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| | | Author: | Erikmax  | | Posted: | Apr 10, 2020 05:30 | | Subject: | Automatic feedback | | Viewed: | 213 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
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| Please don't blame me for bringing up the following suggestion, it might
be a sensitive issue. I don't know if this suggestion has been done before.
I am one of the dealers (both buying asnd selling requently) very slow or even
not giving feedback. The problem is lack of time. We used to give FB once a month
and it took me 1-2 hours. I know, feedback is important and yes, I should give
feedback.But I simply have a lack of time. It looks something done very quickly-
but with many orders it adds up. And there is allways soo much else to do. I
know, I am sorry...
I am mild in my feedbacks as a frequent buyer and seller and 99% are positive.I
give my feedbacks in batch and I paste-copy the comment.
So my proposal is as follows: Most buyers and sellers are mild as well and giving
neutral or negative feedbacks will be done immediately. So most feedbacks will
be positive and have the same message.
Wouldn't it be an idea to have the possibility for AUTOMATIC feedback after
say 2/3 weeks (that can be turned on/off) being 'positive' and a fixed
message? (that can be set by the member)
Of course with the possibility to give 'manual' feedback in those cases
it is required. So only filling in the 'gaps'
And if this goes too far: won't it a good idea to have the possibility to
add a fixed comment in making batch positive feedbacks? It is quite dull work
to copy-paste the same comment 300 times. It would make it at least 65% faster.
For those now spending hours giving all the same FB's it will be a relief
and for those now not giving FB's (including me) it will take away feeling
guilty about this.
For buyers and sellers often not getting the FB's they want it will also
be a great.
And in general it will give a better picture of the proportions. Neutral and
negative feedbacks will allways be given. Getting all the positive feedbacks
will bring a better balance in the FB rate.
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| | | | | Author: | infinibrix | | Posted: | Apr 10, 2020 05:53 | | Subject: | Re: Automatic feedback | | Viewed: | 44 times | | Topic: | Suggestions | |
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| In Suggestions, Erikmax writes:
| | Please don't blame me for bringing up the following suggestion, it might
be a sensitive issue. I don't know if this suggestion has been done before.
I am one of the dealers (both buying asnd selling requently) very slow or even
not giving feedback. The problem is lack of time. We used to give FB once a month
and it took me 1-2 hours. I know, feedback is important and yes, I should give
feedback.But I simply have a lack of time. It looks something done very quickly-
but with many orders it adds up. And there is allways soo much else to do. I
know, I am sorry...
I am mild in my feedbacks as a frequent buyer and seller and 99% are positive.I
give my feedbacks in batch and I paste-copy the comment.
So my proposal is as follows: Most buyers and sellers are mild as well and giving
neutral or negative feedbacks will be done immediately. So most feedbacks will
be positive and have the same message.
Wouldn't it be an idea to have the possibility for AUTOMATIC feedback after
say 2/3 weeks (that can be turned on/off) being 'positive' and a fixed
message? (that can be set by the member)
Of course with the possibility to give 'manual' feedback in those cases
it is required. So only filling in the 'gaps'
And if this goes too far: won't it a good idea to have the possibility to
add a fixed comment in making batch positive feedbacks? It is quite dull work
to copy-paste the same comment 300 times. It would make it at least 65% faster.
For those now spending hours giving all the same FB's it will be a relief
and for those now not giving FB's (including me) it will take away feeling
guilty about this.
For buyers and sellers often not getting the FB's they want it will also
be a great.
And in general it will give a better picture of the proportions. Neutral and
negative feedbacks will allways be given. Getting all the positive feedbacks
will bring a better balance in the FB rate.
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Yes I think options to have feedback automated for sellers would make a lot of
sense. I think with ebay you can set it so that feedback is automatically left
when payment is received or when feedback is left for the seller which is the
option I use on ebay but I think feedback from buyers should be left as manual
as their opinions can vary and should be a more personal note about the transaction
even if many do just say “Thanks”
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| | | | | | | Author: | Erikmax | | Posted: | Apr 10, 2020 06:00 | | Subject: | Re: Automatic feedback | | Viewed: | 31 times | | Topic: | Suggestions | |
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| In Suggestions, infinibrix writes:
| | In Suggestions, Erikmax writes:
| | Please don't blame me for bringing up the following suggestion, it might
be a sensitive issue. I don't know if this suggestion has been done before.
I am one of the dealers (both buying asnd selling requently) very slow or even
not giving feedback. The problem is lack of time. We used to give FB once a month
and it took me 1-2 hours. I know, feedback is important and yes, I should give
feedback.But I simply have a lack of time. It looks something done very quickly-
but with many orders it adds up. And there is allways soo much else to do. I
know, I am sorry...
