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| | | Author: | BricksDirect  | | Posted: | Mar 20, 2017 05:29 | | Subject: | BrickLink you are losing business | | Viewed: | 526 times | | Topic: | Suggestions | | Status: | Implemented | |
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| Dear BrickLink admins and members,
We see it every day. BrickLink is losing business because it's still not
possible to pay immediately after checkout. We have to cancel our orders because
new members can't find shipping fees. They expect that the shipping fee will
be automically displayed when they put items in their shopping cart. The also
expect that they can pay immediately for their orders. The way it is going now
is way too complicated for new members.
Why is it so hard to create software to let members pay immediately and tell
them the shipping fee. BrickOwl and BrickScout are doing it. They are taking
BrickLink's business over.
What I hear from other sellers is that it's impossible to create it because
not al items have their weight in the BrickLink catalog. Why not solve this with
a standard weight for items that don't have their weight in the BrickLink
catalog? (0.5KG for a set, 0.2KG for a part etc.)
Please, BrickLink do something at this.
Thank you.
Best regards,
Niels Roest
Owner of BricksDirect
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| | | | | Author: | WoutR | | Posted: | Mar 20, 2017 05:45 | | Subject: | Re: BrickLink you are losing business | | Viewed: | 111 times | | Topic: | Suggestions | |
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| In Suggestions, BricksDirect writes:
| | Dear BrickLink admins and members,
We see it every day. BrickLink is losing business because it's still not
possible to pay immediately after checkout. We have to cancel our orders because
new members can't find shipping fees. They expect that the shipping fee will
be automically displayed when they put items in their shopping cart. The also
expect that they can pay immediately for their orders. The way it is going now
is way too complicated for new members.
Why is it so hard to create software to let members pay immediately and tell
them the shipping fee. BrickOwl and BrickScout are doing it. They are taking
BrickLink's business over.
What I hear from other sellers is that it's impossible to create it because
not al items have their weight in the BrickLink catalog. Why not solve this with
a standard weight for items that don't have their weight in the BrickLink
catalog? (0.5KG for a set, 0.2KG for a part etc.)
Please, BrickLink do something at this.
Thank you.
Best regards,
Niels Roest
Owner of BricksDirect
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I think the problem is not item weight but size.
Would you like the system to assume parcel shipping on all orders?
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| | | | | | | Author: | WoutR | | Posted: | Mar 20, 2017 05:48 | | Subject: | Re: BrickLink you are losing business | | Viewed: | 99 times | | Topic: | Suggestions | |
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| In Suggestions, WoutR writes:
| | In Suggestions, BricksDirect writes:
| | Dear BrickLink admins and members,
We see it every day. BrickLink is losing business because it's still not
possible to pay immediately after checkout. We have to cancel our orders because
new members can't find shipping fees. They expect that the shipping fee will
be automically displayed when they put items in their shopping cart. The also
expect that they can pay immediately for their orders. The way it is going now
is way too complicated for new members.
Why is it so hard to create software to let members pay immediately and tell
them the shipping fee. BrickOwl and BrickScout are doing it. They are taking
BrickLink's business over.
What I hear from other sellers is that it's impossible to create it because
not al items have their weight in the BrickLink catalog. Why not solve this with
a standard weight for items that don't have their weight in the BrickLink
catalog? (0.5KG for a set, 0.2KG for a part etc.)
Please, BrickLink do something at this.
Thank you.
Best regards,
Niels Roest
Owner of BricksDirect
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I think the problem is not item weight but size.
Would you like the system to assume parcel shipping on all orders?
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Maybe you want to double check your shipping cost table, the prices are outdated
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| | | | | | | Author: | Rob_and_Shelagh | | Posted: | Mar 20, 2017 06:00 | | Subject: | Re: BrickLink you are losing business | | Viewed: | 139 times | | Topic: | Suggestions | |
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| In Suggestions, WoutR writes:
| | In Suggestions, BricksDirect writes:
| | Dear BrickLink admins and members,
We see it every day. BrickLink is losing business because it's still not
possible to pay immediately after checkout. We have to cancel our orders because
new members can't find shipping fees. They expect that the shipping fee will
be automically displayed when they put items in their shopping cart. The also
expect that they can pay immediately for their orders. The way it is going now
is way too complicated for new members.
Why is it so hard to create software to let members pay immediately and tell
them the shipping fee. BrickOwl and BrickScout are doing it. They are taking
BrickLink's business over.
What I hear from other sellers is that it's impossible to create it because
not al items have their weight in the BrickLink catalog. Why not solve this with
a standard weight for items that don't have their weight in the BrickLink
catalog? (0.5KG for a set, 0.2KG for a part etc.)
Please, BrickLink do something at this.
Thank you.
Best regards,
Niels Roest
Owner of BricksDirect
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I think the problem is not item weight but size.
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+1 the main issue here in UK too. Weight is quite simple to fix - just fill in
the missing ones.
