I uave just had someone order an item from my store, in the section where you
add the shipping costs and additional costs the boxes have gone Gray and I cannot
add these prices. Does anybody know how to resolve this? TIA
I uave just had someone order an item from my store, in the section where you
add the shipping costs and additional costs the boxes have gone Gray and I cannot
add these prices. Does anybody know how to resolve this? TIA
The order is probably marked as paid, which is why you can't change it (I'm
assuming it's not actually paid).
Try these steps...
Under My BL - Settings - Order Settings (https://www.bricklink.com/orderSettings.asp?viewFrom=P)
tick the box that says 'Separate order payment status from order status'
(see pic).
Don't forget to hit Submit Changes.
Then go to your Orders Received page and see if you can change the payment status
back to None. Again, hit Submit Changes and see if that unlocks the additional
costs boxes.
If that doesn't work, take a look at the Order Status field and see what
that says. That may also need setting back to an earlier state.
United Kingdom, England
