| Discussion Forum: Thread 210006 |
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| | | Author: | mwright5  | | Posted: | Aug 24, 2016 09:40 | | Subject: | Description of items for used parts | | Viewed: | 99 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
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| I mentioned something about this a while back, but I'm sure there has been
no shortage of suggestions for admin since the update. I think you guys do a
really good job and overall I have been quite pleased with the update, and responses
to issues. However, I would like to pose the following fallacy for consideration.
Like many sellers, I sell items of all conditions including those with playwear
and marks. This often doesn't matter to the customer if the price is right,
and they are aware of the discrepancy, however, I have had several customers,
especially those new to Bricklink, inadvertently purchase items with playwear,
paintwear, etc. Even though I include a disclaimer for these items in my description
for each one, the customers can't see the description unless they take the
time to click on the item, which opens up the item in the seller's store
and shows the full description. Otherwise, if they are shopping through the
wanted list feature, all they see is the default picture and description for
the part provided by Bricklink, which is generally attractive and new looking.
Even if they are purchasing a used item with discrepancies this is what they
see. As you might imagine, it would be quite disappointing to receive parts
that have play marks unexpectedly.
I was wondering if there would be a way to make the discrepancy note appear on
the items without having to physically click on it and open it up, because that
is quite time consuming for the buyer if they are buying a lot of things, and
many buyers are apparently not aware that they would need to do so in order to
see if the piece has discrepancies. Or, perhaps, a heading could be provided
on used items to let the customer know that they should click on the item to
see if it has discrepancies.
In any case, the current situation also poses an unfair problem for the seller,
which could result in unhappy customers and negative feedback. Currently, if
a new customer places an order with me that includes pieces with discrepancies,
I send them an an email before I invoice them to make sure that they are aware
that they have purchased items with discrepancies. This is a bit of a hassle
for me, and often ends in a canceled order. I suppose that is better than negative
feedback, but it seems that there should be a more streamlined approach.
Thank you for your consideration on addressing this problem. If anything that
I have mentioned needs clarifying, or if I am missing something, please let me
know as I am more than happy to discuss further.
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USA, Virginia
