|
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| | | Author: | QBricks  | | Posted: | Feb 1, 2024 20:49 | | Subject: | Comment from seller missing from invoices | | Viewed: | 195 times | | Topic: | Technical Issues | |
|
| I've sent a couple of invoices this morning (AU time) and both are missing
'comments from seller', which means buyers aren't getting payment
information.
My first one affected was sent at 19.54 BrickLink time. Anyone else having the
same problem?
Judy
|
|
| | | | | |
| | | | | Author: | 1001bricks | | Posted: | Feb 1, 2024 20:54 | | Subject: | Re: Comment from seller missing from invoices | | Viewed: | 38 times | | Topic: | Technical Issues | |
|
| In Technical Issues, QBricks writes:
| | I've sent a couple of invoices this morning (AU time) and both are missing
'comments from seller', which means buyers aren't getting payment
information.
My first one affected was sent at 19.54 BrickLink time. Anyone else having the
same problem?
|
There's no "Comment from Seller" AFAIK!?
Maybe it's something you set up in your Invoice Template?
Something may have changed in your template(s)?
Otherwise sorry I really can't see what you mean.
|
|
| | | | | |
| | | | | Author: | QBricks | | Posted: | Feb 1, 2024 20:55 | | Subject: | Re: Comment from seller missing from invoices | | Viewed: | 43 times | | Topic: | Technical Issues | |
|
| In Technical Issues, QBricks writes:
| | I've sent a couple of invoices this morning (AU time) and both are missing
'comments from seller', which means buyers aren't getting payment
information.
My first one affected was sent at 19.54 BrickLink time. Anyone else having the
same problem?
Judy
|
I should add, the comments are showing in preview before I send the invoice,
but not on the invoice after it's been sent.
|
|
| | | | | | | | | |
| | | | | | | Author: | 1001bricks | | Posted: | Feb 1, 2024 21:00 | | Subject: | Re: Comment from seller missing from invoices | | Viewed: | 44 times | | Topic: | Technical Issues | |
|
| In Technical Issues, QBricks writes:
| | In Technical Issues, QBricks writes:
| | I've sent a couple of invoices this morning (AU time) and both are missing
'comments from seller', which means buyers aren't getting payment
information.
My first one affected was sent at 19.54 BrickLink time. Anyone else having the
same problem?
Judy
|
I should add, the comments are showing in preview before I send the invoice,
but not on the invoice after it's been sent.
|
Then it's a specific char maybe like the INFERIOR character or such?
Test it with a simple text like "TEST" and progressively add yours?
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | QBricks | | Posted: | Feb 1, 2024 21:24 | | Subject: | Re: Comment from seller missing from invoices | | Viewed: | 56 times | | Topic: | Technical Issues | |
|
| In Technical Issues, 1001bricks writes:
| | In Technical Issues, QBricks writes:
| | In Technical Issues, QBricks writes:
| | I've sent a couple of invoices this morning (AU time) and both are missing
'comments from seller', which means buyers aren't getting payment
information.
My first one affected was sent at 19.54 BrickLink time. Anyone else having the
same problem?
Judy
|
I should add, the comments are showing in preview before I send the invoice,
but not on the invoice after it's been sent.
|
Then it's a specific char maybe like the INFERIOR character or such?
Test it with a simple text like "TEST" and progressively add yours?
|
Thanks, I haven't changed anything but I tried wiping what I had and replacing
it with testing, then again with abcde in the box and nothing came through either
time.
Images show last one sent yesterday (minus part of comments) and the first one
today. Next one I have to send is to a new buyer too 
|
|
|
|
| | | | | | | | | | | | | | | | | |
| | | | | | | | | | | Author: | 1001bricks | | Posted: | Feb 1, 2024 21:31 | | Subject: | Re: Comment from seller missing from invoices | | Viewed: | 34 times | | Topic: | Technical Issues | |
|
| | | | | Then it's a specific char maybe like the INFERIOR character or such?
Test it with a simple text like "TEST" and progressively add yours?
|
Thanks, I haven't changed anything but I tried wiping what I had and replacing
it with testing, then again with abcde in the box and nothing came through either
time.
Images show last one sent yesterday (minus part of comments) and the first one
today. Next one I have to send is to a new buyer too
|
Deeper in the weirdness...
Yes I can see it appears on your page and not in the email
Check and recheck the Template; try things, otherwise wait after midnight EST,
if not tomorrow the open a ticket.
