I recently cancelled an order at the customer’s request and PayPal refunded me
the PayPal fee.
Just putting this out there because it seems that I keep reading here that PayPal
does not refund fees.
Not sure if this is a new PayPal procedure or if I have been misunderstanding
people’s posts, but it was good news to me!
😃
wow! that is news to me! I wonder if its a new law or something as recently
(like within the past few years) ebay also started to refund all the fees on
cancelled orders
Yes I was very surprised! It was listed separately as “Refund from PayPal: Fee
Reversal.” And the amount matched up with the PayPal fee of the order.
In Selling, Nubs_Select writes:
In Selling, Swatson217 writes:
I recently cancelled an order at the customer’s request and PayPal refunded me
the PayPal fee.
Just putting this out there because it seems that I keep reading here that PayPal
does not refund fees.
Not sure if this is a new PayPal procedure or if I have been misunderstanding
people’s posts, but it was good news to me!
😃
wow! that is news to me! I wonder if its a new law or something as recently
(like within the past few years) ebay also started to refund all the fees on
cancelled orders
Yes I was very surprised! It was listed separately as “Refund from PayPal: Fee
Reversal.” And the amount matched up with the PayPal fee of the order.
could you perhaps post a picture of it please?
Mmmmh I may have an idea...
As their terms show:
Commercial Transaction Refunds
If you refund a Commercial Transaction payment, there are no fees to make the
refund, but the fees you originally paid to receive the payment are not returned
to you.
And it's written literally everywhere they don't refund fees, so they
should NOT.
But here it can be different in this case, when there's taxes involved, on
the above picture "Partner fees".
As they've to refund the taxes, they've to refund the fees because there
are fees on the taxes.
In this case they could refund the fees on the taxes (like 1 cent maybe) but
that'd be hard to explain, and an accounting nightmare.
So maybe it's a specific agreement for when there's taxes involved.
Which is why when Nubs_Select bought in my shop I wasn't refunded the fees
(no taxes to Canada), and when I bought to Nubs_Select he wasn't refunded
neither, because I bought as B2B, no taxes.
Could someone check on their side (US/Can) if they've been refunded fees
on a recent transaction NOT involving taxes?
Yes I was very surprised! It was listed separately as “Refund from PayPal: Fee
Reversal.” And the amount matched up with the PayPal fee of the order.
could you perhaps post a picture of it please?
Mmmmh I may have an idea...
As their terms show:
Commercial Transaction Refunds
If you refund a Commercial Transaction payment, there are no fees to make the
refund, but the fees you originally paid to receive the payment are not returned
to you.
And it's written literally everywhere they don't refund fees, so they
should NOT.
But here it can be different in this case, when there's taxes involved, on
the above picture "Partner fees".
As they've to refund the taxes, they've to refund the fees because there
are fees on the taxes.
In this case they could refund the fees on the taxes (like 1 cent maybe) but
that'd be hard to explain, and an accounting nightmare.
So maybe it's a specific agreement for when there's taxes involved.
Which is why when Nubs_Select bought in my shop I wasn't refunded the fees
(no taxes to Canada), and when I bought to Nubs_Select he wasn't refunded
neither, because I bought as B2B, no taxes.
Could someone check on their side (US/Can) if they've been refunded fees
on a recent transaction NOT involving taxes?
I just checked and an order i had that involving taxes (yes you said for without
taxes) it did not refund any fees even tho it still refunded the sales tax
Yes I was very surprised! It was listed separately as “Refund from PayPal: Fee
Reversal.” And the amount matched up with the PayPal fee of the order.
could you perhaps post a picture of it please?
Mmmmh I may have an idea...
As their terms show:
Commercial Transaction Refunds
If you refund a Commercial Transaction payment, there are no fees to make the
refund, but the fees you originally paid to receive the payment are not returned
to you.
And it's written literally everywhere they don't refund fees, so they
should NOT.
But here it can be different in this case, when there's taxes involved, on
the above picture "Partner fees".
As they've to refund the taxes, they've to refund the fees because there
are fees on the taxes.
In this case they could refund the fees on the taxes (like 1 cent maybe) but
that'd be hard to explain, and an accounting nightmare.
So maybe it's a specific agreement for when there's taxes involved.