I am mild in my feedbacks as a frequent buyer and seller and 99% are positive.I
give my feedbacks in batch and I paste-copy the comment.
So my proposal is as follows: Most buyers and sellers are mild as well and giving
neutral or negative feedbacks will be done immediately. So most feedbacks will
be positive and have the same message.
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Yes I agree, my idea is that it should be an option that can be turned on/off
and also leaves the possibility to give it manually. So only if it is not done
manually and the option is turned on it will be done automatically after a certain
period.
| | | |
Wouldn't it be an idea to have the possibility for AUTOMATIC feedback after
say 2/3 weeks (that can be turned on/off) being 'positive' and a fixed
message? (that can be set by the member)
Of course with the possibility to give 'manual' feedback in those cases
it is required. So only filling in the 'gaps'
And if this goes too far: won't it a good idea to have the possibility to
add a fixed comment in making batch positive feedbacks? It is quite dull work
to copy-paste the same comment 300 times. It would make it at least 65% faster.
For those now spending hours giving all the same FB's it will be a relief
and for those now not giving FB's (including me) it will take away feeling
guilty about this.
For buyers and sellers often not getting the FB's they want it will also
be a great.
And in general it will give a better picture of the proportions. Neutral and
negative feedbacks will allways be given. Getting all the positive feedbacks
will bring a better balance in the FB rate.
|
Yes I think options to have feedback automated for sellers would make a lot of
sense. I think with ebay you can set it so that feedback is automatically left
when payment is received or when feedback is left for the seller which is the
option I use on ebay but I think feedback from buyers should be left as manual
as their opinions can vary and should be a more personal note about the transaction
even if many do just say “Thanks”
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| | | | | Author: | tons_of_bricks | | Posted: | Apr 10, 2020 06:00 | | Subject: | Re: Automatic feedback | | Viewed: | 40 times | | Topic: | Suggestions | |
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| I know some people might think this isn't a good suggestion, but if you think
about it, how many of us actually leave a personalized feedback? Whenever I look
at feedback that a seller has given, it's usually all the exact same and
usually goes like, "Wonderful buyer, thank you for using our store". I think
an automated feedback system would be nice, especially for the larger sellers
and buyers.
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| | | | | | | Author: | lar | | Posted: | May 2, 2020 00:41 | | Subject: | Re: Automatic feedback | | Viewed: | 31 times | | Topic: | Suggestions | |
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| In Suggestions, firestar246 writes:
| | I know some people might think this isn't a good suggestion, but if you think
about it, how many of us actually leave a personalized feedback? Whenever I look
at feedback that a seller has given, it's usually all the exact same and
usually goes like, "Wonderful buyer, thank you for using our store". I think
an automated feedback system would be nice, especially for the larger sellers
and buyers.
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I am a fairly low volume seller, but all my feedback is custom. We have a "buyer
feedback first" policy, explained in our terms, but for buyers that never leave
feedback at all, we leave them "no known problems" positive at the 3 month mark,
give or take. Every other feedback has been customised. We mention extra positive
things if there's room.
Maybe I am in the tiny minority. But I've been here since the very beginning
and this is how we always have done things, I can't see leaving cookie cutter
feedback.
I voted yes on the suggestion though. I'd want the autofeedback to be at
the 3 or 4 month mark though, so the date range needs to extend out a LONG way.
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| | | | | Author: | yorbrick | | Posted: | Apr 10, 2020 06:06 | | Subject: | Re: Automatic feedback | | Viewed: | 39 times | | Topic: | Suggestions | |
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| Why not just leave feedback as part of processing the order at time of payment
or when you change the order status to shipped. It is a couple of extra clicks
and how long does it take to write "good buyer" or similar?
1-2 hours per month is 2-4 minutes per day. Do it at the time of processing an
order and it is nothing.
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| | | | | | | Author: | Erikmax | | Posted: | Apr 10, 2020 06:17 | | Subject: | Re: Automatic feedback | | Viewed: | 47 times | | Topic: | Suggestions | |
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| In Suggestions, yorbrick writes:
| | Why not just leave feedback as part of processing the order at time of payment
or when you change the order status to shipped. It is a couple of extra clicks
and how long does it take to write "good buyer" or similar?
1-2 hours per month is 2-4 minutes per day. Do it at the time of processing an
order and it is nothing.
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It adds up to be excactly the same precious time, even much more because batch
handling saves some time and by copy/paste youdon't have to type the comment
over and over again. Why not doing it (optional) if it saves time anyway?
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| | | | | | | | | Author: | Erikmax | | Posted: | Apr 10, 2020 06:22 | | Subject: | Re: Automatic feedback | | Viewed: | 42 times | | Topic: | Suggestions | |
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| In Suggestions, Erikmax writes:
| | In Suggestions, yorbrick writes:
| | Why not just leave feedback as part of processing the order at time of payment
or when you change the order status to shipped. It is a couple of extra clicks
and how long does it take to write "good buyer" or similar?
