| Type |
Member |
Date |
Order ID |
S/B |
|
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| Complaint | Smigone (33) | Aug 16, 2023 | 22775306 | Seller | Poorly packaged in soft bubble wrap, all stickers arrived bent and misshapen.
Reply: Unfortunately you never send us a message about this issue.
Follow-Up: I just did. The “issue” is the seller’s laziness or poor decision making |
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| Complaint | chiujason88 (28) | Aug 6, 2023 | 22680690 | Seller | Order came in 2 wks. Never provided tracking number even though I asked for it.
Reply: We replied to you. Trackingnumber is always provided in your orderform. |
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| Complaint | comicalo (102) | Aug 3, 2023 | 22671545 | Seller | Sent wrong part, said it would take another 5-6 days to replace, poor service.
Reply: Mistakes can happen, and we offered to ship the piece. perfect service |
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| Complaint | jdthumim (41) | Jul 24, 2023 | 22590843 | Seller | Exceptionally slow. Poor communication that conflicts with terms. Won't be back.
Reply: Order placed the 11th and shipped the 17th. Within mentioned timeframe. |
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| Complaint | specksynder (11) | Jul 11, 2023 | 22516902 | Seller | Lousy. Suuuuuper slow to ship. Non-responsive to communication attempts
Reply: Shipping time mentioned in terms. We did answer your question |
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| Complaint | hadrianza (15) | Jul 10, 2023 | 22508969 | Seller | terrible communicatiom.. In fact no communication at all. Takes his sweet time
Reply: Sorry we checked. But no message with a question about your order received. |
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| Complaint | TheRedStarr (15) | Jul 8, 2023 | 22546471 | Seller | | Nearly 3 days to ship a small package in close proximity is crazy 👎🏾 |
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| Complaint | giusgiura (86) | Jul 5, 2023 | 22429763 | Seller | | They take forever to ship. Give the business to a store who cares instead |
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| Complaint | giusgiura (86) | Jul 3, 2023 | 22429679 | Seller | Had to wait 14 days. I only buy US, but was told I ordered from the Netherlands
Reply: As explained you received the wrong message. We only ship within US. |
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| Complaint | Jgparis (87) | Jun 22, 2023 | 22332628 | Seller | Very slow shipping, wrong parts shipped.
Reply: Please let us know which part. You did not contacted us. |
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| Complaint | Alluminous (-1) | Jun 10, 2023 | 22137416 | Seller | wrong parts, missing parts. shipping was good though.
Reply: This buyer never contacted us, unfortunately |
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| Complaint | Brett_Hinrichs (24) | May 25, 2023 | 22169713 | Seller | Dirty white pieces ordered new, windscreen not packed separately
Reply: Unfortunately you never contacted us. We solve everything. |
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| Complaint | CasaDeLego (9) | May 12, 2023 | 22087365 | Seller | Invoiced and paid on the 5/5, status updated on 5/10 and still sitting 5/12?!?
Reply: Order has been delivered 15/5 within the timeframe we mention in our terms |
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| Complaint | sonrise (42) | Apr 21, 2023 | 21870065 | Seller | Very slow shipping.
Reply: Buyer missed our shipping and processing time mentioned in terms. |
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| Complaint | fatfree69 (11) | Apr 6, 2023 | 21754038 | Seller | | I paid $34, they order from TOYPRO.com for $29 and dropshipped it to me. Wow. |
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| Complaint | JCBois (12) | Mar 22, 2023 | 21638035 | Seller | shipping extreamly slow, poor communication, will not buy from again!!!!!!!!!!!!
Reply: uyer missed our shipping and processing time mentioned in terms.
Follow-Up: Neg feedback pertains to your communication when i messaged you. |
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| Complaint | JonEdwards (97) | Mar 16, 2023 | 21517582 | Seller | I did not receive all the bricks I ordered. Seller is not responding.
Reply: Sorry we checked. But no message received from you in BL |
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| Complaint | D327 (84) | Mar 10, 2023 | 21471940 | Seller | took almost a week to ship order, raised price of items in my cart
Reply: Buyer missed our shipping and processing time mentioned in terms. |
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| Complaint | aubiehero (93) | Feb 27, 2023 | 21398530 | Seller | Terrible store. Took no care when packing items.
Reply: Buyer never contacted us about this. We pack with care |
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| Complaint | slowmotion76 (126) | Feb 22, 2023 | 21272116 | Seller | Missing parts/communication not great took over a week for missing parts to ship
Reply: Replied and shipped missing parts immediately |
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| Complaint | James42785 (15) | Feb 22, 2023 | 20775499 | Seller | Seller ignored all communications and did not ship until I requested to cancel.
Reply: buyer does not read store terms, and is very impatient |
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| Complaint | bashwt721 (36) | Dec 31, 2022 | 20779012 | Seller | Worst shipping ever took a little bit more than 12 days. -9999999999999999/10
Reply: This shipping time is mentioned in our terms |
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| Complaint | agc72602 (83) | Dec 23, 2022 | 20849790 | Seller | Slow shipping. Have not heard response to question asked about order.
Reply: You received a reply from us. |
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| Complaint | Kellit (22) | Dec 23, 2022 | 20674787 | Seller | Buyer Beware! Ships slow even past her guidelines. I will avoid as this was 2nd
Reply: uyer missed our shipping and processing time mentioned in terms. |
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| Complaint | MsHenn (54) | Dec 19, 2022 | 20736838 | Seller | 13 days to get parts. TOO LONG for me. Longest delay I have ever had on BL
Reply: Buyer missed our shipping and processing time mentioned in terms. |
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| Complaint | Pipflake (27) | Oct 10, 2022 | 19732023 | Seller | Good inventory, but Horribly slow customer service.