Apart if someone else has a better idea?
|
|
| | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | Author: | QBricks | | Posted: | Feb 1, 2024 21:39 | | Subject: | Re: Comment from seller missing from invoices | | Viewed: | 35 times | | Topic: | Technical Issues | |
|
| In Technical Issues, 1001bricks writes:
| | | | | | Then it's a specific char maybe like the INFERIOR character or such?
Test it with a simple text like "TEST" and progressively add yours?
|
Thanks, I haven't changed anything but I tried wiping what I had and replacing
it with testing, then again with abcde in the box and nothing came through either
time.
Images show last one sent yesterday (minus part of comments) and the first one
today. Next one I have to send is to a new buyer too
|
Deeper in the weirdness...
Yes I can see it appears on your page and not in the email
Check and recheck the Template; try things, otherwise wait after midnight EST,
if not tomorrow the open a ticket.
Apart if someone else has a better idea?
|
First for me in almost 10 years and not what I need on a Friday afternoon. Buyer
messaged asking where to find bank details and I thought they were probably looking
at the order confirmation email instead of the invoice. Lucky I checked before
I replied to him.
|
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| | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | Author: | 1001bricks | | Posted: | Feb 1, 2024 21:52 | | Subject: | (Cancelled) | | Viewed: | 23 times | | Topic: | Technical Issues | |
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| | (Cancelled) |
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| | | | | | | | | | | | | | | Author: | 1001bricks | | Posted: | Feb 1, 2024 21:54 | | Subject: | Re: Comment from seller missing from invoices | | Viewed: | 37 times | | Topic: | Technical Issues | |
|
| | | First for me in almost 10 years and not what I need on a Friday afternoon. Buyer
messaged asking where to find bank details and I thought they were probably looking
at the order confirmation email instead of the invoice. Lucky I checked before
I replied to him.
|
Maybe then it's a good time to review the whole thing?
Propose PayPal, even the on site version?
85% of my buyers use PayPal; maybe you'd get more business and less trouble
to
send bank references?
G'luck!
|
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| | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | Author: | QBricks | | Posted: | Feb 2, 2024 02:45 | | Subject: | Re: Comment from seller missing from invoices | | Viewed: | 31 times | | Topic: | Technical Issues | |
|
| In Technical Issues, 1001bricks writes:
| | | | First for me in almost 10 years and not what I need on a Friday afternoon. Buyer
messaged asking where to find bank details and I thought they were probably looking
at the order confirmation email instead of the invoice. Lucky I checked before
I replied to him.
|
Maybe then it's a good time to review the whole thing?
Propose PayPal, even the on site version?
85% of my buyers use PayPal; maybe you'd get more business and less trouble
to
send bank references?
G'luck!
|
Thanks but unlikely unless I'm given no choice.
100% of my orders are paid for by bank transfer/deposit and I'm happy with
the level of sales I'm getting. I have no wish to expand or bring anyone
else in to help and some days I really am pushing to get everything done.
The reference thing probably isn't really needed anymore because our banks
add more info to transfers than they used but it's standard to add some sort
of reference with a payment.
I have put in a bug report. I didn't get an auto response like I did last
time, so maybe something's changed there. In the meantime I'm sending
the missing info is a message with an explanation.
Someone on a Facebook group says they have the same issue, so for those of you
who send manual invoices, perhaps check your copy to make sure all the necessary
info is there because an invoice without payment info is no use to anyone.
|
|
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| | | | | Author: | bafti71 | | Posted: | Feb 2, 2024 02:28 | | Subject: | Re: Comment from seller missing from invoices | | Viewed: | 44 times | | Topic: | Technical Issues | |
|
| In Technical Issues, QBricks writes:
| | I've sent a couple of invoices this morning (AU time) and both are missing
'comments from seller', which means buyers aren't getting payment
information.
My first one affected was sent at 19.54 BrickLink time. Anyone else having the
same problem?
Judy
|
I am having the same problem. In the order I made yesterday, the Invoice from
my seller is missing the "Comments from Seller".
Then I had an order from a buyer. I have sent the invoice with copy to me and
the "comments from seller" are missing in the email.
