Hello, a new buyer has opened an NSS. The reason given is that the package was
held at customs for a few days, which is almost certainly not a valid reason.
In any case, the package is already on its way again. The problem is that the
buyer is not responding and is not removing the NSS.
I’ve written to BrickLink Support. How long do they usually take to reply? I
don’t remember ever having an NSS before — maybe I had one 5 or 7 years ago
— and I wouldn’t like my store to be closed over a case like this.
Hello, a new buyer has opened an NSS. The reason given is that the package was
held at customs for a few days, which is almost certainly not a valid reason.
In any case, the package is already on its way again. The problem is that the
buyer is not responding and is not removing the NSS.
I’ve written to BrickLink Support. How long do they usually take to reply? I
don’t remember ever having an NSS before — maybe I had one 5 or 7 years ago
— and I wouldn’t like my store to be closed over a case like this.
Case Number: 12602620
Please bricklink help.
Normally when you send proof of shipping to the helpdesk, they remove it in 2-3
weeks, however it seems these past few months the helpdesk has gotten significantly
worse in regards to response times, some not even getting responses sadly
Hello, a new buyer has opened an NSS. The reason given is that the package was
held at customs for a few days, which is almost certainly not a valid reason.
In any case, the package is already on its way again. The problem is that the
buyer is not responding and is not removing the NSS.
I’ve written to BrickLink Support. How long do they usually take to reply? I
don’t remember ever having an NSS before — maybe I had one 5 or 7 years ago
— and I wouldn’t like my store to be closed over a case like this.
Case Number: 12602620
Please bricklink help.
You need to reply to the NSS, using the "Problem with this order" link
If you do this and supply proof you shipped, the NSS will be removed.
Hello, a new buyer has opened an NSS. The reason given is that the package was
held at customs for a few days, which is almost certainly not a valid reason.
In any case, the package is already on its way again. The problem is that the
buyer is not responding and is not removing the NSS.
I’ve written to BrickLink Support. How long do they usually take to reply? I
don’t remember ever having an NSS before — maybe I had one 5 or 7 years ago
— and I wouldn’t like my store to be closed over a case like this.
Case Number: 12602620
Please bricklink help.
You need to reply to the NSS, using the "Problem with this order" link
If you do this and supply proof you shipped, the NSS will be removed.
I am currently in the same situation. I have an NSS because we were a few days
late shipping an order. The buyer needed it for a Christmas present, so on the
night before Christmas Eve, I brought the package to UPS and had it overnighted.
I provided the tracking number, and confirmation it was delivered. I did this
through a few messages under the Problem Order page. I have also sent 2 messages
to the Bricklink Help Desk, but it has been since 12/24 without a response. I
don't want to keep messaging and being a pest, but would really love it for
it to be gone.
Norway
Canada, Ontario
USA, Maine