| Discussion Forum: Thread 352247 |
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| | | Author: | Legomanijak91  | | Posted: | Jan 3, 2024 05:14 | | Subject: | Unprofessional customer | | Viewed: | 304 times | | Topic: | Selling | |
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| Hi guys,
I had 2 situations with the same domestic customer.
He have ordered 2 times from my store -
First time we have made agreement for the order, after packing he wanted to cancel
the order. He didn't pay then yet, but the parts were packed. So I needed
to return all parts to the inventory once again.
And second time he made the order again and said that he would like to add more
parts in that order and wanted from me to wait for him with the invoice. A day
later - same thing - he just told me that he needs to cancel order again...
So I have blocked this customer from my store.
My question is this:
I want to give him the negative feedback (just to make sure that other sellers
can see it)
but I am afraid to do that first time because I don't want his negative feedback.
What is the right step here for us sellers?
Happy Holidays!
Thank you!
Dusan
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| | | | | Author: | Snoopy34497 | | Posted: | Jan 3, 2024 05:28 | | Subject: | Re: Unprofessional customer | | Viewed: | 112 times | | Topic: | Selling | |
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| In order not to get a negative rating from a canceled order, you have to put
the order through the non-paying option and then close it. You can open an NPB
on the 5th day after the order, if the buyer does not respond, you can close
the NPB after 7 days.
Unfortunately, this has been happening more often lately, with people ordering
and not paying. I only pack the orders after receipt of payment.
In Selling, Legomanijak91 writes:
| | Hi guys,
I had 2 situations with the same domestic customer.
He have ordered 2 times from my store -
First time we have made agreement for the order, after packing he wanted to cancel
the order. He didn't pay then yet, but the parts were packed. So I needed
to return all parts to the inventory once again.
And second time he made the order again and said that he would like to add more
parts in that order and wanted from me to wait for him with the invoice. A day
later - same thing - he just told me that he needs to cancel order again...
So I have blocked this customer from my store.
My question is this:
I want to give him the negative feedback (just to make sure that other sellers
can see it)
but I am afraid to do that first time because I don't want his negative feedback.
What is the right step here for us sellers?
Happy Holidays!
Thank you!
Dusan
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| | | | | Author: | 1001bricks | | Posted: | Jan 3, 2024 11:34 | | Subject: | Re: Unprofessional customer | | Viewed: | 110 times | | Topic: | Selling | |
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| | | I want to give him the negative feedback
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You shouldn't.
As a seller please learn how to start picking AFTER the payment.
That'll reduce those "problems" in 99.9999% of the (already rare)
cases.
Note: by definition a customer is (the most often) an amateur and you're
the professional. So "Unprofessional customer" is true for 99% buyers
(except you're a B2B shop).
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| | | | | | | Author: | M_R | | Posted: | Jan 3, 2024 12:28 | | Subject: | Re: Unprofessional customer | | Viewed: | 79 times | | Topic: | Selling | |
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| In Selling, 1001bricks writes:
| | | | I want to give him the negative feedback
|
You shouldn't.
As a seller please learn how to start picking AFTER the payment.
That'll reduce those "problems" in 99.9999% of the (already rare)
cases.
Note: by definition a customer is (the most often) an amateur and you're
the professional. So "Unprofessional customer" is true for 99% buyers
(except you're a B2B shop).
|
Hmm - How do you define a customer?
In sales, business, and economics, a customer is someone who buys something
from a seller, vendor, or supplier in exchange for money or something
else of value. This person is also called a client, buyer, or purchaser.
So by definition the person in this case should be a potential
customer  ?
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| | | | | | | | | Author: | Nubs_Select | | Posted: | Jan 3, 2024 12:33 | | Subject: | (Cancelled) | | Viewed: | 56 times | | Topic: | Selling | |
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| | (Cancelled) |
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| | | | | | | | | Author: | 1001bricks | | Posted: | Jan 3, 2024 12:46 | | Subject: | Re: Unprofessional customer | | Viewed: | 61 times | | Topic: | Selling | |
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| In Selling, M_R writes:
| | In Selling, 1001bricks writes:
| | | | I want to give him the negative feedback
|
You shouldn't.
