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| | | Author: | s0l0kr  | | Posted: | Sep 15, 2023 13:18 | | Subject: | Urgent help please :( | | Viewed: | 181 times | | Topic: | Help | |
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| Hey everyone i have a problem, I sent an order, I have receipt from post office,
have photo of parcel itself.
And one guy wrote to me after 1,5 week after shipping and said that I didnt ship
items to him, and he want refund, I said that I cant refund money because I have
shipped everything. As I understood he just wants to scam me, after which he
completed NSS on me, and now I have NSS, when I always ship orders on the same
day, what should I do know? Will it affect my store, I mean people will not buy
from me due to this issue because they will think that I scam? What if he will
place a bad review? What should I do? 
Thank you in advance everyone, hope you are doing great
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| | | | | Author: | peregrinator | | Posted: | Sep 15, 2023 13:23 | | Subject: | Re: Urgent help please :( | | Viewed: | 55 times | | Topic: | Help | |
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| In Help, s0l0kr writes:
| | Hey everyone i have a problem, I sent an order, I have receipt from post office,
have photo of parcel itself.
And one guy wrote to me after 1,5 week after shipping and said that I didnt ship
items to him, and he want refund, I said that I cant refund money because I have
shipped everything. As I understood he just wants to scam me, after which he
completed NSS on me, and now I have NSS, when I always ship orders on the same
day, what should I do know? Will it affect my store, I mean people will not buy
from me due to this issue because they will think that I scam? What if he will
place a bad review? What should I do?
Thank you in advance everyone, hope you are doing great
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How was he able to complete the NSS if you have proof of shipping?
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| | | | | | | Author: | s0l0kr | | Posted: | Sep 15, 2023 13:40 | | Subject: | Re: Urgent help please :( | | Viewed: | 60 times | | Topic: | Help | |
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| In Help, peregrinator writes:
| | In Help, s0l0kr writes:
| | Hey everyone i have a problem, I sent an order, I have receipt from post office,
have photo of parcel itself.
And one guy wrote to me after 1,5 week after shipping and said that I didnt ship
items to him, and he want refund, I said that I cant refund money because I have
shipped everything. As I understood he just wants to scam me, after which he
completed NSS on me, and now I have NSS, when I always ship orders on the same
day, what should I do know? Will it affect my store, I mean people will not buy
from me due to this issue because they will think that I scam? What if he will
place a bad review? What should I do?
Thank you in advance everyone, hope you are doing great
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How was he able to complete the NSS if you have proof of shipping?
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I dont know, I was at work, after that I went home and see email with NSS, and
I made an Appeal with all screenshots, now I just wait....
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| | | | | | | Author: | s0l0kr | | Posted: | Sep 15, 2023 13:44 | | Subject: | Re: Urgent help please :( | | Viewed: | 58 times | | Topic: | Help | |
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| In Help, peregrinator writes:
| | In Help, s0l0kr writes:
| | Hey everyone i have a problem, I sent an order, I have receipt from post office,
have photo of parcel itself.
And one guy wrote to me after 1,5 week after shipping and said that I didnt ship
items to him, and he want refund, I said that I cant refund money because I have
shipped everything. As I understood he just wants to scam me, after which he
completed NSS on me, and now I have NSS, when I always ship orders on the same
day, what should I do know? Will it affect my store, I mean people will not buy
from me due to this issue because they will think that I scam? What if he will
place a bad review? What should I do?
Thank you in advance everyone, hope you are doing great
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How was he able to complete the NSS if you have proof of shipping?
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How much time it usually takes for bricklink to review ticket?
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| | | | | | | | | Author: | SylvainLS | | Posted: | Sep 15, 2023 13:58 | | Subject: | Re: Urgent help please :( | | Viewed: | 56 times | | Topic: | Help | |
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| In Help, s0l0kr writes:
| | […]
How much time it usually takes for bricklink to review ticket?
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Less than a day during the week (it’s Friday morning there, so tey should answer
before long).
Calm down. Just answer to the alert with your info and wait a bit. The NSS
isn’t completed yet.
