| Discussion Forum: Thread 353973 |
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| | | Author: | BrickOutLoud  | | Posted: | Feb 15, 2024 08:52 | | Subject: | Paid but no order? | | Viewed: | 137 times | | Topic: | Problem Order | |
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| I was paid for an order this morning but bricklink doesn't show an order
was placed. Has this happened to anyone else before?
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| | | | | Author: | peregrinator | | Posted: | Feb 15, 2024 09:20 | | Subject: | Re: Paid but no order? | | Viewed: | 47 times | | Topic: | Problem Order | |
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| In Problem Order, BrickOutLoud writes:
| | I was paid for an order this morning but bricklink doesn't show an order
was placed. Has this happened to anyone else before?
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Were you paid offsite?
Maybe the buyer has a cart but didn't actually place the order?
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| | | | | | | Author: | toontexas | | Posted: | Feb 15, 2024 09:44 | | Subject: | Re: Paid but no order? | | Viewed: | 39 times | | Topic: | Problem Order | |
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| In Problem Order, peregrinator writes:
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Maybe the buyer has a cart but didn't actually place the order?
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Then how would the "buyer" know where to send the money to?
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| | | | | | | | | Author: | BrickOutLoud | | Posted: | Feb 15, 2024 09:49 | | Subject: | Re: Paid but no order? | | Viewed: | 41 times | | Topic: | Problem Order | |
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| No idea. I have a payment through paypal, bricklink fee was deducted, but no
order shows in bricklink. Never had anything like this happen before.
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| | | | | | | | | | | Author: | SylvainLS | | Posted: | Feb 15, 2024 09:57 | | Subject: | Re: Paid but no order? | | Viewed: | 33 times | | Topic: | Problem Order | |
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| In Problem Order, BrickOutLoud writes:
| | No idea. I have a payment through paypal, bricklink fee was deducted,
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You mean it says “Partner fee”? That would the taxes, not BL’s 3% fee.
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order shows in bricklink. Never had anything like this happen before.
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I think there’s been a couple threads about this but it’s generally someone who
paid Offsite. And that doesn’t seem to be your case if the tax/“Partner fee”
is included.
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| | | | | | | | | | | Author: | zorbanj | | Posted: | Feb 15, 2024 10:16 | | Subject: | Re: Paid but no order? | | Viewed: | 35 times | | Topic: | Problem Order | |
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| Did you or the buyer get Bricklink's order email?
In Problem Order, BrickOutLoud writes:
| | No idea. I have a payment through paypal, bricklink fee was deducted, but no
order shows in bricklink. Never had anything like this happen before.
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| | | | | | | | | Author: | peregrinator | | Posted: | Feb 15, 2024 10:09 | | Subject: | Re: Paid but no order? | | Viewed: | 27 times | | Topic: | Problem Order | |
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| In Problem Order, toontexas writes:
| | In Problem Order, peregrinator writes:
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Maybe the buyer has a cart but didn't actually place the order?
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Then how would the "buyer" know where to send the money to?
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The OP has an email address on social media
But if the partner fee/sales tax was taken out and not merely the PP fee then
I doubt this is what happened.
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| | | | | Author: | Stellar | | Posted: | Feb 15, 2024 10:12 | | Subject: | Re: Paid but no order? | | Viewed: | 28 times | | Topic: | Problem Order | |
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| In Problem Order, BrickOutLoud writes:
| | I was paid for an order this morning but bricklink doesn't show an order
was placed. Has this happened to anyone else before?
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Do you have any orders on the top right under In Progress (0):
https://www.bricklink.com/orderReceived.asp
Also does the PayPal transaction has a IC_XXXX Id?
If so contact the help desk with that data:
https://www.bricklink.com/v3/help/contact.page
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| | | | | Author: | 1001bricks | | Posted: | Feb 15, 2024 10:16 | | Subject: | Re: Paid but no order? | | Viewed: | 34 times | | Topic: | Problem Order | |
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| In Problem Order, BrickOutLoud writes:
| | I was paid for an order this morning but bricklink doesn't show an order
was placed. Has this happened to anyone else before?
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Yes, once, 6 months ago maybe?
One buyer placed the order, he paid online and we received the payment on PayPal
showing a regular BrickLink on site payment, but ZERO order corresponding.
We talked with the buyer and confirmed everything on his side and ours.
To solve the problem I asked him to place the same order, chosing "Invoice
me manually", I credited he whole amount, made a zero € invoice, sent it
and marked it paid.
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