I placed an order in September with a store. It appeared to me to be lost according
to the tracking. I have contacted the seller the first time they responded with
the tracking number. Every time I’ve contacted them since they do not respond.
The post office said that it literally has vanished. There is zero record of
it aside from when they received it September 26. They said the sender can file
a claim. I want a full refund, what recourse do I have on this site with the
seller?
I placed an order in September with a store. It appeared to me to be lost according
to the tracking. I have contacted the seller the first time they responded with
the tracking number. Every time I’ve contacted them since they do not respond.
The post office said that it literally has vanished. There is zero record of
it aside from when they received it September 26. They said the sender can file
a claim. I want a full refund, what recourse do I have on this site with the
seller?
I would attempt to reach out to the seller and if they do not get back to you
in a reasonable amount of time then I recommend that you file a NSS against them.
You can find out how to do that via the help center.
I placed an order in September with a store. It appeared to me to be lost according
to the tracking. I have contacted the seller the first time they responded with
the tracking number. Every time I’ve contacted them since they do not respond.
The post office said that it literally has vanished. There is zero record of
it aside from when they received it September 26. They said the sender can file
a claim. I want a full refund, what recourse do I have on this site with the
seller?
I placed an order in September with a store. It appeared to me to be lost according
to the tracking. I have contacted the seller the first time they responded with
the tracking number. Every time I’ve contacted them since they do not respond.
The post office said that it literally has vanished. There is zero record of
it aside from when they received it September 26. They said the sender can file
a claim. I want a full refund, what recourse do I have on this site with the
seller?
Give the seller one week to respond.
After that, file an NSS on Bricklink and a PayPal claim via PayPal.
Sometimes, a package gets delayed for some time. Your was sent about 25 days
ago. It may still reappear on the surface!
I placed an order in September with a store. It appeared to me to be lost according
to the tracking. I have contacted the seller the first time they responded with
the tracking number. Every time I’ve contacted them since they do not respond.
The post office said that it literally has vanished. There is zero record of
it aside from when they received it September 26. They said the sender can file
a claim. I want a full refund, what recourse do I have on this site with the
seller?
NSS (Non-Shipping Seller)
If this doesn't get the seller to respond, file a PayPal claim (if you paid
via PayPal) or a chargeback with your credit card (if you paid via Stripe).
Wow I got a reply from the seller and this is what it said:
“Sorry,
If you read my store policies it states that once it goes to the Post Office
it’s out of my hands.
Contact the Post Office’s customer support.
Thanks “
I’m shocked someone would have such poor business ethics. I’ve been a member
of this site for 20 years and never had this happen. My feedback will reflect
my disappointment. I will contact PayPal though, thanks for all the advice!
In Help, hopeline writes:
I placed an order in September with a store. It appeared to me to be lost according
to the tracking. I have contacted the seller the first time they responded with
the tracking number. Every time I’ve contacted them since they do not respond.
The post office said that it literally has vanished. There is zero record of
it aside from when they received it September 26. They said the sender can file
a claim. I want a full refund, what recourse do I have on this site with the
seller?
I placed an order in September with a store. It appeared to me to be lost according
to the tracking. I have contacted the seller the first time they responded with
the tracking number. Every time I’ve contacted them since they do not respond.
The post office said that it literally has vanished. There is zero record of
it aside from when they received it September 26. They said the sender can file
a claim. I want a full refund, what recourse do I have on this site with the
seller?
The hive mind is going to (correctly) tell you that the seller is wrong and that
the seller needs to make sure you get your product regardless of what they might
say in their terms.
Order lost. Seller refunds you 100%. Seller takes up the insurance claim with
courier. End of story.
Wow I got a reply from the seller and this is what it said:
“Sorry,
If you read my store policies it states that once it goes to the Post Office
it’s out of my hands.
Contact the Post Office’s customer support.
Thanks “
I’m shocked someone would have such poor business ethics. I’ve been a member
of this site for 20 years and never had this happen. My feedback will reflect
my disappointment. I will contact PayPal though, thanks for all the advice!
I wouldn't bother communicating with the seller again. Just contact PayPal
and let them deal with it. You've given the seller the opportunity to put
it right and they have refused. I doubt it is worth filing a NSS here either.
It will be removed once the seller shows that they refunded you, even if they
needed to be forced to refund you.
Wow I got a reply from the seller and this is what it said:
“Sorry,
If you read my store policies it states that once it goes to the Post Office
it’s out of my hands.