See delays and more info here: https://www.bricklink.com/help.asp?helpID=110
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| | | | | | | | | | | Author: | s0l0kr | | Posted: | Sep 15, 2023 14:07 | | Subject: | Re: Urgent help please :( | | Viewed: | 48 times | | Topic: | Help | |
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| In Help, SylvainLS writes:
| | In Help, s0l0kr writes:
| | […]
How much time it usually takes for bricklink to review ticket?
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Less than a day during the week (it’s Friday morning there, so tey should answer
before long).
Calm down. Just answer to the alert with your info and wait a bit. The NSS
isn’t completed yet.
See delays and more info here: https://www.bricklink.com/help.asp?helpID=110
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What means that NSS isnt completed yet? It means that for now it doesnt shows
for everyone, and he will not receive money back, cause I think that he already
got his package and just tries to scam me, maybe is there any possibility to
make a complaint on him as well for doing this?
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| | | | | Author: | s0l0kr | | Posted: | Sep 15, 2023 13:49 | | Subject: | Re: Urgent help please :( | | Viewed: | 55 times | | Topic: | Help | |
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| In Help, s0l0kr writes:
| | Hey everyone i have a problem, I sent an order, I have receipt from post office,
have photo of parcel itself.
And one guy wrote to me after 1,5 week after shipping and said that I didnt ship
items to him, and he want refund, I said that I cant refund money because I have
shipped everything. As I understood he just wants to scam me, after which he
completed NSS on me, and now I have NSS, when I always ship orders on the same
day, what should I do know? Will it affect my store, I mean people will not buy
from me due to this issue because they will think that I scam? What if he will
place a bad review? What should I do?
Thank you in advance everyone, hope you are doing great
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Why no one answers?
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| | | | | | | Author: | HC | | Posted: | Sep 15, 2023 14:36 | | Subject: | Re: Urgent help please :( | | Viewed: | 45 times | | Topic: | Help | |
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| hi
the NSS is not completed because that buyer did not give a negative feedback
yet.
we can not see any whan visiting your shop
when bricklink admin rules in your favor,the NSS or any negative feedback wil
be removed
so no worry.
Is there a trackcode on the shipment?...can you see where the package is?
sometimes there is a delay somewhere or it is stuck in customs .
afterwards you can block the buyer in your store...and give feedback yourself
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| | | | | | | | | Author: | s0l0kr | | Posted: | Sep 15, 2023 15:03 | | Subject: | Re: Urgent help please :( | | Viewed: | 44 times | | Topic: | Help | |
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| In Help, HC writes:
| | hi
the NSS is not completed because that buyer did not give a negative feedback
yet.
we can not see any whan visiting your shop
when bricklink admin rules in your favor,the NSS or any negative feedback wil
be removed
so no worry.
Is there a trackcode on the shipment?...can you see where the package is?
sometimes there is a delay somewhere or it is stuck in customs .
afterwards you can block the buyer in your store...and give feedback yourself
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I will block him for sure, no there is no tracking option, because when he ordered
he chose simple parcel, not trackable, so I have the parcel number, as well as
I have post office receipt, and bank receipt, as well as photo of package, because
I always do photos of a package like it was suggested at forum. It is very good
news that NSS and bad feedback will be removed. I hope so
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| | | | | | | | | Author: | peregrinator | | Posted: | Sep 15, 2023 15:32 | | Subject: | Re: Urgent help please :( | | Viewed: | 48 times | | Topic: | Help | |
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| In Help, HC writes:
| | when bricklink admin rules in your favor,the NSS or any negative feedback wil
be removed
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I don't believe this is the case with negative feedback. The NSS will be
removed but that doesn't prevent the buyer from leaving negative feedback
AFAIK.
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| | | | | | | | | | | Author: | ZELDATOTK | | Posted: | Sep 16, 2023 02:55 | | Subject: | Re: Urgent help please :( | | Viewed: | 45 times | | Topic: | Help | |
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| In Help, peregrinator writes:
| | In Help, HC writes:
| | when bricklink admin rules in your favor,the NSS or any negative feedback wil
be removed
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I don't believe this is the case with negative feedback. The NSS will be
removed but that doesn't prevent the buyer from leaving negative feedback
AFAIK.