1-2 hours per month is 2-4 minutes per day. Do it at the time of processing an
order and it is nothing.
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It adds up to be excactly the same precious time, even much more because batch
handling saves some time and by copy/paste youdon't have to type the comment
over and over again. Why not doing it (optional) if it saves time anyway?
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..and I don't think the moment you ship is the moment you give the positive
FB, better is to do it some time afterwards.
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| | | | | | | | | | | Author: | Teup | | Posted: | Apr 10, 2020 06:37 | | Subject: | Re: Automatic feedback | | Viewed: | 45 times | | Topic: | Suggestions | |
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| In Suggestions, Erikmax writes:
| | In Suggestions, Erikmax writes:
| | In Suggestions, yorbrick writes:
| | Why not just leave feedback as part of processing the order at time of payment
or when you change the order status to shipped. It is a couple of extra clicks
and how long does it take to write "good buyer" or similar?
1-2 hours per month is 2-4 minutes per day. Do it at the time of processing an
order and it is nothing.
|
It adds up to be excactly the same precious time, even much more because batch
handling saves some time and by copy/paste youdon't have to type the comment
over and over again. Why not doing it (optional) if it saves time anyway?
|
..and I don't think the moment you ship is the moment you give the positive
FB, better is to do it some time afterwards.
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Plus, no matter how rational you can explain giving feedback is not a problem,
the reality is that it often simply isn't happening, so yes, an automatic
system would definitely fix that discrepancy between neutral/negative feedback
being more likely to be left than positive as you said.
I check my payments after shipping, so I too give feedback a bit later.
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| | | | | | | | | | | Author: | yorbrick | | Posted: | Apr 10, 2020 07:10 | | Subject: | Re: Automatic feedback | | Viewed: | 65 times | | Topic: | Suggestions | |
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| In Suggestions, Erikmax writes:
| | In Suggestions, Erikmax writes:
| | In Suggestions, yorbrick writes:
| | Why not just leave feedback as part of processing the order at time of payment
or when you change the order status to shipped. It is a couple of extra clicks
and how long does it take to write "good buyer" or similar?
1-2 hours per month is 2-4 minutes per day. Do it at the time of processing an
order and it is nothing.
|
It adds up to be excactly the same precious time, even much more because batch
handling saves some time and by copy/paste youdon't have to type the comment
over and over again. Why not doing it (optional) if it saves time anyway?
|
..and I don't think the moment you ship is the moment you give the positive
FB, better is to do it some time afterwards.
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Waiting some time afterwards suggest that you need to either think about the
transaction again before leaving positive (which costs significant time),
or more likely just wait for positive from the buyer as a check that the buyer
did not leave negative, so you can do the same.
For many sellers, if the buyer (of good standing) pays promptly I image the vast
majority of transactions will go on to be positive and so there is not really
any reason not to leave feedback straight away, especially if you are confident
that the buyer will be happy with their order.
Of course, not leaving positive feedback for buyers is also an option and quicker
but then it makes sellers look a bit aggressive when they only leave negatives
and neutrals, if buyers look at feedback left by sellers before buying. Although
I imagine most buyers don't do this.
As as seller, I don't really care if a buyer leaves me a feedback - I'm
not going to stop a buyer from buying in future just because of it. Whereas as
a buyer, if I leave a seller feedback and the seller doesn't spend a few
seconds to leave me one, then they clearly don't value my custom very highly
and I tend not to buy from them again.
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| | | | | | | | | | | | | Author: | Harry60 | | Posted: | Apr 10, 2020 21:01 | | Subject: | Re: Automatic feedback | | Viewed: | 32 times | | Topic: | Suggestions | |
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| | | As as seller, I don't really care if a buyer leaves me a feedback - I'm
not going to stop a buyer from buying in future just because of it. Whereas as
a buyer, if I leave a seller feedback and the seller doesn't spend a few
seconds to leave me one, then they clearly don't value my custom very highly
and I tend not to buy from them again.
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You are absolutely right!!
I have a few sellers on my block list for this reason
Harry
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| | | | | | | | | | | Author: | Coldwater | | Posted: | Apr 10, 2020 13:09 | | Subject: | Re: Automatic feedback | | Viewed: | 27 times | | Topic: | Suggestions | |
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| In Suggestions, Erikmax writes:
| | ..and I don't think the moment you ship is the moment you give the positive
FB, better is to do it some time afterwards.
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When you ship is the exact time to give feedback. You are giving feedback on
the buyers actions leading to you having money in hand. Holding feedback on
them hostage until they post positive feedback for you is BS.