Robert
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| | | | | Author: | Cob | | Posted: | Mar 20, 2017 08:34 | | Subject: | Re: BrickLink you are losing business | | Viewed: | 124 times | | Topic: | Suggestions | |
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| In Suggestions, BricksDirect writes:
| | Dear BrickLink admins and members,
We see it every day. BrickLink is losing business because it's still not
possible to pay immediately after checkout. We have to cancel our orders because
new members can't find shipping fees. They expect that the shipping fee will
be automically displayed when they put items in their shopping cart. The also
expect that they can pay immediately for their orders. The way it is going now
is way too complicated for new members.
Why is it so hard to create software to let members pay immediately and tell
them the shipping fee. BrickOwl and BrickScout are doing it. They are taking
BrickLink's business over.
What I hear from other sellers is that it's impossible to create it because
not al items have their weight in the BrickLink catalog. Why not solve this with
a standard weight for items that don't have their weight in the BrickLink
catalog? (0.5KG for a set, 0.2KG for a part etc.)
Please, BrickLink do something at this.
Thank you.
Best regards,
Niels Roest
Owner of BricksDirect
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Never heard of BrickScout until now, is there a Sync option for BrickScout?
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| | | | | | | Author: | WildBricks | | Posted: | Mar 20, 2017 08:56 | | Subject: | Re: BrickLink you are losing business | | Viewed: | 105 times | | Topic: | Suggestions | |
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| It looks like B.Scout is just getting started. They have 22 stores with one
in the Netherlands and the rest in Germany. I don't think that they are
going to kill BrickLink anytime soon.
In Suggestions, Cob writes:
| | In Suggestions, BricksDirect writes:
| | Dear BrickLink admins and members,
We see it every day. BrickLink is losing business because it's still not
possible to pay immediately after checkout. We have to cancel our orders because
new members can't find shipping fees. They expect that the shipping fee will
be automically displayed when they put items in their shopping cart. The also
expect that they can pay immediately for their orders. The way it is going now
is way too complicated for new members.
Why is it so hard to create software to let members pay immediately and tell
them the shipping fee. BrickOwl and BrickScout are doing it. They are taking
BrickLink's business over.
What I hear from other sellers is that it's impossible to create it because
not al items have their weight in the BrickLink catalog. Why not solve this with
a standard weight for items that don't have their weight in the BrickLink
catalog? (0.5KG for a set, 0.2KG for a part etc.)
Please, BrickLink do something at this.
Thank you.
Best regards,
Niels Roest
Owner of BricksDirect
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Never heard of BrickScout until now, is there a Sync option for BrickScout?
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| | | | | | | | | Author: | viejos | | Posted: | Mar 20, 2017 11:23 | | Subject: | Re: BrickLink you are losing business | | Viewed: | 96 times | | Topic: | Suggestions | |
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| In Suggestions, RoswellGinny writes:
| | It looks like B.Scout is just getting started. They have 22 stores with one
in the Netherlands and the rest in Germany. I don't think that they are
going to kill BrickLink anytime soon.
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Sites like the Owl and Scout aren't out to kill BrickLink. They just want
to take advantage of a percentage of the market they feel BL is missing out on.
Btw, the Scout site is using BL item names and colors:
* | | 4870c03 (Inv) Plate, Modified 2 x 2 Thin with Dual Wheels Holder - Split Pins with Light Bluish Gray Wheels and Black Tires (4870 / 4624 / 3139)
Parts: Aircraft |
Scout:
Plate, Modified 2 x 2 Thin with Dual Wheels Holder - Split Pins with Light
Bluish Gray Wheels and Black Tires (4624 / 3139)
The item name must have been copied before "4870" was added to it in Nov 2015
and after "type 1" was removed in Mar 2013.
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| | | | | Author: | technoluddite | | Posted: | Mar 20, 2017 10:43 | | Subject: | Re: BrickLink you are losing business | | Viewed: | 129 times | | Topic: | Suggestions | |
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| I here what you're saying about listing shipping fees but in many places
it's complicated by the local Postal System requirements.
Here in Canada, I can ship anything that fits in an envelope less than 3/4" (2
cm) thick for about $2. However, anything thicker (even some minifigure headgear
and/or accessories) bumps it up to a parcel and the costs at least double!
The weight is relatively unimportant up to about 500 grams, it is all about the
dimensions.
I don't think BL could concoct a system to account for all the variances
of each postal system in the EU, North America etc. to allow immediate posting
of shipping costs.
For Ebay it's easy enough as the seller only has to account for one item
at a time.
Just my 2 cents worth.
Chris
HammertownBricks
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| | | | | | | Author: | FigBits | | Posted: | Mar 20, 2017 11:54 | | Subject: | Re: BrickLink you are losing business | | Viewed: | 82 times | | Topic: | Suggestions | |
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| In Suggestions, technoluddite writes:
| | I here what you're saying about listing shipping fees but in many places
it's complicated by the local Postal System requirements.
