| Discussion Forum: Thread 350186 |
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| | | Author: | cmorphew  | | Posted: | Nov 14, 2023 15:09 | | Subject: | Invoicing Issue | | Viewed: | 81 times | | Topic: | Technical Issues | |
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| I'm trying to send out an invoice for an order but keep getting a message
stating 'The page cannot be displayed because an internal server error has
occurred.'
Anyone had anything similar? I've updated the shipping costs & set it to
Ready so can't see that I've missed anything!
Thanks in advance!
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| | | | | Author: | cmorphew | | Posted: | Nov 16, 2023 08:57 | | Subject: | Re: Invoicing Issue | | Viewed: | 23 times | | Topic: | Technical Issues | |
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| In Help, cmorphew writes:
| | I'm trying to send out an invoice for an order but keep getting a message
stating 'The page cannot be displayed because an internal server error has
occurred.'
Anyone had anything similar? I've updated the shipping costs & set it to
Ready so can't see that I've missed anything!
Thanks in advance!
|
Does anyone have any ideas what might be happening (other than the obvious server
error!) - I've reached out to BrickLink but as noted elsewhere, they are
dealing with a large backlog at the moment but I don't want to keep my customer
waiting if I can help it!
Thanks!
|
|
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| | | | | | | Author: | SylvainLS | | Posted: | Nov 16, 2023 09:00 | | Subject: | Re: Invoicing Issue | | Viewed: | 37 times | | Topic: | Technical Issues | |
|
| In Help, cmorphew writes:
| | In Help, cmorphew writes:
| | I'm trying to send out an invoice for an order but keep getting a message
stating 'The page cannot be displayed because an internal server error has
occurred.'
Anyone had anything similar? I've updated the shipping costs & set it to
Ready so can't see that I've missed anything!
Thanks in advance!
|
Does anyone have any ideas what might be happening (other than the obvious server
error!) - I've reached out to BrickLink but as noted elsewhere, they are
dealing with a large backlog at the moment but I don't want to keep my customer
waiting if I can help it!
Thanks!
|
Nubs isn’t here yet but he often says something like that: internal server error
is the goto error when something is wrong in a form.
So, check your fields, again?
|
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| | | | | | | | | Author: | Nubs_Select | | Posted: | Nov 16, 2023 11:41 | | Subject: | Re: Invoicing Issue | | Viewed: | 27 times | | Topic: | Technical Issues | |
|
| In Help, SylvainLS writes:
| | In Help, cmorphew writes:
| | In Help, cmorphew writes:
| | I'm trying to send out an invoice for an order but keep getting a message
stating 'The page cannot be displayed because an internal server error has
occurred.'
Anyone had anything similar? I've updated the shipping costs & set it to
Ready so can't see that I've missed anything!
Thanks in advance!
|
Does anyone have any ideas what might be happening (other than the obvious server
error!) - I've reached out to BrickLink but as noted elsewhere, they are
dealing with a large backlog at the moment but I don't want to keep my customer
waiting if I can help it!
Thanks!
|
Nubs isn’t here yet but he often says something like that: internal server error
is the goto error when something is wrong in a form.
So, check your fields, again?
|
+1 maybe you accidentally entered a symbol that triggered that instead of the
normal error message but it has been seen several times since the hack so it
may be a different issue this time
|
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| | | | | | | | | | | Author: | cmorphew | | Posted: | Nov 17, 2023 04:07 | | Subject: | Re: Invoicing Issue | | Viewed: | 20 times | | Topic: | Technical Issues | |
|
| In Technical Issues, Nubs_Select writes:
| | In Help, SylvainLS writes:
| | In Help, cmorphew writes:
| | In Help, cmorphew writes:
| | I'm trying to send out an invoice for an order but keep getting a message
stating 'The page cannot be displayed because an internal server error has
occurred.'
Anyone had anything similar? I've updated the shipping costs & set it to
Ready so can't see that I've missed anything!