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| | | | | | | Author: | Erikmax | | Posted: | Apr 10, 2020 10:11 | | Subject: | Re: Automatic feedback | | Viewed: | 37 times | | Topic: | Suggestions | |
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| In Suggestions, jbroman writes:
Yes that's part of the the problem, the pasting....It is quite 'stupid'
work to do and it really takes time to do a couple of 100...Any seller knows
better ways of spending time..
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| | | | | | | | | Author: | BricksThatStick | | Posted: | Apr 10, 2020 10:40 | | Subject: | Re: Automatic feedback | | Viewed: | 35 times | | Topic: | Suggestions | |
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| In Suggestions, Erikmax writes:
| | In Suggestions, jbroman writes:
Yes that's part of the the problem, the pasting....It is quite 'stupid'
work to do and it really takes time to do a couple of 100...Any seller knows
better ways of spending time..
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You know if you just click in the text box it assumes you want to post a positive
feedback?
So it really is just a case of clicking your cursor in each text box and pasting.
1-2 seconds for each feedback.
100 feedbacks in a couple of minutes.
You spent more time typing the messages in this thread than it would have taken
to post a few months feedback 
But I do agree that automatic feedback as an optional feature would be welcomed
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| | | | | | | | | | | Author: | yorbrick | | Posted: | Apr 10, 2020 14:41 | | Subject: | Re: Automatic feedback | | Viewed: | 32 times | | Topic: | Suggestions | |
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| | | But I do agree that automatic feedback as an optional feature would be welcomed
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I guess also why not also have automatic feedback for buyers too, as their time
is also better spent than saying how good a seller is. The seller can automatically
leave +ve after the buyer leaves it, and the buyer can automatically leave +ve
after the seller leaves it. Or both get positive after six months when the order
is purged.
Another interesting statistic would be to show also the percentage of +ve feedback
left by a buyer/seller. That might make more sellers leave (+ve) feedback when
warranted, otherwise their ratio of +ve feedback left would be very low.
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| | | | | | | | | | | | | Author: | SylvainLS | | Posted: | Apr 10, 2020 14:57 | | Subject: | Re: Automatic feedback | | Viewed: | 42 times | | Topic: | Suggestions | |
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| In Suggestions, yorbrick writes:
| | | | But I do agree that automatic feedback as an optional feature would be welcomed
|
I guess also why not also have automatic feedback for buyers too, as their time
is also better spent than saying how good a seller is. The seller can automatically
leave +ve after the buyer leaves it, and the buyer can automatically leave +ve
after the seller leaves it. Or both get positive after six months when the order
is purged.
Another interesting statistic would be to show also the percentage of +ve feedback
left by a buyer/seller. That might make more sellers leave (+ve) feedback when
warranted, otherwise their ratio of +ve feedback left would be very low.
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And how do you intentionally not leave feedback?
Lots of people don’t leave feedback for fear of retalation or because Neutral
is actually a (mild) Negative.
Is there a need for a “I don’t want to leave a feedback for this transaction”
button?
IOW, a 4th type of feedback….
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| | | | | Author: | Harry60 | | Posted: | Apr 10, 2020 20:53 | | Subject: | Re: Automatic feedback | | Viewed: | 37 times | | Topic: | Suggestions | |
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| In Suggestions, Erikmax writes:
| | Please don't blame me for bringing up the following suggestion........balance in the FB rate.
|
I believe that once a buyer pays for goods, is when I should ALWAYS be giving
positive F/B, why wouldn't you, as their part is finished, without a problem
I give my F/B when I have finished picking an order, this way I do not have to
go back to see which order I am at, quite simple and takes up no time whatsoever,
as you are already on the order
Harry
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| | | | | | | Author: | legoman77 | | Posted: | Apr 11, 2020 00:32 | | Subject: | Re: Automatic feedback | | Viewed: | 42 times | | Topic: | Suggestions | |
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| In Suggestions, boundher writes:
| | In Suggestions, Erikmax writes:
| | Please don't blame me for bringing up the following suggestion........balance in the FB rate.
|
I believe that once a buyer pays for goods, is when I should ALWAYS be giving
positive F/B, why wouldn't you, as their part is finished, without a problem
I give my F/B when I have finished picking an order, this way I do not have to
go back to see which order I am at, quite simple and takes up no time whatsoever,
as you are already on the order
Harry
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It is so easy, I agree totally with you. It also gives a buyer a since of ease
when the leaves feedback. I also feel that a seller that does not has no faith
that they do everything correct. If a seller does what he should, why wait?
Or is the seller worried that "gosh, I am not that good, I better wait until
I see what the buyer does."
