| Discussion Forum: Thread 350934 |
|
 |
| | | Author: | DarrenBishop  | | Posted: | Nov 29, 2023 18:48 | | Subject: | Negative feedback | | Viewed: | 240 times | | Topic: | Help | |
|
| I shipped the buyers order back in October and just now received negative feedback
after not hearing anything from them the entire time. Since I never received
any contact from them I figured the order got to them. Just checked and it was
lost in the mail. What do I need to do to get the negative feedback removed?
I also fully refunded after i checked the tracking.
|
|
| | | | | |
| | | | | Author: | yorbrick | | Posted: | Nov 29, 2023 18:57 | | Subject: | Re: Negative feedback | | Viewed: | 60 times | | Topic: | Help | |
|
| In Help, DarrenBishop writes:
| | I shipped the buyers order back in October and just now received negative feedback
after not hearing anything from them the entire time. Since I never received
any contact from them I figured the order got to them. Just checked and it was
lost in the mail. What do I need to do to get the negative feedback removed?
I also fully refunded after i checked the tracking.
|
You will need to contact the buyer and ask them if they'd consider removing
it now they have a refund.
|
|
| | | | | | | | | |
| | | | | | | Author: | popsicle | | Posted: | Nov 29, 2023 19:09 | | Subject: | Re: Negative feedback | | Viewed: | 53 times | | Topic: | Help | |
|
| In Help, yorbrick writes:
| | In Help, DarrenBishop writes:
| | I shipped the buyers order back in October and just now received negative feedback
after not hearing anything from them the entire time. Since I never received
any contact from them I figured the order got to them. Just checked and it was
lost in the mail. What do I need to do to get the negative feedback removed?
I also fully refunded after i checked the tracking.
|
You will need to contact the buyer and ask them if they'd consider removing
it now they have a refund.
|
Follow through with the how: https://www.bricklink.com/feedbackDel.asp
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | yorbrick | | Posted: | Nov 30, 2023 04:07 | | Subject: | Re: Negative feedback | | Viewed: | 57 times | | Topic: | Help | |
|
| In Help, popsicle writes:
| | In Help, yorbrick writes:
| | In Help, DarrenBishop writes:
| | I shipped the buyers order back in October and just now received negative feedback
after not hearing anything from them the entire time. Since I never received
any contact from them I figured the order got to them. Just checked and it was
lost in the mail. What do I need to do to get the negative feedback removed?
I also fully refunded after i checked the tracking.
|
You will need to contact the buyer and ask them if they'd consider removing
it now they have a refund.
|
Follow through with the how: https://www.bricklink.com/feedbackDel.asp
|
Personally I wouldn't give instructions to the buyer, at least in the first
instance. Asking if they'd remove it or amend it along with instructions
telling them how comes over more as a command than a request, at least to me.
|
|
|
| | | | | |
| | | | | Author: | 1001bricks | | Posted: | Nov 29, 2023 19:26 | | Subject: | Re: Negative feedback | | Viewed: | 61 times | | Topic: | Help | |
|
| In Help, DarrenBishop writes:
| | I shipped the buyers order back in October and just now received negative feedback
after not hearing anything from them the entire time. Since I never received
any contact from them I figured the order got to them. Just checked and it was
lost in the mail. What do I need to do to get the negative feedback removed?
I also fully refunded after i checked the tracking.
|
Plus:
* asking in Forum, good!
* admit having missed an e-mail, very good!
* have refunded because you understood buyer was right: proper move!
Food for thoughts for a seller:
* taking care of e-mails, being organized, place filters, check SPAM folders
from time to time?
* read TWICE and understand ALL TOS/Help pages, including feedback removal etc.
* when having a problem, simply communicate kindly with the buyer - make an effort,
do your best, try find comprehension?
But if nothing can be done - let it be and at least sleep well 
|
|
|
| | | | | |
| | | | | Author: | cosmicray | | Posted: | Nov 29, 2023 20:14 | | Subject: | Re: Negative feedback | | Viewed: | 45 times | | Topic: | Help | |
|
| In Help, DarrenBishop writes:
| | Just checked and it was lost in the mail.
|
You need to understand the underlying reason this happened (if it can be determined).
Did you print electronic postage containing the buyer's address, or did you
hand address and take it to the post office retail counter ?
Nita Rae
|
|
| | | | | |
| | | | | Author: | Adjour | | Posted: | Nov 29, 2023 20:47 | | Subject: | Re: Negative feedback | | Viewed: | 60 times | | Topic: | Help | |
|
| In Help, DarrenBishop writes:
| | I shipped the buyers order back in October and just now received negative feedback
after not hearing anything from them the entire time. Since I never received
any contact from them I figured the order got to them. Just checked and it was
lost in the mail. What do I need to do to get the negative feedback removed?
I also fully refunded after i checked the tracking.
|
Make sure you reply to their neg with an apology and a statement. Most people
will see that and see you are still a good seller if you are humble about the
mistake
Crystal
|
|
| | | | | | | | | |
| | | | | | | Author: | popsicle | | Posted: | Nov 29, 2023 21:36 | | Subject: | Re: Negative feedback | | Viewed: | 92 times | | Topic: | Help | |
|
| In Help, Adjour writes:
| | In Help, DarrenBishop writes:
| | I shipped the buyers order back in October and just now received negative feedback
after not hearing anything from them the entire time. Since I never received
any contact from them I figured the order got to them. Just checked and it was
lost in the mail. What do I need to do to get the negative feedback removed?
I also fully refunded after i checked the tracking.
|
Make sure you reply to their neg with an apology and a statement. Most people
will see that and see you are still a good seller if you are humble about the
mistake
|
Being humble as a seller is generally sound advise. But your comment "if
you are humble about the mistake" is confounding to this seller in this particular
transaction. What exactly is the "mistake" for which you're advising
the permanent public self-deprecation the OP should undertake
I know it's late, but I seem to be missing an amount of logic in your advise.
|
|
|
| | | | | |
| | | | | Author: | zorbanj | | Posted: | Nov 29, 2023 23:11 | | Subject: | Re: Negative feedback | | Viewed: | 54 times | | Topic: | Help | |
|
| The neg states that you stopped responding. Is that true?
In Help, DarrenBishop writes:
| | I shipped the buyers order back in October and just now received negative feedback
after not hearing anything from them the entire time. Since I never received
any contact from them I figured the order got to them. Just checked and it was
lost in the mail. What do I need to do to get the negative feedback removed?
I also fully refunded after i checked the tracking.
|
|
|
| | | | | |
| | | | | Author: | Dino | | Posted: | Nov 30, 2023 03:20 | | Subject: | Re: Negative feedback | | Viewed: | 54 times | | Topic: | Help | |
|
| In Help, DarrenBishop writes:
| | I shipped the buyers order back in October and just now received negative feedback
after not hearing anything from them the entire time. Since I never received
any contact from them I figured the order got to them. Just checked and it was
lost in the mail. What do I need to do to get the negative feedback removed?
I also fully refunded after i checked the tracking.
|
Bricklink will not help you in this case. Write to the buyer and ask them to
withdraw the feedback. This is the only option. Since it has been more than 30
days since you left your review, you can no longer change it. By chance?
Never leave a feedback until the order has been reported as complete by the buyer.
|
|
|
|
|
|
USA, Ohio
United Kingdom, England
France, Provence-Alpes-Côte d'Azur
Luxembourg