Discussion Forum: Thread 306507

 Author: Sanderv19v View Messages Posted By Sanderv19v
 Posted: Jul 14, 2021 09:19
 Subject: Stud.io keeps crashing and freezing.
 Viewed: 24 times
 Topic: Technical Issues
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Sanderv19v (0)

Location:  Netherlands, Zuid-Holland
Member Since Contact Type Status
Feb 4, 2019 Contact Member Buyer
Buying Privileges - OK
Hello,

I build my projects in stud.io and they tend to get quite big (10.000 pieces).
But every time I build a bigger project the program becomes unbearable and unusable.
The program freezes after every brick I put in and has a full crash every half
an hour.
If I don't save my project I lose it all, because the recovering
function or autosave doesn't work at all.
The recover function get stuck on ''Parsing a File'' but I hope
never to need to use this function every 20min.

I have a good pc: 1660Ti + 6GB, 28 GB of Ram, i7-7800K and 2 TB free storage.
I tried to reinstall the program but the program still had the same problems.

I searched the Internet for solutions but all of them ended with a link to the
help forum main page. Can you please help me (And pls don't send me a
link to nowhere)
.

Kind regards,
Sander van Gent
 Author: SylvainLS View Messages Posted By SylvainLS
 Posted: Jul 14, 2021 09:32
 Subject: Re: Stud.io keeps crashing and freezing.
 Viewed: 30 times
 Topic: Technical Issues
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SylvainLS (46)

Location:  France, Nouvelle-Aquitaine
Member Since Contact Type Status
Apr 25, 2014 Contact Member Seller
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In Technical Issues, Sanderv19v writes:
  Hello,

I build my projects in stud.io and they tend to get quite big (10.000 pieces).
But every time I build a bigger project the program becomes unbearable and unusable.
The program freezes after every brick I put in and has a full crash every half
an hour.
If I don't save my project I lose it all, because the recovering
function or autosave doesn't work at all.
The recover function get stuck on ''Parsing a File'' but I hope
never to need to use this function every 20min.

I have a good pc: 1660Ti + 6GB, 28 GB of Ram, i7-7800K and 2 TB free storage.
I tried to reinstall the program but the program still had the same problems.

I searched the Internet for solutions but all of them ended with a link to the
help forum main page. Can you please help me (And pls don't send me a
link to nowhere)
.

Kind regards,
Sander van Gent

Hi Sander,

this is not a link to nowhere but to the dedicated forum for Studio and PartDesigner:
https://forum.bricklink.com/ (hover over the red Studio icon on every page, then
click “Studio Forum”).

Generally, if you’re using Studio, you would need to post here: https://forum.bricklink.com/viewforum.php?f=4
and if you’re using Studio Early Access, you would need to post here: https://forum.bricklink.com/viewforum.php?f=12

You may also want to read this post: https://forum.bricklink.com/viewtopic.php?f=4&t=6637
for a more direct way to reach the devs.
You’ll need to join the Prev_Player.log file, which can be found:

On Mac: Users YOUR USERNAME .local share Stud.io and the file name is
“Prev_Player.log”.
(Note: to see the hidden folders in your user folder (.local), press Shift+Cmd+.)

On Windows: find it under \Users\{UserName}\AppData\Local\Stud.io\Prev_Player.log
(As AppData is hidden, the easiest way to reach AppData is to enter %appdata%
(with the % signs) and navigate from there.)