Here in Canada, I can ship anything that fits in an envelope less than 3/4" (2
cm) thick for about $2. However, anything thicker (even some minifigure headgear
and/or accessories) bumps it up to a parcel and the costs at least double!
The weight is relatively unimportant up to about 500 grams, it is all about the
dimensions.
I don't think BL could concoct a system to account for all the variances
of each postal system in the EU, North America etc. to allow immediate posting
of shipping costs.
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BL doesn't need to. The sellers would. The solution ALREADY EXISTS on other
sites, so we know that it is possible.
--
Marc.
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| | | | | | | | | Author: | Rob_and_Shelagh | | Posted: | Mar 20, 2017 12:02 | | Subject: | Re: BrickLink you are losing business | | Viewed: | 75 times | | Topic: | Suggestions | |
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| In Suggestions, FigBits writes:
| | In Suggestions, technoluddite writes:
| | I here what you're saying about listing shipping fees but in many places
it's complicated by the local Postal System requirements.
Here in Canada, I can ship anything that fits in an envelope less than 3/4" (2
cm) thick for about $2. However, anything thicker (even some minifigure headgear
and/or accessories) bumps it up to a parcel and the costs at least double!
The weight is relatively unimportant up to about 500 grams, it is all about the
dimensions.
I don't think BL could concoct a system to account for all the variances
of each postal system in the EU, North America etc. to allow immediate posting
of shipping costs.
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BL doesn't need to. The sellers would. The solution ALREADY EXISTS on other
sites, so we know that it is possible.
--
Marc.
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Yes we know it can be done (reasonably OK) on other sites but we so far don't
know if BL can deliver it here... just because the other guys do it doesn't
mean that is what we will get here as the site has a different structure/programming.
I'm just patiently waiting and will form an opinion on whether here it will
be a good or bad thing, or something in between when I see how it is going
to work here, not on another site.
Robert
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| | | | | | | | | | | Author: | FigBits | | Posted: | Mar 20, 2017 12:34 | | Subject: | Re: BrickLink you are losing business | | Viewed: | 72 times | | Topic: | Suggestions | |
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| In Suggestions, Rob_and_Shelagh writes:
| | In Suggestions, FigBits writes:
| | In Suggestions, technoluddite writes:
| | I don't think BL could concoct a system to account for all the variances
of each postal system in the EU, North America etc. to allow immediate posting
of shipping costs.
|
BL doesn't need to. The sellers would. The solution ALREADY EXISTS on other
sites, so we know that it is possible.
|
Yes we know it can be done (reasonably OK) on other sites but we so far don't
know if BL can deliver it here... just because the other guys do it doesn't
mean that is what we will get here as the site has a different structure/programming.
I'm just patiently waiting and will form an opinion on whether here it will
be a good or bad thing, or something in between when I see how it is going
to work here, not on another site.
Robert
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Actually, it already exists on BrickLink as well. It just isn't customer-facing.
--
Marc.
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| | | | | | | | | | | | | Author: | Rob_and_Shelagh | | Posted: | Mar 20, 2017 12:58 | | Subject: | Re: BrickLink you are losing business | | Viewed: | 88 times | | Topic: | Suggestions | |
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| In Suggestions, FigBits writes:
| | In Suggestions, Rob_and_Shelagh writes:
| | In Suggestions, FigBits writes:
| | In Suggestions, technoluddite writes:
| | I don't think BL could concoct a system to account for all the variances
of each postal system in the EU, North America etc. to allow immediate posting
of shipping costs.
|
BL doesn't need to. The sellers would. The solution ALREADY EXISTS on other
sites, so we know that it is possible.
|
Yes we know it can be done (reasonably OK) on other sites but we so far don't
know if BL can deliver it here... just because the other guys do it doesn't
mean that is what we will get here as the site has a different structure/programming.
I'm just patiently waiting and will form an opinion on whether here it will
be a good or bad thing, or something in between when I see how it is going
to work here, not on another site.
Robert
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Actually, it already exists on BrickLink as well. It just isn't customer-facing.
--
Marc.
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well when it faces this customer I'll evaluate it, until then it might as
well face the moon
Robert
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| | | | | | | Author: | Bricklord | | Posted: | Mar 20, 2017 12:08 | | Subject: | Re: BrickLink you are losing business | | Viewed: | 86 times | | Topic: | Suggestions | |
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| I completely concur. The Canada Post rates/tables would make any such automatic
shipping calculation even more overpriced than the exact rate they already charge.
An automatic checkout with the invoice would be an improvement, but for each
order the seller MUST calculate the shipping.
But to ask Admin to do anything is a waste of time. They do nothing as is, why
should you expect them to change?
In Suggestions, technoluddite writes:
| | I here what you're saying about listing shipping fees but in many places
it's complicated by the local Postal System requirements.
