| Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | Royroy  | | Posted: | Apr 20, 2015 19:19 | | Subject: | Re: Quote cancellation | | Viewed: | 47 times | | Topic: | Suggestions | |
| In Suggestions, qwertyboy writes:
| | Just had to tell a third customer their quote got cancelled without explanation.
Are the two shops in this thread really the only ones having issues with this
implementation?
A message to both seller and prospective buyer is easy to implement and would
go a long way towards mitigating some of the frustration.
Niek.
|
Never had the issue myself, but I can imagine it is a very lousy buyer experience
to those where it happens to.
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 |
| Author: | qwertyboy | | Posted: | Apr 20, 2015 15:03 | | Subject: | Re: Quote cancellation | | Viewed: | 51 times | | Topic: | Suggestions | |
| Just had to tell a third customer their quote got cancelled without explanation.
Are the two shops in this thread really the only ones having issues with this
implementation?
A message to both seller and prospective buyer is easy to implement and would
go a long way towards mitigating some of the frustration.
Niek.
|
| Author: | bb76155 | | Posted: | Apr 20, 2015 10:52 | | Subject: | Re: Quote cancellation | | Viewed: | 61 times | | Topic: | Suggestions | |
| Unfortunately, we have had the same problems. Due to this we have stopped allowing
Quotes through the Brick Link system. We have gone back to just allowing customers
to email us asking about a quote and placing items on hold for them until they
decide.
Tamara
|
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| Author: | qwertyboy | | Posted: | Apr 20, 2015 10:24 | | Subject: | Quote cancellation | | Viewed: | 295 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
| For a second time in two days, a quote which we replied to was automatically
canceled because an item was bought by another customer. This has left us with
very upset customers.
While I understand these quotes are no longer valid, having them canceled automatically
without any explanation (especially to the customer) is unacceptable. If
the system is able to cancel quotes for this reason, the system should at least
send a simple email to the parties involved.
As well, currently there is no way of telling why quotes were canceled. You cannot
even tell if the customer decided to cancel, and you cannot easily tell if the
system auto-canceled by comparing quote change and order creation times, as cancellation
appears to happen "some time" within an hour of order placement.
So my suggestion is twofold:
- Send both buyer and seller an email whenever a quote gets canceled and put
the cancel "trigger" in the message (like either "canceled by buyer" or "canceled
by system because item xxxx is no longer available");
- Record the reason for cancellation in the quote request, so this is available
for future reference.
Tnx, Niek.
|
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| Author: | Trejean | | Posted: | Apr 20, 2015 10:22 | | Subject: | Inventory Change Request for Set 75082-1 | | Viewed: | 23 times | | Topic: | Inventories Requests (Entry) | | Status: | Open | |
| Please make changes to the following inventory:
* Add 4 Part 3794b Dark Bluish Gray Plate, Modified 1 x 2 with 1 Stud with Groove (Jumper) (Alternate) (match ID 1)
* Add 6 Part 3794b Light Bluish Gray Plate, Modified 1 x 2 with 1 Stud with Groove (Jumper) (Alternate) (match ID 2)
* Change 4 Part Dark Bluish Gray 15573 Plate, Modified 1 x 2 with 1 Stud with Groove and Inside Stud Holder (Jumper) {match ID 0 to 1}
* Change 6 Part Light Bluish Gray 15573 Plate, Modified 1 x 2 with 1 Stud with Groove and Inside Stud Holder (Jumper) {match ID 0 to 2}
Comments from Submitter:
verified in sealed sets
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