A buyer already paid the order but he requested to cancel the order because he
used the wrong payment method. I am okay to refund but I am not sure if BL will
still charge for the 3% service fee. Should I less the 3% when issuing refund?
A buyer already paid the order but he requested to cancel the order because he
used the wrong payment method. I am okay to refund but I am not sure if BL will
still charge for the 3% service fee. Should I less the 3% when issuing refund?
Please advise.
Thank you
Andy
"Fees for Cancelled Orders - Orders are charged in the month in which
they are created. If you have an order that is still in OCR/NPB or NPX status
that has not yet been cancelled at the end of a billing cycle and its adjustment
period, the charge will still be on your bill. You will be credited for any
cancelled orders in the month in which they are cancelled. The fee is not
refunded for orders cancelled through a Non-Responding Seller Alert or a Non-Shipping
Seller Alert. Orders which have been purged from the system (6 months from the
order date) cannot be cancelled, nor can their fees be refunded."
A buyer already paid the order but he requested to cancel the order because he
used the wrong payment method. I am okay to refund but I am not sure if BL will
still charge for the 3% service fee. Should I less the 3% when issuing refund?
If you cancel then no, BL will not charge the fee. If you've already paid
the fee then you'll be credited on your next bill.
A buyer already paid the order but he requested to cancel the order because he
used the wrong payment method. I am okay to refund but I am not sure if BL will
still charge for the 3% service fee. Should I less the 3% when issuing refund?
Please advise.
Thank you
Andy
As others have mentioned, BL will reverse the fees, but PayPal will not.
USA, California
Canada, British Columbia