Fortunately I immediately saw this and could get in contact with my buyer.
|
|
| | | | | | | | | |
| | | | | | | Author: | QBricks | | Posted: | Feb 2, 2024 03:36 | | Subject: | (Cancelled) | | Viewed: | 23 times | | Topic: | Technical Issues | |
|
| | (Cancelled) |
|
| | | | | | | | | |
| | | | | | | Author: | QBricks | | Posted: | Feb 2, 2024 03:37 | | Subject: | Re: Comment from seller missing from invoices | | Viewed: | 38 times | | Topic: | Technical Issues | |
|
| In Technical Issues, bafti71 writes:
| | In Technical Issues, QBricks writes:
| | I've sent a couple of invoices this morning (AU time) and both are missing
'comments from seller', which means buyers aren't getting payment
information.
My first one affected was sent at 19.54 BrickLink time. Anyone else having the
same problem?
Judy
|
I am having the same problem. In the order I made yesterday, the Invoice from
my seller is missing the "Comments from Seller".
Then I had an order from a buyer. I have sent the invoice with copy to me and
the "comments from seller" are missing in the email.
Fortunately I immediately saw this and could get in contact with my buyer.
|
Well, that's at least 3 or us then. I only noticed when the second buyer
I invoiced this morning asked where payment details were. The earlier invoice
I sent didn't have them either but that buyer placed an order last week as
well, so must have got them from that one.
At the top of the send invoice page, there used to be a link to view a printable
copy but that's changed to a link further over on the right of 'send
invoice'. I haven't noticed it before, so wondering it's a recent
change that might be the cause of the problem.
|
|
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | Stellar | | Posted: | Feb 2, 2024 04:37 | | Subject: | Re: Comment from seller missing from invoices | | Viewed: | 31 times | | Topic: | Technical Issues | |
|
| In Technical Issues, QBricks writes:
| | In Technical Issues, bafti71 writes:
| | In Technical Issues, QBricks writes:
| | I've sent a couple of invoices this morning (AU time) and both are missing
'comments from seller', which means buyers aren't getting payment
information.
My first one affected was sent at 19.54 BrickLink time. Anyone else having the
same problem?
Judy
|
I am having the same problem. In the order I made yesterday, the Invoice from
my seller is missing the "Comments from Seller".
Then I had an order from a buyer. I have sent the invoice with copy to me and
the "comments from seller" are missing in the email.
Fortunately I immediately saw this and could get in contact with my buyer.
|
Well, that's at least 3 or us then. I only noticed when the second buyer
I invoiced this morning asked where payment details were. The earlier invoice
I sent didn't have them either but that buyer placed an order last week as
well, so must have got them from that one.
At the top of the send invoice page, there used to be a link to view a printable
copy but that's changed to a link further over on the right of 'send
invoice'. I haven't noticed it before, so wondering it's a recent
change that might be the cause of the problem.
|
I think that change was done some time ago, I wouldn't say it is recent.
For the invoice issue, can you try this?
Go to edit your template and copy it to a txt file in your computer and save
it.
Then reset it, as with TAX changes they added/changed somethings in it.
Then try to send the invoice again with the comments and see if it gets to you
fine.
|
|
|
| | | | | | | | | | | | | | | | | |
| | | | | | | | | | | Author: | QBricks | | Posted: | Feb 2, 2024 05:05 | | Subject: | Re: Comment from seller missing from invoices | | Viewed: | 27 times | | Topic: | Technical Issues | |
|
| In Technical Issues, Stellar writes:
| | In Technical Issues, QBricks writes:
| | In Technical Issues, bafti71 writes:
| | In Technical Issues, QBricks writes:
| | I've sent a couple of invoices this morning (AU time) and both are missing
'comments from seller', which means buyers aren't getting payment
information.
My first one affected was sent at 19.54 BrickLink time. Anyone else having the
same problem?
Judy
|
I am having the same problem. In the order I made yesterday, the Invoice from
my seller is missing the "Comments from Seller".
Then I had an order from a buyer. I have sent the invoice with copy to me and
the "comments from seller" are missing in the email.
Fortunately I immediately saw this and could get in contact with my buyer.
|
Well, that's at least 3 or us then. I only noticed when the second buyer
I invoiced this morning asked where payment details were. The earlier invoice
I sent didn't have them either but that buyer placed an order last week as
well, so must have got them from that one.
At the top of the send invoice page, there used to be a link to view a printable
copy but that's changed to a link further over on the right of 'send
invoice'. I haven't noticed it before, so wondering it's a recent
change that might be the cause of the problem.
|
I think that change was done some time ago, I wouldn't say it is recent.
For the invoice issue, can you try this?
