I had an issue with a seller, who didn't ship part of my order. I mailed
them, got no answer for 10 days despite the message was read, and filed an NSS.
Moved on, ordered what was missing from another store, etc.
Now I see (after about 45 days since I filed the NSS) that my order's status
has been moved to "Pending". What does this mean? I would have expected
the seller to contact me about the NSS, and find eventually a solution. I already
paid for the new bricks, so, I'd expect a refund from the NSS-ed shop, not
bricks I have no use for.
I googled a bit, but I haven't found the sequence "NSS becomes Pending".
I had an issue with a seller, who didn't ship part of my order. I mailed
them, got no answer for 10 days despite the message was read, and filed an NSS.
Moved on, ordered what was missing from another store, etc.
Now I see (after about 45 days since I filed the NSS) that my order's status
has been moved to "Pending". What does this mean? I would have expected
the seller to contact me about the NSS, and find eventually a solution. I already
paid for the new bricks, so, I'd expect a refund from the NSS-ed shop, not
bricks I have no use for.
I googled a bit, but I haven't found the sequence "NSS becomes Pending".
Thanks for help
it means the nss was removed by bricklink (the seller just needs to send proof
of either tracking (of the order, not of the replacement) or refund to the helpdesk
and it will be removed. if a part was missing and they never responded even after
then NSS you should file a claim with paypal
I had an issue with a seller, who didn't ship part of my order. I mailed
them, got no answer for 10 days despite the message was read, and filed an NSS.
Moved on, ordered what was missing from another store, etc.
Now I see (after about 45 days since I filed the NSS) that my order's status
has been moved to "Pending". What does this mean? I would have expected
the seller to contact me about the NSS, and find eventually a solution. I already
paid for the new bricks, so, I'd expect a refund from the NSS-ed shop, not
bricks I have no use for.
I googled a bit, but I haven't found the sequence "NSS becomes Pending".
Thanks for help
it means the nss was removed by bricklink (the seller just needs to send proof
of either tracking (of the order, not of the replacement) or refund to the helpdesk
and it will be removed. if a part was missing and they never responded even after
then NSS you should file a claim with paypal
Thank you. Yes, bricks were missing, and the refund I've got was symbolic
and absolutely not enough to cover the costs of buying them from a different
source (not talking of shipping and handling, simply talking of the pure cost
of the bricks which was higher than the 1 EUR I've got).
I'll bring it to PayPal's attention then, thank you
Thank you. Yes, bricks were missing, and the refund I've got was symbolic
and absolutely not enough to cover the costs of buying them from a different
source (not talking of shipping and handling, simply talking of the pure cost
of the bricks which was higher than the 1 EUR I've got).
I'll bring it to PayPal's attention then, thank you
Did the refund you received cover the amount you paid for the bricks from the
seller? The price you had to pay to buy from someone else isn't really relevant.
Thank you. Yes, bricks were missing, and the refund I've got was symbolic
and absolutely not enough to cover the costs of buying them from a different
source (not talking of shipping and handling, simply talking of the pure cost
of the bricks which was higher than the 1 EUR I've got).
I'll bring it to PayPal's attention then, thank you
Did the refund you received cover the amount you paid for the bricks from the
seller? The price you had to pay to buy from someone else isn't really relevant.
As said in the previous post, it's not enough to cover the missing bricks.
But regardless, it's decently relevant. The correct order of operations should
be:
1. There's a problem with the order. The seller contacts the buyer to inform
them of the problem.
2. They debate together of the possible solution: for example, a buyer could
be okay in waiting for the order to be shipped at a later time, so that the seller
can restock the missing quantity. Other solutions can be found: since it's
a problem tied to the seller, compensation is something to be taken into account,
because not evading an order forces the buyer to do another order, which has
costs they are not supposed to pay. If the buyer misses 2 EUR of bricks, but
they have to cover 15 due to S&H, it's a damage. And damage is to be compensated,
period.
3. Once a solution is agreed upon, the parties proceed in that direction.
This is the frame of everyone's customer's rights. You don't order
a set of dishes, you get no bowls, and are told "go to a different supplier":
in that case, it's your right to cancel the order for a full refund (it's
covered in the international customer's rights protection laws, not sci-fi)
Any unilateral decision taken by either party is against the rights of the parties
involved. And it's absolutely arrogant proceeding in this sense; not to mention
that I've got 1 EUR refund to compensate for 2 missing bricks, and an
entire lot of other bricks was NOT shipped (value decently higher than 1
EUR) and my e-mail was read and stonewalled. Besides, the not-shipped parts are
still available on that seller's shop, so, WTF, really. They forgot to add
them to the order, and decided not to care.
I'm a decent person, and when these things happen, or mistakes happen in
shipping, I'm always happy to wait, or help with added shipping costs. But
if the seller moves to being irrational (which means both: "I read an e-mail
and I ignore you" and "your order misses pieces for more than I refunded,
and I don't give a damn" I get decently pissed. If a gentlemen solution
is to be found, both parties have to be as such, and communication is the key.
Anyway, I had a technical question, and I've got my answer: I'll go through
PayPal, and PayPal will take the decision. Any other opinion is neither wanted,
nor relevant.
Anyway, I had a technical question, and I've got my answer: I'll go through
PayPal, and PayPal will take the decision. Any other opinion is neither wanted,
nor relevant.
Wow, that was a bit snippy considering you came to the forums for the help.
Thank you. Yes, bricks were missing, and the refund I've got was symbolic
and absolutely not enough to cover the costs of buying them from a different
source (not talking of shipping and handling, simply talking of the pure cost
of the bricks which was higher than the 1 EUR I've got).
I'll bring it to PayPal's attention then, thank you
Did the refund you received cover the amount you paid for the bricks from the
seller? The price you had to pay to buy from someone else isn't really relevant.
As said in the previous post, it's not enough to cover the missing bricks.
You wrote: and absolutely not enough to cover the costs of buying them from
a different
source .
Hence the question did they refund what YOU PAID for the missing bricks in that
order, not what the selling price is in another store if you bought replacements
elsewhere.
A seller doesn't have to cover replacement costs, only refund for missing
parts. Of course it is nice if they refund postage too, but not mandatory.
Italy, Friuli-Venezia Giulia
Canada, Ontario
United Kingdom, England
I get decently pissed. If a gentlemen solution
USA, California