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If payment was not sent and the seller is not responding to the buyer, the buyer may file a Non-Responding Seller Alert.
The seller will be informed to communicate with the buyer and be informed of the consequences if they do not follow through with the transaction. After filing the Non-Responding Seller Alert, the order status will change to NRS and the seller will not have the option to change the order status. |
| How to File a Non-Responding Seller Alert: |
Go to the Problem Order page, enter the order ID and the option to file a Non-Responding Seller Alert will appear if the following conditions are met:
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| How to Complete a Non-Responding Seller Alert: |
| Go to the Problem Order page and select an option to cancel the order. This option will appear 2 weeks after initiating the Non-Responding Seller Alert. |
| How to Remove a Non-Responding Seller Alert: |
| Go to the Problem Order page, enter the order ID and the option to remove a Non-Responding Seller Alert will appear if the order is in NRS status. Removing the alert will set to order back to Pending status. |
| Consequences: |
| If the situation is not resolved within 2 weeks of submitting the NRS then the buyer has the option to Cancel the order. Fee credit will not be given to the seller if an order is canceled through a NRS. If the seller has 3 orders cancelled via NRS/NSS (sum of all orders in NSS and NRS status) then their Selling Privileges are permanently revoked. |