I recently placed an order from a large European store. The terms they listed
included various VAT fees for EU sellers and a 5% PayPal fee. There were no additional
fees listed for US buyers.
Today paid using on the onsite payment thinking nothing off it, but later in
the day, while checking the order for a specific part, I noticed extra charges:
a shipping fee, an insurance fee, and an unknown fee of 100 euros far above the
anticipated 20-euro PayPal fee I expected.
I contacted the seller about these fees, explaining that they were not mentioned
in the original terms and to cancel the order. The seller responded, saying the
fees were for taxes, VAT, processing, PayPal, etc. none of which we’ve ever received
from a EU store except paypal fees. He is now refusing to cancel the order and
insists he will proceed with the shipment.
I've never dealt with a situation like this before and am unsure how to handle
it.
Do I have to wait for the order to arrive and then refuse delivery?
I recently placed an order from a large European store. The terms they listed
included various VAT fees for EU sellers and a 5% PayPal fee. There were no additional
fees listed for US buyers.
Today paid using on the onsite payment thinking nothing off it, but later in
the day, while checking the order for a specific part, I noticed extra charges:
a shipping fee, an insurance fee, and an unknown fee of 100 euros far above the
anticipated 20-euro PayPal fee I expected.
I contacted the seller about these fees, explaining that they were not mentioned
in the original terms and to cancel the order. The seller responded, saying the
fees were for taxes, VAT, processing, PayPal, etc. none of which we’ve ever received
from a EU store except paypal fees. He is now refusing to cancel the order and
insists he will proceed with the shipment.
I've never dealt with a situation like this before and am unsure how to handle
it.
Do I have to wait for the order to arrive and then refuse delivery?
sounds like the seller is very confused on how taxes work. you have several options.
1 like you mentioned you can refuse the delivery. or option 2 you can file
a Paypal claim and get your money back. if you make it clear to the seller that
you will do this they may cancel the order. also (and I may be wrong in which
case Slyvian will point it out) what the seller is doing may very well be illegal
with charging tax to another country unless they are registered in it (which
it doesn't sound like they are) in which bricklink already collects taxes
on USA orders and buyers from other countries dont have to pay taxes from the
country they buy from only the country they are in. if this is the case id report
the seller to bricklink who might take action
SO it looks like its not tax he's claiming the fee is for: " fees paypal
and fee custome from my country"
I thought it might be VAT as that was the only mention I saw on his page.
For 480 euro order, 100 euro shiping, 20 euro insurance, an additional 105.00
fees seems high when he only mentions paypal fees for non EU buyers on his splash.
SO it looks like its not tax he's claiming the fee is for: " fees paypal
and fee custome from my country"
I thought it might be VAT as that was the only mention I saw on his page.
For 480 euro order, 100 euro shiping, 20 euro insurance, an additional 105.00
fees seems high when he only mentions paypal fees for non EU buyers on his splash.
the "custom fee" from your country he's claiming seems like a bogus
charge to try and get more money from the sounds of it. bricklink collects sales
tax for USA orders so there are no import fees so yah its a super sketchy seller
and I would tell them that you will file a Paypal claim as you were charged more
then the terms stated. hopefully, you can get this resolved! also it probably
wouldn't hurt to report the store here
https://www.bricklink.com/problemMember.asp
so the admins can take a look
I recently placed an order from a large European store. The terms they listed
included various VAT fees for EU sellers and a 5% PayPal fee. There were no additional
fees listed for US buyers.
There may be US Sales Taxes (depending your State), added to the invoice by BrickLink.
But nothing the seller adds or manages, it's automatic and documented in
your Order.
Today paid using on the onsite payment thinking nothing off it, but later in
the day, while checking the order for a specific part, I noticed extra charges:
a shipping fee, an insurance fee, and an unknown fee of 100 euros far above the
anticipated 20-euro PayPal fee I expected.
I contacted the seller about these fees, explaining that they were not mentioned
in the original terms and to cancel the order. The seller responded, saying the
fees were for taxes, VAT, processing, PayPal, etc. none of which we’ve ever received
from a EU store except paypal fees. He is now refusing to cancel the order and
insists he will proceed with the shipment.
