Discussion Forum: Thread 346833

 Author: vijv View Messages Posted By vijv
 Posted: Sep 17, 2023 12:54
 Subject: Orders from other shops in my order list.
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 Topic: Selling
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vijv (220)

Location:  Netherlands, Zeeland
Member Since Contact Type Status
Feb 24, 2011 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: ZierikzeeBrick
Hi,

Seems like database problem at the moment, I'm getting some orders from other
shops in my order list.
Most of them are already handled and set to 'ready'. In all orders my
shop seems to be listed as seller, but I do not have any of the sets sold in
my inventory.

All orders have 17 september as date of order, and my last real order is from
the 14th.

Anyone else having these issues?
 Author: 1001bricks View Messages Posted By 1001bricks
 Posted: Sep 17, 2023 13:00
 Subject: Re: Orders from other shops in my order list.
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 Topic: Selling
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1001bricks (55733)

Location:  France, Provence-Alpes-Côte d'Azur
Member Since Contact Type Status
Sep 6, 2005 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: 1001bricks
  Seems like database problem at the moment, I'm getting some orders from other
shops in my order list.

What???

  Most of them are already handled and set to 'ready'. In all orders my
shop seems to be listed as seller, but I do not have any of the sets sold in
my inventory.

Did you carefully check your inventory, maybe you've got those sets, by mistake?

You could get hacked also. Is your password really difficult? Change it to something
HARD like qTbexoh8yvYp or whatever(s can't be obvious/dictionnary attacked.
 Author: vijv View Messages Posted By vijv
 Posted: Sep 17, 2023 13:28
 Subject: Re: Orders from other shops in my order list.
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 Topic: Selling
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vijv (220)

Location:  Netherlands, Zeeland
Member Since Contact Type Status
Feb 24, 2011 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: ZierikzeeBrick
You are correct, there are items in my store I didn't list at all, and my
email and password are changed. Strange is that I'm still able to access
my account on devices I was logged in previously.

For now I have closed my shop and will message all buyers once I figured out
how to change my password.
 Author: Stellar View Messages Posted By Stellar
 Posted: Sep 17, 2023 13:05
 Subject: Re: Orders from other shops in my order list.
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Stellar (4152)

Location:  Spain, Comunidad Valenciana
Member Since Contact Type Status
Sep 24, 2015 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Stellar Bricks
BrickLink Inventories Administrator (?)
In Selling, vijv writes:
  Hi,

Seems like database problem at the moment, I'm getting some orders from other
shops in my order list.
Most of them are already handled and set to 'ready'. In all orders my
shop seems to be listed as seller, but I do not have any of the sets sold in
my inventory.

All orders have 17 september as date of order, and my last real order is from
the 14th.

Anyone else having these issues?

You do have the sets listed in your store as of today, check you storefront!

You have this one listed cheapest in Bl new:

 
Set No: 4184  Name: The Black Pearl
* 
4184-1 (Inv) The Black Pearl
771 Parts, 7 Minifigures, 1 Gear, 2011
Sets: Pirates of the Caribbean

Change your password and check your PayPal account linked to Bricklink if you
didn't list those!
 Author: vijv View Messages Posted By vijv
 Posted: Sep 17, 2023 13:34
 Subject: Re: Orders from other shops in my order list.
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 Topic: Selling
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vijv (220)

Location:  Netherlands, Zeeland
Member Since Contact Type Status
Feb 24, 2011 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: ZierikzeeBrick
Not able to change my password or email, they changed both.
 Author: vijv View Messages Posted By vijv
 Posted: Sep 17, 2023 13:40
 Subject: Re: Orders from other shops in my order list.
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 Topic: Selling
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vijv (220)

Location:  Netherlands, Zeeland
Member Since Contact Type Status
Feb 24, 2011 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: ZierikzeeBrick
Does anyone know how to contact Bricklink Admins?
 Author: Stellar View Messages Posted By Stellar
 Posted: Sep 17, 2023 13:40
 Subject: Re: Orders from other shops in my order list.
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Stellar (4152)

Location:  Spain, Comunidad Valenciana
Member Since Contact Type Status
Sep 24, 2015 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Stellar Bricks
BrickLink Inventories Administrator (?)
In Selling, vijv writes:
  Not able to change my password or email, they changed both.

Register here with your original email and send a ticket to the Bricklink Admins:

https://helpdesk.bricklink.com/Main/
 Author: vijv View Messages Posted By vijv
 Posted: Sep 17, 2023 14:39
 Subject: Re: Orders from other shops in my order list.
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 Topic: Selling
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vijv (220)

Location:  Netherlands, Zeeland
Member Since Contact Type Status
Feb 24, 2011 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: ZierikzeeBrick
Thank you, hope they respond soon.

For now I did warn all buyers to not pay the invoice, closed the shop again and
emptied the inventory.
I will keep track on the shop tonight as I'm still able to access it.
Still strange that I still have access after they changed the password.
 Author: SylvainLS View Messages Posted By SylvainLS
 Posted: Sep 17, 2023 15:40
 Subject: Re: Orders from other shops in my order list.
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SylvainLS (52)

Location:  France, Nouvelle-Aquitaine
Member Since Contact Type Status
Apr 25, 2014 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: BuyerOnly
BrickLink Discussions Moderator (?)
In Selling, vijv writes:
  Thank you, hope they respond soon.

