| Discussion Forum: Thread 357056 |
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| | | Author: | Mkwill96  | | Posted: | Apr 29, 2024 06:52 | | Subject: | 3 week Refund | | Viewed: | 109 times | | Topic: | Problem | |
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| Hi, I was issued a refund by the seller on the 7th of April on Bricklink for
an order cancellation agreed by Buyer and Seller. Asked for updates from Seller
and he's said that he's only been debited on the 14th of April.
It has been 3 weeks now and no Refund has been received on my end. Seller says
he has raised a ticket with STRIPE (our payment method) but hasn't got a
response yet.
My order is still in NSS.
I have asked my bank and they notified me that there are no pending refunds coming
into my account...
Am just curious if this is normal that it takes more than 2 weeks for a refund
to be processed and what the he'll is going on...
Is the seller lying to me or is it really a payment issue...
Order is about 1.8k GBP
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| | | | | Author: | Familybuild | | Posted: | Apr 29, 2024 07:51 | | Subject: | Re: 3 week Refund | | Viewed: | 41 times | | Topic: | Problem | |
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| Ive noticed once that refunds through stripe, use the same dates as payout to
seller (stripe holds the funds for some amount of time and pays out on set dates,
if so orders will be accumulated)
Payouts in refunds follow the same time frame but the other way around (stripe
to buyer)
Stripe wont go into negative on the sellers account.
So the seller needs to have the 1.8K gbp or more in his stripe balance , to make
this refund go through from stripe to in this case you.
I feel like the seller is not aware of this.
I think his balance in stripe is not high enough to set the refund through.
If his funds got paid out to his bank account before the refund was set; this
could be a likely scenario.
Please ask to seller to check in his stripe account, check if the balance is
enough.
And wich date the next payout would be.
He should see somewhere that there is a pending refund also.
Note; for high value orders like these the paypal fee's are a pain but it
does come with extra buyer protection.
Also refunds with paypal are much faster paid out
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| | | | | | | Author: | Mkwill96 | | Posted: | May 1, 2024 03:08 | | Subject: | Re: 3 week Refund | | Viewed: | 29 times | | Topic: | Problem | |
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| In Problem, Familybuild writes:
| | Ive noticed once that refunds through stripe, use the same dates as payout to
seller (stripe holds the funds for some amount of time and pays out on set dates,
if so orders will be accumulated)
Payouts in refunds follow the same time frame but the other way around (stripe
to buyer)
Stripe wont go into negative on the sellers account.
So the seller needs to have the 1.8K gbp or more in his stripe balance , to make
this refund go through from stripe to in this case you.
I feel like the seller is not aware of this.
I think his balance in stripe is not high enough to set the refund through.
If his funds got paid out to his bank account before the refund was set; this
could be a likely scenario.
Please ask to seller to check in his stripe account, check if the balance is
enough.
And wich date the next payout would be.
He should see somewhere that there is a pending refund also.
Note; for high value orders like these the paypal fee's are a pain but it
does come with extra buyer protection.
Also refunds with paypal are much faster paid out
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This is what he's sent me as proof of refund... not sure if it's fake
or real
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| | | | | | | | | Author: | Nubs_Select | | Posted: | May 1, 2024 03:11 | | Subject: | Re: 3 week Refund | | Viewed: | 29 times | | Topic: | Problem | |
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| | I wonder if you could contact stripe to check the status |
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| | | | | | | | | Author: | Stellar | | Posted: | May 1, 2024 04:44 | | Subject: | Re: 3 week Refund | | Viewed: | 34 times | | Topic: | Problem | |
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| In Problem, Mkwill96 writes:
| | In Problem, Familybuild writes:
| | Ive noticed once that refunds through stripe, use the same dates as payout to
seller (stripe holds the funds for some amount of time and pays out on set dates,
if so orders will be accumulated)
Payouts in refunds follow the same time frame but the other way around (stripe
to buyer)
Stripe wont go into negative on the sellers account.
So the seller needs to have the 1.8K gbp or more in his stripe balance , to make
this refund go through from stripe to in this case you.
I feel like the seller is not aware of this.
I think his balance in stripe is not high enough to set the refund through.
If his funds got paid out to his bank account before the refund was set; this
could be a likely scenario.
Please ask to seller to check in his stripe account, check if the balance is
enough.
And wich date the next payout would be.
He should see somewhere that there is a pending refund also.
Note; for high value orders like these the paypal fee's are a pain but it
does come with extra buyer protection.
Also refunds with paypal are much faster paid out
|
This is what he's sent me as proof of refund... not sure if it's fake
or real
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This is my latest Stripe refund (from 2021), checked all the details and seem
to match your screenshot, except the conversion fee. Maybe as being a large amount
Stripe needs to verify something, but 3 weeks its quite some time, try to contact
them and see.
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| | | | | | | | | Author: | Familybuild | | Posted: | May 1, 2024 06:36 | | Subject: | Re: 3 week Refund | | Viewed: | 30 times | | Topic: | Problem | |
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| This seems to be the data and accurate.
But this data/screenshot comes from the actual page concerning the refund.
What i was talking about (a possible balance issue).
Can be checked on the homepage of stripe (when at bricklink part , if seller
has other market places connected)
On the dashboard there is a graph , also this part containing the set dates
of payout.
If a refund is set to bring the seller in a negative balance on stripe; the refund
wont go trough.
Good luck
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| | | | | Author: | Familybuild | | Posted: | Apr 29, 2024 07:55 | | Subject: | (Cancelled) | | Viewed: | 25 times | | Topic: | Problem | |
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| | (Cancelled) |
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| | | | | Author: | brac.brick | | Posted: | May 1, 2024 13:47 | | Subject: | Re: 3 week Refund | | Viewed: | 24 times | | Topic: | Problem | |
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| In Problem, Mkwill96 writes:
| |
Am just curious if this is normal that it takes more than 2 weeks for a refund
to be processed and what the he'll is going on...
Is the seller lying to me or is it really a payment issue...
Order is about 1.8k GBP
|
I accept Stripe and on the rare occasions I have to give a refund, Stripe takes
the money back from my bank account and i get a notice from them. I find it really
odd that your refund is taking 3+ weeks. However, since the original transaction
was in the UK, I would call Stripe to see if the refund is legitimate. I only
ship to the US and accept Stripe in the US so I cannot speak for foreign transactions.
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United Kingdom, Northern Ireland
Netherlands, Zuid-Holland
Canada, Ontario
Spain, Comunidad Valenciana
USA, Massachusetts