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| | | Author: | calebfishn  | | Posted: | Sep 26, 2022 21:20 | | Subject: | Item removed not returned to inventory | | Viewed: | 134 times | | Topic: | General | |
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| A buyer completed the process of removing an item from his order. But now, that
item is not in my inventory.
I would have thought the item would be returned automatically to my store inventory.
Did we miss something?
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| | | | | Author: | Nubs_Select | | Posted: | Sep 26, 2022 21:24 | | Subject: | Re: Item removed not returned to inventory | | Viewed: | 37 times | | Topic: | General | |
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| In General, calebfishn writes:
| | A buyer completed the process of removing an item from his order. But now, that
item is not in my inventory.
I would have thought the item would be returned automatically to my store inventory.
Did we miss something?
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so did I but to this day somewhere in one of my drawers and endor rebel torso
is floating around
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| | | | | Author: | jbroman | | Posted: | Sep 26, 2022 21:28 | | Subject: | Re: Item removed not returned to inventory | | Viewed: | 45 times | | Topic: | General | |
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| In General, calebfishn writes:
| | A buyer completed the process of removing an item from his order. But now, that
item is not in my inventory.
I would have thought the item would be returned automatically to my store inventory.
Did we miss something?
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I’ve found that when you have an OIRR or canceled order, the parts go back to
your inventory but are listed under Stockroom A.
Take a look there and you’ll probably find it.
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| | | | | Author: | tons_of_bricks | | Posted: | Sep 27, 2022 06:29 | | Subject: | Re: Item removed not returned to inventory | | Viewed: | 43 times | | Topic: | General | |
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| In General, calebfishn writes:
| | A buyer completed the process of removing an item from his order. But now, that
item is not in my inventory.
I would have thought the item would be returned automatically to my store inventory.
Did we miss something?
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I think it depends on what options you've selected as you've gone through
the cancel process. I've rarely done item removal requests, but I have done
several order cancels, but to return the items to my inventory there is a check
I have to specifically select.
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| | | | | Author: | 1001bricks | | Posted: | Sep 27, 2022 10:00 | | Subject: | Re: Item removed not returned to inventory | | Viewed: | 22 times | | Topic: | General | |
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| In General, calebfishn writes:
| | A buyer completed the process of removing an item from his order. But now, that
item is not in my inventory.
I would have thought the item would be returned automatically to my store inventory.
Did we miss something?
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If I remember well, it depends WHO asked for the item cancel.
If the buyer requested (he doesn't want something), then yes it goes back
to your inventory.
If the seller requests (he doesn't have the item), then NO it's simply
deleted.
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| | | | | Author: | qwertyboy | | Posted: | Sep 27, 2022 10:16 | | Subject: | Re: Item removed not returned to inventory | | Viewed: | 32 times | | Topic: | General | |
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| In General, calebfishn writes:
| | A buyer completed the process of removing an item from his order. But now, that
item is not in my inventory.
I would have thought the item would be returned automatically to my store inventory.
Did we miss something?
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If the buyer initiates an OIRR, it is the seller that confirms this. At that
point (of confirmation), the seller is actively "driving", so BL is able to then
ask the seller what to do with the items (add back to inventory etc).
If however the seller initiates the OIRR, it is the buyer that finally accepts
this. At that point, it is the buyer "driving", and s/he cannot decide whether
to add back to inventory etc.
In short, this is an UI issue. The OIRR should have an additional step,
where (if the buyer accepts) the seller gets the option of what to do with the
items.
Niek.
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| | | | | | | Author: | 1001bricks | | Posted: | Sep 27, 2022 10:35 | | Subject: | Re: Item removed not returned to inventory | | Viewed: | 33 times | | Topic: | General | |
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| | | In short, this is an UI issue.
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I don't think so, it's just logical.
The only (good) reason a seller would request a cancel is if he doesn't have
the item.
So the item is deleted.
The only reason a buyer would request a cancel is because he doesn't want
it anymore (for any reason).
So the item comes back in shop.
I don't think this should be different; but yes, it could be more convenient,
or explicited somewhere (don't remember, rarely use this feature).
