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| | | Author: | bahpstore  | | Posted: | Jan 29, 2024 10:10 | | Subject: | PayPal refund issue | | Viewed: | 135 times | | Topic: | Technical Issues | |
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| A few days ago, I refunded a buyer $5.00 and told him so. The result was $3.00
and I feel so bad thinking I made a mistake.
Today I did $3.00 and checked it before submit. The true refund is $2.00 in order.
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| | | | | Author: | SylvainLS | | Posted: | Jan 29, 2024 10:32 | | Subject: | Re: PayPal refund issue | | Viewed: | 39 times | | Topic: | Technical Issues | |
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| In Technical Issues, bahpstore writes:
| | A few days ago, I refunded a buyer $5.00 and told him so. The result was $3.00
and I feel so bad thinking I made a mistake.
Today I did $3.00 and checked it before submit. The true refund is $2.00 in order.
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You mean the buyer actually only receive $3 (instead of $5) on their PP account?
Or $3 were removed from your PP account?
I mean, it’s not clear (at least to me) if this is not just a UI error.
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| | | | | | | Author: | bahpstore | | Posted: | Jan 29, 2024 10:42 | | Subject: | Re: PayPal refund issue | | Viewed: | 39 times | | Topic: | Technical Issues | |
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| In Technical Issues, SylvainLS writes:
| | In Technical Issues, bahpstore writes:
| | A few days ago, I refunded a buyer $5.00 and told him so. The result was $3.00
and I feel so bad thinking I made a mistake.
Today I did $3.00 and checked it before submit. The true refund is $2.00 in order.
|
You mean the buyer actually only receive $3 (instead of $5) on their PP account?
Or $3 were removed from your PP account?
I mean, it’s not clear (at least to me) if this is not just a UI error.
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For the first instant, I got $2.73 deducted from PayPal, BL paid back $0.27.
I didn't check with the buyer, but I believe he got $3.00.
For the refund today, I got $1.85 deducted from PayPal, BL paid back $0.15 tax
collected. I think buyer got $2.00.
In my previous message, you see for today's refund, it supposed to get $2.78
from me and $0.22 from BL for a total of $3.00.
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| | | | | | | | | Author: | SylvainLS | | Posted: | Jan 29, 2024 11:01 | | Subject: | Re: PayPal refund issue | | Viewed: | 35 times | | Topic: | Technical Issues | |
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| In Technical Issues, bahpstore writes:
| | […]
| | I mean, it’s not clear (at least to me) if this is not just a UI error.
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For the first instant, I got $2.73 deducted from PayPal, BL paid back $0.27.
I didn't check with the buyer, but I believe he got $3.00.
For the refund today, I got $1.85 deducted from PayPal, BL paid back $0.15 tax
collected. I think buyer got $2.00.
In my previous message, you see for today's refund, it supposed to get $2.78
from me and $0.22 from BL for a total of $3.00.
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Okay, so not just a display error. The site removes one or two $ on its own.
(Weird how it’s exactly $1 and $2.)
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| | | | | | | | | Author: | zorbanj | | Posted: | Jan 29, 2024 12:45 | | Subject: | Re: PayPal refund issue | | Viewed: | 29 times | | Topic: | Technical Issues | |
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| In Technical Issues, bahpstore writes:
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For the first instant, I got $2.73 deducted from PayPal, BL paid back $0.27.
I didn't check with the buyer, but I believe he got $3.00.
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Yes, your buyer got the $3 total, no worries there. When you refund an amount,
Bricklink refunds associated sales tax as well. This is why the $3 is split into
2 parts. BL assumes the $3 includes sales tax.
If your intention was to refund a the $3 in total then you are good. If you want
to refund the $3 PLUS sales tax then you have to adjust the refund upwards by
calculating the sales tax yourself and then playing around with the total until
it equals the $3 + the amount of sales tax you calculated. Very annoying.
Sellers have pointed out that this is confusing and that the sales tax should
be calculated by BL on the refund amount you enter rather than BL assuming the
refund total includes sales tax.
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| | | | | | | | | | | Author: | bahpstore | | Posted: | Jan 29, 2024 13:13 | | Subject: | Re: PayPal refund issue | | Viewed: | 34 times | | Topic: | Technical Issues | |
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| In Technical Issues, zorbanj writes:
| | In Technical Issues, bahpstore writes:
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For the first instant, I got $2.73 deducted from PayPal, BL paid back $0.27.
I didn't check with the buyer, but I believe he got $3.00.
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Yes, your buyer got the $3 total, no worries there. When you refund an amount,
Bricklink refunds associated sales tax as well. This is why the $3 is split into
2 parts. BL assumes the $3 includes sales tax.
If your intention was to refund a the $3 in total then you are good. If you want
to refund the $3 PLUS sales tax then you have to adjust the refund upwards by
calculating the sales tax yourself and then playing around with the total until
it equals the $3 + the amount of sales tax you calculated. Very annoying.