Thanks in advance!
|
Does anyone have any ideas what might be happening (other than the obvious server
error!) - I've reached out to BrickLink but as noted elsewhere, they are
dealing with a large backlog at the moment but I don't want to keep my customer
waiting if I can help it!
Thanks!
|
Nubs isn’t here yet but he often says something like that: internal server error
is the goto error when something is wrong in a form.
So, check your fields, again?
|
+1 maybe you accidentally entered a symbol that triggered that instead of the
normal error message but it has been seen several times since the hack so it
may be a different issue this time
|
Thanks Nubs & Sylvain - it gets stranger as I had another order need an invoice
which worked without issue. All the settings are the same so not sure why it's
just this order it doesn't like!
|
|
|
| | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | Author: | Stellar | | Posted: | Nov 17, 2023 05:06 | | Subject: | Re: Invoicing Issue | | Viewed: | 28 times | | Topic: | Technical Issues | |
|
| In Technical Issues, cmorphew writes:
| | In Technical Issues, Nubs_Select writes:
| | In Help, SylvainLS writes:
| | In Help, cmorphew writes:
| | In Help, cmorphew writes:
| | I'm trying to send out an invoice for an order but keep getting a message
stating 'The page cannot be displayed because an internal server error has
occurred.'
Anyone had anything similar? I've updated the shipping costs & set it to
Ready so can't see that I've missed anything!
Thanks in advance!
|
Does anyone have any ideas what might be happening (other than the obvious server
error!) - I've reached out to BrickLink but as noted elsewhere, they are
dealing with a large backlog at the moment but I don't want to keep my customer
waiting if I can help it!
Thanks!
|
Nubs isn’t here yet but he often says something like that: internal server error
is the goto error when something is wrong in a form.
So, check your fields, again?
|
+1 maybe you accidentally entered a symbol that triggered that instead of the
normal error message but it has been seen several times since the hack so it
may be a different issue this time
|
Thanks Nubs & Sylvain - it gets stranger as I had another order need an invoice
which worked without issue. All the settings are the same so not sure why it's
just this order it doesn't like!
|
Try putting a 0.01 credit in the order and invoice again.
|
|
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| | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | Author: | cmorphew | | Posted: | Nov 17, 2023 05:23 | | Subject: | Re: Invoicing Issue | | Viewed: | 26 times | | Topic: | Technical Issues | |
|
| In Technical Issues, Stellar writes:
| | In Technical Issues, cmorphew writes:
| | In Technical Issues, Nubs_Select writes:
| | In Help, SylvainLS writes:
| | In Help, cmorphew writes:
| | In Help, cmorphew writes:
| | I'm trying to send out an invoice for an order but keep getting a message
stating 'The page cannot be displayed because an internal server error has
occurred.'
Anyone had anything similar? I've updated the shipping costs & set it to
Ready so can't see that I've missed anything!
Thanks in advance!
|
Does anyone have any ideas what might be happening (other than the obvious server
error!) - I've reached out to BrickLink but as noted elsewhere, they are
dealing with a large backlog at the moment but I don't want to keep my customer
waiting if I can help it!
Thanks!
|
Nubs isn’t here yet but he often says something like that: internal server error
is the goto error when something is wrong in a form.
So, check your fields, again?
|
+1 maybe you accidentally entered a symbol that triggered that instead of the
normal error message but it has been seen several times since the hack so it
may be a different issue this time
|
Thanks Nubs & Sylvain - it gets stranger as I had another order need an invoice
which worked without issue. All the settings are the same so not sure why it's
just this order it doesn't like!
|
Try putting a 0.01 credit in the order and invoice again.
|
Thanks Stellar. I tired to 0.01 trick but that still brought up the error.