Which is why when Nubs_Select bought in my shop I wasn't refunded the fees
(no taxes to Canada), and when I bought to Nubs_Select he wasn't refunded
neither, because I bought as B2B, no taxes.
Could someone check on their side (US/Can) if they've been refunded fees
on a recent transaction NOT involving taxes?
I just checked and an order i had that involving taxes (yes you said for without
taxes) it did not refund any fees even tho it still refunded the sales tax
I don't get it, in your first pic it shows 0.06 of refunded fees?
Yes I was very surprised! It was listed separately as “Refund from PayPal: Fee
Reversal.” And the amount matched up with the PayPal fee of the order.
could you perhaps post a picture of it please?
Mmmmh I may have an idea...
As their terms show:
Commercial Transaction Refunds
If you refund a Commercial Transaction payment, there are no fees to make the
refund, but the fees you originally paid to receive the payment are not returned
to you.
And it's written literally everywhere they don't refund fees, so they
should NOT.
But here it can be different in this case, when there's taxes involved, on
the above picture "Partner fees".
As they've to refund the taxes, they've to refund the fees because there
are fees on the taxes.
In this case they could refund the fees on the taxes (like 1 cent maybe) but
that'd be hard to explain, and an accounting nightmare.
So maybe it's a specific agreement for when there's taxes involved.
Which is why when Nubs_Select bought in my shop I wasn't refunded the fees
(no taxes to Canada), and when I bought to Nubs_Select he wasn't refunded
neither, because I bought as B2B, no taxes.
Could someone check on their side (US/Can) if they've been refunded fees
on a recent transaction NOT involving taxes?
I just checked and an order i had that involving taxes (yes you said for without
taxes) it did not refund any fees even tho it still refunded the sales tax
I don't get it, in your first pic it shows 0.06 of refunded fees?
Could someone check on their side (US/Can) if they've been refunded fees
on a recent transaction NOT involving taxes?
I just checked and an order i had that involving taxes (yes you said for without
taxes) it did not refund any fees even tho it still refunded the sales tax
I don't get it, in your first pic it shows 0.06 of refunded fees?
that's the tax refund
Yes, but I meant, it's possible fees are refunded when there's partner
fees (taxes added by BrickLink) involved.
I don't know what happens, could be specific cases or accounts, payment modes,
or whatever.
I'd like to know because their Terms and zillion web pages (and my PayPal
account showing historical refunds) state the contrary.
Could someone check on their side (US/Can) if they've been refunded fees
on a recent transaction NOT involving taxes?
I just checked and an order i had that involving taxes (yes you said for without
taxes) it did not refund any fees even tho it still refunded the sales tax
I don't get it, in your first pic it shows 0.06 of refunded fees?
that's the tax refund
Yes, but I meant, it's possible fees are refunded when there's partner
fees (taxes added by BrickLink) involved.
I don't know what happens, could be specific cases or accounts, payment modes,
or whatever.
I'd like to know because their Terms and zillion web pages (and my PayPal
account showing historical refunds) state the contrary.
Just checked a prior partial refund and I got a fee reversal on the partial refund.
Refund was $.89 and fee reversal was $.03.
🤷🏻
In Selling, Nubs_Select writes:
In Selling, 1001bricks writes:
In Selling, Nubs_Select writes:
In Selling, 1001bricks writes:
Could someone check on their side (US/Can) if they've been refunded fees
on a recent transaction NOT involving taxes?
I just checked and an order i had that involving taxes (yes you said for without
taxes) it did not refund any fees even tho it still refunded the sales tax
I don't get it, in your first pic it shows 0.06 of refunded fees?
that's the tax refund
Yes, but I meant, it's possible fees are refunded when there's partner
fees (taxes added by BrickLink) involved.
I don't know what happens, could be specific cases or accounts, payment modes,
or whatever.
I'd like to know because their Terms and zillion web pages (and my PayPal
account showing historical refunds) state the contrary.
Consulte nuestras tarifas para obtener más información sobre las tarifas que
nos haya pagado como destinatario del pago original, las cuales retenemos cuando
utiliza la función especial de reembolso de transacciones comerciales en su cuenta
PayPal, en la medida en que lo permitamos en un momento dado, salvo en el caso
de que el reembolso sea un pago incorrecto (consulte la sección Resolver problemas).