Here in Canada, I can ship anything that fits in an envelope less than 3/4" (2
cm) thick for about $2. However, anything thicker (even some minifigure headgear
and/or accessories) bumps it up to a parcel and the costs at least double!
The weight is relatively unimportant up to about 500 grams, it is all about the
dimensions.
I don't think BL could concoct a system to account for all the variances
of each postal system in the EU, North America etc. to allow immediate posting
of shipping costs.
For Ebay it's easy enough as the seller only has to account for one item
at a time.
Just my 2 cents worth.
Chris
HammertownBricks
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| | | | | | | | | Author: | FigBits | | Posted: | Mar 20, 2017 12:41 | | Subject: | Re: BrickLink you are losing business | | Viewed: | 77 times | | Topic: | Suggestions | |
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| In Suggestions, Bricklord writes:
| | I completely concur. The Canada Post rates/tables would make any such automatic
shipping calculation even more overpriced than the exact rate they already charge.
An automatic checkout with the invoice would be an improvement, but for each
order the seller MUST calculate the shipping.
|
This is 100% false. I don't know why it keeps coming up. We know with absolute
certainty that automato shipping calculation need not result in overcharging
for shipping.
If a seller WANTS to charge more for shipping, they can set up their options
to do so. If they want to charge less for shipping, they can set up the options
to do so. On the other site, I have flat-rate shipping. This means that for orders
over 150 grams, buyers pay LOWER shipping costs in my store on the site that
has auto checkout.
--
Marc.
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| | | | | | | | | | | Author: | Bricklord | | Posted: | Mar 20, 2017 14:12 | | Subject: | Re: BrickLink you are losing business | | Viewed: | 58 times | | Topic: | Suggestions | |
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| What part of Canada Post's guidelines are you wilfully ignoring? it is not
just weight that determines a rate, but the volume as well. Or are you only shipping
as parcels? If so, you are costing your customers far more than they should be
paying.
In Suggestions, FigBits writes:
| | In Suggestions, Bricklord writes:
| | I completely concur. The Canada Post rates/tables would make any such automatic
shipping calculation even more overpriced than the exact rate they already charge.
An automatic checkout with the invoice would be an improvement, but for each
order the seller MUST calculate the shipping.
|
This is 100% false. I don't know why it keeps coming up. We know with absolute
certainty that automato shipping calculation need not result in overcharging
for shipping.
If a seller WANTS to charge more for shipping, they can set up their options
to do so. If they want to charge less for shipping, they can set up the options
to do so. On the other site, I have flat-rate shipping. This means that for orders
over 150 grams, buyers pay LOWER shipping costs in my store on the site that
has auto checkout.
--
Marc.
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| | | | | | | | | | | | | Author: | FigBits | | Posted: | Mar 20, 2017 14:31 | | Subject: | Re: BrickLink you are losing business | | Viewed: | 86 times | | Topic: | Suggestions | |
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| In Suggestions, Bricklord writes:
| | What part of Canada Post's guidelines are you wilfully ignoring? it is not
just weight that determines a rate, but the volume as well. Or are you only shipping
as parcels? If so, you are costing your customers far more than they should be
paying.
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I am not ignoring any of it. Nothing that you have written above addresses what
I wrote below, but I will answer your questions anyway.
I am not only shipping as parcels. The vast majority of orders within Canada
ship as oversized lettermail, and the vast majority of orders outside of Canada
ship as Light Packet. But it doesn't matter what I ship it as, because as
I said below, I charge a FLAT RATE for shipping. Which means, as I said below,
that for orders over 150 grams, buyers pay LESS for shipping. Not more, as you
claim. Less.
If you don't believe me, just go check. That's in my store. Other sellers
can (and do) do it differently. Some charge more, some charge less. Some charge
a lot more, some charge nothing.
The indisputable fact is that automated shipping calculation does not AUTOMATICALLY
cause higher shipping costs for buyers. That is totally up to the sellers.
| | In Suggestions, FigBits writes:
| | In Suggestions, Bricklord writes:
| | I completely concur. The Canada Post rates/tables would make any such automatic
shipping calculation even more overpriced than the exact rate they already charge.
An automatic checkout with the invoice would be an improvement, but for each
order the seller MUST calculate the shipping.
|
This is 100% false. I don't know why it keeps coming up. We know with absolute
certainty that automato shipping calculation need not result in overcharging
for shipping.
If a seller WANTS to charge more for shipping, they can set up their options
to do so. If they want to charge less for shipping, they can set up the options
to do so. On the other site, I have flat-rate shipping. This means that for orders
over 150 grams, buyers pay LOWER shipping costs in my store on the site that
has auto checkout.
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| | | | | | | Author: | Daragh | | Posted: | Mar 20, 2017 14:03 | | Subject: | Re: BrickLink you are losing business | | Viewed: | 63 times | | Topic: | Suggestions | |
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| The rates, the weights and different postal methods by country and area is not
something BL needs to even think about. All they need to do is give the user
the ability to complete their shipping methods and rates themselves (or allow
buyers to offer shipping quotes only).
