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| | | Author: | CSC  | | Posted: | May 12, 2024 23:27 | | Subject: | USPS shows delivered | | Viewed: | 137 times | | Topic: | Feedback | |
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| Hello everyone,
I had been contacted by a buyer saying "Hi, just letting you know that this
item was not received even though the post office says it was put in my mailbox
yesterday. i have filed a inquiry with USPS but i'm not hopeful."
Now the buyer left neutral feedback for not receiving an item.
I have provided tracking and it shows "Delivered, In/At Mailbox"
Now while I understand that this is frustrating for the buyer, what else can
I do and is there a way to get this feedback removed?
The buyer said in his feedback "Didn’t receive item. Seller did not offer
anything for lost items!"
Again, I understand the frustration, but why should I offer something for a lost
item that was lost by USPS or placed in the wrong mailbox?
Thanks
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| | | | | Author: | kittybrickz | | Posted: | May 12, 2024 23:35 | | Subject: | Re: USPS shows delivered | | Viewed: | 41 times | | Topic: | Feedback | |
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| In Feedback, CSC writes:
| | Hello everyone,
I had been contacted by a buyer saying "Hi, just letting you know that this
item was not received even though the post office says it was put in my mailbox
yesterday. i have filed a inquiry with USPS but i'm not hopeful."
Now the buyer left neutral feedback for not receiving an item.
I have provided tracking and it shows "Delivered, In/At Mailbox"
Now while I understand that this is frustrating for the buyer, what else can
I do and is there a way to get this feedback removed?
The buyer said in his feedback "Didn’t receive item. Seller did not offer
anything for lost items!"
Again, I understand the frustration, but why should I offer something for a lost
item that was lost by USPS or placed in the wrong mailbox?
Thanks
|
Bricklink policies outline that a seller is responsible for a package until the
customer recieves it. Perhaps one of the more experienced sellers can read into
that and define it better. But I thought I might add my thought on it: what is
the Neutral worth to you? Is it worth it to ignore and move on? Is it worth the
price of a full refund if the customer is willing to remove the feedback? I would
explore different things. It sucks tho and I'm sorry this happened to you.
Best wishes
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| | | | | | | Author: | jennnifer | | Posted: | May 13, 2024 08:08 | | Subject: | Re: USPS shows delivered | | Viewed: | 42 times | | Topic: | Feedback | |
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| | | In Feedback, kittybrickz writes:
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Bricklink policies outline that a seller is responsible for a package until the
customer recieves it. Perhaps one of the more experienced sellers can read into
that and define it better.
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I do not believe that BrickLink has any policies for sellers in this regard.
What we do have are Paypal policies and general good online sense. If you buy
something from someone online and don't receive it, that shouldn't be
on you as the buyer.
~Jen
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| | | | | | | | | Author: | CSC | | Posted: | May 13, 2024 16:31 | | Subject: | Re: USPS shows delivered | | Viewed: | 36 times | | Topic: | Feedback | |
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| In Feedback, jennnifer writes:
| | | | In Feedback, kittybrickz writes:
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| |
Bricklink policies outline that a seller is responsible for a package until the
customer recieves it. Perhaps one of the more experienced sellers can read into
that and define it better.
|
I do not believe that BrickLink has any policies for sellers in this regard.
What we do have are Paypal policies and general good online sense. If you buy
something from someone online and don't receive it, that shouldn't be
on you as the buyer.
~Jen
|
Hi Jen,
so should it be on the seller who packed it, shipped it, provided tracking?
I can not hand deliver things all over the US, so it is kind of hard to do something
from my side about it besides what I have been doing.