Ask him/her a detail of those fees.
PayPal fees may also not be either legal (by Law) or could be a violation
of PayPal's Term - depending the Country. Like here in France I can't
charge you PayPal fees.
If you're sure and he doesn't give valid and agreed (?) reasons, report
this shop reason "Member suspected of fraud or scam".
I recently placed an order from a large European store. The terms they listed
included various VAT fees for EU sellers and a 5% PayPal fee. There were no additional
fees listed for US buyers.
There may be US Sales Taxes (depending your State), added to the invoice by BrickLink.
But nothing the seller adds or manages, it's automatic and documented in
your Order.
he stated in his other message it was added as an additional fee of 105 euros
which wouldn't line up with USA tax % based on the order value
Today paid using on the onsite payment thinking nothing off it, but later in
the day, while checking the order for a specific part, I noticed extra charges:
a shipping fee, an insurance fee, and an unknown fee of 100 euros far above the
anticipated 20-euro PayPal fee I expected.
I contacted the seller about these fees, explaining that they were not mentioned
in the original terms and to cancel the order. The seller responded, saying the
fees were for taxes, VAT, processing, PayPal, etc. none of which we’ve ever received
from a EU store except paypal fees. He is now refusing to cancel the order and
insists he will proceed with the shipment.
Ask him/her a detail of those fees.
PayPal fees may also not be either legal (by Law) or could be a violation
of PayPal's Term - depending the Country. Like here in France I can't
charge you PayPal fees.
+1
If you're sure and he doesn't give valid and agreed (?) reasons, report
this shop reason "Member suspected of fraud or scam".
It's tax free on my end for business exemption and its not listed in the
tax box.
He's located in Spain not sure what the paypal rules are there.
I unfortunately paid; I didn't see the fee until after I placed the order.
Hello, I hope to write in the correct thread.
After reading this post I may share my experience as a seller from Spain to
the United States through Pay Pal. Once the buyer places the order, I receive
the payment and a
invoice via Pay Pal. They themselves charge me their own fee and the customs
costs that the buyer has already paid. , as a seller, do not have to do anything
more than hire a parcel service and send them an invoice that shows all the costs,
especially the customs cost. (The BL invoice already works) I don't have
to pay anything else regarding that order.
I recently placed an order from a large European store. The terms they listed
included various VAT fees for EU sellers and a 5% PayPal fee. There were no additional
fees listed for US buyers.
Today paid using on the onsite payment thinking nothing off it, but later in
the day, while checking the order for a specific part, I noticed extra charges:
a shipping fee, an insurance fee, and an unknown fee of 100 euros far above the
anticipated 20-euro PayPal fee I expected.
I contacted the seller about these fees, explaining that they were not mentioned
in the original terms and to cancel the order. The seller responded, saying the
fees were for taxes, VAT, processing, PayPal, etc. none of which we’ve ever received
from a EU store except paypal fees. He is now refusing to cancel the order and
insists he will proceed with the shipment.
I've never dealt with a situation like this before and am unsure how to handle
it.
Do I have to wait for the order to arrive and then refuse delivery?
Tell the seller that if they don't cancel the order, When it arrives you
will start a paypal case and return the item and that they will have to pay the
return postage so they might as well save themselves some money and just cancel.
I recently placed an order from a large European store. The terms they listed
included various VAT fees for EU sellers and a 5% PayPal fee. There were no additional
fees listed for US buyers.
Today paid using on the onsite payment thinking nothing off it, but later in
the day, while checking the order for a specific part, I noticed extra charges:
a shipping fee, an insurance fee, and an unknown fee of 100 euros far above the
anticipated 20-euro PayPal fee I expected.
I contacted the seller about these fees, explaining that they were not mentioned
in the original terms and to cancel the order. The seller responded, saying the
fees were for taxes, VAT, processing, PayPal, etc. none of which we’ve ever received
from a EU store except paypal fees. He is now refusing to cancel the order and
insists he will proceed with the shipment.
