| Discussion Forum: Thread 334004 |
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| | | Author: | Ziegelmeister  | | Posted: | Jan 27, 2023 17:48 | | Subject: | No such thing as a stupid question? | | Viewed: | 113 times | | Topic: | Selling | |
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| I always err on the side of caution when it comes to customer expectations...
I mentioned a couple of weeks ago that I'm starting to get in to selling
sets. In the process I'm also packing up some of my kids used sets to sell
so they can buy more sets themselves.
So the very first one I picked up to pack is the Audi Sport Quattro and of course
as soon as I pick up the box I hear the rattle of the extra parts inside which
brought up a few immediate questions.
1: Do buyers expect to have those parts included?
2: If no, do they at least expect the auxiliary wheel inserts?
3: Does the set need disassembled or is it advantageous to ship it built?
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| | | | | Author: | tonnic | | Posted: | Jan 27, 2023 18:22 | | Subject: | Re: No such thing as a stupid question? | | Viewed: | 56 times | | Topic: | Selling | |
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| In Selling, Yellow.Brick writes:
| | I always err on the side of caution when it comes to customer expectations...
I mentioned a couple of weeks ago that I'm starting to get in to selling
sets. In the process I'm also packing up some of my kids used sets to sell
so they can buy more sets themselves.
So the very first one I picked up to pack is the Audi Sport Quattro and of course
as soon as I pick up the box I hear the rattle of the extra parts inside which
brought up a few immediate questions.
1: Do buyers expect to have those parts included?
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I don’t think they do.
| | 2: If no, do they at least expect the auxiliary wheel inserts?
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You mean the white wheelcovers I guess.
These they do expect since they are in the inventory itself, not in the extra
parts section.
| | 3: Does the set need disassembled or is it advantageous to ship it built?
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Disassembled in my opinion, that way you are sure that all parts are included
and your buyer can start building straight away when the set arrives.
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| | | | | | | Author: | Ziegelmeister | | Posted: | Jan 27, 2023 18:35 | | Subject: | Re: No such thing as a stupid question? | | Viewed: | 30 times | | Topic: | Selling | |
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| In Selling, tonnic writes:
| | In Selling, Yellow.Brick writes:
| | I always err on the side of caution when it comes to customer expectations...
I mentioned a couple of weeks ago that I'm starting to get in to selling
sets. In the process I'm also packing up some of my kids used sets to sell
so they can buy more sets themselves.
So the very first one I picked up to pack is the Audi Sport Quattro and of course
as soon as I pick up the box I hear the rattle of the extra parts inside which
brought up a few immediate questions.
1: Do buyers expect to have those parts included?
|
I don’t think they do.
| | 2: If no, do they at least expect the auxiliary wheel inserts?
|
You mean the white wheelcovers I guess.
These they do expect since they are in the inventory itself, not in the extra
parts section.
| | 3: Does the set need disassembled or is it advantageous to ship it built?
|
Disassembled in my opinion, that way you are sure that all parts are included
and your buyer can start building straight away when the set arrives.
|
Thanks for the response; makes sense. I didn't see the wheel covers on the
parts page though. I'll look again just to make sure (found the missing
one anyway).
I see sets sold completely built in stores hence the question. Most of the other
Ninjago, Raya and Frozen sets will definitely be shipped disassembled because
they're in a giant pile right now.
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| | | | | | | | | Author: | tonnic | | Posted: | Jan 27, 2023 18:41 | | Subject: | Re: No such thing as a stupid question? | | Viewed: | 54 times | | Topic: | Selling | |
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| In Selling, Yellow.Brick writes:
| | In Selling, tonnic writes:
| | In Selling, Yellow.Brick writes:
| | I always err on the side of caution when it comes to customer expectations...
I mentioned a couple of weeks ago that I'm starting to get in to selling
sets. In the process I'm also packing up some of my kids used sets to sell
so they can buy more sets themselves.
So the very first one I picked up to pack is the Audi Sport Quattro and of course
as soon as I pick up the box I hear the rattle of the extra parts inside which
brought up a few immediate questions.
1: Do buyers expect to have those parts included?
|
I don’t think they do.
| | 2: If no, do they at least expect the auxiliary wheel inserts?
|
You mean the white wheelcovers I guess.
These they do expect since they are in the inventory itself, not in the extra
parts section.
| | 3: Does the set need disassembled or is it advantageous to ship it built?
|
Disassembled in my opinion, that way you are sure that all parts are included
and your buyer can start building straight away when the set arrives.
|
Thanks for the response; makes sense. I didn't see the wheel covers on the
parts page though. I'll look again just to make sure (found the missing
one anyway).
I see sets sold completely built in stores hence the question. Most of the other
Ninjago, Raya and Frozen sets will definitely be shipped disassembled because
they're in a giant pile right now.
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You are welcome!
For me disassembling a set means I can check the right amount of parts as well
the condition.
It also fits better in ziplockbags and the original box.
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| | | | | Author: | pcthurman | | Posted: | Jan 28, 2023 01:32 | | Subject: | Re: No such thing as a stupid question? | | Viewed: | 35 times | | Topic: | Selling | |
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| In Selling, Yellow.Brick writes:
| | I always err on the side of caution when it comes to customer expectations...
I mentioned a couple of weeks ago that I'm starting to get in to selling
sets. In the process I'm also packing up some of my kids used sets to sell
so they can buy more sets themselves.
So the very first one I picked up to pack is the Audi Sport Quattro and of course
as soon as I pick up the box I hear the rattle of the extra parts inside which
brought up a few immediate questions.
1: Do buyers expect to have those parts included?
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No, but you can always include them and make a note on the listing that they
are included.
| | 2: If no, do they at least expect the auxiliary wheel inserts?
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I assume you are talking about these?
Yes, these should be included as they are part of the inventory.
| | 3: Does the set need disassembled or is it advantageous to ship it built?
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If it were me? I would disassemble the set for a few reasons.
1) It is easier to ship in a much smaller package.
2) There is little to no chance of the set/pieces breaking during shipping.
3) The most important reason, Lego sets are meant to be built! 
Cass T
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USA, Ohio
Netherlands, Noord-Holland