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| | | | | Author: | Nubs_Select | | Posted: | May 13, 2024 00:40 | | Subject: | Re: USPS shows delivered | | Viewed: | 54 times | | Topic: | Feedback | |
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| Tho you are fully responsible for the package even if usps looses it you are
only responsible until its marked as delivered (or if over $600 or something
also signed for) so you don’t have to refund. I don’t think you can do anything
to remove the feedback besides working it out with the customer but if not it
may be best to respond to the feedback with some added context such as “tracking
shows delivered, usps search started” or something similar
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| | | | | Author: | Brickman4you | | Posted: | May 13, 2024 07:15 | | Subject: | Re: USPS shows delivered | | Viewed: | 34 times | | Topic: | Feedback | |
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| In Feedback, CSC writes:
| | Hello everyone,
I had been contacted by a buyer saying "Hi, just letting you know that this
item was not received even though the post office says it was put in my mailbox
yesterday. i have filed a inquiry with USPS but i'm not hopeful."
Now the buyer left neutral feedback for not receiving an item.
I have provided tracking and it shows "Delivered, In/At Mailbox"
Now while I understand that this is frustrating for the buyer, what else can
I do and is there a way to get this feedback removed?
The buyer said in his feedback "Didn’t receive item. Seller did not offer
anything for lost items!"
Again, I understand the frustration, but why should I offer something for a lost
item that was lost by USPS or placed in the wrong mailbox?
|
That really sucks for you, as seems buyer also lost package on May 13, 2023.
Maybe their location is not secure, or postal incompetence in that area, or
buyer dishonesty. It should be the buyers responsibility to hold off from making
purchases online if they come up with a frequent amount of lost packages.
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| | | | | Author: | bahpstore | | Posted: | May 13, 2024 09:19 | | Subject: | Re: USPS shows delivered | | Viewed: | 33 times | | Topic: | Feedback | |
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| In Feedback, CSC writes:
| | Hello everyone,
I had been contacted by a buyer saying "Hi, just letting you know that this
item was not received even though the post office says it was put in my mailbox
yesterday. i have filed a inquiry with USPS but i'm not hopeful."
Now the buyer left neutral feedback for not receiving an item.
I have provided tracking and it shows "Delivered, In/At Mailbox"
Now while I understand that this is frustrating for the buyer, what else can
I do and is there a way to get this feedback removed?
The buyer said in his feedback "Didn’t receive item. Seller did not offer
anything for lost items!"
Again, I understand the frustration, but why should I offer something for a lost
item that was lost by USPS or placed in the wrong mailbox?
Thanks
|
USPS has location code for where that delivered scan was mas done. However it
won't help if your buyer's address has an apartment #, it won't be
that accurate.
We had several such cases, you can send a message to USPS asking for information.
Sadly most of such message got ignored. We got one email but the package wasn't
found and we refunded it in full.
Our policy is refund if there is proof it was misdelivered. We ask the buyer
go to their locate post office and get information. Two buyers got refund from
USPS thanks to the $100 insurance with the new ground advantage.
We also asked the buyer if any family or friends might get the package for them,
but it seems most buyers reacted badly for such question.
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| | | | | | | Author: | jennnifer | | Posted: | May 13, 2024 10:07 | | Subject: | Re: USPS shows delivered | | Viewed: | 44 times | | Topic: | Feedback | |
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| In Feedback, bahpstore writes:
| |
We also asked the buyer if any family or friends might get the package for them,
but it seems most buyers reacted badly for such question.
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Yes, I have had the same experience! People do not like this question.
~Jen
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| | | | | | | | | Author: | bahpstore | | Posted: | May 13, 2024 13:14 | | Subject: | Re: USPS shows delivered | | Viewed: | 38 times | | Topic: | Feedback | |
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| In Feedback, jennnifer writes:
| | In Feedback, bahpstore writes:
| |
We also asked the buyer if any family or friends might get the package for them,
but it seems most buyers reacted badly for such question.
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Yes, I have had the same experience! People do not like this question.
~Jen
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Once a buyer contacted us after 2 month said she started building with her kids,
our order was missing among 7 orders.
We pointed that USPS tracking showed it was delivered. She left a neutral feedback
and placed an identical order. I asked our packer to rush it, also upgraded it
to priority mail. Before package is out, she sent us a request to cancel it.
Her father got the package, put in his truck and forgot!