John P
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| | | | | | | | | Author: | manganschlamm | | Posted: | Apr 11, 2020 03:36 | | Subject: | Re: Automatic feedback | | Viewed: | 32 times | | Topic: | Suggestions | |
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| In Suggestions, legoman77 writes:
| | In Suggestions, boundher writes:
| | In Suggestions, Erikmax writes:
| | Please don't blame me for bringing up the following suggestion........balance in the FB rate.
|
I believe that once a buyer pays for goods, is when I should ALWAYS be giving
positive F/B, why wouldn't you, as their part is finished, without a problem
I give my F/B when I have finished picking an order, this way I do not have to
go back to see which order I am at, quite simple and takes up no time whatsoever,
as you are already on the order
Harry
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It is so easy, I agree totally with you. It also gives a buyer a since of ease
when the leaves feedback. I also feel that a seller that does not has no faith
that they do everything correct. If a seller does what he should, why wait?
Or is the seller worried that "gosh, I am not that good, I better wait until
I see what the buyer does."
John P
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I fully agree that if the buyer has paid swiftly without making any problems,
the buyer right away deserves positive feedback. But my impression is that some
stores do not issue feedback for the buyer until the buyer has given them positive
feedback, for the simple reason that in case there is a problem with the order
(shipment not received, missing parts, wrong parts), they still have leverage
over the buyer because they could issue negative feedback if the buyer does not
dance to their tune.
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| | | | | | | | | Author: | Teup | | Posted: | Apr 11, 2020 06:21 | | Subject: | Re: Automatic feedback | | Viewed: | 42 times | | Topic: | Suggestions | |
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| In Suggestions, legoman77 writes:
| | In Suggestions, boundher writes:
| | In Suggestions, Erikmax writes:
| | Please don't blame me for bringing up the following suggestion........balance in the FB rate.
|
I believe that once a buyer pays for goods, is when I should ALWAYS be giving
positive F/B, why wouldn't you, as their part is finished, without a problem
I give my F/B when I have finished picking an order, this way I do not have to
go back to see which order I am at, quite simple and takes up no time whatsoever,
as you are already on the order
Harry
|
It is so easy, I agree totally with you. It also gives a buyer a since of ease
when the leaves feedback. I also feel that a seller that does not has no faith
that they do everything correct. If a seller does what he should, why wait?
Or is the seller worried that "gosh, I am not that good, I better wait until
I see what the buyer does."
John P
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Well, what if it turns out though the buyer is a scammer? The seller could find
out later if the buyer tries to get money back or something like that. It's
not my reason for not leaving feedback immediately, but I think it's
a legitimate one. My own reason is that I check payments a week or so after shipping
because it's tedious to have to log on to my online banking all the time,
and I leave feedback after. So I think it's not entirely fair to immediately
judge sellers one way or another simply based on when they leave feedback.
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| | | | | | | | | | | Author: | legoman77 | | Posted: | Apr 11, 2020 17:01 | | Subject: | Re: Automatic feedback | | Viewed: | 28 times | | Topic: | Suggestions | |
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| In Suggestions, Teup writes:
| | In Suggestions, legoman77 writes:
| | In Suggestions, boundher writes:
| | In Suggestions, Erikmax writes:
| | Please don't blame me for bringing up the following suggestion........balance in the FB rate.
|
I believe that once a buyer pays for goods, is when I should ALWAYS be giving
positive F/B, why wouldn't you, as their part is finished, without a problem
I give my F/B when I have finished picking an order, this way I do not have to
go back to see which order I am at, quite simple and takes up no time whatsoever,
as you are already on the order
Harry
|
It is so easy, I agree totally with you. It also gives a buyer a since of ease
when the leaves feedback. I also feel that a seller that does not has no faith
that they do everything correct. If a seller does what he should, why wait?
Or is the seller worried that "gosh, I am not that good, I better wait until
I see what the buyer does."
John P
|
Well, what if it turns out though the buyer is a scammer? The seller could find
out later if the buyer tries to get money back or something like that. It's
not my reason for not leaving feedback immediately, but I think it's
a legitimate one. My own reason is that I check payments a week or so after shipping
because it's tedious to have to log on to my online banking all the time,
and I leave feedback after. So I think it's not entirely fair to immediately
judge sellers one way or another simply based on when they leave feedback.
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I see you point. But on bricklink anyone can withdraw their feedback for a month.
I have sold here and on ebay for over 20 years. I have never had that happen
and I have shipped almost 20,000 items.
As for judging, I do. There is some reason that a seller is so insecure on their
way to do business that there would be a real affect of sellers winding up in
that situation. If a seller does what is right, they can prove shipping. I
am surprised to read here about a claim by a buyer that something did not arrive;
it happens. If you read negative feedback posted randomly, the comments are always
it is the buyers fault. Almost every seller I see thinks it is not their fault.
