| Discussion Forum: Thread 354545 |
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| | | Author: | missory  | | Posted: | Mar 1, 2024 05:26 | | Subject: | Full refund and cancelled order | | Viewed: | 126 times | | Topic: | Problem | |
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| Hello everyone!
A customer just asked me for a full refund of his order because I didn't
have the Dark Azure piece Plate, Round 1 x 1, although I don't think it exists
Anyway, I'm doing the refund, I should not have made a mistake... But I don't
know how to delete the order that's still in paid status and that I should
therefore ship !!!
How do you do it?
thank you for your help.
Anne
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| | | | | Author: | 1001bricks | | Posted: | Mar 1, 2024 10:09 | | Subject: | Re: Full refund and cancelled order | | Viewed: | 45 times | | Topic: | Problem | |
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| Refund from the Order page.
Then edit the order and set it to "Not Paid".
Then only you can cancel it.
Click here on the "papers":
In Problem, missory writes:
| | Hello everyone!
A customer just asked me for a full refund of his order because I didn't
have the Dark Azure piece Plate, Round 1 x 1, although I don't think it exists
Anyway, I'm doing the refund, I should not have made a mistake... But I don't
know how to delete the order that's still in paid status and that I should
therefore ship !!!
How do you do it?
thank you for your help.
Anne
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France, Pays de la Loire