I've never dealt with a situation like this before and am unsure how to handle
it.
Do I have to wait for the order to arrive and then refuse delivery?
Tell the seller that if they don't cancel the order, When it arrives you
will start a paypal case and return the item and that they will have to pay the
return postage so they might as well save themselves some money and just cancel.
I dont think they would have to pay return shipping (at least in most cases the
buyer pays return shipping when done via Paypal cases) but they will still be
out all of the Paypal fees so there is that
Still refusing to cancel, saying I'm being mean. Now he is claiming is spanish
Vat and sent me a screen shot of his terms:
"-IN SPAIN IT IS MANDATORY BY STATE LAW THAT EVERYTHING IS ALWAYS SOLD WITH
VAT TAXES, NO VAT ORDER IS ACCEPTED. WE BUY AND SELL WITH TAXES, NOT DOING IT
IS SOMETHING FRAUDULENT."
I informed him that VAt does not apploy to exports out of the EU, no reponse.
Still refusing to cancel, saying I'm being mean. Now he is claiming is spanish
Vat and sent me a screen shot of his terms:
"-IN SPAIN IT IS MANDATORY BY STATE LAW THAT EVERYTHING IS ALWAYS SOLD WITH
VAT TAXES, NO VAT ORDER IS ACCEPTED. WE BUY AND SELL WITH TAXES, NOT DOING IT
IS SOMETHING FRAUDULENT."
I informed him that VAt does not apploy to exports out of the EU, no response.
yikes... best of luck tho. might be best to file the Paypal claim before they
ship as otherwise there is a chance you might have to pay return shipping
i tried, paypal didn't know what to do with it. They wanted to know what
my claim reason would be and they said they didn't have one that matched.
that's weird. maybe give Paypal a call and they might be able to better help
Defiantly speak directly to a rep and if they give the same reason of not seeing
one that matched then ask to talk to higher rep. I have noticed that with PayPal
that sometimes you need to be very persistent and not accept what they tell you
as a valid answer. With them, the squeaky wheel gets the grease.
In my experience, Paypal has the absolute Worst customer service ever!
Call and talk to someone else, get a different response. We were almost blocked
out of selling on bricklink in the beginning because of a horrible paypal rep.
He told us there was "literally no way" that we could link our bank account
to paypal to receive payments. I searched the web for 5 minutes and easily figured
out a work around myself. Best of luck! Sellers like this should be banned. If
the buyer changes their mind just refund the order and move on with life...
Still refusing to cancel, saying I'm being mean. Now he is claiming is spanish
Vat and sent me a screen shot of his terms:
"-IN SPAIN IT IS MANDATORY BY STATE LAW THAT EVERYTHING IS ALWAYS SOLD WITH
VAT TAXES, NO VAT ORDER IS ACCEPTED. WE BUY AND SELL WITH TAXES, NOT DOING IT
IS SOMETHING FRAUDULENT."
I informed him that VAt does not apploy to exports out of the EU, no reponse.
I don't know if this will help - seller is mistaken:
VAT isn't charged on exports of goods to countries outside the EU. In these cases, VAT is charged and due in the country of import and you don't need to declare any VAT as an exporter. However, when exporting goods you will need to provide documentation as proof that the goods were transported outside the EU. Such proof could be provided by presenting a copy of an invoice, a transportation document or an import customs record to your tax authorities.
It gets better, he claims he has to pay vat to buy the goods so this vat charge
is to pay for his vat:
Regarding VAT.
Understand that I buy with VAT from the LEGO factory. If I sold without VAT.
Apart from being illegal.
No one returns the VAT paid to me.
I cannot buy without VAT and I cannot not declare money without paying VAT taxes
on the sales I make. I am not a private seller who sells illegally without registering
as a professional. I limit myself to the laws of my country, which is what they
mandate.
It gets better, he claims he has to pay vat to buy the goods so this vat charge
is to pay for his vat:
Regarding VAT.