I do not know how things work for other sellers, but if you glance at my feedback,
I had no problems with doing what is right and professional. I do not see why
others seem to have problems. If you check my ebay feedback, total is 10,285
without a negative or neutral. My way seems to really work and on ebay there
are no do overs for feedback. And if someone wants to rip me off, we are not
dealing with a lot of money. I do not have that happening to me, so it would
appear on the surface that my system works well.
Besides, I am not paranoid of feedback because I do things right and if I do
get burned, I would not need to leave a poor feedback. I do not believe in tit
for tack. One last thought, how many of the claims are for non-receipt are
false? Probably most are true. But the seller will never see it that way.
John P
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| | | | | | | | | | | | | Author: | Teup | | Posted: | Apr 11, 2020 17:25 | | Subject: | Re: Automatic feedback | | Viewed: | 32 times | | Topic: | Suggestions | |
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| In Suggestions, legoman77 writes:
| | In Suggestions, Teup writes:
| | In Suggestions, legoman77 writes:
| | In Suggestions, boundher writes:
| | In Suggestions, Erikmax writes:
| | Please don't blame me for bringing up the following suggestion........balance in the FB rate.
|
I believe that once a buyer pays for goods, is when I should ALWAYS be giving
positive F/B, why wouldn't you, as their part is finished, without a problem
I give my F/B when I have finished picking an order, this way I do not have to
go back to see which order I am at, quite simple and takes up no time whatsoever,
as you are already on the order
Harry
|
It is so easy, I agree totally with you. It also gives a buyer a since of ease
when the leaves feedback. I also feel that a seller that does not has no faith
that they do everything correct. If a seller does what he should, why wait?
Or is the seller worried that "gosh, I am not that good, I better wait until
I see what the buyer does."
John P
|
Well, what if it turns out though the buyer is a scammer? The seller could find
out later if the buyer tries to get money back or something like that. It's
not my reason for not leaving feedback immediately, but I think it's
a legitimate one. My own reason is that I check payments a week or so after shipping
because it's tedious to have to log on to my online banking all the time,
and I leave feedback after. So I think it's not entirely fair to immediately
judge sellers one way or another simply based on when they leave feedback.
|
I see you point. But on bricklink anyone can withdraw their feedback for a month.
|
But you cannot repost it, it will just leave a hole. So you can't update
your feedback in any way, you can only leave it once. (if I recall correctly?
90% sure here..)
| | I have sold here and on ebay for over 20 years. I have never had that happen
and I have shipped almost 20,000 items.
As for judging, I do. There is some reason that a seller is so insecure on their
way to do business that there would be a real affect of sellers winding up in
that situation. If a seller does what is right, they can prove shipping. I
am surprised to read here about a claim by a buyer that something did not arrive;
it happens. If you read negative feedback posted randomly, the comments are always
it is the buyers fault. Almost every seller I see thinks it is not their fault.
I do not know how things work for other sellers, but if you glance at my feedback,
I had no problems with doing what is right and professional. I do not see why
others seem to have problems. If you check my ebay feedback, total is 10,285
without a negative or neutral. My way seems to really work and on ebay there
are no do overs for feedback. And if someone wants to rip me off, we are not
dealing with a lot of money. I do not have that happening to me, so it would
appear on the surface that my system works well.
|
Sure, of course, always refund. But I wasn't talking about that. I was just
talking about scamming in general. I've seen an example of a guy photoshopping
their parts to be "broken", buyers claiming they received a wrong part that happens
to be way less valuable - when the seller can verify it's incorrect... I
once had a guy who wanted to return his order, so I refunded him but never received
the items. Good thing I didn't already leave feedback.. Luckily these things
rarely happen. But, it ain't over 'till it's over. We don't leave
feedback for a payment, we leave feedback for a buyer. If the buyer does something
inappropriate - whether before or after paying - that is worth flagging for future
sellers' reference.
Again these things are so rare that they don't stop me from leaving feedback
ahead of arrival (if I did happen to verify the payment before then) - but still,
it's a legitimate reason to wait.
| | Besides, I am not paranoid of feedback because I do things right and if I do
get burned, I would not need to leave a poor feedback. I do not believe in tit
for tack. One last thought, how many of the claims are for non-receipt are
false? Probably most are true. But the seller will never see it that way.
John P
|
One thing Bricklink really lacks (which, again Br*ckOwl has - but not much is
done with it there either), is a score for ONR (Order not received) reports.
