| Discussion Forum: Thread 329993 |
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| | | Author: | Akir  | | Posted: | Nov 15, 2022 15:53 | | Subject: | Problem with order | | Viewed: | 77 times | | Topic: | Payment Methods | |
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| Hey all,
just had a weird thing happen with an order: A guy ordered a minifigure, and
selected manual checkout. I got an order confirmation via email, but then immediately
afterwards also a copy of the invoice. That shouldn't have happened - because
with manual checkout I have to manually finish the the order and send the invoice,
right? (Rhetorical question: Yes, I do, I've done it before, the system was
working so far.)
On the invoice it does have all the fees that should be there in the instant
checkout option, but not with manual checkout.
Then the customer sent a request to cancel, which I accepted. And now the cancelled
order shows instant checkout was selected - which it wasn't, I have the order
confirmation in my inbox that says manual checkout was selected.
What is going on here?
Cheers,
Patrick
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Austria, Steiermark
