I had been contacted by a buyer saying "Hi, just letting you know that this
item was not received even though the post office says it was put in my mailbox
yesterday. i have filed a inquiry with USPS but i'm not hopeful."
Now the buyer left neutral feedback for not receiving an item.
I have provided tracking and it shows "Delivered, In/At Mailbox"
Now while I understand that this is frustrating for the buyer, what else can
I do and is there a way to get this feedback removed?
The buyer said in his feedback "Didn’t receive item. Seller did not offer
anything for lost items!"
Again, I understand the frustration, but why should I offer something for a lost
item that was lost by USPS or placed in the wrong mailbox?
I had been contacted by a buyer saying "Hi, just letting you know that this
item was not received even though the post office says it was put in my mailbox
yesterday. i have filed a inquiry with USPS but i'm not hopeful."
Now the buyer left neutral feedback for not receiving an item.
I have provided tracking and it shows "Delivered, In/At Mailbox"
Now while I understand that this is frustrating for the buyer, what else can
I do and is there a way to get this feedback removed?
The buyer said in his feedback "Didn’t receive item. Seller did not offer
anything for lost items!"
Again, I understand the frustration, but why should I offer something for a lost
item that was lost by USPS or placed in the wrong mailbox?
Thanks
Bricklink policies outline that a seller is responsible for a package until the
customer recieves it. Perhaps one of the more experienced sellers can read into
that and define it better. But I thought I might add my thought on it: what is
the Neutral worth to you? Is it worth it to ignore and move on? Is it worth the
price of a full refund if the customer is willing to remove the feedback? I would
explore different things. It sucks tho and I'm sorry this happened to you.
Best wishes
Bricklink policies outline that a seller is responsible for a package until the
customer recieves it. Perhaps one of the more experienced sellers can read into
that and define it better.
I do not believe that BrickLink has any policies for sellers in this regard.
What we do have are Paypal policies and general good online sense. If you buy
something from someone online and don't receive it, that shouldn't be
on you as the buyer.
Bricklink policies outline that a seller is responsible for a package until the
customer recieves it. Perhaps one of the more experienced sellers can read into
that and define it better.
I do not believe that BrickLink has any policies for sellers in this regard.
What we do have are Paypal policies and general good online sense. If you buy
something from someone online and don't receive it, that shouldn't be
on you as the buyer.
~Jen
Hi Jen,
so should it be on the seller who packed it, shipped it, provided tracking?
I can not hand deliver things all over the US, so it is kind of hard to do something
from my side about it besides what I have been doing.
Tho you are fully responsible for the package even if usps looses it you are
only responsible until its marked as delivered (or if over $600 or something
also signed for) so you don’t have to refund. I don’t think you can do anything
to remove the feedback besides working it out with the customer but if not it
may be best to respond to the feedback with some added context such as “tracking
shows delivered, usps search started” or something similar
I had been contacted by a buyer saying "Hi, just letting you know that this
item was not received even though the post office says it was put in my mailbox
yesterday. i have filed a inquiry with USPS but i'm not hopeful."
Now the buyer left neutral feedback for not receiving an item.
I have provided tracking and it shows "Delivered, In/At Mailbox"
Now while I understand that this is frustrating for the buyer, what else can
I do and is there a way to get this feedback removed?
The buyer said in his feedback "Didn’t receive item. Seller did not offer
anything for lost items!"
Again, I understand the frustration, but why should I offer something for a lost
item that was lost by USPS or placed in the wrong mailbox?
Thanks
What value was involved in the order ? Did it exceed the $100 standard coverage
provided by USPS ?
I had been contacted by a buyer saying "Hi, just letting you know that this
item was not received even though the post office says it was put in my mailbox
yesterday. i have filed a inquiry with USPS but i'm not hopeful."
Now the buyer left neutral feedback for not receiving an item.
I have provided tracking and it shows "Delivered, In/At Mailbox"
Now while I understand that this is frustrating for the buyer, what else can
I do and is there a way to get this feedback removed?
The buyer said in his feedback "Didn’t receive item. Seller did not offer
anything for lost items!"
Again, I understand the frustration, but why should I offer something for a lost
item that was lost by USPS or placed in the wrong mailbox?
Thanks
What value was involved in the order ? Did it exceed the $100 standard coverage
provided by USPS ?
Nita Rae
No, it was much less than 100 Dollars.
It was 20 Dollars. But the buyer never asked for anything or contacted me again
after saying he will check with USPS.
So I was not aware of any progress or anything until I received the feedback.
Insurance won’t cover packages that are “delivered” per the USPS tracking. USPS
considers them delivered, even if the neighbor got it accidentally or whatever.
In Feedback, CSC writes:
In Feedback, cosmicray writes:
In Feedback, CSC writes:
Hello everyone,
I had been contacted by a buyer saying "Hi, just letting you know that this
item was not received even though the post office says it was put in my mailbox
yesterday. i have filed a inquiry with USPS but i'm not hopeful."
Now the buyer left neutral feedback for not receiving an item.
I have provided tracking and it shows "Delivered, In/At Mailbox"
Now while I understand that this is frustrating for the buyer, what else can
I do and is there a way to get this feedback removed?
The buyer said in his feedback "Didn’t receive item. Seller did not offer
anything for lost items!"
Again, I understand the frustration, but why should I offer something for a lost
item that was lost by USPS or placed in the wrong mailbox?
Thanks
What value was involved in the order ? Did it exceed the $100 standard coverage
provided by USPS ?
Nita Rae
No, it was much less than 100 Dollars.
It was 20 Dollars. But the buyer never asked for anything or contacted me again
after saying he will check with USPS.
So I was not aware of any progress or anything until I received the feedback.
USA, Washington
Canada, British Columbia