That is how it is done elsewhere and you can set up your methods and rates based
exactly on what services you use, you can amend weight bands to allow for packaging,
have tracking and insurance options, impose weight or size restrictions etc etc
etc.
I would not expect BL or any other company to try and replicate all the rates
available to sellers in different countries around the world and if that is what's
causing the auto-checkout delay we will never see it.
Just give users the parameters to set up their own methods and prices or not
as the member chooses.
That's my 99c worth!
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| | | | | | | | | Author: | Bricklord | | Posted: | Mar 20, 2017 14:15 | | Subject: | Re: BrickLink you are losing business | | Viewed: | 66 times | | Topic: | Suggestions | |
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| You are 1c short of grasping the problem. Postal rate are not just determined
by weight, but by volume as well. Or are you suggesting that sellers should only
ship as parcels, regardless of how much more that will cost buyers, and thereby
discourage buyers from shopping?
In Suggestions, Daragh writes:
| | The rates, the weights and different postal methods by country and area is not
something BL needs to even think about. All they need to do is give the user
the ability to complete their shipping methods and rates themselves (or allow
buyers to offer shipping quotes only).
That is how it is done elsewhere and you can set up your methods and rates based
exactly on what services you use, you can amend weight bands to allow for packaging,
have tracking and insurance options, impose weight or size restrictions etc etc
etc.
I would not expect BL or any other company to try and replicate all the rates
available to sellers in different countries around the world and if that is what's
causing the auto-checkout delay we will never see it.
Just give users the parameters to set up their own methods and prices or not
as the member chooses.
That's my 99c worth!
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| | | | | | | | | | | Author: | Daragh | | Posted: | Mar 22, 2017 16:51 | | Subject: | Re: BrickLink you are losing business | | Viewed: | 71 times | | Topic: | Suggestions | |
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| I did mention "weight or size restrictions etc etc " I didn't want to get
too much into it, but of course you are right, it is not just the weight, there
are other parameters to be set and that's how others deal with it, you can
set the dimensions available for the various postal options you want to offer.
I know that some countries offer a myriad of postal methods and to set them all
up to cover every eventuality maybe a drag for users but you just need to do
it once and then keep up to date, in return you have no more invoicing and chasing
or checking payments.
Additionally you can just set up the most common methods and weights you use
in your store and have anything outside those parameters revert to a "Request
a quote" scenario, much like the current system.
In Suggestions, Bricklord writes:
| | You are 1c short of grasping the problem. Postal rate are not just determined
by weight, but by volume as well. Or are you suggesting that sellers should only
ship as parcels, regardless of how much more that will cost buyers, and thereby
discourage buyers from shopping?
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| | | | | | | | | Author: | BricksDirect | | Posted: | Mar 20, 2017 17:05 | | Subject: | Re: BrickLink you are losing business | | Viewed: | 83 times | | Topic: | Suggestions | |
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| In Suggestions, Daragh writes:
| | The rates, the weights and different postal methods by country and area is not
something BL needs to even think about. All they need to do is give the user
the ability to complete their shipping methods and rates themselves (or allow
buyers to offer shipping quotes only).
That is how it is done elsewhere and you can set up your methods and rates based
exactly on what services you use, you can amend weight bands to allow for packaging,
have tracking and insurance options, impose weight or size restrictions etc etc
etc.
I would not expect BL or any other company to try and replicate all the rates
available to sellers in different countries around the world and if that is what's
causing the auto-checkout delay we will never see it.
Just give users the parameters to set up their own methods and prices or not
as the member chooses.
That's my 99c worth!
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This is exactly how it should be done! Please BrickLink read this!
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| | | | | Author: | Reki_Lobsheek | | Posted: | Mar 20, 2017 13:48 | | Subject: | Re: BrickLink you are losing business | | Viewed: | 88 times | | Topic: | Suggestions | |
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| As long as it stays an OPTION and never becomes obligatory, I'm fine with
it.
It seems some sellers don't care someone is ALWAYS gonna lose money with
such a system: either the buyer being over charged for idiotic flat rate shipping
prices or the seller losing out when people order light but large items that
won't fit in bubble envelopes (for example the minifig wheelchair that came
out last year).
Only really, really big sellers can afford to lose money on shipping. Most (successful)
web stores offer a variety of extremely cheap flat rates or even free shippingbecause
they work together with shipping companies and pay them peanuts for deliveries
as long as the daily packages remain in the double digits.
In any case they are NEVER working together with the standard national postal
service as they rarely offer better prices than carriers.
I realize there are stores on BL who deal with such volumes who might benefit
from such a system, but at the same time I think some people are daydreaming
about incredibly increasing sales volumes because of this one feature (I do hope
for their sake I am wrong about this).