Sellers have pointed out that this is confusing and that the sales tax should
be calculated by BL on the refund amount you enter rather than BL assuming the
refund total includes sales tax.
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The issue here is NOT sales tax. I planned to refund a total of $3.00, BL changed
it to $2.00 (it's for a single DBG 30383)
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| | | | | | | | | | | | | Author: | Stellar | | Posted: | Jan 30, 2024 03:47 | | Subject: | Re: PayPal refund issue | | Viewed: | 36 times | | Topic: | Technical Issues | |
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| In Technical Issues, bahpstore writes:
| | In Technical Issues, zorbanj writes:
| | In Technical Issues, bahpstore writes:
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For the first instant, I got $2.73 deducted from PayPal, BL paid back $0.27.
I didn't check with the buyer, but I believe he got $3.00.
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Yes, your buyer got the $3 total, no worries there. When you refund an amount,
Bricklink refunds associated sales tax as well. This is why the $3 is split into
2 parts. BL assumes the $3 includes sales tax.
If your intention was to refund a the $3 in total then you are good. If you want
to refund the $3 PLUS sales tax then you have to adjust the refund upwards by
calculating the sales tax yourself and then playing around with the total until
it equals the $3 + the amount of sales tax you calculated. Very annoying.
Sellers have pointed out that this is confusing and that the sales tax should
be calculated by BL on the refund amount you enter rather than BL assuming the
refund total includes sales tax.
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The issue here is NOT sales tax. I planned to refund a total of $3.00, BL changed
it to $2.00 (it's for a single DBG 30383)
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Indeed seems there is an error somewhere, have you already opened a ticket?
If not please do so the team can take a look:
https://www.bricklink.com/v3/help/contact.page
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| | | | | | | | | | | | | Author: | jbroman | | Posted: | Jan 31, 2024 03:06 | | Subject: | Re: PayPal refund issue | | Viewed: | 36 times | | Topic: | Technical Issues | |
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| In Technical Issues, bahpstore writes:
| | The issue here is NOT sales tax. I planned to refund a total of $3.00, BL changed
it to $2.00 (it's for a single DBG 30383)
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I tried to do a refund earlier today, and it changed my $1 to $0.
I caught it and changed it back.
It then said an error had occurred while processing. Making it seem as if it
didn't go through. I checked PayPal, and sure enough the refund went through.
It's not the first time that BL has told me an error occurred. At least this
time I checked before trying again (unlike the last time).
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| | | | | | | | | | | | | | | Author: | 1001bricks | | Posted: | Jan 31, 2024 10:42 | | Subject: | Re: PayPal refund issue | | Viewed: | 36 times | | Topic: | Technical Issues | |
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| In Technical Issues, jbroman writes:
| | In Technical Issues, bahpstore writes:
| | The issue here is NOT sales tax. I planned to refund a total of $3.00, BL changed
it to $2.00 (it's for a single DBG 30383)
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I tried to do a refund earlier today, and it changed my $1 to $0.
I caught it and changed it back.
It then said an error had occurred while processing. Making it seem as if it
didn't go through. I checked PayPal, and sure enough the refund went through.
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It happened to me a few times.
If you manage multiple Currencies, you MUST be sure to have enough of THIS currency
in your PayPal account before proceeding to a BrickLink refund. Otherwise it
may fail, or may work but indicate it failed!
I refunded twice a buyer with this problem.
In short: be sure you've enough of the specific currency before refunding.
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| | | | | Author: | Familybuild | | Posted: | Jan 29, 2024 10:39 | | Subject: | Re: PayPal refund issue | | Viewed: | 34 times | | Topic: | Technical Issues | |
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| In Technical Issues, bahpstore writes:
| | A few days ago, I refunded a buyer $5.00 and told him so. The result was $3.00
and I feel so bad thinking I made a mistake.
Today I did $3.00 and checked it before submit. The true refund is $2.00 in order.
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Is there maby a currency conversion , thats being overlooked?
Some country's also use dollar like canadian..
Im from euro, but i can imagine this might is what happend since you checked
before submit..
Else i would be clueless
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| | | | | | | Author: | bahpstore | | Posted: | Jan 29, 2024 10:44 | | Subject: | Re: PayPal refund issue | | Viewed: | 42 times | | Topic: | Technical Issues | |
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| In Technical Issues, Familybuild writes:
| | In Technical Issues, bahpstore writes:
| | A few days ago, I refunded a buyer $5.00 and told him so. The result was $3.00
and I feel so bad thinking I made a mistake.
Today I did $3.00 and checked it before submit. The true refund is $2.00 in order.
|
Is there maby a currency conversion , thats being overlooked?
Some country's also use dollar like canadian..
Im from euro, but i can imagine this might is what happend since you checked
before submit..
Else i would be clueless
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It's US to US.
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USA, Virginia
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France, Nouvelle-Aquitaine
)
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Spain, Comunidad Valenciana
Canada, British Columbia
Netherlands, Zuid-Holland