site for several months. Every
now and then you'll get someone who fits the bill, but they made 10 orders
on the same day and I'll put this letter in theirs. For people with 10 transactions
over the past year; I just let it go.
USA, New Hampshire
Canada, Alberta
France, Provence-Alpes-Côte d'Azur
United Kingdom, England
United Kingdom, Scotland
