Discussion Forum: Thread 347057

 Author: uticabrix View Messages Posted By uticabrix
 Posted: Sep 20, 2023 19:48
 Subject: Customer Payment declined, how do I re-invoic
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 Topic: Help
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uticabrix (18981)

Location:  USA, New York
Member Since Contact Type Status
Aug 30, 2018 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Utica Brix
Customer card declined via Paypal, he is asking for another invoice and he will
use another card via Paypal? Confirmed Paypal canceled, and there is an exclamation
point next to "paid" on BL. How do I re-invoice this customer? Any
help appreciated.
 Author: Nubs_Select View Messages Posted By Nubs_Select
 Posted: Sep 20, 2023 19:51
 Subject: Re: Customer Payment declined, how do I re-invoic
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Nubs_Select (4851)

Location:  Canada, Ontario
Member Since Contact Type Status
Mar 15, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Nub's Select
BrickLink Inventories Administrator (?)
In Help, uticabrix writes:
  Customer card declined via Paypal, he is asking for another invoice and he will
use another card via Paypal? Confirmed Paypal canceled, and there is an exclamation
point next to "paid" on BL. How do I re-invoice this customer? Any
help appreciated.

have you tried manually setting the payment status to none? (not sure if its
possible with onsite payments)
 Author: Cob View Messages Posted By Cob
 Posted: Sep 21, 2023 12:35
 Subject: Re: Customer Payment declined, how do I re-invoic
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Cob (3634)

Location:  USA, Missouri
Member Since Contact Type Status
Nov 18, 2014 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Cob's Brick House
In Help, uticabrix writes:
  Customer card declined via Paypal, he is asking for another invoice and he will
use another card via Paypal? Confirmed Paypal canceled, and there is an exclamation
point next to "paid" on BL. How do I re-invoice this customer? Any
help appreciated.

Send them an invoice directly from PayPal.
 Author: SylvainLS View Messages Posted By SylvainLS
 Posted: Sep 21, 2023 12:43
 Subject: Re: Customer Payment declined, how do I re-invoic
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SylvainLS (52)

Location:  France, Nouvelle-Aquitaine
Member Since Contact Type Status
Apr 25, 2014 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: BuyerOnly
BrickLink Discussions Moderator (?)
In Help, Cob writes:
  In Help, uticabrix writes:
  Customer card declined via Paypal, he is asking for another invoice and he will
use another card via Paypal? Confirmed Paypal canceled, and there is an exclamation
point next to "paid" on BL. How do I re-invoice this customer? Any
help appreciated.

Send them an invoice directly from PayPal.

If they do that, how will the taxes be collected and remitted?