| Discussion Forum: Thread 356503 |
|
 |
| | | Author: | raf_use  | | Posted: | Apr 16, 2024 04:21 | | Subject: | offsite payment method | | Viewed: | 131 times | | Topic: | Payment Methods | |
|
| Hello,
I have a problem
I'd like to be able to have offsite payments method at my store for my customers,
because for most of them the Pay Pal commission is too high
In help center I can read:
Offsite payment methods (including IBAN) are available only by special permission
by contacting the Help Desk. Normally a minimum of 10 positive selling reviews
(feedback) and 3 months of selling experience are required to enable offsite
payments. Exceptions may be made in countries which do not accept PayPal or other
common onsite methods.
So I've asked few times, I've written to help desk (I meet the requirements)
and there was no answer, never...
Am I doing something wrong? maybe I ask in wrong place?...
or maybe it's normal, that they don't answer or maybe I don't even
deserve an answer!
I'm sorry, I'm really frustrated.
Maybe you guys can tell me, what else should I do?
|
|
|
| | | | | |
| | | | | Author: | Stellar | | Posted: | Apr 16, 2024 04:44 | | Subject: | Re: offsite payment method | | Viewed: | 36 times | | Topic: | Payment Methods | |
|
| In Help, raf_use writes:
| | Hello,
I have a problem
I'd like to be able to have offsite payments method at my store for my customers,
because for most of them the Pay Pal commission is too high
In help center I can read:
Offsite payment methods (including IBAN) are available only by special permission
by contacting the Help Desk. Normally a minimum of 10 positive selling reviews
(feedback) and 3 months of selling experience are required to enable offsite
payments. Exceptions may be made in countries which do not accept PayPal or other
common onsite methods.
So I've asked few times, I've written to help desk (I meet the requirements)
and there was no answer, never...
Am I doing something wrong? maybe I ask in wrong place?...
or maybe it's normal, that they don't answer or maybe I don't even
deserve an answer!
I'm sorry, I'm really frustrated.
Maybe you guys can tell me, what else should I do?
|
Seems you did it the correct way, turnaround time from the Help Desk is around
2 weeks, so maybe wait a bit longer?
Else you can try emailing them directly to bricklink@support.lego.com
|
|
|
| | | | | | | | | |
| | | | | | | Author: | raf_use | | Posted: | Apr 16, 2024 04:55 | | Subject: | Re: offsite payment method | | Viewed: | 33 times | | Topic: | Payment Methods | |
|
| In Help, Stellar writes:
| | In Help, raf_use writes:
| | Hello,
I have a problem
I'd like to be able to have offsite payments method at my store for my customers,
because for most of them the Pay Pal commission is too high
In help center I can read:
Offsite payment methods (including IBAN) are available only by special permission
by contacting the Help Desk. Normally a minimum of 10 positive selling reviews
(feedback) and 3 months of selling experience are required to enable offsite
payments. Exceptions may be made in countries which do not accept PayPal or other
common onsite methods.
So I've asked few times, I've written to help desk (I meet the requirements)
and there was no answer, never...
Am I doing something wrong? maybe I ask in wrong place?...
or maybe it's normal, that they don't answer or maybe I don't even
deserve an answer!
I'm sorry, I'm really frustrated.
Maybe you guys can tell me, what else should I do?
|
Seems you did it the correct way, turnaround time from the Help Desk is around
2 weeks, so maybe wait a bit longer?
Else you can try emailing them directly to bricklink@support.lego.com
|
ehh, the problem is, I wrote to help desk first time in last december...
but you gave me an email address!! at last
I preferred to write an e-mail, but I couldn't find the address anywhere
- thank you very much!
|
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | Stellar | | Posted: | Apr 16, 2024 04:57 | | Subject: | Re: offsite payment method | | Viewed: | 37 times | | Topic: | Payment Methods | |
|
| In Help, raf_use writes:
| | In Help, Stellar writes:
| | In Help, raf_use writes:
| | Hello,
I have a problem
I'd like to be able to have offsite payments method at my store for my customers,
because for most of them the Pay Pal commission is too high
In help center I can read:
Offsite payment methods (including IBAN) are available only by special permission
by contacting the Help Desk. Normally a minimum of 10 positive selling reviews
(feedback) and 3 months of selling experience are required to enable offsite
payments. Exceptions may be made in countries which do not accept PayPal or other
common onsite methods.