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Hi Peregrinator I have a question for you and I know that you and plantearthtoys
have me in your stop lists and the question is if I am in the stop list the can
the seller still see my feedback going up from other nicer sellers and who has
me stop listed would the sellers undo it one day
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| | | | | | | Author: | SezaR | | Posted: | Sep 15, 2023 15:10 | | Subject: | Re: NOT Urgent | | Viewed: | 52 times | | Topic: | Help | |
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| In Help, s0l0kr writes:
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Why no one answers?
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Because this is not urgent.
It is surprising you sells on this marketplace but did not try to learn the rules
and how things work. Obviously this is not the correct way to do things. You
should have asked yourself these questions and many other BEFORE opening your
store. Can we agree on this?
Now answering your questions:
| | Hey everyone i have a problem, I sent an order, I have receipt from post office,
have photo of parcel itself.
And one guy wrote to me after 1,5 week after shipping and said that I didnt ship
items to him, and he want refund, I said that I cant refund money because I have
shipped everything.
|
Correct, you should not refund him.
| | As I understood he just wants to scam me, after which he
completed NSS on me, and now I have NSS,
|
He opened a NSS strike against you. Read more about NSS and how long (and how)
it takes to be completed.
| | when I always ship orders on the same
day, what should I do know?
|
Give all evidence about shipping to Bricklink. Bricklink removes NSS if you prove
you shipped (tracking is not even required for bricklink but it is for PayPal).
| | Will it affect my store, I mean people will not buy
from me due to this issue because they will think that I scam?
|
Your store will be permanently closed if you get 3 NSS completed but if you have
one NSS, buyers cannot see it.
| | What if he will
place a bad review? What should I do?
|
You have already 45 positive feedbacks and people won't think you are a scam
based on one negative feedback. It may have a little bit negative impact but
I personally would also check who left you a negative and if that buyer has left
negative FB to others as well.
There are other ways to neutralize the impact of a negative feedback that I can
tell you later if you need it.
You can also read the conditions based on which Bricklink can remove a negative
feedback
https://www.bricklink.com/helpDesk.asp?helpDeskID=105
Otherwise, if you leave a negative feedback to him, he may also do the same thing.
| | Thank you in advance everyone, hope you are doing great
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| | | | | | | | | Author: | s0l0kr | | Posted: | Sep 15, 2023 15:23 | | Subject: | Re: NOT Urgent | | Viewed: | 42 times | | Topic: | Help | |
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| In Help, SezaR writes:
| | In Help, s0l0kr writes:
| |
Why no one answers?
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Because this is not urgent.
It is surprising you sells on this marketplace but did not try to learn the rules
and how things work. Obviously this is not the correct way to do things. You
should have asked yourself these questions and many other BEFORE opening your
store. Can we agree on this?
Now answering your questions:
| | Hey everyone i have a problem, I sent an order, I have receipt from post office,
have photo of parcel itself.
And one guy wrote to me after 1,5 week after shipping and said that I didnt ship
items to him, and he want refund, I said that I cant refund money because I have
shipped everything.
|
Correct, you should not refund him.
| | As I understood he just wants to scam me, after which he
completed NSS on me, and now I have NSS,
|
He opened a NSS strike against you. Read more about NSS and how long (and how)
it takes to be completed.
| | when I always ship orders on the same
day, what should I do know?
|
Give all evidence about shipping to Bricklink. Bricklink removes NSS if you prove
you shipped (tracking is not even required for bricklink but it is for PayPal).
| | Will it affect my store, I mean people will not buy
from me due to this issue because they will think that I scam?
|
Your store will be permanently closed if you get 3 NSS completed but if you have
one NSS, buyers cannot see it.
| | What if he will
place a bad review? What should I do?
|
You have already 45 positive feedbacks and people won't think you are a scam
based on one negative feedback. It may have a little bit negative impact but
I personally would also check who left you a negative and if that buyer has left
negative FB to others as well.
