Discussion Forum: Thread 336293

 Author: Erikschoneveld View Messages Posted By Erikschoneveld
 Posted: Mar 11, 2023 08:25
 Subject: Proof of shipment, but not received Lego
 Viewed: 142 times
 Topic: Shipping
Cancel Message
Cancel		Reply to Message
Reply
BrickLink
ID Card

Erikschoneveld (3049)

Location:  Netherlands, Drenthe
Member Since Contact Type Status
Jul 9, 2014 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: Eriks speelgoedwebshop
Hi all,

I am wondering how to solve the next experience. I have sent a box with Lego
and instructions to a buyer in an other country, but the buyer is telling me
that he has not received the box. How do you make it up with your client?

Greetings,

Erik
 Author: SylvainLS View Messages Posted By SylvainLS
 Posted: Mar 11, 2023 08:32
 Subject: Re: Proof of shipment, but not received Lego
 Viewed: 35 times
 Topic: Shipping
Cancel Message
Cancel		Reply to Message
Reply
BrickLink
ID Card

SylvainLS (46)

Location:  France, Nouvelle-Aquitaine
Member Since Contact Type Status
Apr 25, 2014 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: BuyerOnly
BrickLink Discussions Moderator (?)
In Shipping, Erikschoneveld writes:
  Hi all,

I am wondering how to solve the next experience. I have sent a box with Lego
and instructions to a buyer in an other country, but the buyer is telling me
that he has not received the box. How do you make it up with your client?

Greetings,

Erik

Hi,

No proof of delivery?
What country?
How long ago?

Maybe it’s “taking a rest after its long journey” in the Customs offices?
 Author: coevorden01 View Messages Posted By coevorden01
 Posted: Mar 11, 2023 09:05
 Subject: Re: Proof of shipment, but not received Lego
 Viewed: 42 times
 Topic: Shipping
Cancel Message
Cancel		Reply to Message
Reply
BrickLink
ID Card

coevorden01 (536)

Location:  Netherlands, Drenthe
Member Since Contact Type Status
May 1, 2019 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: sailorbricks
In Shipping, Erikschoneveld writes:
  Hi all,

I am wondering how to solve the next experience. I have sent a box with Lego
and instructions to a buyer in an other country, but the buyer is telling me
that he has not received the box. How do you make it up with your client?

Greetings,

Erik

which shipper? dhl/postnl
 Author: Akir View Messages Posted By Akir
 Posted: Mar 11, 2023 14:33
 Subject: Re: Proof of shipment, but not received Lego
 Viewed: 47 times
 Topic: Shipping
Cancel Message
Cancel		Reply to Message
Reply
BrickLink
ID Card

Akir (123)

Location:  Austria, Steiermark
Member Since Contact Type Status
Dec 28, 2020 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Some Old Bricks
In Shipping, Erikschoneveld writes:
  Hi all,

I am wondering how to solve the next experience. I have sent a box with Lego
and instructions to a buyer in an other country, but the buyer is telling me
that he has not received the box. How do you make it up with your client?

Greetings,

Erik

In Europe, afaik, it's usually the sender that has to ask the carrier to
research what happened. I had it once with a package that vanished on the way
to Hungary, so I had to file a complaint with the post office, got the refund
from them, and then refunded the buyer. It might depend on the carrier though.
(Before the whole paperwork I also asked the buyer to check with their post office,
to make sure it wasn't stuck there, which is a possibility of course. It
wasn't in that case, unfortunately.)
Good luck with yours!
Patrick