That's pretty sad, because you are right - this way, we will never figure
it out. We will need to believe the buyer and leave positive feedback, even though
they could be serial scammers. We really need a way to track how many times a
buyer claims that an order has not received, without it reflecting negatively
on their feedback score.
|
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | Author: | legoman77 | | Posted: | Apr 11, 2020 18:54 | | Subject: | Re: Automatic feedback | | Viewed: | 36 times | | Topic: | Suggestions | |
|
| In Suggestions, Teup writes:
| | In Suggestions, legoman77 writes:
| | In Suggestions, Teup writes:
| | In Suggestions, legoman77 writes:
| | In Suggestions, boundher writes:
| | In Suggestions, Erikmax writes:
| | Please don't blame me for bringing up the following suggestion........balance in the FB rate.
|
I believe that once a buyer pays for goods, is when I should ALWAYS be giving
positive F/B, why wouldn't you, as their part is finished, without a problem
I give my F/B when I have finished picking an order, this way I do not have to
go back to see which order I am at, quite simple and takes up no time whatsoever,
as you are already on the order
Harry
|
It is so easy, I agree totally with you. It also gives a buyer a since of ease
when the leaves feedback. I also feel that a seller that does not has no faith
that they do everything correct. If a seller does what he should, why wait?
Or is the seller worried that "gosh, I am not that good, I better wait until
I see what the buyer does."
John P
|
Well, what if it turns out though the buyer is a scammer? The seller could find
out later if the buyer tries to get money back or something like that. It's
not my reason for not leaving feedback immediately, but I think it's
a legitimate one. My own reason is that I check payments a week or so after shipping
because it's tedious to have to log on to my online banking all the time,
and I leave feedback after. So I think it's not entirely fair to immediately
judge sellers one way or another simply based on when they leave feedback.
|
I see you point. But on bricklink anyone can withdraw their feedback for a month.
|
But you cannot repost it, it will just leave a hole. So you can't update
your feedback in any way, you can only leave it once. (if I recall correctly?
90% sure here..)
| | I have sold here and on ebay for over 20 years. I have never had that happen
and I have shipped almost 20,000 items.
As for judging, I do. There is some reason that a seller is so insecure on their
way to do business that there would be a real affect of sellers winding up in
that situation. If a seller does what is right, they can prove shipping. I
am surprised to read here about a claim by a buyer that something did not arrive;
it happens. If you read negative feedback posted randomly, the comments are always
it is the buyers fault. Almost every seller I see thinks it is not their fault.
I do not know how things work for other sellers, but if you glance at my feedback,
I had no problems with doing what is right and professional. I do not see why
others seem to have problems. If you check my ebay feedback, total is 10,285
without a negative or neutral. My way seems to really work and on ebay there
are no do overs for feedback. And if someone wants to rip me off, we are not
dealing with a lot of money. I do not have that happening to me, so it would
appear on the surface that my system works well.
|
Sure, of course, always refund. But I wasn't talking about that. I was just
talking about scamming in general. I've seen an example of a guy photoshopping
their parts to be "broken", buyers claiming they received a wrong part that happens
to be way less valuable - when the seller can verify it's incorrect... I
once had a guy who wanted to return his order, so I refunded him but never received
the items. Good thing I didn't already leave feedback.. Luckily these things
rarely happen. But, it ain't over 'till it's over. We don't leave
feedback for a payment, we leave feedback for a buyer. If the buyer does something
inappropriate - whether before or after paying - that is worth flagging for future
sellers' reference.
Again these things are so rare that they don't stop me from leaving feedback
ahead of arrival (if I did happen to verify the payment before then) - but still,
it's a legitimate reason to wait.
| | Besides, I am not paranoid of feedback because I do things right and if I do
get burned, I would not need to leave a poor feedback. I do not believe in tit
for tack. One last thought, how many of the claims are for non-receipt are
false? Probably most are true. But the seller will never see it that way.
John P
|
One thing Bricklink really lacks (which, again Br*ckOwl has - but not much is
done with it there either), is a score for ONR (Order not received) reports.
That's pretty sad, because you are right - this way, we will never figure
it out. We will need to believe the buyer and leave positive feedback, even though
they could be serial scammers. We really need a way to track how many times a
buyer claims that an order has not received, without it reflecting negatively
on their feedback score.
|
Did the feedback system change? It was at one time set up so you could remove
your feedback for up to 30 days, no questions asked. Then you could re-post
whatever feedback you wanted to. eBay does not let you change feedback, but
I thought it was different her. I removed feedback I left twice back then.
John P
|
|
|
| | | | | |
| | | | | Author: | infinibrix | | Posted: | Apr 11, 2020 14:26 | | Subject: | Re: Automatic feedback | | Viewed: | 49 times | | Topic: | Suggestions | |
|
| There seem to be a lot of differing opinions that have led onto other feedback
matters but starting with the OP about automated feedback I would just say that
although many say leaving manual feedback only takes a couple of seconds so does
closing two or three pop-ups but do we really want to spend our time having to
do this? I expect not because regardless of how quick it can be done its still
a tedious process and even more so for larger sellers who are no doubt still
expected to leave feedback for their customers so whilst I appreciate some may
prefer to do things manually I don’t really understand why anyone would be so
set against having an option for sellers to automate their feedback should they
wish to?