There are other ways to neutralize the impact of a negative feedback that I can
tell you later if you need it.
You can also read the conditions based on which Bricklink can remove a negative
feedback
https://www.bricklink.com/helpDesk.asp?helpDeskID=105
Otherwise, if you leave a negative feedback to him, he may also do the same thing.
| | Thank you in advance everyone, hope you are doing great
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Alright, thank you, then I will just wait till the bricklink accepts my ticket,
thank you so much, I just didnt receive anything like this yet, I know what is
NSS but I thought that everyone already sees it, thank you!
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| | | | | Author: | Stuart9 | | Posted: | Sep 15, 2023 15:21 | | Subject: | Re: Urgent help please :( | | Viewed: | 39 times | | Topic: | Help | |
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| It’s possible that it’s still on its way.
I recently ordered from Germany, the 12th August, invoiced same day and paid
immediately, order marked as shipped 13th August and the package arrived 4th
September.
It’s the longest ever taken to arrive from Europe for me, ordering from North
America has been quicker.
In Help, s0l0kr writes:
| | Hey everyone i have a problem, I sent an order, I have receipt from post office,
have photo of parcel itself.
And one guy wrote to me after 1,5 week after shipping and said that I didnt ship
items to him, and he want refund, I said that I cant refund money because I have
shipped everything. As I understood he just wants to scam me, after which he
completed NSS on me, and now I have NSS, when I always ship orders on the same
day, what should I do know? Will it affect my store, I mean people will not buy
from me due to this issue because they will think that I scam? What if he will
place a bad review? What should I do?
Thank you in advance everyone, hope you are doing great
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| | | | | | | Author: | s0l0kr | | Posted: | Sep 15, 2023 15:42 | | Subject: | Re: Urgent help please :( | | Viewed: | 36 times | | Topic: | Help | |
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| In Help, Stuart9 writes:
| | It’s possible that it’s still on its way.
I recently ordered from Germany, the 12th August, invoiced same day and paid
immediately, order marked as shipped 13th August and the package arrived 4th
September.
It’s the longest ever taken to arrive from Europe for me, ordering from North
America has been quicker.
In Help, s0l0kr writes:
| | Hey everyone i have a problem, I sent an order, I have receipt from post office,
have photo of parcel itself.
And one guy wrote to me after 1,5 week after shipping and said that I didnt ship
items to him, and he want refund, I said that I cant refund money because I have
shipped everything. As I understood he just wants to scam me, after which he
completed NSS on me, and now I have NSS, when I always ship orders on the same
day, what should I do know? Will it affect my store, I mean people will not buy
from me due to this issue because they will think that I scam? What if he will
place a bad review? What should I do?
Thank you in advance everyone, hope you are doing great
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Yeah I know, but why he decided to complete NSS already, and now I should worry
about it
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| | | | | Author: | sasquatch_eater | | Posted: | Sep 15, 2023 15:52 | | Subject: | Re: Urgent help please :( | | Viewed: | 42 times | | Topic: | Help | |
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| In Help, s0l0kr writes:
| | Hey everyone i have a problem, I sent an order, I have receipt from post office,
have photo of parcel itself.
And one guy wrote to me after 1,5 week after shipping and said that I didnt ship
items to him, and he want refund, I said that I cant refund money because I have
shipped everything. As I understood he just wants to scam me, after which he
completed NSS on me, and now I have NSS, when I always ship orders on the same
day, what should I do know? Will it affect my store, I mean people will not buy
from me due to this issue because they will think that I scam? What if he will
place a bad review? What should I do?
Thank you in advance everyone, hope you are doing great
|
Is it possible that you could have sent it to the wrong address? I wouldn't
be so quick to accuse the buyer of trying to scam you. Also, don't forget
to look at the buyers feedback and see if people have had issues with him before.
--Claude
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| | | | | | | Author: | s0l0kr | | Posted: | Sep 15, 2023 16:35 | | Subject: | Re: Urgent help please :( | | Viewed: | 42 times | | Topic: | Help | |
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| In Help, sasquatch_eater writes:
| | In Help, s0l0kr writes:
| | Hey everyone i have a problem, I sent an order, I have receipt from post office,
have photo of parcel itself.