Understand that I buy with VAT from the LEGO factory. If I sold without VAT.
Apart from being illegal.
No one returns the VAT paid to me.
I cannot buy without VAT and I cannot not declare money without paying VAT taxes
on the sales I make. I am not a private seller who sells illegally without registering
as a professional. I limit myself to the laws of my country, which is what they
mandate.
wow... at this point it think it might be best if we all put funds together so
he can take a trip to his local tax office for a day or 2 and get that all sorted
out
Still refusing to cancel, saying I'm being mean. Now he is claiming is spanish
Vat and sent me a screen shot of his terms:
"-IN SPAIN IT IS MANDATORY BY STATE LAW THAT EVERYTHING IS ALWAYS SOLD WITH
VAT TAXES, NO VAT ORDER IS ACCEPTED. WE BUY AND SELL WITH TAXES, NOT DOING IT
IS SOMETHING FRAUDULENT."
Send this clow^^^^ uneducated seller the link to this whole discussion.
You DO NOT have to pay for any European VAT (technically, apart if delivered
in Europe but I guess here it isn't).
Report the shop providing the Order number or link.
Call PayPal, or even issue a credit card chargeback.
Still refusing to cancel, saying I'm being mean. Now he is claiming is spanish
Vat and sent me a screen shot of his terms:
"-IN SPAIN IT IS MANDATORY BY STATE LAW THAT EVERYTHING IS ALWAYS SOLD WITH
VAT TAXES, NO VAT ORDER IS ACCEPTED. WE BUY AND SELL WITH TAXES, NOT DOING IT
IS SOMETHING FRAUDULENT."
Send this clow^^^^ uneducated seller the link to this whole discussion.
You DO NOT have to pay for any European VAT (technically, apart if delivered
in Europe but I guess here it isn't).
Report the shop providing the Order number or link.
Call PayPal, or even issue a credit card chargeback.
Can't a VAT-registered seller make a claim for a refund of VAT on the goods
they buy for resale?
[…]
Can't a VAT-registered seller make a claim for a refund of VAT on the goods
they buy for resale?
Yes.
Or, actually more often, you deduct it from the VAT you have to remit.
(You account for the VAT you pay on one side and the VAT you collect on the other
and you only remit the difference, or ask for a refund, at the end of your VAT
period (1 or 3 months).)
The thing is, for exports, you need to have a proof it was exported. What constitutes
a proof may be more or less complicated (or more or less verified…), Give.Me.A.Brick
explained it’s more complicated in Portugal: https://www.bricklink.com/message.asp?ID=1479551
[…]
Can't a VAT-registered seller make a claim for a refund of VAT on the goods
they buy for resale?
Yes.
Or, actually more often, you deduct it from the VAT you have to remit.
(You account for the VAT you pay on one side and the VAT you collect on the other
and you only remit the difference, or ask for a refund, at the end of your VAT
period (1 or 3 months).)
The thing is, for exports, you need to have a proof it was exported. What constitutes
a proof may be more or less complicated (or more or less verified…), Give.Me.A.Brick
explained it’s more complicated in Portugal: https://www.bricklink.com/message.asp?ID=1479551
[…]
Can't a VAT-registered seller make a claim for a refund of VAT on the goods
they buy for resale?
Yes.
Or, actually more often, you deduct it from the VAT you have to remit.
(You account for the VAT you pay on one side and the VAT you collect on the other
and you only remit the difference, or ask for a refund, at the end of your VAT
period (1 or 3 months).)
^this
The thing is, for exports, you need to have a proof it was exported. What constitutes
a proof may be more or less complicated (or more or less verified…), Give.Me.A.Brick
explained it’s more complicated in Portugal: https://www.bricklink.com/message.asp?ID=1479551
I posted but didn't read well the question Time for another coffee!!
[…]
Can't a VAT-registered seller make a claim for a refund of VAT on the goods
they buy for resale?
Yes.
Or, actually more often, you deduct it from the VAT you have to remit.