I've been on this site for over 13 years now and in my personal experience
this has always been a place for both "hobby sellers" and professional sellers.
I hope it can remain that way.
This might sound harsh, but if the big sellers are feeling BL is not catering
to their every need, perhaps they should consider seling Lego from their own
website. Let's see how much their sales will go up then when everything is
technically working as desired.
Reki
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| | | | | | | Author: | yorbrick | | Posted: | Mar 20, 2017 15:16 | | Subject: | Re: BrickLink you are losing business | | Viewed: | 73 times | | Topic: | Suggestions | |
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| While sales volumes might not go up, it wouldn't surprise me at all if sales
distributions change. By which, I mean people that offer instant checkout get
more sales at the expense of those that don't. I know if two stores were
equal otherwise, I'd prefer to go with the one that tells me the full cost
and allows me to pay in one go, than another that expects me to place a legally
binding order without telling me the full cost of the order then expects me to
wait for maybe three days before I can pay.
My buying behaviour has changed since the quote feature came along. I often find
I abandon carts if the postage costs and / or fees are not clear from the store's
terms and the quote feature is disabled. I'll also least favourite the store
if I feel they have wasted my time. Whereas I will ask for a quote if offered
and will normally then go through with the order.
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| | | | | | | Author: | qwertyboy | | Posted: | Mar 20, 2017 15:43 | | Subject: | Re: BrickLink you are losing business | | Viewed: | 100 times | | Topic: | Suggestions | |
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| In Suggestions, Reki_Lobsheek writes:
| | It seems some sellers don't care someone is ALWAYS gonna lose money with
such a system: either the buyer being over charged for idiotic flat rate shipping
prices or the seller losing out when people order light but large items that
won't fit in bubble envelopes (for example the minifig wheelchair that came
out last year).
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That is simply not true. BO is living proof of this. Especially for Belgium and
other small countries, you can set up shipping rates on BO that will allow automatic
checkout for the exact price the post office or the courier charges.
The only requirement is that all items in BL need to have proper dimensions,
not just "stud dimensions". This requirement has been recognized by the forum
for years now, and requests have been made to BL to open up some sort of way
for people to contribute these dimensions, but unfortunately BL has never done
so.
For large countries (like Canada and the US), there is an added complexity as
the exact same shipment can have different costs depending on where it ships
to domestically. Even knowing the province is not enough, as they are vast, and
rates differ significantly for where within a province you are shipping. But
as long as you are currently able to ship the exact same package for the exact
same price to a country, you can set up shipping tables for automated checkout
that capture this.
All that is needed are proper dimensions for the BL items.
On BO, if an item doesn't have its dimensions set up yet, the seller can
choose to have it default to a higher shipping cost to be safe, or have the
system default to generating a quote, in which case it works like BL does now.
(But this has been explained over and over again in response to all nay-sayers
unfortunately.)
Niek.
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| | | | | Author: | bb35566 | | Posted: | Mar 20, 2017 14:07 | | Subject: | Re: BrickLink you are losing business | | Viewed: | 75 times | | Topic: | Suggestions | |
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| Do you realy believe they would listen to you?? To anybody???
THIS IS NOT THE SAME BRICKLINK.
Even the admins are not the admins.
Exemaple: somebody likes to remove feedback. They will.They do not ask, they
just do.
Why? Because it is easyer. Bricklink is tjust wants youre money. Nothing more
nothing less. this is NOT a fan page anymore.
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| | | | | Author: | QA_Sheryl | | Posted: | Mar 20, 2017 14:56 | | Subject: | Re: BrickLink you are losing business | | Viewed: | 144 times | | Topic: | Suggestions | |
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| In Suggestions, BricksDirect writes:
| | Dear BrickLink admins and members,
We see it every day. BrickLink is losing business because it's still not
possible to pay immediately after checkout. We have to cancel our orders because
new members can't find shipping fees. They expect that the shipping fee will
be automically displayed when they put items in their shopping cart. The also
expect that they can pay immediately for their orders. The way it is going now
is way too complicated for new members.
Why is it so hard to create software to let members pay immediately and tell
them the shipping fee. BrickOwl and BrickScout are doing it. They are taking
BrickLink's business over.
What I hear from other sellers is that it's impossible to create it because
not al items have their weight in the BrickLink catalog. Why not solve this with
a standard weight for items that don't have their weight in the BrickLink
catalog? (0.5KG for a set, 0.2KG for a part etc.)
Please, BrickLink do something at this.
Thank you.
Best regards,
Niels Roest
Owner of BricksDirect
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Hi Niels,
As has been stated in numerous other forum posts, we are in the process of creating
Instant Checkout. Since BrickLink has been around much longer than the other
sites you mentioned, our sellers have numerous configurations and setting up
the process is much more complex. We do not want to take away anything from how
our sellers are currently using the checkout process. With this in mind, we have
made great progress in instant checkout so far and will continue to do so without
sacrificing quality. We want to make sure this feature is accurate as well as
efficient.