Go to edit your template and copy it to a txt file in your computer and save
it.
Then reset it, as with TAX changes they added/changed somethings in it.
Then try to send the invoice again with the comments and see if it gets to you
fine.
|
I wasn't sure if that was new or it's just the first time I noticed it.
Thanks for the suggestion but I already tried that earlier today and it did nothing.
I just gave it another go and still no comments coming through. I even tried
just the default 'Please send a grand total of AU $xx.xx to ...' message
and no luck there either.
Whatever caused it, it only started happening in the last 24 hours.
|
|
|
| | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | Author: | Stellar | | Posted: | Feb 2, 2024 05:14 | | Subject: | Re: Comment from seller missing from invoices | | Viewed: | 30 times | | Topic: | Technical Issues | |
|
| In Technical Issues, QBricks writes:
| | In Technical Issues, Stellar writes:
| | In Technical Issues, QBricks writes:
| | In Technical Issues, bafti71 writes:
| | In Technical Issues, QBricks writes:
| | I've sent a couple of invoices this morning (AU time) and both are missing
'comments from seller', which means buyers aren't getting payment
information.
My first one affected was sent at 19.54 BrickLink time. Anyone else having the
same problem?
Judy
|
I am having the same problem. In the order I made yesterday, the Invoice from
my seller is missing the "Comments from Seller".
Then I had an order from a buyer. I have sent the invoice with copy to me and
the "comments from seller" are missing in the email.
Fortunately I immediately saw this and could get in contact with my buyer.
|
Well, that's at least 3 or us then. I only noticed when the second buyer
I invoiced this morning asked where payment details were. The earlier invoice
I sent didn't have them either but that buyer placed an order last week as
well, so must have got them from that one.
At the top of the send invoice page, there used to be a link to view a printable
copy but that's changed to a link further over on the right of 'send
invoice'. I haven't noticed it before, so wondering it's a recent
change that might be the cause of the problem.
|
I think that change was done some time ago, I wouldn't say it is recent.
For the invoice issue, can you try this?
Go to edit your template and copy it to a txt file in your computer and save
it.
Then reset it, as with TAX changes they added/changed somethings in it.
Then try to send the invoice again with the comments and see if it gets to you
fine.
|
I wasn't sure if that was new or it's just the first time I noticed it.
Thanks for the suggestion but I already tried that earlier today and it did nothing.
I just gave it another go and still no comments coming through. I even tried
just the default 'Please send a grand total of AU $xx.xx to ...' message
and no luck there either.
Whatever caused it, it only started happening in the last 24 hours.
|
Just confirmed that this is also happening to me, most of my orders are paid
by onsite methods, but the comments are empty for all new generated invoices
now.
This has to be an update related to the one that broke the API that is related
to the comments on store lots.
Until solved we sellers might have to send a message with the comments in the
invoice so our customer get the details to pay...
|
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | Author: | Legopapa | | Posted: | Feb 2, 2024 05:22 | | Subject: | Re: Comment from seller missing from invoices | | Viewed: | 35 times | | Topic: | Technical Issues | |
|
| Same here, comments from seller are missing when sending invoices.
Legopapa
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | Author: | QBricks | | Posted: | Feb 2, 2024 05:28 | | Subject: | Re: Comment from seller missing from invoices | | Viewed: | 40 times | | Topic: | Technical Issues | |
|
| In Technical Issues, Stellar writes:
| | In Technical Issues, QBricks writes:
| | In Technical Issues, Stellar writes:
| | In Technical Issues, QBricks writes:
| | In Technical Issues, bafti71 writes:
| | In Technical Issues, QBricks writes:
| | I've sent a couple of invoices this morning (AU time) and both are missing
'comments from seller', which means buyers aren't getting payment
information.
My first one affected was sent at 19.54 BrickLink time. Anyone else having the
same problem?
Judy
|
I am having the same problem. In the order I made yesterday, the Invoice from
my seller is missing the "Comments from Seller".
Then I had an order from a buyer. I have sent the invoice with copy to me and
the "comments from seller" are missing in the email.
Fortunately I immediately saw this and could get in contact with my buyer.
|
Well, that's at least 3 or us then. I only noticed when the second buyer
I invoiced this morning asked where payment details were. The earlier invoice
I sent didn't have them either but that buyer placed an order last week as
well, so must have got them from that one.