Contact the Post Office’s customer support.
Thanks “
I’m shocked someone would have such poor business ethics. I’ve been a member
of this site for 20 years and never had this happen. My feedback will reflect
my disappointment. I will contact PayPal though, thanks for all the advice!
I wouldn't bother communicating with the seller again. Just contact PayPal
and let them deal with it. You've given the seller the opportunity to put
it right and they have refused. I doubt it is worth filing a NSS here either.
It will be removed once the seller shows that they refunded you, even if they
needed to be forced to refund you.
There's always the off chance the seller doesn't respond to the NSS and
just lets it complete.
Wow I got a reply from the seller and this is what it said:
“Sorry,
If you read my store policies it states that once it goes to the Post Office
it’s out of my hands.
Contact the Post Office’s customer support.
Thanks “
I’m shocked someone would have such poor business ethics. I’ve been a member
of this site for 20 years and never had this happen. My feedback will reflect
my disappointment. I will contact PayPal though, thanks for all the advice!
I wouldn't bother communicating with the seller again. Just contact PayPal
and let them deal with it. You've given the seller the opportunity to put
it right and they have refused. I doubt it is worth filing a NSS here either.
It will be removed once the seller shows that they refunded you, even if they
needed to be forced to refund you.
Never understood why BL allows filing an NSS when the payment is through PayPal.
Once the buyer contacts the seller and they don't respond or respond inadequately,
buyer has to file a claim with PayPal anyway to be refunded. Seller then files
proof of the refund and the NSS is removed. Seems like alot of unnecessary work
for the BL staff.
I've asked this numerous times on the forum, still don't know the answer.
I do understand the need for an NSS if the buyer did not pay with PayPal and
has no other recourse.
Wow I got a reply from the seller and this is what it said:
“Sorry,
If you read my store policies it states that once it goes to the Post Office
it’s out of my hands.
Contact the Post Office’s customer support.
Thanks “
I’m shocked someone would have such poor business ethics. I’ve been a member
of this site for 20 years and never had this happen. My feedback will reflect
my disappointment. I will contact PayPal though, thanks for all the advice!
In Help, hopeline writes:
I placed an order in September with a store. It appeared to me to be lost according
to the tracking. I have contacted the seller the first time they responded with
the tracking number. Every time I’ve contacted them since they do not respond.
The post office said that it literally has vanished. There is zero record of
it aside from when they received it September 26. They said the sender can file
a claim. I want a full refund, what recourse do I have on this site with the
seller?
The seller is incorrect, they paid for the package and they would be the one
that had to file the claim.
Wow I got a reply from the seller and this is what it said:
“Sorry,
If you read my store policies it states that once it goes to the Post Office
it’s out of my hands.
Contact the Post Office’s customer support.
Thanks “
I’m shocked someone would have such poor business ethics. I’ve been a member
of this site for 20 years and never had this happen. My feedback will reflect
my disappointment. I will contact PayPal though, thanks for all the advice!
Wild that some sellers still go that route. Hopefully the PayPal claim goes smoothly
for you!
I see this store policy all the time, it's widespread.
In Help, Nubs_Select writes:
In Help, hopeline writes:
Wow I got a reply from the seller and this is what it said:
“Sorry,
If you read my store policies it states that once it goes to the Post Office
it’s out of my hands.
Contact the Post Office’s customer support.
Thanks “
I’m shocked someone would have such poor business ethics. I’ve been a member
of this site for 20 years and never had this happen. My feedback will reflect
my disappointment. I will contact PayPal though, thanks for all the advice!
Wild that some sellers still go that route. Hopefully the PayPal claim goes smoothly
for you!
When I see these types of terms in a store's policies (not responsible once
shipped, 5% paypal fee, etc.) I just dislike the store and shop elsewhere.
In Help, zorbanj writes:
I see this store policy all the time, it's widespread.
In Help, Nubs_Select writes:
In Help, hopeline writes:
Wow I got a reply from the seller and this is what it said:
“Sorry,
If you read my store policies it states that once it goes to the Post Office
it’s out of my hands.
Contact the Post Office’s customer support.
Thanks “
I’m shocked someone would have such poor business ethics. I’ve been a member
of this site for 20 years and never had this happen. My feedback will reflect
my disappointment. I will contact PayPal though, thanks for all the advice!
Wild that some sellers still go that route. Hopefully the PayPal claim goes smoothly
for you!
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