Well, Monday is in 12h for them (+ 8h or so before workday starts).


  […]
Still strange that I still have access after they changed the password.

“Keep me logged in” uses cookies and shared keys between your browser and the
server.  The password is not used for that.
(Think of it like a stamp in a night club: your browser has the stamp on its
wrist, it can go out and come back without paying the entry fee again )
 Author: Ber_i View Messages Posted By Ber_i
 Posted: Sep 17, 2023 16:25
 Subject: Re: Orders from other shops in my order list.
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 Topic: Selling
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Ber_i (407)

Location:  Netherlands, Noord-Holland
Member Since Contact Type Status
Mar 31, 2018 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Schoorsteen
In Selling, vijv writes:
  Not able to change my password or email, they changed both.

You can change your email adres here: https://www.bricklink.com/pref_email.asp
(via account info).
After that you should be able to use the “forgot my password” function to reset
your password.

I would do the password reset on a separate device, so you don’t loose your current
session by logging out.
 Author: vijv View Messages Posted By vijv
 Posted: Sep 17, 2023 16:55
 Subject: Re: Orders from other shops in my order list.
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 Topic: Selling
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vijv (220)

Location:  Netherlands, Zeeland
Member Since Contact Type Status
Feb 24, 2011 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: ZierikzeeBrick
Unfortunately you do need your password to change your email.
On the other hand you do not need your email to change your password.

This why I'm now stuck and it was possible to take over my shop without having
access to my email.
I hope Bricklink will make changing passwords a bit more difficult by adding
a email conformation.


In Selling, Ber_i writes:
  In Selling, vijv writes:
  Not able to change my password or email, they changed both.

You can change your email adres here: https://www.bricklink.com/pref_email.asp
(via account info).
After that you should be able to use the “forgot my password” function to reset
your password.

I would do the password reset on a separate device, so you don’t loose your current
session by logging out.
 Author: vijv View Messages Posted By vijv
 Posted: Sep 17, 2023 17:06
 Subject: Re: Orders from other shops in my order list.
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 Topic: Selling
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vijv (220)

Location:  Netherlands, Zeeland
Member Since Contact Type Status
Feb 24, 2011 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: ZierikzeeBrick
Update:

I've deleted the whole inventory and closed the shop again.
I notified all buyers and warned them to not pay.
It took me 3 hours to find out that the shop was taken over. If this would have
happened during a holiday or something, potential for bigger damage was there.

In total I received 12 orders of which 7 have confirmed to not have payed and
one did.
There was a total order value of aprox 7500 euro and 6000 euro has not been payed
yet. 1000 euro is still not clear. For now there is some damage, but most buyers
were clever enough to not pay to a Dutch seller with a Spanish bank account.

It looks like the biggest damage is the time it will cost to upload the whole
inventory again if all of this is solved.
 Author: 1001bricks View Messages Posted By 1001bricks
 Posted: Sep 17, 2023 17:54
 Subject: Re: Orders from other shops in my order list.
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 Topic: Selling
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1001bricks (55733)

Location:  France, Provence-Alpes-Côte d'Azur
Member Since Contact Type Status
Sep 6, 2005 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: 1001bricks
  There was a total order value of aprox 7500 euro and 6000 euro has not been payed
yet. 1000 euro is still not clear.

Of course you'd have to refund the paid order.

I guess you didn't have the same password on BrickLink and PayPal?

I don't think even having the BrickLink password you can get access to PayPal,
so you should be safe on this side, but yes, changing password is fine.

Just so we're informed, was your BrickLink password 'simple' (sincerely)?
How do you think they've hacked it?
 Author: peregrinator View Messages Posted By peregrinator
 Posted: Sep 17, 2023 17:17
 Subject: Re: Orders from other shops in my order list.
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peregrinator (1100)

Location:  USA, New Jersey
Member Since Contact Type Status
Jan 21, 2003 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Faber Family Bricks
In Selling, vijv writes:
  Unfortunately you do need your password to change your email.
On the other hand you do not need your email to change your password.

Could you change your password then, since you don't need email to do it?
Then log in with email and password and change your email? That must have been
what the hacker did.
 Author: vijv View Messages Posted By vijv
 Posted: Sep 17, 2023 17:21
 Subject: Re: Orders from other shops in my order list.
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 Topic: Selling
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vijv (220)

Location:  Netherlands, Zeeland
Member Since Contact Type Status
Feb 24, 2011 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: ZierikzeeBrick
In Selling, peregrinator writes:
  In Selling, vijv writes:
  Unfortunately you do need your password to change your email.
On the other hand you do not need your email to change your password.

Could you change your password then, since you don't need email to do it?
Then log in with email and password and change your email? That must have been
what the hacker did.

No, because you do need your old password.
So password change: Only old password needed
Email change: email conformation and password needed.
 Author: vijv View Messages Posted By vijv
 Posted: Sep 17, 2023 17:23
 Subject: Re: Orders from other shops in my order list.
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vijv (220)

Location:  Netherlands, Zeeland
Member Since Contact Type Status
Feb 24, 2011 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: ZierikzeeBrick
And needless to say: I did change passwords for email and Paypal straight away.