At the top of the send invoice page, there used to be a link to view a printable
copy but that's changed to a link further over on the right of 'send
invoice'. I haven't noticed it before, so wondering it's a recent
change that might be the cause of the problem.
|
I think that change was done some time ago, I wouldn't say it is recent.
For the invoice issue, can you try this?
Go to edit your template and copy it to a txt file in your computer and save
it.
Then reset it, as with TAX changes they added/changed somethings in it.
Then try to send the invoice again with the comments and see if it gets to you
fine.
|
I wasn't sure if that was new or it's just the first time I noticed it.
Thanks for the suggestion but I already tried that earlier today and it did nothing.
I just gave it another go and still no comments coming through. I even tried
just the default 'Please send a grand total of AU $xx.xx to ...' message
and no luck there either.
Whatever caused it, it only started happening in the last 24 hours.
|
Just confirmed that this is also happening to me, most of my orders are paid
by onsite methods, but the comments are empty for all new generated invoices
now.
This has to be an update related to the one that broke the API that is related
to the comments on store lots.
Until solved we sellers might have to send a message with the comments in the
invoice so our customer get the details to pay...
|
I agree, it seems to have started around the same time.
I still send the invoice but I copy the usual comments to a BL message and sent
that as well, along with a short note explaining why I have to do it that way.
|
|
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| | | | | | | | | | | | | |
| | | | | | | | | Author: | Kenopolis | | Posted: | Feb 2, 2024 12:43 | | Subject: | Re: Comment from seller missing from invoices | | Viewed: | 25 times | | Topic: | Technical Issues | |
|
| Same issue.
I was wondering why they changed it the other day.
I wrote this long reply, but thought better of it.
I know very little about html. Probably enough to mess things up.
The Comments from seller section is just empty. It does not retrieve.
The print button does the same thing.
This really needs to be fixed.
|
|
| | | | | | | | | |
| | | | | | | Author: | uvt203 | | Posted: | Feb 2, 2024 05:06 | | Subject: | Re: Comment from seller missing from invoices | | Viewed: | 33 times | | Topic: | Technical Issues | |
|
| In Technical Issues, bafti71 writes:
| | In Technical Issues, QBricks writes:
| | I've sent a couple of invoices this morning (AU time) and both are missing
'comments from seller', which means buyers aren't getting payment
information.
My first one affected was sent at 19.54 BrickLink time. Anyone else having the
same problem?
Judy
|
I am having the same problem. In the order I made yesterday, the Invoice from
my seller is missing the "Comments from Seller".
Then I had an order from a buyer. I have sent the invoice with copy to me and
the "comments from seller" are missing in the email.
Fortunately I immediately saw this and could get in contact with my buyer.
|
I have experienced exactly the same. So this must be a general error - maybe
after they changed a lot of the system by the end of January.
Admin needs to look at this and get it fixed ASAP!
/Asger
|
|
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| | | | | | | | | |
| | | | | | | Author: | kariny | | Posted: | Feb 2, 2024 10:54 | | Subject: | Re: Comment from seller missing from invoices | | Viewed: | 42 times | | Topic: | Technical Issues | |
|
| I have the same problem. Invoices from yesterday is OK, but the ones made today
lacks the information from seller part. A little anoying. 
//Michael
|
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| | | | | | | | | |
| | | | | | | Author: | bvdmeij | | Posted: | Feb 2, 2024 12:50 | | Subject: | Re: Comment from seller missing from invoices | | Viewed: | 34 times | | Topic: | Technical Issues | |
|
| In Technical Issues, bafti71 writes:
| | In Technical Issues, QBricks writes:
| | I've sent a couple of invoices this morning (AU time) and both are missing
'comments from seller', which means buyers aren't getting payment
information.
My first one affected was sent at 19.54 BrickLink time. Anyone else having the
same problem?
Judy
|
I am having the same problem. In the order I made yesterday, the Invoice from
my seller is missing the "Comments from Seller".
Then I had an order from a buyer. I have sent the invoice with copy to me and
the "comments from seller" are missing in the email.
Fortunately I immediately saw this and could get in contact with my buyer.
|
I am having the same problems. Is anyone from the Bricklink team already trying
to fix this life-threatening problem???
|
|
|
| | | | | |
| | | | | Author: | Give.Me.A.Brick | | Posted: | Feb 2, 2024 05:54 | | Subject: | Re: Comment from seller missing from invoices | | Viewed: | 63 times | | Topic: | Technical Issues | |
|
| In Technical Issues, QBricks writes:
| | I've sent a couple of invoices this morning (AU time) and both are missing
'comments from seller', which means buyers aren't getting payment
information.
