Order Payment Status

Help Center: Orders
Each order has a payment status. When an order is submitted or updated, the payment status is set to None.

Buyer:

You can change the payment status to Sent on your Orders Placed page in the Paid column. The background of the paid column on the orders placed page is in red if payment was not yet sent or green if payment was sent. The option to change payment status will be disabled if the seller changes the payment status. You should always wait for an Invoice from the seller before sending payment.

Seller:

You can change the status of each order to paid by default when an order has been paid for. You can also separate the payment status from the order status which will give you more status options for the payment. To do this, select the "Separate order payment status from order status" option in your Orders Settings page. Each order will then have its own payment status drop-down selection box separate from the order status. After this option is selected, you will be able to change the status of your existing orders from paid but the option to change the order status to paid will not be available.

Order Payment Status Defined:

None - Payment not yet sent by buyer. This is the default status created when an order is submitted or updated.
Sent - Payment is on its way. The buyer sets the payment status to this on their orders placed page.
Received - Payment has been received by seller but might have not cleared the bank yet.
Clearing - Payment has been received by seller and is clearing.
Returned - Seller has returned payment back to buyer without cashing it.
Bounced - Payment failed to clear the bank.
Completed - Payment has been completed.

 = Allows adding to an existing order if there is one or more order submitted to that store in that status from the same buyer.

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This document was last updated on Mar 1, 2010 16:36 by Admin