Discussion Forum: Thread 360121

 Author: EllaRichards View Messages Posted By EllaRichards
 Posted: Jul 17, 2024 06:48
 Subject: Can't mark order as paid and need VAT invoice
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 Topic: Help
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EllaRichards (519)

Location:  United Kingdom, England
Member Since Contact Type Status
Oct 30, 2014 Contact Member Seller
Buying Privileges - OKSelling Privileges - Revoked
Store Closed Store: Library of Bricks
I'm a seller in the UK and have an order from a German buyer. I received
a PayPal payment for their order but it's not marked as 'paid' on
Bricklink and I can't change it to paid. I've sent a couple of emails
to Bricklink but haven't heard back. the buyer is a brand new account and
I've not had this problem before so guessing it might be to do with how his
account was set-up but there's a bit of a language barrier so I can't
really communicate clearly the problem or things to try. Any ideas what I should
do? Or what the problem might be?
Thanks in advance
 Author: peregrinator View Messages Posted By peregrinator
 Posted: Jul 17, 2024 07:32
 Subject: Re: Can't mark order as paid and need VAT invoice
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peregrinator (1094)

Location:  USA, New Jersey
Member Since Contact Type Status
Jan 21, 2003 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Faber Family Bricks
In Help, EllaRichards writes:
  I'm a seller in the UK and have an order from a German buyer. I received
a PayPal payment for their order but it's not marked as 'paid' on
Bricklink and I can't change it to paid. I've sent a couple of emails
to Bricklink but haven't heard back. the buyer is a brand new account and
I've not had this problem before so guessing it might be to do with how his
account was set-up but there's a bit of a language barrier so I can't
really communicate clearly the problem or things to try. Any ideas what I should
do? Or what the problem might be?
Thanks in advance

The buyer needs to pay Onsite so that VAT can be collected and remitted by BrickLink
and my guess is they didn't. You should refund the buyer through PayPal and
ask them to use the Pay button.
 Author: yorbrick View Messages Posted By yorbrick
 Posted: Jul 17, 2024 08:10
 Subject: Re: Can't mark order as paid and need VAT invoice
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 Topic: Help
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yorbrick (1206)

Location:  United Kingdom, England
Member Since Contact Type Status
Apr 11, 2011 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: Yorbricks
In Help, EllaRichards writes:
  I'm a seller in the UK and have an order from a German buyer. I received
a PayPal payment for their order but it's not marked as 'paid' on
Bricklink and I can't change it to paid. I've sent a couple of emails
to Bricklink but haven't heard back. the buyer is a brand new account and
I've not had this problem before so guessing it might be to do with how his
account was set-up but there's a bit of a language barrier so I can't
really communicate clearly the problem or things to try. Any ideas what I should
do? Or what the problem might be?
Thanks in advance

You'll have to refund via PayPal and then ask the buyer to pay via onsite
so the tax is collected correctly.
 Author: Nubs_Select View Messages Posted By Nubs_Select
 Posted: Jul 17, 2024 11:41
 Subject: Re: Can't mark order as paid and need VAT invoice
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 Topic: Help
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Nubs_Select (4796)

Location:  Canada, Ontario
Member Since Contact Type Status
Mar 15, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Nub's Select
BrickLink Inventories Administrator (?)
In Help, EllaRichards writes:
  I'm a seller in the UK and have an order from a German buyer. I received
a PayPal payment for their order but it's not marked as 'paid' on
Bricklink and I can't change it to paid. I've sent a couple of emails
to Bricklink but haven't heard back. the buyer is a brand new account and
I've not had this problem before so guessing it might be to do with how his
account was set-up but there's a bit of a language barrier so I can't
really communicate clearly the problem or things to try. Any ideas what I should
do? Or what the problem might be?
Thanks in advance

As the other mentioned they paid with “PayPal” instead of “PayPal (Onsite)”.
It may be best to remove “PayPal” (the offsite version) from you payment options
as it can only confuse buyers and provides no additional advantages