So I've asked few times, I've written to help desk (I meet the requirements)
and there was no answer, never...
Am I doing something wrong? maybe I ask in wrong place?...
or maybe it's normal, that they don't answer or maybe I don't even
deserve an answer!
I'm sorry, I'm really frustrated.
Maybe you guys can tell me, what else should I do?
|
Seems you did it the correct way, turnaround time from the Help Desk is around
2 weeks, so maybe wait a bit longer?
Else you can try emailing them directly to bricklink@support.lego.com
|
ehh, the problem is, I wrote to help desk first time in last december...
but you gave me an email address!! at last
I preferred to write an e-mail, but I couldn't find the address anywhere
- thank you very much!
|
You can find it again on the Terms of Service  https://www.bricklink.com/v3/terms_of_service.page
|
|
|
| | | | | | | | | |
| | | | | | | Author: | Poncke | | Posted: | Apr 17, 2024 06:41 | | Subject: | Re: offsite payment method | | Viewed: | 35 times | | Topic: | Payment Methods | |
|
| In Payment Methods, Stellar writes:
| |
Else you can try emailing them directly to bricklink@support.lego.com
|
THank you, that was helpful. Fingers crossed
|
|
| | | | | |
| | | | | Author: | minifig.only | | Posted: | Apr 16, 2024 05:10 | | Subject: | (Cancelled) | | Viewed: | 43 times | | Topic: | Payment Methods | |
|
| | (Cancelled) |
|
| | | | | | | | | |
| | | | | | | Author: | Stellar | | Posted: | Apr 16, 2024 05:41 | | Subject: | Re: offsite payment method | | Viewed: | 45 times | | Topic: | Payment Methods | |
|
| In Payment Methods, minifig.only writes:
| | I have exactly the same problem. I wrote to the Help Desk in December 2023 and
received no response for months. After writing several times here in the forum,
I received the following reply directly by e-mail from ***********@LEGO.com:
"We noticed that you have a @me.com email address which may be the reasons
you are not getting our emails (some local and smaller domain providers have
BrickLink blacklisted). The solution would be to change your BrickLink email
address to a more common one, such as gmail for example. We can do that for you
as well if you send us the new email address, if you prefer."
So I should get a new e-mail address so that Bricklink (LEGO) can reply to me.
This is all just a bad joke.
|
Even you got a reply from that email, that one is personal information that can't
be shared here on the forum.
PS: Saved your reply quoted.
|
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | minifig.only | | Posted: | Apr 16, 2024 05:47 | | Subject: | Re: offsite payment method | | Viewed: | 38 times | | Topic: | Payment Methods | |
|
| Thank you for this super quick reaction.
If only the help desk worked like this.
|
|
| | | | | |
| | | | | Author: | minifig.only | | Posted: | Apr 16, 2024 05:44 | | Subject: | Re: offsite payment method | | Viewed: | 60 times | | Topic: | Payment Methods | |
|
| I have exactly the same problem. I wrote to the Help Desk in December 2023 and
received no response for months. After writing several times here in the forum,
I received the following reply directly by e-mail from ***********@LEGO.com:
"We noticed that you have a @me.com email address which may be the reasons
you are not getting our emails (some local and smaller domain providers have
BrickLink blacklisted). The solution would be to change your BrickLink email
address to a more common one, such as gmail for example. We can do that for you
as well if you send us the new email address, if you prefer."
So I should get a new e-mail address so that Bricklink (LEGO) can reply to me.
This is all just a bad joke.
|
|
|
|
|
|
Poland, w. Śląskie
Spain, Comunidad Valenciana
Ireland, Meath
Germany, Mecklenburg-Vorpommern