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| | | | | | | | | Author: | SylvainLS | | Posted: | Sep 27, 2022 11:55 | | Subject: | Re: Item removed not returned to inventory | | Viewed: | 20 times | | Topic: | General | |
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| In General, 1001bricks writes:
| | | | In short, this is an UI issue.
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I don't think so, it's just logical.
[…]
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You’re both right: it’s not an issue/error BUT there could be an option 
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| | | | | | | | | Author: | qwertyboy | | Posted: | Sep 27, 2022 12:16 | | Subject: | Re: Item removed not returned to inventory | | Viewed: | 22 times | | Topic: | General | |
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| In General, 1001bricks writes:
| | | | In short, this is an UI issue.
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I don't think so, it's just logical.
The only (good) reason a seller would request a cancel is if he doesn't have
the item.
So the item is deleted.
The only reason a buyer would request a cancel is because he doesn't want
it anymore (for any reason).
So the item comes back in shop.
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You make generalized assumptions here.
In Canada, there is a steep difference in shipping prices for small items, and
items thicker than about 1.6cm, so fairly regularly it happens that a customer
wants to have an item removed from an order to lower shipping cost.
I don't know about French people and their computer / web skillz, but we
see quite often that customers don't know how to get an OIRR done (even if
we spell it out step-by-step). We then put in the OIRR. So I don't agree
with the blanket statement that a seller only would request a cancel if s/he
doesn't have the item.
The only thing you can infer from a seller-initiated OIRR is that s/he wants
that item removed from the order, nothing else.
Niek.
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| | | | | | | | | | | Author: | 1001bricks | | Posted: | Sep 27, 2022 13:18 | | Subject: | Re: Item removed not returned to inventory | | Viewed: | 23 times | | Topic: | General | |
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| | | The only thing you can infer from a seller-initiated OIRR is that s/he wants
that item removed from the order, nothing else.
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A seller "editing" an order "in the behalf" of a buyer seems to me an open door
for many abuses.
Ex: oh darn, I sold this too low!
Right now it's possible, but a bit more complicated, and the request is from
the seller not made by the seller "for the buyer".
I guess BL has stats about this, and too many requests MAY send them some signals...
Of course, a seller can cancel a full order, but if there are many lots, it's
maybe less interesting.
IMHO here.
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| | | | | | | | | | | | | Author: | qwertyboy | | Posted: | Sep 27, 2022 13:41 | | Subject: | Re: Item removed not returned to inventory | | Viewed: | 27 times | | Topic: | General | |
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| In General, 1001bricks writes:
| | | | The only thing you can infer from a seller-initiated OIRR is that s/he wants
that item removed from the order, nothing else.
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A seller "editing" an order "in the behalf" of a buyer seems to me an open door
for many abuses.
Ex: oh darn, I sold this too low!
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There are many other ways for a seller to abuse the system. My point is that
there are legitimate reasons for a seller to want/need to initiate an
OIRR - your statement of "the only (good) reason a seller would request a cancel
is if he doesn't have the item" is simply not true. We (as a seller) have
initiated 4 OIRRs in the last couple of months, all to help out our customers.
This is an UI issue, nothing more.
Niek.
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| | | | | | | | | | | | | | | Author: | popsicle | | Posted: | Sep 27, 2022 13:56 | | Subject: | (Cancelled) | | Viewed: | 35 times | | Topic: | General | |
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| | (Cancelled) |
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| | | | | | | | | Author: | calebfishn | | Posted: | Sep 27, 2022 12:16 | | Subject: | Re: Item removed not returned to inventory | | Viewed: | 27 times | | Topic: | General | |
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| In General, 1001bricks writes:
| | | | In short, this is an UI issue.
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I don't think so, it's just logical.
The only (good) reason a seller would request a cancel is if he doesn't have
the item.
So the item is deleted.
The only reason a buyer would request a cancel is because he doesn't want
it anymore (for any reason).
So the item comes back in shop.
I don't think this should be different; but yes, it could be more convenient,
or explicited somewhere (don't remember, rarely use this feature).
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Thanks for explaining that. It makes sense, in a way.
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Canada, Ontario
USA, Missouri
France, Provence-Alpes-Côte d'Azur