(You account for the VAT you pay on one side and the VAT you collect on the other
and you only remit the difference, or ask for a refund, at the end of your VAT
period (1 or 3 months).)
The thing is, for exports, you need to have a proof it was exported. What constitutes
a proof may be more or less complicated (or more or less verified…), Give.Me.A.Brick
explained it’s more complicated in Portugal: https://www.bricklink.com/message.asp?ID=1479551
I will add this. DHL messed up with the DAE of an order sent to the USA (the
Document, here in Portugal, that really proves the merchandise left EU).
When I asked for the missing document they promptly apologized, they said there
was an issue and offered to pay me the VAT for the order. I didn't ask for
any VAT nor even did I mentioned it. So why they offered? Because they do know
that without DAE, I will have to pay 23% VAT (albeit of an export) to Portuguese
Tax Authorities.
Again, I don't know if Spain transposed the EU directive the same way Portugal
did. But I find it odd Portugal is the only country in the EU requiring such
documentation. I do remember the same issue being raised here by an USA buyer,
and the danish seller came here to the forum explaining why he had to charge
the VAT on an export.
One thing I know, many sellers aren't aware they need indeed a DAE for export.
It is counter-intuitive. At the time I just couldn't believe it either and
had appointments with several accountants. Two of them reached the Order of Certified
Accountants for a certified enlightenment, and the OCA confirmed that we need
the DAE in order to sell outside EU without VAT.
Again, I don't know if Spain transposed the EU directive the same way Portugal
did. But I find it odd Portugal is the only country in the EU requiring such
documentation. I do remember the same issue being raised here by an USA buyer,
and the danish seller came here to the forum explaining why he had to charge
the VAT on an export.
I interpreted this message to mean that the requirements in Spain are not so
onerous, but I could be wrong:
[…]
When I asked for the missing document they promptly apologized, they said there
was an issue and offered to pay me the VAT for the order.
Good (customer service), or (good customer) service
But I find it odd Portugal is the only country in the EU requiring such
documentation.
Well, Portugal is odd… but then all the EU countries are
I do remember the same issue being raised here by an USA buyer,
and the danish seller came here to the forum explaining why he had to charge
the VAT on an export.
I remember threads about Czech and Polish sellers who made it complicated too.
Some were also adding a fee to fill the paperwork… a fee that was suspiciously
the same amount as the VAT.
One thing I know, many sellers aren't aware they need indeed a DAE for export.
It is counter-intuitive. At the time I just couldn't believe it either and
had appointments with several accountants. Two of them reached the Order of Certified
Accountants for a certified enlightenment, and the OCA confirmed that we need
the DAE in order to sell outside EU without VAT.
Yes, it’s all very complicated and you can easily find contradictory info, even
staying on official sites!
(And every time they “simplify” things, they actually only add another way to
do things, with more paperwork.)
Also, you only need the paperwork if you get audited, and I’m not sure if this
is very much enforced. I mean, a first offence would result in a reminder of
the law and then you rarely get audited again.
Still refusing to cancel, saying I'm being mean. Now he is claiming is spanish
Vat and sent me a screen shot of his terms:
"-IN SPAIN IT IS MANDATORY BY STATE LAW THAT EVERYTHING IS ALWAYS SOLD WITH
VAT TAXES, NO VAT ORDER IS ACCEPTED. WE BUY AND SELL WITH TAXES, NOT DOING IT
IS SOMETHING FRAUDULENT."
Send this clow^^^^ uneducated seller the link to this whole discussion.
You DO NOT have to pay for any European VAT (technically, apart if delivered
in Europe but I guess here it isn't).
Report the shop providing the Order number or link.
Call PayPal, or even issue a credit card chargeback.
Can't a VAT-registered seller make a claim for a refund of VAT on the goods
they buy for resale?
I don't know, but I don't think PayPal will do this.
Much more, when you clicked to buy you saw the amounts and agreed to pay; you'd
have to refuse to buy instead.
I think this is too complex for PayPal, including EU rules, local (Country) ones,
checking both are actual companies (official docs), the invoice (they don't
have), etc.