Reply: Customer service replied within one day to your question. Not slow at all |
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| Complaint | GnLbrickfarm (256) | Oct 8, 2022 | 20032935 | Seller | great product but seller needs help with their communication skills.
Reply: Unfortunately buyer missed our reply mail about backorder. |
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| Complaint | sp1att (23) | Oct 2, 2022 | 20071104 | Seller | takes forever to ship, packs the order but takes a week or more to ship
Reply: please read our store terms |
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| Complaint | jadebearpdx (40) | Sep 30, 2022 | 20116471 | Seller | If time is a consideration, shop elsewhere. 10 days from paid to shipped F-
Reply: Buyer missed our shipping and processing time mentioned in terms. |
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| Complaint | cwolcott23 (105) | Sep 4, 2022 | 19833402 | Seller | Ordered 8/15 and didn’t receive until 9/3. Poor communication.
Reply: Reply: That's correct it took long. We informed you about the delay. |
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| Complaint | dingokila (38) | Sep 3, 2022 | 19826252 | Seller | Slowest shipping on Bricklink. Ordered Aug 14, Arrived Sep 3rd.
Reply: That's correct it took long. We informed you about the delay. |
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| Complaint | sgclark (3) | Sep 2, 2022 | 19367393 | Seller | I never received this order #19367393. Can someone look into this please?
Reply: Tracking shows lost at USPS. We refunded you |
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| Complaint | oluseyithomas (50) | Jul 14, 2022 | 19511339 | Seller | Orderd July 2nd, still not received nor tracking showing movement.
Reply: Tracking shows order has been delivered. |
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| Complaint | amlspaag (110) | Jul 12, 2022 | 19541485 | Seller | It's been a week and still haven't dropped of yet even after saying shipped
Reply: Unfortunately buyers do not read our store terms before placing an order. |
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| Complaint | Ecroton (116) | Jul 10, 2022 | 19446564 | Seller | Took a VERY long time to ship. Would not respond to messages.
Reply: We responded 3 times. You did not reply. Check your BL messages system |
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| Complaint | gnoosh (0) | Jul 1, 2022 | 19344171 | Seller | | Long process and ship time with incomplete order. Promised to correct and didnt. |
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| Complaint | popovac82 (10) | Jun 30, 2022 | 19444096 | Seller | | It’s been over a week and my items haven’t shipped |
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| Complaint | chrislegos (10) | Jun 15, 2022 | 19212211 | Seller | | Never sent tracking number, Took 6 days to ship. Likes to blame USPS on delays. |
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| Complaint | Raph1613 (47) | Jun 9, 2022 | 19290476 | Seller | Surprisingly fast shipping, POOR process time. Likes making excuses. Never Again
Reply: Buyer missed our shipping and processing time mentioned in terms. |
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| Complaint | drartimus (25) | Jun 1, 2022 | 19233281 | Seller | SLOW service and soulless form letter replies. Pick friendlier store to buy from
Reply: Replied to buyer and explained shipping terms and time. |
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| Complaint | RandomUsername (8) | May 23, 2022 | 19138260 | Seller | missing multiple parts and extremely slow shipping
Reply: Buyer never contacted us. Shipping time mentioned in terms |
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| Complaint | jcassino1 (1110) | May 19, 2022 | 19109960 | Seller | Took over two weeks to get this order from a seller that is less than 20 miles
Reply: Buyer missed our shipping and processing time mentioned in terms. |
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| Complaint | jackster2014 (4) | May 15, 2022 | 19014789 | Seller | Extremely slow shipping. One piece incorrect. Hasn't reshipped yet.
Reply: Piece is shipped and has been delivered. |
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| Complaint | brokenblade30 (2) | May 5, 2022 | 19021501 | Seller | Ordered over a week ago still not shipped. Would not do business with them again
Reply: Buyer missed our shipping and processing time mentioned in terms. |
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| Complaint | Evanmer (15) | Mar 16, 2022 | 18608866 | Seller | 10+ days, still says packed. Seller will not respond to emails.
Reply: Buyer missed our mentioned shipping time. Never received a message from buyer.
Follow-Up: I saw the shipping time, which said 5-12 days. Message sent day on 9. |
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| Complaint | DJUMI46 (10) | Feb 17, 2022 | 18260545 | Seller | Insanely slow to ship and had to refund missing pieces.
Reply: Buyer had no understanding for mentioned backorder part. Received refund |
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| Complaint | michaeljosh (148) | Feb 11, 2022 | 18144140 | Seller | 1 month late. Seller gave canned responses. Received only 3 of 235 pc order.
Reply: buyer received backordered parts faster then main order. Everything is solved. |
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| Complaint | Coldwater (2052) | Feb 7, 2022 | 18318631 | Seller | 2nd time seller has cancelled a minifig that got hot. Took 4 days to cancel.
Reply: Inventory mistake. Customer has been informed and we refunded. |
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| Complaint | Azrapse (486) | Jan 30, 2022 | 18125095 | Seller | Join the Monday Refund Line. Missing HTF fig. Careless pack. Waste of time & $.
Reply: Buyer had no understanding for mentioned backorder part. Received refund
Follow-Up: The ToyPro rabbit-hole. Delays, MIA items, bad packs, spam, + neg feedback. Yea. |
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| Complaint | Th3Spy007 (6) | Jan 24, 2022 | 18062009 | Seller | Majority of parts had 0 seperation. Recieved 1 sanded part w/ deep scratches.
Reply: Buyer never mentioned this |
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