My first one affected was sent at 19.54 BrickLink time. Anyone else having the
same problem?
Judy
|
It happened to me today too, I received an Invoice without payment info.
Glad it was a repeat Seller and I already had his IBAN information.
|
|
| | | | | |
| | | | | Author: | briky | | Posted: | Feb 2, 2024 08:35 | | Subject: | Re: Comment from seller missing from invoices | | Viewed: | 55 times | | Topic: | Technical Issues | |
|
| In Technical Issues, QBricks writes:
| | I've sent a couple of invoices this morning (AU time) and both are missing
'comments from seller', which means buyers aren't getting payment
information.
My first one affected was sent at 19.54 BrickLink time. Anyone else having the
same problem?
Judy
|
Hi,
Thanks for the heads up...I got the same problem...So I sent a message by the
order comments dept which seems to work.
Cheers
Chris
|
|
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| | | | | Author: | HC | | Posted: | Feb 2, 2024 11:22 | | Subject: | Re: Comment from seller missing from invoices | | Viewed: | 31 times | | Topic: | Technical Issues | |
|
| here another ''victim''...
indeed anoying!...
|
|
| | | | | |
| | | | | Author: | sbpyrat | | Posted: | Feb 2, 2024 11:26 | | Subject: | Re: Comment from seller missing from invoices | | Viewed: | 34 times | | Topic: | Technical Issues | |
|
| Same as others. Invoices yesterday were fine, today Seller's Comments aren't
showing.
|
|
| | | | | |
| | | | | Author: | Dolice | | Posted: | Feb 2, 2024 11:30 | | Subject: | Re: Comment from seller missing from invoices | | Viewed: | 41 times | | Topic: | Technical Issues | |
|
| same to me...and I changed absolutly nothing in my settings...it just happened,
from nowhere !
In Technical Issues, QBricks writes:
| | I've sent a couple of invoices this morning (AU time) and both are missing
'comments from seller', which means buyers aren't getting payment
information.
My first one affected was sent at 19.54 BrickLink time. Anyone else having the
same problem?
Judy
|
|
|
| | | | | | | | | |
| | | | | | | Author: | legoccaz | | Posted: | Feb 2, 2024 12:29 | | Subject: | Re: Comment from seller missing from invoices | | Viewed: | 37 times | | Topic: | Technical Issues | |
|
| In Technical Issues, Dolice writes:
| | same to me...and I changed absolutly nothing in my settings...it just happened,
from nowhere !
In Technical Issues, QBricks writes:
| | I've sent a couple of invoices this morning (AU time) and both are missing
'comments from seller', which means buyers aren't getting payment
information.
My first one affected was sent at 19.54 BrickLink time. Anyone else having the
same problem?
Judy
|
|
no text in the comment invoice windows , all buyers who needs iban , I can t
give them
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| | | | | Author: | Krekeltje62 | | Posted: | Feb 2, 2024 13:08 | | Subject: | Re: Comment from seller missing from invoices | | Viewed: | 42 times | | Topic: | Technical Issues | |
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| In Technical Issues, QBricks writes:
| | I've sent a couple of invoices this morning (AU time) and both are missing
'comments from seller', which means buyers aren't getting payment
information.
My first one affected was sent at 19.54 BrickLink time. Anyone else having the
same problem?
Judy
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Seems that you have to change the tag to
{seller's additional comments}
This tag is the only one that has both opening and closing brackets. Enter any
additional default comments here, for example your paypal address. When generating
an invoice, the additional comments between the tags will be shown inside a text
area box which you can later add additional comments to. So it's default
additional comments plus additional comments. You may also enclose any of the
above tags in between the comments tags, for example: Please send grand total
to paypal address test@test.com
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| | | | | | | Author: | Krekeltje62 | | Posted: | Feb 2, 2024 14:50 | | Subject: | Re: Comment from seller missing from invoices | | Viewed: | 40 times | | Topic: | Technical Issues | |
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| In Technical Issues, Krekeltje62 writes:
| | In Technical Issues, QBricks writes:
| | I've sent a couple of invoices this morning (AU time) and both are missing
'comments from seller', which means buyers aren't getting payment
information.
My first one affected was sent at 19.54 BrickLink time. Anyone else having the
same problem?