So we out of PayPal fee, time to pack and unpack order, and a black mark. When
I asked her to please remove the feedback, all I got is radio silence.
I thought to ask other buyers if anyone else might have their package. Not a
good idea it seems.
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| | | | | Author: | cosmicray | | Posted: | May 13, 2024 13:55 | | Subject: | Re: USPS shows delivered | | Viewed: | 52 times | | Topic: | Feedback | |
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| In Feedback, CSC writes:
| | Hello everyone,
I had been contacted by a buyer saying "Hi, just letting you know that this
item was not received even though the post office says it was put in my mailbox
yesterday. i have filed a inquiry with USPS but i'm not hopeful."
Now the buyer left neutral feedback for not receiving an item.
I have provided tracking and it shows "Delivered, In/At Mailbox"
Now while I understand that this is frustrating for the buyer, what else can
I do and is there a way to get this feedback removed?
The buyer said in his feedback "Didn’t receive item. Seller did not offer
anything for lost items!"
Again, I understand the frustration, but why should I offer something for a lost
item that was lost by USPS or placed in the wrong mailbox?
Thanks
|
What value was involved in the order ? Did it exceed the $100 standard coverage
provided by USPS ?
Nita Rae
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| | | | | | | Author: | CSC | | Posted: | May 13, 2024 16:29 | | Subject: | Re: USPS shows delivered | | Viewed: | 36 times | | Topic: | Feedback | |
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| In Feedback, cosmicray writes:
| | In Feedback, CSC writes:
| | Hello everyone,
I had been contacted by a buyer saying "Hi, just letting you know that this
item was not received even though the post office says it was put in my mailbox
yesterday. i have filed a inquiry with USPS but i'm not hopeful."
Now the buyer left neutral feedback for not receiving an item.
I have provided tracking and it shows "Delivered, In/At Mailbox"
Now while I understand that this is frustrating for the buyer, what else can
I do and is there a way to get this feedback removed?
The buyer said in his feedback "Didn’t receive item. Seller did not offer
anything for lost items!"
Again, I understand the frustration, but why should I offer something for a lost
item that was lost by USPS or placed in the wrong mailbox?
Thanks
|
What value was involved in the order ? Did it exceed the $100 standard coverage
provided by USPS ?
Nita Rae
|
No, it was much less than 100 Dollars.
It was 20 Dollars. But the buyer never asked for anything or contacted me again
after saying he will check with USPS.
So I was not aware of any progress or anything until I received the feedback.
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| | | | | | | | | Author: | Swatson217 | | Posted: | May 13, 2024 17:10 | | Subject: | Re: USPS shows delivered | | Viewed: | 40 times | | Topic: | Feedback | |
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| Insurance won’t cover packages that are “delivered” per the USPS tracking. USPS
considers them delivered, even if the neighbor got it accidentally or whatever.
In Feedback, CSC writes:
| | In Feedback, cosmicray writes:
| | In Feedback, CSC writes:
| | Hello everyone,
I had been contacted by a buyer saying "Hi, just letting you know that this
item was not received even though the post office says it was put in my mailbox
yesterday. i have filed a inquiry with USPS but i'm not hopeful."
Now the buyer left neutral feedback for not receiving an item.
I have provided tracking and it shows "Delivered, In/At Mailbox"
Now while I understand that this is frustrating for the buyer, what else can
I do and is there a way to get this feedback removed?
The buyer said in his feedback "Didn’t receive item. Seller did not offer
anything for lost items!"
Again, I understand the frustration, but why should I offer something for a lost
item that was lost by USPS or placed in the wrong mailbox?
Thanks
|
What value was involved in the order ? Did it exceed the $100 standard coverage
provided by USPS ?
Nita Rae
|
No, it was much less than 100 Dollars.
It was 20 Dollars. But the buyer never asked for anything or contacted me again
after saying he will check with USPS.
So I was not aware of any progress or anything until I received the feedback.
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USA, Washington
Canada, British Columbia
