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| | | Author: | BrickAThon  | | Posted: | Aug 31, 2021 14:39 | | Subject: | VAT - No invoice - Paid to BL - NEED HELP | | Viewed: | 138 times | | Topic: | Technical Issues | |
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| Hello,
I've got a customer in France that placed an order, paid VAT, and we shipped
it. No invoice or IOSS number listed on the order, or telling us to send it (and
it got overlooked on our end, honestly - this is still new to us, so getting
used to it will take a few orders).
Now our customer is saying they're getting asked to pay the VAT that was
already paid to BrickLink.
We need some help (both us and the customer) ASAP - sent a message to the Help
Desk, but in my experience, no one ever responds.
Is there an Admin out there reading this that could expedite this issue and get
us some guidance?
I'd also like to know how we should all handle this going forward - if there's
an order that pays VAT but no invoice is made?
Thanks all!
Tracy
BrickAThon
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| | | | | Author: | Stellar | | Posted: | Aug 31, 2021 14:43 | | Subject: | Re: VAT - No invoice - Paid to BL - NEED HELP | | Viewed: | 54 times | | Topic: | Technical Issues | |
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| In Technical Issues, BrickAThon writes:
| | Hello,
I've got a customer in France that placed an order, paid VAT, and we shipped
it. No invoice or IOSS number listed on the order, or telling us to send it (and
it got overlooked on our end, honestly - this is still new to us, so getting
used to it will take a few orders).
Now our customer is saying they're getting asked to pay the VAT that was
already paid to BrickLink.
We need some help (both us and the customer) ASAP - sent a message to the Help
Desk, but in my experience, no one ever responds.
Is there an Admin out there reading this that could expedite this issue and get
us some guidance?
I'd also like to know how we should all handle this going forward - if there's
an order that pays VAT but no invoice is made?
Thanks all!
Tracy
BrickAThon
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Try using this link but changing the order number:
https://www.bricklink.com/_file/orders/vat_invoice.file?oid=16962301&type=I
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| | | | | | | Author: | BrickAThon | | Posted: | Aug 31, 2021 15:27 | | Subject: | Re: VAT - No invoice - Paid to BL - NEED HELP | | Viewed: | 38 times | | Topic: | Technical Issues | |
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| In Technical Issues, Stellar writes:
| | In Technical Issues, BrickAThon writes:
| | Hello,
I've got a customer in France that placed an order, paid VAT, and we shipped
it. No invoice or IOSS number listed on the order, or telling us to send it (and
it got overlooked on our end, honestly - this is still new to us, so getting
used to it will take a few orders).
Now our customer is saying they're getting asked to pay the VAT that was
already paid to BrickLink.
We need some help (both us and the customer) ASAP - sent a message to the Help
Desk, but in my experience, no one ever responds.
Is there an Admin out there reading this that could expedite this issue and get
us some guidance?
I'd also like to know how we should all handle this going forward - if there's
an order that pays VAT but no invoice is made?
Thanks all!
Tracy
BrickAThon
|
Try using this link but changing the order number:
https://www.bricklink.com/_file/orders/vat_invoice.file?oid=16962301&type=I
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Thanks for this suggestion - shows Null, so no invoice for this order exists,
based on this (which is what I thought, since I didn't see a notification
on the top, nor receive an e-mail)...hmmmm...
Tracy
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| | | | | Author: | SylvainLS | | Posted: | Aug 31, 2021 15:11 | | Subject: | Re: VAT - No invoice - Paid to BL - NEED HELP | | Viewed: | 50 times | | Topic: | Technical Issues | |
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| In Technical Issues, BrickAThon writes:
| | Hello,
I've got a customer in France that placed an order, paid VAT, and we shipped
it. No invoice or IOSS number listed on the order, or telling us to send it (and
it got overlooked on our end, honestly - this is still new to us, so getting
used to it will take a few orders).
Now our customer is saying they're getting asked to pay the VAT that was
already paid to BrickLink.
We need some help (both us and the customer) ASAP - sent a message to the Help
Desk, but in my experience, no one ever responds.
Is there an Admin out there reading this that could expedite this issue and get
us some guidance?
I'd also like to know how we should all handle this going forward - if there's
an order that pays VAT but no invoice is made?
Thanks all!
|
Are you sure they already paid VAT? That is, Is it in the PayPal transaction
as a partner fee?
BL doesn’t collect VAT if the order amount is over €150 (~$180). BL should also
not collect for VAT-registered buyers (but I think they do nonetheless).
Also, normally, the buyer receives a copy of the invoice (or it’s the other way
around: the buyer receives the invoice and the seller gets a copy).
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| | | | | | | Author: | BrickAThon | | Posted: | Aug 31, 2021 15:30 | | Subject: | Re: VAT - No invoice - Paid to BL - NEED HELP | | Viewed: | 58 times | | Topic: | Technical Issues | |
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| In Technical Issues, SylvainLS writes:
| | In Technical Issues, BrickAThon writes:
| | Hello,
I've got a customer in France that placed an order, paid VAT, and we shipped
it. No invoice or IOSS number listed on the order, or telling us to send it (and
it got overlooked on our end, honestly - this is still new to us, so getting
used to it will take a few orders).
Now our customer is saying they're getting asked to pay the VAT that was
already paid to BrickLink.
We need some help (both us and the customer) ASAP - sent a message to the Help
Desk, but in my experience, no one ever responds.
Is there an Admin out there reading this that could expedite this issue and get
us some guidance?
I'd also like to know how we should all handle this going forward - if there's
an order that pays VAT but no invoice is made?
Thanks all!
|
Are you sure they already paid VAT? That is, Is it in the PayPal transaction
as a partner fee?