And one guy wrote to me after 1,5 week after shipping and said that I didnt ship
items to him, and he want refund, I said that I cant refund money because I have
shipped everything. As I understood he just wants to scam me, after which he
completed NSS on me, and now I have NSS, when I always ship orders on the same
day, what should I do know? Will it affect my store, I mean people will not buy
from me due to this issue because they will think that I scam? What if he will
place a bad review? What should I do?
Thank you in advance everyone, hope you are doing great
|
Is it possible that you could have sent it to the wrong address? I wouldn't
be so quick to accuse the buyer of trying to scam you. Also, don't forget
to look at the buyers feedback and see if people have had issues with him before.
--Claude
|
Have checked the adress on the post office receipt and his adress, everything
is good, so looks like I didnt mess up with anything, he had some issues before
with other sellers
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| | | | | | | | | Author: | ZELDATOTK | | Posted: | Sep 16, 2023 00:26 | | Subject: | Re: Urgent help please :( | | Viewed: | 52 times | | Topic: | Help | |
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| In Help, s0l0kr writes:
| | In Help, sasquatch_eater writes:
| | In Help, s0l0kr writes:
| | Hey everyone i have a problem, I sent an order, I have receipt from post office,
have photo of parcel itself.
And one guy wrote to me after 1,5 week after shipping and said that I didnt ship
items to him, and he want refund, I said that I cant refund money because I have
shipped everything. As I understood he just wants to scam me, after which he
completed NSS on me, and now I have NSS, when I always ship orders on the same
day, what should I do know? Will it affect my store, I mean people will not buy
from me due to this issue because they will think that I scam? What if he will
place a bad review? What should I do?
Thank you in advance everyone, hope you are doing great
|
Is it possible that you could have sent it to the wrong address? I wouldn't
be so quick to accuse the buyer of trying to scam you. Also, don't forget
to look at the buyers feedback and see if people have had issues with him before.
--Claude
|
did you have a trucking number with usps check it on usps if it’s green and I had the same problem with a seller he ship it from uk but because of Covid it arrived late in one month the seller ship my order in uk and it arrived late in USA
Have checked the adress on the post office receipt and his adress, everything
is good, so looks like I didnt mess up with anything, he had some issues before
with other sellers
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| | | | | | | | | | | Author: | ZELDATOTK | | Posted: | Sep 16, 2023 00:57 | | Subject: | Re: Urgent help please :( | | Viewed: | 57 times | | Topic: | Help | |
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| In Help, castlevania64 writes:
| | In Help, s0l0kr writes:
| | In Help, sasquatch_eater writes:
| | In Help, s0l0kr writes:
| | Hey everyone i have a problem, I sent an order, I have receipt from post office,
have photo of parcel itself.
And one guy wrote to me after 1,5 week after shipping and said that I didnt ship
items to him, and he want refund, I said that I cant refund money because I have
shipped everything. As I understood he just wants to scam me, after which he
completed NSS on me, and now I have NSS, when I always ship orders on the same
day, what should I do know? Will it affect my store, I mean people will not buy
from me due to this issue because they will think that I scam? What if he will
place a bad review? What should I do?
Thank you in advance everyone, hope you are doing great
|
Is it possible that you could have sent it to the wrong address? I wouldn't
be so quick to accuse the buyer of trying to scam you. Also, don't forget
to look at the buyers feedback and see if people have had issues with him before.
--Claude
|
did you have a trucking number with usps check it on usps if it’s green and I had the same problem with a seller he ship it from uk but because of Covid it arrived late in one month the seller ship my order in uk and it arrived late in USA
Have checked the adress on the post office receipt and his adress, everything
is good, so looks like I didnt mess up with anything, he had some issues before
with other sellers
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And it should be marked with green arrow for delivered
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Latvia, Riga
USA, New Jersey
France, Nouvelle-Aquitaine
Netherlands, Noord-Holland
Canada, British Columbia
United Kingdom, England
