Discussion Forum: Thread 353748

 Author: Clmorning View Messages Posted By Clmorning
 Posted: Feb 9, 2024 10:21
 Subject: Buyer will not respond
 Viewed: 121 times
 Topic: General
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Clmorning (171)

Location:  USA, North Carolina
Member Since Contact Type Status
Oct 29, 2023 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Building Your Masterpiece
Hello all,

An order was placed with me and I made an error with one of the pieces. I have
emailed the buyer and sent messages to this person through Bricklink. This person
will not respond. What should I do at this point? The order cannot be sent
100% complete and the buyer will not respond and let me know what to do? It
was an honest mistake and I really don't want to get a negative feedback
rating. I've sent 4 messages so far so I am trying to fix the issue. What
does a seller do at this point, when the seller is trying to fix the issue but
is not getting any response from the buyer? Should I just refund the entire
order?

Thanks,

CLM
 Author: 1001bricks View Messages Posted By 1001bricks
 Posted: Feb 9, 2024 10:26
 Subject: Re: Buyer will not respond
 Viewed: 55 times
 Topic: General
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1001bricks (53415)

Location:  France, Provence-Alpes-Côte d'Azur
Member Since Contact Type Status
Sep 6, 2005 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: 1001bricks
In General, Clmorning writes:
  Hello all,

An order was placed with me and I made an error with one of the pieces. I have
emailed the buyer and sent messages to this person through Bricklink. This person
will not respond. What should I do at this point? The order cannot be sent
100% complete and the buyer will not respond and let me know what to do? It
was an honest mistake and I really don't want to get a negative feedback
rating. I've sent 4 messages so far so I am trying to fix the issue. What
does a seller do at this point, when the seller is trying to fix the issue but
is not getting any response from the buyer? Should I just refund the entire
order?

If it's a "minor part" simply refund the part *first*, at least.

If it seems to be the main one of the order (say $5 on a $7 order), then yes,
full refund could be wise.

Clearly describe what's you're refunding on the refund page.

But don't harrass the buyer, try 1 message AND 1 e-mail (some don't read
either one or the other). Nothing more.
 Author: yorbrick View Messages Posted By yorbrick
 Posted: Feb 9, 2024 11:38
 Subject: Re: Buyer will not respond
 Viewed: 37 times
 Topic: General
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yorbrick (1196)

Location:  United Kingdom, England
Member Since Contact Type Status
Apr 11, 2011 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: Yorbricks
In General, Clmorning writes:
  Hello all,

An order was placed with me and I made an error with one of the pieces. I have
emailed the buyer and sent messages to this person through Bricklink. This person
will not respond. What should I do at this point? The order cannot be sent
100% complete and the buyer will not respond and let me know what to do? It
was an honest mistake and I really don't want to get a negative feedback
rating. I've sent 4 messages so far so I am trying to fix the issue.

How long has it been? It isn't really the number of messages you have sent,
but how long ago they were sent.
 Author: calebfishn View Messages Posted By calebfishn
 Posted: Feb 9, 2024 14:49
 Subject: Re: Buyer will not respond
 Viewed: 48 times
 Topic: General
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calebfishn (2187)

Location:  Canada, Ontario
Member Since Contact Type Status
Feb 17, 2009 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Barbie's Brick Store
If you do not have the part, you should submit an "Item Removal" request.
This will go to the buyer. If the buyer does not respond immediately then you
should send the order as is, and give a refund.

New buyers in particular often do not check messages. However, they will complain
that it took a long time to ship. So, don't delay shipping too much by waiting
for their response.