And if I understood well your question.
I meant, can't the OP's seller (assuming he's VAT-registered) get
a refund of the VAT he paid for the items originally? So he doesn't necessarily
have to collect VAT on every sale.
Still refusing to cancel, saying I'm being mean. Now he is claiming is spanish
Vat and sent me a screen shot of his terms:
"-IN SPAIN IT IS MANDATORY BY STATE LAW THAT EVERYTHING IS ALWAYS SOLD WITH
VAT TAXES, NO VAT ORDER IS ACCEPTED. WE BUY AND SELL WITH TAXES, NOT DOING IT
IS SOMETHING FRAUDULENT."
Send this clow^^^^ uneducated seller the link to this whole discussion.
You DO NOT have to pay for any European VAT (technically, apart if delivered
in Europe but I guess here it isn't).
Report the shop providing the Order number or link.
Call PayPal, or even issue a credit card chargeback.
Can't a VAT-registered seller make a claim for a refund of VAT on the goods
they buy for resale?
I meant, can't the OP's seller (assuming he's VAT-registered) get
a refund of the VAT he paid for the items originally? So he doesn't necessarily
have to collect VAT on every sale.
Ignore my post.
In a general meaning, pro VAT sellers CAN (will) deduct their VAT spent on expenses.
So, we pay for VAT but it's less VAT we owe, so in the end it's a zero
operation - as we didn't had to pay for the VAT.
BUT this should be a legit VAT we pay. If the seller is "inventing" a
VAT, the pro buyer is not allowed (of course) to deduct this amount.
Still refusing to cancel, saying I'm being mean. Now he is claiming is spanish
Vat and sent me a screen shot of his terms:
"-IN SPAIN IT IS MANDATORY BY STATE LAW THAT EVERYTHING IS ALWAYS SOLD WITH
VAT TAXES, NO VAT ORDER IS ACCEPTED. WE BUY AND SELL WITH TAXES, NOT DOING IT
IS SOMETHING FRAUDULENT."
I informed him that VAt does not apploy to exports out of the EU, no reponse.
I don't know about Spain, so I will talk how it works in Portugal.
Yes, VAT apllies to exports. We can ask for VAT exemption, but it is not automatic.
If a Seller wants to sell outside EU without VAT he has to qualify for that,
under article 14º of CIVA here in Portugal.
But in order to be eligible under that article, the Seller needs to have a DAE
(Documento Alfandegário de Exportação ~ Customs Export Document) for each and
every order. Contrary to the EU directive, here in Portugal, just a commercial
invoice and/or CN22/23 won't suffice to prove the goods really left EU. (This
is to prevent VAT exemption fraud.)
Thing is that National Post doesn't issue said DAE by default. On the Post
Office we only fill CN22 or CN23 for exports, and that is not enough for Tax
Authorities to exempt us from VAT.
So, I found out that we can ask the Post Office Custom Services to issue said
DAE, but they charge a lot. So that's why I chose to work with a Private
Courier instead because they issue DAE by default. Of course Private Courier
is very expensive, and I can see why some people still prefer National Post.
But without the DAE, one will have to pay 23% VAT on top of exports.
Apparently, that's what the Spanish seller is doing.
If Spain transposed the EU directive about VAT on exports the same way Portugal
did (which wouldn't surprise me), I don't believe he is being fraudulent
or breaking the law. Au contraire, he is just following the law and chose to
pass the VAT to international Buyers. If that's crystal clear in his terms
is another story.
Still refusing to cancel, saying I'm being mean. Now he is claiming is spanish
Vat and sent me a screen shot of his terms:
"-IN SPAIN IT IS MANDATORY BY STATE LAW THAT EVERYTHING IS ALWAYS SOLD WITH
VAT TAXES, NO VAT ORDER IS ACCEPTED. WE BUY AND SELL WITH TAXES, NOT DOING IT
IS SOMETHING FRAUDULENT."
I informed him that VAt does not apploy to exports out of the EU, no reponse.