We appreciate your patience and understanding, but want to let you know that
we have definitely heard the cry from our users for this feature and are working
hard to get it done as soon as possible!
Thanks!
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| | | | | | | Author: | BricksDirect | | Posted: | Mar 20, 2017 17:07 | | Subject: | Re: BrickLink you are losing business | | Viewed: | 108 times | | Topic: | Suggestions | |
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| In Suggestions, QA_Sheryl writes:
| | In Suggestions, BricksDirect writes:
| | Dear BrickLink admins and members,
We see it every day. BrickLink is losing business because it's still not
possible to pay immediately after checkout. We have to cancel our orders because
new members can't find shipping fees. They expect that the shipping fee will
be automically displayed when they put items in their shopping cart. The also
expect that they can pay immediately for their orders. The way it is going now
is way too complicated for new members.
Why is it so hard to create software to let members pay immediately and tell
them the shipping fee. BrickOwl and BrickScout are doing it. They are taking
BrickLink's business over.
What I hear from other sellers is that it's impossible to create it because
not al items have their weight in the BrickLink catalog. Why not solve this with
a standard weight for items that don't have their weight in the BrickLink
catalog? (0.5KG for a set, 0.2KG for a part etc.)
Please, BrickLink do something at this.
Thank you.
Best regards,
Niels Roest
Owner of BricksDirect
|
Hi Niels,
As has been stated in numerous other forum posts, we are in the process of creating
Instant Checkout. Since BrickLink has been around much longer than the other
sites you mentioned, our sellers have numerous configurations and setting up
the process is much more complex. We do not want to take away anything from how
our sellers are currently using the checkout process. With this in mind, we have
made great progress in instant checkout so far and will continue to do so without
sacrificing quality. We want to make sure this feature is accurate as well as
efficient.
We appreciate your patience and understanding, but want to let you know that
we have definitely heard the cry from our users for this feature and are working
hard to get it done as soon as possible!
Thanks!
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Dear Sheryl,
Thank you for your reply.
I hope your software engineers will do soon.
It is really needy for BrickLink.
Please make it an option for sellers. So they can choose for instant checkout
or not.
Thank you.
Best regards,
Niels from BricksDirect
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| | | | | | | Author: | wahiggin | | Posted: | Mar 22, 2017 16:07 | | Subject: | Re: BrickLink you are losing business | | Viewed: | 66 times | | Topic: | Suggestions | |
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| In Suggestions, QA_Sheryl writes:
| | In Suggestions, BricksDirect writes:
| | Dear BrickLink admins and members,
We see it every day. BrickLink is losing business because it's still not
possible to pay immediately after checkout. We have to cancel our orders because
new members can't find shipping fees. They expect that the shipping fee will
be automically displayed when they put items in their shopping cart. The also
expect that they can pay immediately for their orders. The way it is going now
is way too complicated for new members.
Why is it so hard to create software to let members pay immediately and tell
them the shipping fee. BrickOwl and BrickScout are doing it. They are taking
BrickLink's business over.
What I hear from other sellers is that it's impossible to create it because
not al items have their weight in the BrickLink catalog. Why not solve this with
a standard weight for items that don't have their weight in the BrickLink
catalog? (0.5KG for a set, 0.2KG for a part etc.)
Please, BrickLink do something at this.
Thank you.
Best regards,
Niels Roest
Owner of BricksDirect
|
Hi Niels,
As has been stated in numerous other forum posts, we are in the process of creating
Instant Checkout. Since BrickLink has been around much longer than the other
sites you mentioned, our sellers have numerous configurations and setting up
the process is much more complex. We do not want to take away anything from how
our sellers are currently using the checkout process. With this in mind, we have
made great progress in instant checkout so far and will continue to do so without
sacrificing quality. We want to make sure this feature is accurate as well as
efficient.
We appreciate your patience and understanding, but want to let you know that
we have definitely heard the cry from our users for this feature and are working
hard to get it done as soon as possible!
Thanks!
|
Instead of a big bang approach, maybe doing an agile effort would be more impactful.
Start by creating a feature that would work for US shippers. Give sellers an
option to remain on the legacy shipping module or turn on the new Instant Checkout
feature until it is fully implemented. Then add other countries as you go along.
Prioritize it based on sales or complexity. Ebay does it, Brickowl does it,
Amazon does it, I can go out and create a website and add it in with a simple
plug in. This should be possible on a much shorter timeframe than what we have
seen so far.
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| | | | | | | | | Author: | FigBits | | Posted: | Mar 22, 2017 16:25 | | Subject: | Re: BrickLink you are losing business | | Viewed: | 69 times | | Topic: | Suggestions | |
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| In Suggestions, wahiggin writes:
| | In Suggestions, QA_Sheryl writes:
| | In Suggestions, BricksDirect writes:
| | Dear BrickLink admins and members,
We see it every day. BrickLink is losing business because it's still not
possible to pay immediately after checkout. We have to cancel our orders because
new members can't find shipping fees. They expect that the shipping fee will
be automically displayed when they put items in their shopping cart. The also
expect that they can pay immediately for their orders. The way it is going now
is way too complicated for new members.
