Hello brickinkers,
I have a customer who requested standard shipping on a small parcel from the
UK to the US and is now saying it has not arrived after almost 4 weeks. The customer
has no feedback so is obviously new to the site.
It was only a mini-figure..
What should I do to resolve the issue? Are they trying it on?
The customers user name is WeylandsHere.
Your only choice is to refund them. Sellers are fully responsible for all packages.
sending it without tracking/insurance is 100% sellers risk not buyers risk
German rules are different for private and business sellers:
For private sellers: If the customer decides to save on shipping cost and the
parcel gets lost, the seller is not reposible, there will be no refund.
For business sellers: The seller is always reponsible that the package arrives
and will have to refund in case it does not. Therefore business sellers in Germany
determine the way of shipping.
I currently have an order for a minifigure in my shop, it's price is 8€.
Buyer is located in the UK so besides shipping also tax applies. Shippping cost
with insurance and tracking are 7.20€, overall cost including tax would be more
than double the price of the minifigure.
In Selling, Nubs_Select writes:
Your only choice is to refund them. Sellers are fully responsible for all packages.
sending it without tracking/insurance is 100% sellers risk not buyers risk
German rules are different for private and business sellers:
For private sellers: If the customer decides to save on shipping cost and the
parcel gets lost, the seller is not reposible, there will be no refund.
For business sellers: The seller is always reponsible that the package arrives
and will have to refund in case it does not. Therefore business sellers in Germany
determine the way of shipping.
I currently have an order for a minifigure in my shop, it's price is 8€.
Buyer is located in the UK so besides shipping also tax applies. Shippping cost
with insurance and tracking are 7.20€, overall cost including tax would be more
than double the price of the minifigure.
If you, as a professional seller, only offer insured shipping, but the buyer
wants uninsured shipping or even a different shipping company, you are no longer
responsible if the item does not arrive.
sounds like some of those complicated European rules I wonder what PayPal
thinks of them as they almost always side with the buyer in these cases
It's not complicated. You're comparing apples with oranges. One is the
law, the other is Paypal's General Terms and Conditions. As a Paypal user,
I have agreed to them. But I could sue for the money from the buyer. But first
of all, this causes trouble and costs on the seller's side. All the more
so if the buyer lives outside the EU. That's why I never send items without
proof if payment is made via PayPal. Exception, the buyer has already bought
from me several times, or I have the item several times and can deliver a replacement.
so buyers have no protection unless they buy from a business (or perhaps if paid
with paypal/stripe)... yikes
That's exactly how it is.
hence we are USA Domestic Shipping Only, sorry world, those 'laws' are
too dangerous
These laws are nowhere near as dangerous as your gun laws. I think it's fair.
A private seller has no way of compensating for the loss. A professional seller
can write it off for tax purposes. That's why I think such a rule is justified.
Without tracking its hard to determine its current location. If I had to guess,
the package is already in the states. The USPS has derailed on delivery and subsequent
time frames for delivery. This new Ground Advantage has them all over the board
when it comes to consistent delivery time frames. I had a package go to the
north that went missing for three weeks. No scans, just showed up as delivered.
I refunded the buyer and told them to keep the order.
Priority Mail, IMHO, has not gotten better amd they are increasing those prices
here shortly. Im tempted to switch over to UPS ground for all shipments. With
Stamps.com its only a couple more dollars in price. Just my 3.5 cents (accounting
for inflation).
Depending on price of the shipment, just refund the buyer and call it a day.
It's much easier on the mind to not stress about it. If you ship to the
states, ship with tracking. If theres an extra cost, the buyer will oblige.
If not. You've saved your self the headache of a missing package.
Brian
In Selling, 7fish writes:
Hello brickinkers,
I have a customer who requested standard shipping on a small parcel from the
UK to the US and is now saying it has not arrived after almost 4 weeks. The customer
has no feedback so is obviously new to the site.
It was only a mini-figure..
What should I do to resolve the issue? Are they trying it on?
Hello brickinkers,
I have a customer who requested standard shipping on a small parcel from the
UK to the US and is now saying it has not arrived after almost 4 weeks. The customer
has no feedback so is obviously new to the site.
It was only a mini-figure..
What should I do to resolve the issue? Are they trying it on?
The customers user name is WeylandsHere.
Hello brickinkers,
I have a customer who requested standard shipping on a small parcel from the
UK to the US and is now saying it has not arrived after almost 4 weeks. The customer
has no feedback so is obviously new to the site.
It was only a mini-figure..
What should I do to resolve the issue? Are they trying it on?
The customers user name is WeylandsHere.
Thoughts are welcome please..
Paul.
P&L Bricks.
Short answer: If they are willing to wait a couple more weeks, I would wait.
If they are impatient, refund them.
Legally the seller is responsible for providing the item to the customer in the
US.
Imagine you place an order online for in store pickup. When you get to the store,
they tell you they don't have your item. You ask for your money back, they
say no.
You have to balance out the risks vs rewards. The US is a large marketplace,
but few buyers are going to place orders with UK because of absurdly high cost
of tracking (same applies to Canada).
By setting a dollar cap on untracked orders, you can minimize your risk while
getting extra sales. I guarantee you, if you track these sales over several months,
you are making far more money than you lose.
You have to balance out the risks vs rewards. The US is a large marketplace,
but few buyers are going to place orders with UK because of absurdly high cost
of tracking (same applies to Canada).
By setting a dollar cap on untracked orders, you can minimize your risk while
getting extra sales. I guarantee you, if you track these sales over several months,
you are making far more money than you lose.
Don't worry about a pence and lose a pound.
That really depends on the amount of stock the seller has and the demand in their
local market. If there is reasonable demand and few local competitors then it
is possible to forget the international market and price higher to be uncompetitive
internationally but still competitive locally.
United Kingdom, England
USA
Canada, Ontario
Germany, Hessen
Luxembourg