Seems BL closed this seller's shop with "Reason: Temporary hold for info
- please contact Admin"
I did try in the past discus with him some VAT related stuff but it ended nowhere.
I recently placed an order from a large European store. The terms they listed
included various VAT fees for EU sellers and a 5% PayPal fee. There were no additional
fees listed for US buyers.
Today paid using on the onsite payment thinking nothing off it, but later in
the day, while checking the order for a specific part, I noticed extra charges:
a shipping fee, an insurance fee, and an unknown fee of 100 euros far above the
anticipated 20-euro PayPal fee I expected.
I contacted the seller about these fees, explaining that they were not mentioned
in the original terms and to cancel the order. The seller responded, saying the
fees were for taxes, VAT, processing, PayPal, etc. none of which we’ve ever received
from a EU store except paypal fees. He is now refusing to cancel the order and
insists he will proceed with the shipment.
I've never dealt with a situation like this before and am unsure how to handle
it.
Do I have to wait for the order to arrive and then refuse delivery?
I recently placed an order from a large European store. The terms they listed
included various VAT fees for EU sellers and a 5% PayPal fee. There were no additional
fees listed for US buyers.
Today paid using on the onsite payment thinking nothing off it, but later in
the day, while checking the order for a specific part, I noticed extra charges:
a shipping fee, an insurance fee, and an unknown fee of 100 euros far above the
anticipated 20-euro PayPal fee I expected.
I contacted the seller about these fees, explaining that they were not mentioned
in the original terms and to cancel the order. The seller responded, saying the
fees were for taxes, VAT, processing, PayPal, etc. none of which we’ve ever received
from a EU store except paypal fees. He is now refusing to cancel the order and
insists he will proceed with the shipment.
I've never dealt with a situation like this before and am unsure how to handle
it.
Do I have to wait for the order to arrive and then refuse delivery?
Seller is wrong for wanting to collect VAT to reimburse their original Lego purchases.
Build it into your price.
Seller - how did you miss an extra €100 fee added to the order? Seems that would
be a decent % of the order.
I recently placed an order from a large European store. The terms they listed
included various VAT fees for EU sellers and a 5% PayPal fee. There were no additional
fees listed for US buyers.
Today paid using on the onsite payment thinking nothing off it, but later in
the day, while checking the order for a specific part, I noticed extra charges:
a shipping fee, an insurance fee, and an unknown fee of 100 euros far above the
anticipated 20-euro PayPal fee I expected.
I contacted the seller about these fees, explaining that they were not mentioned
in the original terms and to cancel the order. The seller responded, saying the
fees were for taxes, VAT, processing, PayPal, etc. none of which we’ve ever received
from a EU store except paypal fees. He is now refusing to cancel the order and
insists he will proceed with the shipment.
I've never dealt with a situation like this before and am unsure how to handle
it.
Do I have to wait for the order to arrive and then refuse delivery?
No taxation without representation. You don't get to vote in Europe, so you
don't pay their taxes.
Suggest you inform seller that if he persists, you will report him to the appropriate
tax authorities in his own country for misuse of the VAT/Tax system.
No taxation without representation. You don't get to vote in Europe, so you
don't pay their taxes.
If you go on holiday to another country, you pay their taxes but doing so does
not give you the right to vote. While it is correct that in this case the buyer
should not be paying VAT, paying VAT or sales tax is totally separate from voting
rights.
No taxation without representation. You don't get to vote in Europe, so you
don't pay their taxes.
If you go on holiday to another country, you pay their taxes but doing so does
not give you the right to vote. While it is correct that in this case the buyer
should not be paying VAT, paying VAT or sales tax is totally separate from voting
rights.
Actually, visitors in EU can be refunded (some of) the VAT they paid (I guess
UK too, at least it worked when UK was in EU).
https://taxation-customs.ec.europa.eu/guide-vat-refund-visitors-eu_en
OTOH, I’m not aware of such a procedure for sales taxes in the USA.
No taxation without representation. You don't get to vote in Europe, so you
don't pay their taxes.