Judy
|
Seems that you have to change the tag to
{seller's additional comments}
This tag is the only one that has both opening and closing brackets. Enter any
additional default comments here, for example your paypal address. When generating
an invoice, the additional comments between the tags will be shown inside a text
area box which you can later add additional comments to. So it's default
additional comments plus additional comments. You may also enclose any of the
above tags in between the comments tags, for example: Please send grand total
to paypal address test@test.com
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Seems that they either fixed it, or putting {seller's additional comments}
behind the end tag of COMMENTS works.
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| | | | | Author: | tonnic | | Posted: | Feb 2, 2024 15:38 | | Subject: | Re: Comment from seller missing from invoices | | Viewed: | 35 times | | Topic: | Technical Issues | |
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| In Technical Issues, QBricks writes:
| | I've sent a couple of invoices this morning (AU time) and both are missing
'comments from seller', which means buyers aren't getting payment
information.
My first one affected was sent at 19.54 BrickLink time. Anyone else having the
same problem?
Judy
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The same here, yesterday all went fine, today the problem occurred.
I copy and paste my invoices.
After pasting them I see them in the invoice when I send it to the buyer but
it arrives empty at the buyers and my e-mailaddress.
So I had to rely on 1 of my customers that informed me about it and had to send
the invoice through the mail manually.
It is a really annoying bug.
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| | | | | Author: | Dino | | Posted: | Feb 2, 2024 16:04 | | Subject: | Re: Comment from seller missing from invoices | | Viewed: | 43 times | | Topic: | Technical Issues | |
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| In Technical Issues, QBricks writes:
| | I've sent a couple of invoices this morning (AU time) and both are missing
'comments from seller', which means buyers aren't getting payment
information.
My first one affected was sent at 19.54 BrickLink time. Anyone else having the
same problem?
Judy
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The same here.
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| | | | | Author: | Bitsnpieces.... | | Posted: | Feb 2, 2024 16:09 | | Subject: | Re: Comment from seller missing from invoices | | Viewed: | 44 times | | Topic: | Technical Issues | |
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| In Technical Issues, QBricks writes:
| | I've sent a couple of invoices this morning (AU time) and both are missing
'comments from seller', which means buyers aren't getting payment
information.
My first one affected was sent at 19.54 BrickLink time. Anyone else having the
same problem?
Judy
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Happened with mine last night as well, I didnt know till this morning and again
just now,
anyone else still having this trouble?
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| | | | | | | Author: | marjansmit | | Posted: | Feb 2, 2024 16:24 | | Subject: | Re: Comment from seller missing from invoices | | Viewed: | 41 times | | Topic: | Technical Issues | |
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| In Technical Issues, Bitsnpieces.... writes:
| | In Technical Issues, QBricks writes:
| | I've sent a couple of invoices this morning (AU time) and both are missing
'comments from seller', which means buyers aren't getting payment
information.
My first one affected was sent at 19.54 BrickLink time. Anyone else having the
same problem?
Judy
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Happened with mine last night as well, I didnt know till this morning and again
just now,
anyone else still having this trouble?
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We are still having this issue
MSB-Bricks
Marjan
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| | | | | | | Author: | QBricks | | Posted: | Feb 2, 2024 18:33 | | Subject: | Re: Comment from seller missing from invoices | | Viewed: | 58 times | | Topic: | Technical Issues | |
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| In Technical Issues, Admin_Russell writes:
| | In Technical Issues, QBricks writes:
| | I've sent a couple of invoices this morning (AU time) and both are missing
'comments from seller', which means buyers aren't getting payment
information.
My first one affected was sent at 19.54 BrickLink time. Anyone else having the
same problem?
Judy
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We believe we have fixed this issue. Please let us know if the problem persists.
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Thanks Russell, looks good this morning. Just sent a couple and payment info
was included.
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| | | | | | | Author: | Stellar | | Posted: | Feb 4, 2024 07:02 | | Subject: | Re: Comment from seller missing from invoices | | Viewed: | 30 times | | Topic: | Technical Issues | |
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| In Technical Issues, Admin_Russell writes:
| | In Technical Issues, QBricks writes:
| | I've sent a couple of invoices this morning (AU time) and both are missing
'comments from seller', which means buyers aren't getting payment
information.
My first one affected was sent at 19.54 BrickLink time. Anyone else having the
same problem?
Judy
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We believe we have fixed this issue. Please let us know if the problem persists.
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Working well now, thanks.
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