Randomly I tried to delete most of the invoice email template & send it which
worked! Might be some random element specific to this order that caused it to
happen but at least now if it happens again, there is a workaround!
|
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | Author: | Stellar | | Posted: | Nov 17, 2023 06:31 | | Subject: | Re: Invoicing Issue | | Viewed: | 24 times | | Topic: | Technical Issues | |
|
| In Technical Issues, cmorphew writes:
| | In Technical Issues, Stellar writes:
| | In Technical Issues, cmorphew writes:
| | In Technical Issues, Nubs_Select writes:
| | In Help, SylvainLS writes:
| | In Help, cmorphew writes:
| | In Help, cmorphew writes:
| | I'm trying to send out an invoice for an order but keep getting a message
stating 'The page cannot be displayed because an internal server error has
occurred.'
Anyone had anything similar? I've updated the shipping costs & set it to
Ready so can't see that I've missed anything!
Thanks in advance!
|
Does anyone have any ideas what might be happening (other than the obvious server
error!) - I've reached out to BrickLink but as noted elsewhere, they are
dealing with a large backlog at the moment but I don't want to keep my customer
waiting if I can help it!
Thanks!
|
Nubs isn’t here yet but he often says something like that: internal server error
is the goto error when something is wrong in a form.
So, check your fields, again?
|
+1 maybe you accidentally entered a symbol that triggered that instead of the
normal error message but it has been seen several times since the hack so it
may be a different issue this time
|
Thanks Nubs & Sylvain - it gets stranger as I had another order need an invoice
which worked without issue. All the settings are the same so not sure why it's
just this order it doesn't like!
|
Try putting a 0.01 credit in the order and invoice again.
|
Thanks Stellar. I tired to 0.01 trick but that still brought up the error.
Randomly I tried to delete most of the invoice email template & send it which
worked! Might be some random element specific to this order that caused it to
happen but at least now if it happens again, there is a workaround!
|
Do you have a personal email in your template or a link to PayPal or something
that would forward the buyer to pay other way that is not the Bricklink Pay button?
|
|
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| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | | | Author: | cmorphew | | Posted: | Nov 17, 2023 15:28 | | Subject: | Re: Invoicing Issue | | Viewed: | 42 times | | Topic: | Technical Issues | |
|
| In Technical Issues, Stellar writes:
| | In Technical Issues, cmorphew writes:
| | In Technical Issues, Stellar writes:
| | In Technical Issues, cmorphew writes:
| | In Technical Issues, Nubs_Select writes:
| | In Help, SylvainLS writes:
| | In Help, cmorphew writes:
| | In Help, cmorphew writes:
| | I'm trying to send out an invoice for an order but keep getting a message
stating 'The page cannot be displayed because an internal server error has
occurred.'
Anyone had anything similar? I've updated the shipping costs & set it to
Ready so can't see that I've missed anything!
Thanks in advance!
|
Does anyone have any ideas what might be happening (other than the obvious server
error!) - I've reached out to BrickLink but as noted elsewhere, they are
dealing with a large backlog at the moment but I don't want to keep my customer
waiting if I can help it!
Thanks!
|
Nubs isn’t here yet but he often says something like that: internal server error
is the goto error when something is wrong in a form.
So, check your fields, again?
|
+1 maybe you accidentally entered a symbol that triggered that instead of the
normal error message but it has been seen several times since the hack so it
may be a different issue this time
|
Thanks Nubs & Sylvain - it gets stranger as I had another order need an invoice
which worked without issue. All the settings are the same so not sure why it's
just this order it doesn't like!
|
Try putting a 0.01 credit in the order and invoice again.
|
Thanks Stellar. I tired to 0.01 trick but that still brought up the error.
Randomly I tried to delete most of the invoice email template & send it which
worked! Might be some random element specific to this order that caused it to
happen but at least now if it happens again, there is a workaround!
|
Do you have a personal email in your template or a link to PayPal or something
that would forward the buyer to pay other way that is not the Bricklink Pay button?
|
Nope - just the standard BrickLink template. Maybe there was just something in
this order that triggered something to kick out an error.
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