Why is it so hard to create software to let members pay immediately and tell
them the shipping fee. BrickOwl and BrickScout are doing it. They are taking
BrickLink's business over.
What I hear from other sellers is that it's impossible to create it because
not al items have their weight in the BrickLink catalog. Why not solve this with
a standard weight for items that don't have their weight in the BrickLink
catalog? (0.5KG for a set, 0.2KG for a part etc.)
Please, BrickLink do something at this.
Thank you.
Best regards,
Niels Roest
Owner of BricksDirect
|
Hi Niels,
As has been stated in numerous other forum posts, we are in the process of creating
Instant Checkout. Since BrickLink has been around much longer than the other
sites you mentioned, our sellers have numerous configurations and setting up
the process is much more complex. We do not want to take away anything from how
our sellers are currently using the checkout process. With this in mind, we have
made great progress in instant checkout so far and will continue to do so without
sacrificing quality. We want to make sure this feature is accurate as well as
efficient.
We appreciate your patience and understanding, but want to let you know that
we have definitely heard the cry from our users for this feature and are working
hard to get it done as soon as possible!
Thanks!
|
Instead of a big bang approach, maybe doing an agile effort would be more impactful.
Start by creating a feature that would work for US shippers. Give sellers an
option to remain on the legacy shipping module or turn on the new Instant Checkout
feature until it is fully implemented. Then add other countries as you go along.
Prioritize it based on sales or complexity. Ebay does it, Brickowl does it,
Amazon does it, I can go out and create a website and add it in with a simple
plug in. This should be possible on a much shorter timeframe than what we have
seen so far.
|
All that needs to happen is to make the Shipping Cost Estimator face the customer.
That would already work for a majority of sellers, no matter the country.
--
Marc.
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| | | | | | | | | | | Author: | Grego | | Posted: | Mar 22, 2017 16:31 | | Subject: | Re: BrickLink you are losing business | | Viewed: | 83 times | | Topic: | Suggestions | |
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| In Suggestions, FigBits writes:
| | In Suggestions, wahiggin writes:
| | In Suggestions, QA_Sheryl writes:
| | In Suggestions, BricksDirect writes:
| | Dear BrickLink admins and members,
We see it every day. BrickLink is losing business because it's still not
possible to pay immediately after checkout. We have to cancel our orders because
new members can't find shipping fees. They expect that the shipping fee will
be automically displayed when they put items in their shopping cart. The also
expect that they can pay immediately for their orders. The way it is going now
is way too complicated for new members.
Why is it so hard to create software to let members pay immediately and tell
them the shipping fee. BrickOwl and BrickScout are doing it. They are taking
BrickLink's business over.
What I hear from other sellers is that it's impossible to create it because
not al items have their weight in the BrickLink catalog. Why not solve this with
a standard weight for items that don't have their weight in the BrickLink
catalog? (0.5KG for a set, 0.2KG for a part etc.)
Please, BrickLink do something at this.
Thank you.
Best regards,
Niels Roest
Owner of BricksDirect
|
Hi Niels,
As has been stated in numerous other forum posts, we are in the process of creating
Instant Checkout. Since BrickLink has been around much longer than the other
sites you mentioned, our sellers have numerous configurations and setting up
the process is much more complex. We do not want to take away anything from how
our sellers are currently using the checkout process. With this in mind, we have
made great progress in instant checkout so far and will continue to do so without
sacrificing quality. We want to make sure this feature is accurate as well as
efficient.
We appreciate your patience and understanding, but want to let you know that
we have definitely heard the cry from our users for this feature and are working
hard to get it done as soon as possible!
Thanks!
|
Instead of a big bang approach, maybe doing an agile effort would be more impactful.
Start by creating a feature that would work for US shippers. Give sellers an
option to remain on the legacy shipping module or turn on the new Instant Checkout
feature until it is fully implemented. Then add other countries as you go along.
Prioritize it based on sales or complexity. Ebay does it, Brickowl does it,
Amazon does it, I can go out and create a website and add it in with a simple
plug in. This should be possible on a much shorter timeframe than what we have
seen so far.
|
All that needs to happen is to make the Shipping Cost Estimator face the customer.
That would already work for a majority of sellers, no matter the country.
--
Marc.
|
Even if the customer facing cost estimator only provided "an estimate" nonbinding,
that the buyer could decide to continue, bail or message the seller to ask why
the apparent high cost ...that shouldn't be too hard to do
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Netherlands, Noord-Brabant
United Kingdom, England
USA, Missouri
Canada, Ontario
Ireland, Dublin
Belgium, Brussels