Consulte nuestras tarifas para obtener más información sobre las tarifas que
nos haya pagado como destinatario del pago original, las cuales retenemos cuando
utiliza la función especial de reembolso de transacciones comerciales en su cuenta
PayPal, en la medida en que lo permitamos en un momento dado, salvo en el caso
de que el reembolso sea un pago incorrecto (consulte la sección Resolver problemas).
Oh then I don't understand anything
One thing you could do is to call PayPal and ask them why those fees were refunded.
Of course, the risk is that they made a set up error (?) and next time fees won't
be refunded. But I doubt it'll happen.
I contacted them on their Official Question Forum and waiting to hear back.
I also asked it on their Reddit sub and got a confusing answer, basically saying
there are significant regional differences and that it is not always predictable????
The person who answered me on Reddit seemed to know what they were talking about
although I do not know if they actually do LOL. I saw someplace else that there
are regional differences. But unless different U.S. state laws require different
things, I am not sure why that would be. My other thought was that maybe it
depends on HOW they pay on Paypal - maybe if it is via credit card rather than
bank account there is a difference. But I have no idea. Literally EVERYWHERE
it says they do not refund fees, yet several of us have gotten fees refunded.
🤷🏻♂️
In Selling, 1001bricks writes:
In Selling, Stellar writes:
In Selling, 1001bricks writes:
In Selling, Stellar writes:
In Selling, Stellar writes:
In Selling, 1001bricks writes:
In Selling, 1001bricks writes:
Could someone check on their side (US/Can) if they've been refunded fees
on a recent transaction NOT involving taxes?
And I mean by taxes, those automatically added by BrickLink, like Sales Taxes
or UK VAT.
I just carefully checked like a hundred refunds (or partial ones) here
since end 2022, and zero had any fee refunded
Will look for it, but in all PP refunds I did I got the variable % fee refunded
by paypal, as a different movement though.
No, I confirm, I do have the refund transaction but NOT the fees reversal transaction.
Also your account in Business/Pro I guess? As someone mentionned it could be
a difference.
I think both are business but my micropayments might be not as the design is
different.
The agreement in Spain says I will not receive reimbursement of the fees:
Consulte nuestras tarifas para obtener más información sobre las tarifas que
nos haya pagado como destinatario del pago original, las cuales retenemos cuando
utiliza la función especial de reembolso de transacciones comerciales en su cuenta
PayPal, en la medida en que lo permitamos en un momento dado, salvo en el caso
de que el reembolso sea un pago incorrecto (consulte la sección Resolver problemas).
Oh then I don't understand anything
One thing you could do is to call PayPal and ask them why those fees were refunded.
Of course, the risk is that they made a set up error (?) and next time fees won't
be refunded. But I doubt it'll happen.
I contacted them on their Official Question Forum and waiting to hear back.
I also asked it on their Reddit sub and got a confusing answer, basically saying
there are significant regional differences and that it is not always predictable????
The person who answered me on Reddit seemed to know what they were talking about
although I do not know if they actually do LOL. I saw someplace else that there
are regional differences. But unless different U.S. state laws require different
things, I am not sure why that would be. My other thought was that maybe it
depends on HOW they pay on Paypal - maybe if it is via credit card rather than
bank account there is a difference. But I have no idea. Literally EVERYWHERE
it says they do not refund fees, yet several of us have gotten fees refunded.
🤷🏻♂️
Er, IIUC, the buyer is always refunded in full, it's the seller who pays
the fees.
E.g., order of $100 total, buyer pays $100, seller receives $100 but pays $5
in fees.
In case of refund:
— happiness: buyer gets $100, of which $95 come from the seller and $5 from PayPal.
— sadness: buyer gets $100, all from the seller, PayPal keeps the $5.
So how the buyer paid/gets refunded shouldn't matter.
I recently cancelled an order at the customer’s request and PayPal refunded me
the PayPal fee.
Just putting this out there because it seems that I keep reading here that PayPal
does not refund fees.
Not sure if this is a new PayPal procedure or if I have been misunderstanding
people’s posts, but it was good news to me!
😃
just tried it here in Canada with 1001bricks and we get no fee reversal
You had to try it with me an payment should be higher. Once I refund your payment,
PayPal would reverse the fees.
ill be honest I've read this a few times and cant figure out if its a joke
or an actual idea 😅😅😅
Oh ok! This is an actual idea. The payment should be sent from a Canadian account
to another Canadian one and should be at least $850 USD. Then there won't
be any fee refersal. I am impatiently waiting to receive the payment from you
and I'll let you know, for sure, the results of this experiment.
