Yesterday a potential buyer to whoom I send a quote had difficulties to find
the 'order' button (bottom of page after opening the quote form).
I would like to suggest to move this button to top of page so that it's more
obvious. A late name change towards 'press here to order' would be good
nice as well
Another issue I have, is that the buyer initially added a note to his quote request,
in this case quite an important one, as he asked wether I could ship towards
his job address in Belgium, while he lives in France. For me it's no issue
to do so, but that message is only attached to the quote request and has not
been moved to the order itself.
So I would like to suggest to have messages that are attached to the quote, also
to be automaticly attached to the order itself, including any other follow up
message that gets attached to the quote and/or order.
Another thing I'd like to see (buyers side) is a little explanation on bottom
of quotes overview on how to proceed, or a straight link to the helppage. The
latter would be fine just as well if it's opened in a second webpage. A few
screenshots on the help page to have visual explanation would be good for buyers
as well. I don't find it normal that as a seller I need to guide through
a buyer to submit his order after receiving a quote. The quote feature and the
process to submit the 'order' should be ovbious and simple, it is not
IMHO.
I would also like to see a 'file' button on the 'quote' page
(both on buyers and sellers side) so that unusefull quotes (particulary canceled
ones) can be put aside instead of sticking around in the overview.
Yesterday a potential buyer to whoom I send a quote had difficulties to find
the 'order' button (bottom of page after opening the quote form).
I would like to suggest to move this button to top of page so that it's more
obvious. A late name change towards 'press here to order' would be good
nice as well
Another issue I have, is that the buyer initially added a note to his quote request,
in this case quite an important one, as he asked wether I could ship towards
his job address in Belgium, while he lives in France. For me it's no issue
to do so, but that message is only attached to the quote request and has not
been moved to the order itself.
So I would like to suggest to have messages that are attached to the quote, also
to be automaticly attached to the order itself, including any other follow up
message that gets attached to the quote and/or order.
Another thing I'd like to see (buyers side) is a little explanation on bottom
of quotes overview on how to proceed, or a straight link to the helppage. The
latter would be fine just as well if it's opened in a second webpage. A few
screenshots on the help page to have visual explanation would be good for buyers
as well. I don't find it normal that as a seller I need to guide through
a buyer to submit his order after receiving a quote. The quote feature and the
process to submit the 'order' should be ovbious and simple, it is not
IMHO.
I would also like to see a 'file' button on the 'quote' page
(both on buyers and sellers side) so that unusefull quotes (particulary canceled
ones) can be put aside instead of sticking around in the overview.
Thanks for reading.
I also have the experience with buyers not able to find the order-button. And
I have problems myself to help them out. So where is this order-button now?
If I want to see the quotes as a seller, I go to [Orders] followed by [Quotes]
and I can see alle quotes and press buttons.
Is this the same for buyers? can they find the order button on this (simular)
page?
Belgium
Canada
USA
Netherlands, Gelderland