If you go on holiday to another country, you pay their taxes but doing so does
not give you the right to vote. While it is correct that in this case the buyer
should not be paying VAT, paying VAT or sales tax is totally separate from voting
rights.
Actually, visitors in EU can be refunded (some of) the VAT they paid (I guess
UK too, at least it worked when UK was in EU).
https://taxation-customs.ec.europa.eu/guide-vat-refund-visitors-eu_en
OTOH, I’m not aware of such a procedure for sales taxes in the USA.
I don't know if you still can, possibly not. Shops (especially in tourist
destinations) used to have signs about VAT free shopping, but I rarely see them
these days. Although even when you could it depended on a number of factors.
I think it used to be that the purchase had to be made no more than three months
before leaving, and whether the goods had been opened or used. If they had been
used after purchase but before leaving, then no VAT refund was possible. And
the person was still not able to vote even if they had paid VAT on goods or a
service.
OTOH, I’m not aware of such a procedure for sales taxes in the USA.
I don't know if you still can, possibly not. Shops (especially in tourist
destinations) used to have signs about VAT free shopping, but I rarely see them
these days. Although even when you could it depended on a number of factors.
I think it used to be that the purchase had to be made no more than three months
before leaving, and whether the goods had been opened or used. If they had been
used after purchase but before leaving, then no VAT refund was possible. And
the person was still not able to vote even if they had paid VAT on goods or a
service.
Yes, and some red tape, and maybe a fee, etc., but it’s still better than paying
taxes, not being refunded at all, and still not being able to vote
Day 2 of the saga, still refusing to refund. Still claiming the fee is because
he's a real business and has to pay vat when he buys the product and the
fee is for that...
I told him the package will be refused and a chargeback will be filed he is still
insisting on shipping the order. Crazy.
Day 2 of the saga, still refusing to refund. Still claiming the fee is because
he's a real business and has to pay vat when he buys the product and the
fee is for that...
I told him the package will be refused and a chargeback will be filed he is still
insisting on shipping the order. Crazy.
Maybe start the paypal claim as soon as you can. If it comes in before the seller
has shipped it, hopefully they will see sense. This is a European distance seller,
so they have to allow cancellations.
Day 2 of the saga, still refusing to refund. Still claiming the fee is because
he's a real business and has to pay vat when he buys the product and the
fee is for that...
I told him the package will be refused and a chargeback will be filed he is still
insisting on shipping the order. Crazy.
Wild… out of curiosity did you link him the official site that within the first
few sentences says the complete opposite that he is saying and if so how did
he respond?
1. Stellar was nice enough to contact me offering to help. He saw the username
and said they're a known problem and unwilling to change
2. Bricklink briefly suspended their selling privileges, then reinstated
3. My order was cancelled, no refund given
4. Crazy with this reputation and no refund bricklink allows them to stay
5. paypal dispute open
Honestly, I've quit buying from the EU unless there is Instant Checkout and
I can see all my costs before I pay. I know prices are cheaper in Europe but
after fees and shipping its almost never worth it. If you continue to purchase
from the EU using invoices you're going to keep running into similar issues.
IMO
1. Stellar was nice enough to contact me offering to help. He saw the username
and said they're a known problem and unwilling to change
2. Bricklink briefly suspended their selling privileges, then reinstated
3. My order was cancelled, no refund given
4. Crazy with this reputation and no refund bricklink allows them to stay
5. paypal dispute open
Honestly, I've quit buying from the EU unless there is Instant Checkout and
I can see all my costs before I pay. I know prices are cheaper in Europe but
after fees and shipping its almost never worth it.
Pff, this because you never bought in my shop!
If you continue to purchase
from the EU using invoices you're going to keep running into similar issues.
IMO
100% agreed!
And in a general meaning, since 2020+ and apart if I _really_ can't do otherwise,
I won't buy in a shop without auto checkout.
USA, Georgia
Canada, Ontario
France, Provence-Alpes-Côte d'Azur
Spain, Catalonia
United Kingdom, England
Time for another coffee!!
Portugal
