Discussion Forum: Thread 338355

 Author: Poncke View Messages Posted By Poncke
 Posted: Apr 18, 2023 16:17
 Subject: Checkout broken
 Viewed: 113 times
 Topic: Selling
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Poncke (107)

Location:  Ireland, Meath
Member Since Contact Type Status
Oct 30, 2021 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Seller Does Not Ship to My Country Store: Hobby Brix
Buyers are contacting me that they cant check out from my store because it says
there are no shipping methods currently available for that country. I have shipping
enabled for all of the EU and these are EU customers.

Anyone know why that is? I am missing out on a bunch of orders because of this.

I have seen this in other stores as well when I trying to buy, where it says
they ship to my country but when trying to check out it says no shipping methods
currently available for my country.
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Apr 18, 2023 16:19
 Subject: Re: Checkout broken
 Viewed: 51 times
 Topic: Selling
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Brickwilbo (1540)

Location:  Netherlands, Gelderland
Member Since Contact Type Status
Oct 24, 2007 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Seller Does Not Ship to My Country Store: Brickwilbo Betuwe Bricks
BrickLink Discussions Moderator (?)
In Selling, Poncke writes:
  Buyers are contacting me that they cant check out from my store because it says
there are no shipping methods currently available for that country. I have shipping
enabled for all of the EU and these are EU customers.

Anyone know why that is? I am missing out on a bunch of orders because of this.

I have seen this in other stores as well when I trying to buy, where it says
they ship to my country but when trying to check out it says no shipping methods
currently available for my country.

Are items exceeding measurements for the shipping methods?
Are the items missing dimensions in the Catalog?
 Author: Poncke View Messages Posted By Poncke
 Posted: Apr 19, 2023 06:52
 Subject: Re: Checkout broken
 Viewed: 91 times
 Topic: Selling
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Poncke (107)

Location:  Ireland, Meath
Member Since Contact Type Status
Oct 30, 2021 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Seller Does Not Ship to My Country Store: Hobby Brix
In Selling, Brickwilbo writes:
  In Selling, Poncke writes:
  Buyers are contacting me that they cant check out from my store because it says
there are no shipping methods currently available for that country. I have shipping
enabled for all of the EU and these are EU customers.

Anyone know why that is? I am missing out on a bunch of orders because of this.

I have seen this in other stores as well when I trying to buy, where it says
they ship to my country but when trying to check out it says no shipping methods
currently available for my country.

Are items exceeding measurements for the shipping methods?
Are the items missing dimensions in the Catalog?

My store is set up for weight, dimensions are irrelevant.
 Author: Poncke View Messages Posted By Poncke
 Posted: Apr 19, 2023 06:54
 Subject: Re: Checkout broken
 Viewed: 76 times
 Topic: Selling
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Poncke (107)

Location:  Ireland, Meath
Member Since Contact Type Status
Oct 30, 2021 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Seller Does Not Ship to My Country Store: Hobby Brix
In Selling, Brickwilbo writes:
  In Selling, Poncke writes:
  Buyers are contacting me that they cant check out from my store because it says
there are no shipping methods currently available for that country. I have shipping
enabled for all of the EU and these are EU customers.

Anyone know why that is? I am missing out on a bunch of orders because of this.

I have seen this in other stores as well when I trying to buy, where it says
they ship to my country but when trying to check out it says no shipping methods
currently available for my country.

Are items exceeding measurements for the shipping methods?
Are the items missing dimensions in the Catalog?

Domestic orders can't check out, and I have an order from Denmark who was
able to place an order, but the buyer from the Netherlands for the same set couldn't.
 Author: jennnifer View Messages Posted By jennnifer
 Posted: Apr 19, 2023 10:24
 Subject: Re: Checkout broken
 Viewed: 63 times
 Topic: Selling
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jennnifer (3700)

Location:  USA, Illinois
Member Since Contact Type Status
Sep 8, 2009 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Seller Ships to My Country Store: Old Grey Bricks
In Selling, Poncke writes:
  Buyers are contacting me that they cant check out from my store because it says
there are no shipping methods currently available for that country. I have shipping
enabled for all of the EU and these are EU customers.

Anyone know why that is? I am missing out on a bunch of orders because of this.

I have seen this in other stores as well when I trying to buy, where it says
they ship to my country but when trying to check out it says no shipping methods
currently available for my country.

I would suggest adding a manual invoice shipping method without any restrictions
to catch any orders that aren't processing correctly with your existing shipping
methods.

~Jen
 Author: Poncke View Messages Posted By Poncke
 Posted: Apr 20, 2023 18:57
 Subject: Re: Checkout broken
 Viewed: 68 times
 Topic: Selling
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Poncke (107)

Location:  Ireland, Meath
Member Since Contact Type Status
Oct 30, 2021 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Seller Does Not Ship to My Country Store: Hobby Brix
In Selling, Poncke writes:
  Buyers are contacting me that they cant check out from my store because it says
there are no shipping methods currently available for that country. I have shipping
enabled for all of the EU and these are EU customers.

Anyone know why that is? I am missing out on a bunch of orders because of this.

I have seen this in other stores as well when I trying to buy, where it says
they ship to my country but when trying to check out it says no shipping methods
currently available for my country.

Anyone?
 Author: pcthurman View Messages Posted By pcthurman
 Posted: Apr 20, 2023 23:36
 Subject: Re: Checkout broken
 Viewed: 65 times
 Topic: Selling
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pcthurman (1427)

Location:  USA, Virginia
Member Since Contact Type Status
Apr 20, 2004 Contact Member Buyer
Buying Privileges - OK
In Selling, Poncke writes:
  In Selling, Poncke writes:
  Buyers are contacting me that they cant check out from my store because it says
there are no shipping methods currently available for that country. I have shipping
enabled for all of the EU and these are EU customers.

Anyone know why that is? I am missing out on a bunch of orders because of this.

I have seen this in other stores as well when I trying to buy, where it says
they ship to my country but when trying to check out it says no shipping methods
currently available for my country.

Anyone?

If VAT is to be collected, don't you have to have IC (instant checkout) active?
Maybe check all your shipping methods for the countries you ship too?

Just a thought.
Cass T
 Author: yorbrick View Messages Posted By yorbrick
 Posted: Apr 21, 2023 01:13
 Subject: Re: Checkout broken
 Viewed: 45 times
 Topic: Selling
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yorbrick (1209)

Location:  United Kingdom, England
Member Since Contact Type Status
Apr 11, 2011 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Seller Does Not Ship to My Country Store: Yorbricks
  
If VAT is to be collected, don't you have to have IC (instant checkout) active?
Maybe check all your shipping methods for the countries you ship too?


Sellers need onsite payment enabled, not becessarily instant checkout.