I recently cancelled an order at the customer’s request and PayPal refunded me
the PayPal fee.
Just putting this out there because it seems that I keep reading here that PayPal
does not refund fees.
Not sure if this is a new PayPal procedure or if I have been misunderstanding
people’s posts, but it was good news to me!
😃
just tried it here in Canada with 1001bricks and we get no fee reversal
You had to try it with me an payment should be higher. Once I refund your payment,
PayPal would reverse the fees.
ill be honest I've read this a few times and cant figure out if its a joke
or an actual idea 😅😅😅
Oh ok! This is an actual idea. The payment should be sent from a Canadian account
to another Canadian one and should be at least $850 USD. Then there won't
be any fee refersal. I am impatiently waiting to receive the payment from you
and I'll let you know, for sure, the results of this experiment.
I recently cancelled an order at the customer’s request and PayPal refunded me
the PayPal fee.
Just putting this out there because it seems that I keep reading here that PayPal
does not refund fees.
Not sure if this is a new PayPal procedure or if I have been misunderstanding
people’s posts, but it was good news to me!
😃
My last few partial refunds even 5 days after I received the order got the fees
reversed. Let’s say I refund 1 euro it goes out of my account and a few seconds
later their is an other transaction + 4 cents reversed fees
I recently cancelled an order at the customer’s request and PayPal refunded me
the PayPal fee.
Just putting this out there because it seems that I keep reading here that PayPal
does not refund fees.
Not sure if this is a new PayPal procedure or if I have been misunderstanding
people’s posts, but it was good news to me!
😃
My last few partial refunds even 5 days after I received the order got the fees
reversed. Let’s say I refund 1 euro it goes out of my account and a few seconds
later their is an other transaction + 4 cents reversed fees
Interesting, perhaps a slow rollout over “random” accounts?
I've always received the PayPal fee back when processing a refund; I've
never understood when/how the policy applies and was confused, much like you
- maybe they never actually implemented it or something, lol
My best guess is the fee might not be refunded if you have a PayPal business
account; if you have a personal account, then perhaps they refund fees for those
users, but I don't use a business account so I'm not entirely sure
1. Stellar were you able to check whether the micropayment account is personal
or business? The only hint I have gotten from my research is the possibility
that it is because it is a personal account. But if yours are business accounts,
that gets eliminates that idea. (And if it IS true, that’s even more confusing!).
2. Almost all of my transactions include tax because almost all U.S. states
charge tax.
3. Still have gotten no reply from PayPal, but can confirm that all of my most
recent refunds have had fees reversed. There haven’t been many, so it’s a small
sample size….
1. Stellar were you able to check whether the micropayment account is personal
or business? The only hint I have gotten from my research is the possibility
that it is because it is a personal account. But if yours are business accounts,
that gets eliminates that idea. (And if it IS true, that’s even more confusing!).
2. Almost all of my transactions include tax because almost all U.S. states
charge tax.
3. Still have gotten no reply from PayPal, but can confirm that all of my most
recent refunds have had fees reversed. There haven’t been many, so it’s a small
sample size….
1. Stellar were you able to check whether the micropayment account is personal
or business? The only hint I have gotten from my research is the possibility
that it is because it is a personal account. But if yours are business accounts,
that gets eliminates that idea. (And if it IS true, that’s even more confusing!).
Both business.
2. Almost all of my transactions include tax because almost all U.S. states
charge tax.
Some refund had tax and some didn't, all got the fee refunded.
3. Still have gotten no reply from PayPal, but can confirm that all of my most
recent refunds have had fees reversed. There haven’t been many, so it’s a small
sample size….
My best guess is the fee might not be refunded if you have a PayPal business
account; if you have a personal account, then perhaps they refund fees for those
users, but I don't use a business account so I'm not entirely sure
Came here to say this exact thing.
I remember being super confused when people complained about fees not being refund
as I've never had that experience. I use a personal account.
USA, Maryland
Canada, Ontario
France, Provence-Alpes-Côte d'Azur
)
)
Spain, Comunidad Valenciana
)
)
Belgium