As a seller please learn how to start picking AFTER the payment.
That'll reduce those "problems" in 99.9999% of the (already rare)
cases.
Note: by definition a customer is (the most often) an amateur and you're
the professional. So "Unprofessional customer" is true for 99% buyers
(except you're a B2B shop).
|
Hmm - How do you define a customer?
In sales, business, and economics, a customer is someone who buys something
from a seller, vendor, or supplier in exchange for money or something
else of value. This person is also called a client, buyer, or purchaser.
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Which is what I said? Lost in translation?
"Unprofessional customer" (OP title) represent maybe 99% of our orders
- I mean here at least.
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| | | | | | | | | | | Author: | SylvainLS | | Posted: | Jan 3, 2024 13:19 | | Subject: | Re: Unprofessional customer | | Viewed: | 79 times | | Topic: | Selling | |
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| In Selling, 1001bricks writes:
| | […]
Which is what I said? Lost in translation?
"Unprofessional customer" (OP title) represent maybe 99% of our orders
- I mean here at least.
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M_R is saying that one isn’t a customer until they have paid.
But M_R’s definition is incomplete for Wiktionary:
“1. (obsolete) A habitual patron, regular purchaser, returning client; one who
has a custom of buying from a particular business.
2. A patron, a client; one who purchases or receives a product or service from
a business or merchant, or intends to do so.” – https://en.wiktionary.org/wiki/customer
(my emph.)
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| | | | | | | | | | | | | Author: | M_R | | Posted: | Jan 3, 2024 14:38 | | Subject: | Re: Unprofessional customer | | Viewed: | 86 times | | Topic: | Selling | |
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| In Selling, SylvainLS writes:
| | In Selling, 1001bricks writes:
| | […]
Which is what I said? Lost in translation?
"Unprofessional customer" (OP title) represent maybe 99% of our orders
- I mean here at least.
|
M_R is saying that one isn’t a customer until they have paid.
But M_R’s definition is incomplete for Wiktionary:
“1. (obsolete) A habitual patron, regular purchaser, returning client; one who
has a custom of buying from a particular business.
2. A patron, a client; one who purchases or receives a product or service from
a business or merchant, or intends to do so.” – https://en.wiktionary.org/wiki/customer
(my emph.)
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Touche! Note to myself - always read the whole page  !
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| | | | | | | | | Author: | rab1234 | | Posted: | Jan 3, 2024 16:30 | | Subject: | Re: Unprofessional customer | | Viewed: | 51 times | | Topic: | Selling | |
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| And is there such a thing as a "professional" customer? If so,
sign me up.
In Selling, M_R writes:
| | In Selling, 1001bricks writes:
| | | | I want to give him the negative feedback
|
You shouldn't.
As a seller please learn how to start picking AFTER the payment.
That'll reduce those "problems" in 99.9999% of the (already rare)
cases.
Note: by definition a customer is (the most often) an amateur and you're
the professional. So "Unprofessional customer" is true for 99% buyers
(except you're a B2B shop).
|
Hmm - How do you define a customer?
In sales, business, and economics, a customer is someone who buys something
from a seller, vendor, or supplier in exchange for money or something
else of value. This person is also called a client, buyer, or purchaser.
So by definition the person in this case should be a potential
customer ?
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| | | | | Author: | yorbrick | | Posted: | Jan 3, 2024 12:50 | | Subject: | Re: Unprofessional customer | | Viewed: | 71 times | | Topic: | Selling | |
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| If you agreed to cancel, then you are better off leaving no feedback. As already
indicated, you can NPB if you want to avoid return feedback. But you shouldn't
NPB if you allowed the custom to cancel.
Again, as already noted, only pack once you have been paid and the 'wasted
work' issue goes away.
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