BL doesn’t collect VAT if the order amount is over €150 (~$180). BL should also
not collect for VAT-registered buyers (but I think they do nonetheless).
Also, normally, the buyer receives a copy of the invoice (or it’s the other way
around: the buyer receives the invoice and the seller gets a copy).
|
GREAT information here - Yes, they DID pay the VAT, but going in to look at the
payment, they did a Mobile payment (all our International orders are invoiced,
but the customer did not use the BL invoice link to pay). I think that's
the issue - I can refund the customer for the VAT on the order, so he can pay
it there, but I'm not sure how it will affect BL on that (however, that's
not his issue). This would also explain why there's no invoice.
Okay, noted - I need to pay attention to ALL the orders going overseas for this!
Good info to have, and hopefully someone else finds this information useful.
Now, if BL can answer on how this should be handled in the future, that would
be fantastic!
Tracy
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| | | | | | | | | Author: | SylvainLS | | Posted: | Aug 31, 2021 15:52 | | Subject: | Re: VAT - No invoice - Paid to BL - NEED HELP | | Viewed: | 54 times | | Topic: | Technical Issues | |
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| In Technical Issues, BrickAThon writes:
| | […]
GREAT information here - Yes, they DID pay the VAT, but going in to look at the
payment, they did a Mobile payment (all our International orders are invoiced,
but the customer did not use the BL invoice link to pay). I think that's
the issue - I can refund the customer for the VAT on the order, so he can pay
it there, but I'm not sure how it will affect BL on that (however, that's
not his issue). This would also explain why there's no invoice.
Okay, noted - I need to pay attention to ALL the orders going overseas for this!
Good info to have, and hopefully someone else finds this information useful.
Now, if BL can answer on how this should be handled in the future, that would
be fantastic!
|
Indeed, BL doesn’t know the VAT was paid because they didn’t get it, so they
can’t say they did on an invoice.
As for refunding only the VAT, there’s two problems:
1. it should have been collected by BL (but well, errors…),
2. the buyer will pay a collection fee to the postal services (I think it’s €15
with La Poste).
The simplest way is to refund the whole order and ask the buyer to pay through
BL.
This way, you’re off non-refundable PayPal fees but BL is happy and the buyer
avoids the exorbitant fee (which is the main advantage of these new schemes for
buyers).
The best way to handle this is to prevent it from happening: don’t give or show
your PP address (some sellers even changed the address so that former customers
can’t use it), only use PayPal Onsite (or Stripe).
I get that Oregon doesn’t have Sales tax or a marketplace law, but (as of now)
your potential buyers from 42 US states need to pay Sales tax through BL. With
UK VAT and EU VAT (and maybe soon Norway, New Zealand…), that makes an awful
lot of sales that BL needs to “intercept” to add and collect taxes.
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| | | | | | | | | Author: | stevetq2 | | Posted: | Sep 19, 2021 17:45 | | Subject: | Re: VAT - No invoice - Paid to BL - NEED HELP | | Viewed: | 43 times | | Topic: | Technical Issues | |
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| Hi
I normally buy postage at the Post Office and was told that I needed to give
them IOSS number for EU items, however all they do is add it to the 'Town'
field, but there is no reference to this on the parcel and BrickLink specifically
say NOT to add the number to the parcel.
I have just checked the Post Office website and the only current way to make
sure EU customers don't get charged VAT twice (except for eBay, etsy and
Not On The High Street) is to use 'Click and Drop' (see wording below
from Post Office).
'If your marketplace has signed up to the IOSS scheme but is not on the list
above eg: Amazon, we currently do not have a solution for you to buy your postage
in our branches as there is a chance your customer could be charged VAT twice.
Instead, you can buy postage with Royal Mail Click & Drop and we can accept the
item at the Post Office'
I hope that helps because the people at the Post Office don't seem to know
anything about how this works.
Cheers
Steve
In Technical Issues, BrickAThon writes:
| | In Technical Issues, SylvainLS writes:
| | In Technical Issues, BrickAThon writes:
| | Hello,
I've got a customer in France that placed an order, paid VAT, and we shipped
it. No invoice or IOSS number listed on the order, or telling us to send it (and
it got overlooked on our end, honestly - this is still new to us, so getting
used to it will take a few orders).
Now our customer is saying they're getting asked to pay the VAT that was
already paid to BrickLink.
We need some help (both us and the customer) ASAP - sent a message to the Help
Desk, but in my experience, no one ever responds.
Is there an Admin out there reading this that could expedite this issue and get
us some guidance?
I'd also like to know how we should all handle this going forward - if there's
an order that pays VAT but no invoice is made?
Thanks all!
|
Are you sure they already paid VAT? That is, Is it in the PayPal transaction
as a partner fee?
BL doesn’t collect VAT if the order amount is over €150 (~$180). BL should also
not collect for VAT-registered buyers (but I think they do nonetheless).
Also, normally, the buyer receives a copy of the invoice (or it’s the other way
around: the buyer receives the invoice and the seller gets a copy).
|
GREAT information here - Yes, they DID pay the VAT, but going in to look at the
payment, they did a Mobile payment (all our International orders are invoiced,
but the customer did not use the BL invoice link to pay). I think that's
the issue - I can refund the customer for the VAT on the order, so he can pay
it there, but I'm not sure how it will affect BL on that (however, that's
not his issue). This would also explain why there's no invoice.
Okay, noted - I need to pay attention to ALL the orders going overseas for this!
Good info to have, and hopefully someone else finds this information useful.
Now, if BL can answer on how this should be handled in the future, that would
be fantastic!
Tracy
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USA, Oregon
Spain, Comunidad Valenciana
France, Nouvelle-Aquitaine
United Kingdom, England