It might only take a couple of minutes to leave lots of feedback at once but
those minutes soon equate to hours. Hours which could be better spent with uninterrupted
time buying or listing new stock on Bricklink!
Things then divert onto the topic of when a seller should leave feedback for
their customer with some suggesting to do it as and when you pick and pack an
order and this may work very well for a casual hobby seller but not for any serious
seller who is working to a deadline of wanting to deliver the very best service
they can by getting all their orders out the door before postal cut off and with
this in mind anything that slows you down be that leaving feedback, badly organised
stock or simply not having stamps and return labels pre-stuck on your jiffy
bags can be the difference between getting that extra order out the door or perhaps
delaying you to the point that you miss the whole days mail collection altogether
where nothing goes out the door at all!
Then you have the matter of where some say feedback for a buyer should be left
as soon as the seller receives payment with the suggestion that any seller who
holds back with feedback is looking for leverage over their customer when it
may just be a simple case of trying to encourage their buyers to leave feedback
where they may not otherwise bother to do so but even then, just because a buyer
has sent payment it does not necessarily mean they warrant the ‘Positive’ buyer
status as there’s a lot more to a transaction that just receiving payment. I
mean is that buyer still a positive buyer if:-
They open a paypal case without contacting you?
They demand a refund without giving the item sufficient time to arrive?
They return an item that is not what you originally sent?
They claim what you sent is fake?
They complain about an item being a different variant even though this was specified
in your description / store terms?
They are otherwise rude or blackmail you?
The list goes on...
That said for those that don’t think a seller should have a feedback hold over
a buyer, I agree and I have actually said this previously because like ebay I’d
rather buyers are able to give their honest opinion about a seller without the
fear of retaliation feedback because when all said and done Buyer feedback is
not important whereas seller feedback is!! Yet when I posted this topic some
time ago:-
https://www.bricklink.com/message.asp?ID=1168664
Many seemed to disagree with me and yet in this new topic(here) at least one
of those same people (yorbrick) is now saying sellers should leave feedback instantly
so they don’t have a hold over buyers and yet isn’t this pretty much the same
principal I was arguing for in the first place which you at the time were strongly
arguing against??
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| | | | | |
| | | | | Author: | legoman77 | | Posted: | Apr 13, 2020 12:44 | | Subject: | Re: Automatic feedback | | Viewed: | 43 times | | Topic: | Suggestions | |
|
| In Suggestions, Erikmax writes:
| | Please don't blame me for bringing up the following suggestion, it might
be a sensitive issue. I don't know if this suggestion has been done before.
I am one of the dealers (both buying asnd selling requently) very slow or even
not giving feedback. The problem is lack of time. We used to give FB once a month
and it took me 1-2 hours. I know, feedback is important and yes, I should give
feedback.But I simply have a lack of time. It looks something done very quickly-
but with many orders it adds up. And there is allways soo much else to do. I
know, I am sorry...
I am mild in my feedbacks as a frequent buyer and seller and 99% are positive.I
give my feedbacks in batch and I paste-copy the comment.
So my proposal is as follows: Most buyers and sellers are mild as well and giving
neutral or negative feedbacks will be done immediately. So most feedbacks will
be positive and have the same message.
Wouldn't it be an idea to have the possibility for AUTOMATIC feedback after
say 2/3 weeks (that can be turned on/off) being 'positive' and a fixed
message? (that can be set by the member)
Of course with the possibility to give 'manual' feedback in those cases
it is required. So only filling in the 'gaps'
And if this goes too far: won't it a good idea to have the possibility to
add a fixed comment in making batch positive feedbacks? It is quite dull work
to copy-paste the same comment 300 times. It would make it at least 65% faster.
For those now spending hours giving all the same FB's it will be a relief
and for those now not giving FB's (including me) it will take away feeling
guilty about this.
For buyers and sellers often not getting the FB's they want it will also
be a great.
And in general it will give a better picture of the proportions. Neutral and
negative feedbacks will allways be given. Getting all the positive feedbacks
will bring a better balance in the FB rate
|
Actually a bad idea. I would often use no feedback. Not good service, a problem,
or something. But, not as bad as a negative. So those that go no feedback from
me were off a little in what I expected. I have a right not to leave feedback,
the computer should not have the right to leave feedback.
John P
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Netherlands, Zuid-Holland
United Kingdom, England
USA, Missouri
Canada, British Columbia
France, Nouvelle-Aquitaine
Germany, Nordrhein-Westfalen